Etelä- ja Länsi-Suomen jätesuunnittelun toteutumisen 1. väliarvio

Jätehuollon tavoitetilana Etelä- ja Länsi-Suomessa vuonna 2020 on, että jätemäärä on vähentynyt, hyödyntäminen lisääntynyt ja jätehuolto muuttunut suunnitelmalliseksi. Jätehuoltoa kehitetään yhteistyössä sidosryhmien kanssa. Tässä ensimmäisessä väliarviossa tarkastellaan Etelä- ja Länsi-Suomen jätesuunnitelman sekä Keski-Suomen jätesuunnitelman toteutumista ja vaikuttavuutta. Väliarvio sisältää seurantatiedot jätemääristä ja tietoa toimenpiteistä jätehuollon kehittämiseksi. Tarkastelu kattaa Etelä-Pohjanmaan, Hämeen, Kaakkois-Suomen, Keski-Suomen, Pirkanmaan, Uudenmaan ja Varsinais-Suomen ELY-keskusten toiminta-alueet. Jätesuunnitelmissa vuonna 2009 asetetut tavoitteet ovat edenneet osittain. Painopisteet biohajoavat jätteet sekä yhdyskunta- ja haja-asutuslietteet ovat lähteneet edistymään parhaiten. Haastavimmat teemat, jotka eivät ole edenneet odotetusti, ovat pilaantuneita maita sekä jätehuoltoa poikkeuksellisissa tilanteissa koskevat painopisteet. Lähiaikoina kehittämistä vaativat teemat ovat painopisteet rakentamisen ateriaalitehokkuus sekä tuhkat ja kuonat. Näissä teemoissa on konkreettisia toteutumismahdollisuuksia ja useita kiinnostuneita toimijoita. Uusiomateriaalien kuten tuhkien ja kuonien, teollisuuden sivutuotteiden ja jätemateriaalien käyttöä on mahdollisuus lisätä luonnon kiviainesten sijaan. Rakentamisen materiaalitehokkuutta voidaan ennakoida suunnitelmallisuudella, resurssitehokkuudella ja säästävällä purkamisella. Väliarviossa on esitetty jatkotoimenpiteitä, jotka mahdollistavat jätesuunnitelmien toteutumisen. Asetetuista keskeisistä painopisteistä rakentamisen materiaalitehokkuus sekä tuhkat ja kuonat edellyttävät eniten jatkotoimenpiteitä. Lisäksi yhdyskuntajätteiden kierrätystä tulisi lisätä.

Sahateollisuuden jätteiden hyötykäyttö menetelmät ja viranomaisraportoinnin kehittäminen

Yritysten ympäristönsuojelua ohjailevat kansalliset lait ja asetukset kuten ympäristönsuojelulaki (86/2000) ja jätelaki (646/2011) sekä Euroopan unionin lainsäädäntö. Ympäristönsuojelu on yrityksille yhä tärkeämpi osa liiketoimintaa. Tähän ovat vaikuttaneet yhä enemmän kiristynyt lainsäädäntö ja taloudellisen hyödyn tavoittelu ympäristöasioiden hyvän hoidon seurauksena sekä sidosryhmien lisääntynyt kiinnostus yritysten ympäristöasioista. Diplomityön tavoitteena oli perehtyä uuden jätelain tuomiin muutoksiin sahateollisuuden osalta, selvittää sahateollisuuden jätteiden hyötykäyttö mahdollisuuksia yleisesti sekä kehittää viranomaisraportointia jätteiden osalta. Diplomityössä analysoidaan Kiteen sahan jätevirtoja ja niiden käsittelyä, sekä hyötykäyttöä. Tarkoituksena on pyrkiä tilanteeseen, jossa syntyvät jätteet käsiteltäisiin siten, että jätteiden käsittelystä aiheutuvat kustannukset pienenisivät ja kaatopaikalle sijoitettavan jätteen määrä vähenisi ilman investointien tarvetta. Työssä vertaillaan muiden Stora Enson Suomen sahojen jätevirtoja ja niiden hyötykäyttöä Kiteen sahan tilanteeseen. Tavoitteena on löytää sellaisia jätteiden hyötykäyttömahdollisuuksia, jotka olisivat hyödynnettävissä kaikilla Stora Enson Suomen sahoilla.

Isolation and characterization of bacterial strains with a hydrolytic profile with potential use in bioconversion of agroindustial by-products and waste

There is a trend towards the use of novel technologies nowadays, mainly focused on biological processes, for recycling and the efficient utilization of organic residues that can be metabolized by different microorganisms as a source of energy. In the present study the isolation of bacterial strains from six different agro-industrial by-products and waste was performed with the objective of evaluating their hydrolytic capacities and suitability for use in bioconversion of specific substrates. The 34 isolated strains were screened in specific culture media for the production of various hydrolytic enzymes (lipase, protease, cellulase, and amylase). It was found that 28 strains exhibited proteolytic activity, 18 had lipolytic activity, 13 had caseinolytic activity, 15 had amylolytic activity, and 11 strains exhibited cellulolytic activity. The strains that showed the highest hydrolytic capacities with biotechnological potential were selected, characterized genotipically, and identified as Bacillus, Serratia, Enterococcus, Klebsiella, Stenotrophomonas, Lactococcus, and Escherichia genera. It was concluded that the strain isolates have a high potential for use in the bioconversion of agro-industrial waste, both as a pure culture and as a microbial consortium.

Plan de negocio Gree-Waste

El crecimiento apresurado de la industria tecnológica en los últimos años a nivel mundial, ha generado un nuevo problema socio-ambiental: el manejo y control de los volúmenes de aparatos y componentes electrónicos obsoletos que crecen exponencialmente, específicamente los aparatos que provienen de sistemas de informática, volviéndose en una situación descontrolada y desatendida. Esta problemática empeora cada día por el desconocimiento, la imprudencia, las malas políticas adoptadas por el gobierno y el constante deseo de los consumidores por estar en contacto con los últimos modelos del mercado, reflejándose en un incremento acelerado en las ventas de aparatos electrónicos. Sin embargo, muchos se preguntaran él porque proponemos una idea de negocio caracterizada por lo social y lo ambiental, pues dicha idea viene de la experiencia que se ha tenido durante 7 años en el mercado de tecnología en computación y periféricos, que ha logrado una relación directa con empresas y personas; observando así, las verdaderas preocupaciones de los clientes y a su vez un aumento acelerado en los desechos tecnológicos. De esta manera y siguiendo con el espíritu emprendedor que nos ha caracterizado desde pequeños, hemos llegado a pensar en una idea de negocio interesante y viable, que nos permita incursionar ante competidores importantes y sobresaliendo con una idea innovadora que no se maneja de lleno en dicho sector. Para lograrlo, aprovecharemos los conocimientos y la experiencia que hemos acumulado a través de los años con el contacto directo con los clientes, quienes consideramos son el motor del negocio y llevándonos a concluir con el transcurrir del tiempo, que en Colombia no existe una cultura para desechar los elementos tecnológicos de una manera ecológica y saludable con el medio ambiente. Gracias a la oportunidad latente que muestra el mercado en el sector de reciclaje de desechos tecnológicos, nuestro equipo de trabajo se muestra inquieto ante la oportunidad de negocio encontrada, debido a que en Colombia existen pocas organizaciones que se especialicen en el proceso de reciclaje y reutilización adecuada de dichos desechos. Por esta razón, se confirma la oportunidad para generar un completo plan de negocio que gire en torno al manejo de e-waste y cuidado del medio ambiente, mediante la implementación de productos y servicios especializados para la recolección de dichos desechos electrónicos tanto para los consumidores como para las empresas.

Modelo de recolección de residuos sólidos botellas plásticas y latas utilizando como aliado el sistema de transporte masivo en Bogotá

En las grandes ciudades, la disposición de residuos se ha convertido en un problema ambiental de magnitud mundial con impacto negativo por el manejo inadecuado de los residuos sólidos diarios. El propósito es utilizar el sistema de transporte publico de Bogotá (Transmilenio) como punto de recolección de botellas plásticas y latas, para crear un proyecto de responsabilidad ambiental el cual tendrá resultados positivos a nivel cultural, social, y a largo plazo, financieramente. A través del estudio de diferentes propuestas tanto locales como internacionales, fueron identificados los principales factores de éxito de estos proyectos los cuales se incluyeron para adecuar la presente propuesta para la ciudad de Bogotá teniendo en cuenta sus actuales condiciones. Después de identificar las características requeridas para Bogotá, se realizó un estudio demográfico para poder saber cuántos ciudadanos estarían dispuestos a participar. Como resultado, muchos pasajeros de Transmilenio esperan una retribución económica en el costo del pasaje del sistema. La prueba piloto se diseñó de acuerdo con la cantidad de envases recolectados, incluyendo el tipo de vehículos, como también la cantidad de personas y maquinas necesarias para el éxito del proyecto. Con la propuesta del proyecto completa, se realiza una evaluación financiera y económica para identificar los costos y gastos. La conclusión final de esta propuesta es que el modelo propuesto puede ser aplicado en Bogotá dadas sus características. Los beneficios sociales y ambientales también se destacan, como también el cambio cultural por parte de los ciudadanos hacia las prácticas ecológicas.

Evaluación de la gestión de residuos derivados del proceso de impresión en Datapoint de Colombia S.A.S, y propuesta de mejora

Este trabajo se centra en el análisis de las actividades desarrolladas en torno a los servicios de procesos de impresión que ofrece la organización DATAPOINT de Colombia SAS para identificar los puntos críticos en la gestión de los residuos de impresión y las decisiones tomadas por parte de los involucrados durante todo el proceso (proveedores, clientes y la empresa), con el fin de revisar medidas y estrategias que permitan fortalecer la gestión integral de residuos de impresión a partir de una revisión y comparación de las mejores prácticas planteadas por los actores del sector. También se efectuaron recomendaciones con acciones de mejora que se podrían desarrollar con el fin de mitigar el impacto ambiental generado por estos residuos. Con la finalidad de cumplir con lo planteado se realizó inicialmente un estudio sobre la organización, sus clientes y proveedores para entender de manera integral la cadena de valor en torno a los tóner y su gestión inversa, (explicar) al igual que el entorno normativo tanto de manera nacional como internacional. Posteriormente, se identificaron los puntos de mejora comparando lo planteado por el proveedor versus lo ejecutado por los involucrados en el proceso, labor se realizó en campo con los clientes para entender la situación actual, sus necesidades y en que basan la toma de decisiones relacionada con el manejo de los residuos de impresión. Finalmente se listaran una serie de acciones de mejora y recomendaciones las cuales pueden ser incorporadas a los procesos críticos de DATAPOINT.

Estudio del manejo de residuos sólidos en el Relleno Sanitario Doña Juana con el fin de delinear un borrador de propuesta para el manejo integral de residuos sólidos en la ciudad de Bogotá D.C

Con el presente trabajo se busca realizar una propuesta de solución al sistema de manejo de los residuos sólidos urbanos en el relleno sanitario de Doña Juana en la ciudad de Bogotá, porque los desechos producidos por el consumo humano al no ser tratados de la forma correcta, afectan negativamente a la ciudad, rompen el cirulo vital del desarrollo y desequilibran el medio ambiente. Se realiza un diagnostico histórico al manejo de los residuos sólidos en la ciudad de Bogotá, para poder entender la forma en que el sistema funciona, teniendo en cuenta, sus errores y aciertos, posteriormente por medio Programa 21 de Naciones Unidas, se lleva a cabo el análisis de la información obtenida en el diagnóstico, para que de esta forma, se pueda realizar una propuesta a los problemas identificados en el relleno sanitario de Doña Juana, partiendo de los aspectos económicos, ambientales y sociales.

Design and management of sustainable built environments

The United Nation Intergovernmental Panel on Climate Change (IPCC) makes it clear that climate change is due to human activities and it recognises buildings as a distinct sector among the seven analysed in its 2007 Fourth Assessment Report. Global concerns have escalated regarding carbon emissions and sustainability in the built environment. The built environment is a human-made setting to accommodate human activities, including building and transport, which covers an interdisciplinary field addressing design, construction, operation and management. Specifically, Sustainable Buildings are expected to achieve high performance throughout the life-cycle of siting, design, construction, operation, maintenance and demolition, in the following areas: • energy and resource efficiency; • cost effectiveness; • minimisation of emissions that negatively impact global warming, indoor air quality and acid rain; • minimisation of waste discharges; and • maximisation of fulfilling the requirements of occupants’ health and wellbeing. Professionals in the built environment sector, for example, urban planners, architects, building scientists, engineers, facilities managers, performance assessors and policy makers, will play a significant role in delivering a sustainable built environment. Delivering a sustainable built environment needs an integrated approach and so it is essential for built environment professionals to have interdisciplinary knowledge in building design and management . Building and urban designers need to have a good understanding of the planning, design and management of the buildings in terms of low carbon and energy efficiency. There are a limited number of traditional engineers who know how to design environmental systems (services engineer) in great detail. Yet there is a very large market for technologists with multi-disciplinary skills who are able to identify the need for, envision and manage the deployment of a wide range of sustainable technologies, both passive (architectural) and active (engineering system),, and select the appropriate approach. Employers seek applicants with skills in analysis, decision-making/assessment, computer simulation and project implementation. An integrated approach is expected in practice, which encourages built environment professionals to think ‘out of the box’ and learn to analyse real problems using the most relevant approach, irrespective of discipline. The Design and Management of Sustainable Built Environment book aims to produce readers able to apply fundamental scientific research to solve real-world problems in the general area of sustainability in the built environment. The book contains twenty chapters covering climate change and sustainability, urban design and assessment (planning, travel systems, urban environment), urban management (drainage and waste), buildings (indoor environment, architectural design and renewable energy), simulation techniques (energy and airflow), management (end-user behaviour, facilities and information), assessment (materials and tools), procurement, and cases studies ( BRE Science Park). Chapters one and two present general global issues of climate change and sustainability in the built environment. Chapter one illustrates that applying the concepts of sustainability to the urban environment (buildings, infrastructure, transport) raises some key issues for tackling climate change, resource depletion and energy supply. Buildings, and the way we operate them, play a vital role in tackling global greenhouse gas emissions. Holistic thinking and an integrated approach in delivering a sustainable built environment is highlighted. Chapter two demonstrates the important role that buildings (their services and appliances) and building energy policies play in this area. Substantial investment is required to implement such policies, much of which will earn a good return. Chapters three and four discuss urban planning and transport. Chapter three stresses the importance of using modelling techniques at the early stage for strategic master-planning of a new development and a retrofit programme. A general framework for sustainable urban-scale master planning is introduced. This chapter also addressed the needs for the development of a more holistic and pragmatic view of how the built environment performs, , in order to produce tools to help design for a higher level of sustainability and, in particular, how people plan, design and use it. Chapter four discusses microcirculation, which is an emerging and challenging area which relates to changing travel behaviour in the quest for urban sustainability. The chapter outlines the main drivers for travel behaviour and choices, the workings of the transport system and its interaction with urban land use. It also covers the new approach to managing urban traffic to maximise economic, social and environmental benefits. Chapters five and six present topics related to urban microclimates including thermal and acoustic issues. Chapter five discusses urban microclimates and urban heat island, as well as the interrelationship of urban design (urban forms and textures) with energy consumption and urban thermal comfort. It introduces models that can be used to analyse microclimates for a careful and considered approach for planning sustainable cities. Chapter six discusses urban acoustics, focusing on urban noise evaluation and mitigation. Various prediction and simulation methods for sound propagation in micro-scale urban areas, as well as techniques for large scale urban noise-mapping, are presented. Chapters seven and eight discuss urban drainage and waste management. The growing demand for housing and commercial developments in the 21st century, as well as the environmental pressure caused by climate change, has increased the focus on sustainable urban drainage systems (SUDS). Chapter seven discusses the SUDS concept which is an integrated approach to surface water management. It takes into consideration quality, quantity and amenity aspects to provide a more pleasant habitat for people as well as increasing the biodiversity value of the local environment. Chapter eight discusses the main issues in urban waste management. It points out that population increases, land use pressures, technical and socio-economic influences have become inextricably interwoven and how ensuring a safe means of dealing with humanity’s waste becomes more challenging. Sustainable building design needs to consider healthy indoor environments, minimising energy for heating, cooling and lighting, and maximising the utilisation of renewable energy. Chapter nine considers how people respond to the physical environment and how that is used in the design of indoor environments. It considers environmental components such as thermal, acoustic, visual, air quality and vibration and their interaction and integration. Chapter ten introduces the concept of passive building design and its relevant strategies, including passive solar heating, shading, natural ventilation, daylighting and thermal mass, in order to minimise heating and cooling load as well as energy consumption for artificial lighting. Chapter eleven discusses the growing importance of integrating Renewable Energy Technologies (RETs) into buildings, the range of technologies currently available and what to consider during technology selection processes in order to minimise carbon emissions from burning fossil fuels. The chapter draws to a close by highlighting the issues concerning system design and the need for careful integration and management of RETs once installed; and for home owners and operators to understand the characteristics of the technology in their building. Computer simulation tools play a significant role in sustainable building design because, as the modern built environment design (building and systems) becomes more complex, it requires tools to assist in the design process. Chapter twelve gives an overview of the primary benefits and users of simulation programs, the role of simulation in the construction process and examines the validity and interpretation of simulation results. Chapter thirteen particularly focuses on the Computational Fluid Dynamics (CFD) simulation method used for optimisation and performance assessment of technologies and solutions for sustainable building design and its application through a series of cases studies. People and building performance are intimately linked. A better understanding of occupants’ interaction with the indoor environment is essential to building energy and facilities management. Chapter fourteen focuses on the issue of occupant behaviour; principally, its impact, and the influence of building performance on them. Chapter fifteen explores the discipline of facilities management and the contribution that this emerging profession makes to securing sustainable building performance. The chapter highlights a much greater diversity of opportunities in sustainable building design that extends well into the operational life. Chapter sixteen reviews the concepts of modelling information flows and the use of Building Information Modelling (BIM), describing these techniques and how these aspects of information management can help drive sustainability. An explanation is offered concerning why information management is the key to ‘life-cycle’ thinking in sustainable building and construction. Measurement of building performance and sustainability is a key issue in delivering a sustainable built environment. Chapter seventeen identifies the means by which construction materials can be evaluated with respect to their sustainability. It identifies the key issues that impact the sustainability of construction materials and the methodologies commonly used to assess them. Chapter eighteen focuses on the topics of green building assessment, green building materials, sustainable construction and operation. Commonly-used assessment tools such as BRE Environmental Assessment Method (BREEAM), Leadership in Energy and Environmental Design ( LEED) and others are introduced. Chapter nineteen discusses sustainable procurement which is one of the areas to have naturally emerged from the overall sustainable development agenda. It aims to ensure that current use of resources does not compromise the ability of future generations to meet their own needs. Chapter twenty is a best-practice exemplar - the BRE Innovation Park which features a number of demonstration buildings that have been built to the UK Government’s Code for Sustainable Homes. It showcases the very latest innovative methods of construction, and cutting edge technology for sustainable buildings. In summary, Design and Management of Sustainable Built Environment book is the result of co-operation and dedication of individual chapter authors. We hope readers benefit from gaining a broad interdisciplinary knowledge of design and management in the built environment in the context of sustainability. We believe that the knowledge and insights of our academics and professional colleagues from different institutions and disciplines illuminate a way of delivering sustainable built environment through holistic integrated design and management approaches. Last, but not least, I would like to take this opportunity to thank all the chapter authors for their contribution. I would like to thank David Lim for his assistance in the editorial work and proofreading.

Análise comparativa entre as propriedades do gesso obtido de rejeito da produção de sal e gesso comerciais

The environmental impacts, caused by the solid residues generation, are an often quoted concern nowadays. Some of these residues, which are originated from different human activities, can be fully reused, reducing the effects of the poor waste management on the environment. During the salt production process, the first formed crystals are discarded as industrial waste. This is mainly made of gypsum that is a calcium sulfate dihydrate (CaSO4.2H2O). The gypsum in question may go through a calcination process due to the plaster (CaSO4.0,5H2O) production and then the application on the cement industry. Considering the necessity of development and application for these industrial wastes, this paper aims to analyze the plaster, called Salgesso, from the gypsum that was generated during the salt production, and its use viability on the civil construction industry in order to create environmental and economical benefits. For characterization, the following experiments were performed: X-ray Fluorescence (XRF), X-ray Diffraction (XRD), thermal analysis (TG/DTG) and Scanning Electron Microscopy (SEM) with EDS. The following tests were also performed to obtain the mechanical characteristics: Thinness Modulus, Unit Mass, Setting Time and Compressive Resistance. Three commercial plasters used on civil construction were taken as references. All of these tests were performed according to the current standards. It was noticed that although there were some conflicting findings between the salt and commercial plasters in all of the studied properties, the Salgesso has its values within the standard limits. However, there is the possibility to improve them by doing a more effective calcination process. Three commercial plasters, used in construction, were used as reference material. All tests were performed according to standards in force. It was observed that although some tests present conflicting findings between the salt and gypsum plasters commercial properties in all of the studied Salgesso have values within the limits imposed by the standard, but can be improved simply by calcination process more effective

Pirólise de borras oleosas de petroleo utilizando nanomateriais

The oily sludge is a complex mix of hydrocarbons, organic impurities, inorganic and water. One of the major problems currently found in petroleum industry is management (packaging, storage, transport and fate) of waste. The nanomaterials (catalysts) mesoporous and microporous are considered promising for refining and adsorbents process for environment protection. The aim of this work was to study the oily sludge from primary processing (raw and treated) and vacuum residue, with application of thermal analyses technique (pyrolysis), thermal and catalytic pyrolysis with nanomaterials, aiming at production petroleum derived. The sludge and vacuum residue were analyzed using a soxhlet extraction system, elemental analysis, thin layer chromatography, thermogravimetry and pyrolysis coupled in gas chromatography/mass spectrometry (Py GC MS). The catalysts AlMCM-41, AlSBA-15.1 e AlSBA-15.2 were synthesized with molar ratio silicon aluminum of 50 (Si/Al = 50), using tetraethylorthosilicante as source of silicon and pseudobuhemita (AlOOH) as source of aluminum. The analyzes of the catalysts indicate that materials showed hexagonal structure and surface area (783,6 m2/g for AlMCM-41, 600 m2/g for AlSBA-15.1, 377 m2/g for AlSBA-15.2). The extracted oily sludge showed a range 65 to 95% for organic components (oil), 5 to 35% for inorganic components (salts and oxides) and compositions different of derivatives. The AlSBA-15 catalysts showed better performance in analyzes for production petroleum derived, 20% increase in production of kerosene and light gas oil. The energy potential of sludge was high and it can be used as fuel in other cargo processed in refinery

Construction and demolition waste as a source of PVC for recycling

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Evaluation of solid residues removed from a mangrove swamp in the Sao Vicente Estuary, SP, Brazil

Mangrove swamps are found in estuaries along the coastal plains of tropical regions and have be subjected to heavy occupation and use pressure due to their privileged locations and abundance of biological resources. The present work evaluated the ecological characteristics and solid wastes accumulated in eight areas along the Santos - Sao Vicente Estuary Complex. The superficially deposited residues at each sampling site were collected and subsequently washed, drained, counted, weighed and separated into classes according to their composition and predominant use. The predominant litter type in terms of density was plastic (62.81%) and, by weight, wood (55.53%). The greatest deposition of residues was associated with areas that were less inclined and that had low plant density levels, indicating that the presence of obstacles was not critical for retaining floating residues in mangrove areas. The presence of the most frequently encountered types of solid waste residues could be explained by local activities. (C) 2010 Elsevier Ltd. All rights reserved.

Análise da salubridade do meio urbano com base na utilização de índices ambientais: aplicação na bacia de drenagem XII da cidade do Natal-RN

The growing accumulation of people in urban centers caused chronic problems of the cities to begin to take an increasingly unsustainable. Primarily related to lack of infrastructure coupled with sanitation and lack of investment in critical sectors such as health, education, housing and transportation, these problems start to deteriorate markedly the quality of life of city dwellers and put into test management policies of the spaces urbanized. To reverse this situation, shows is essential to the use of tools (highlighting this harvest rates and environmental indicators) that help in assessing the current conditions and may assist in predicting future scenarios. From the information listed above, now put the research seeks to present an index called ISBA Environmental (Sanitation Index) which looks at the four urban systems (water, sewer, solid waste and urban drainage) from the viewpoint of application in a geographical cutout specific - in this case the Drainage Basin XII, defined by the Plan of Urban Drainage Stormwater in the city of Natal, capital of Rio Grande do Norte. This index, together with analysis of other factors sought to trace the current conditions of the basin and thus, assist in proposing the best solutions. For the preparation of the index was applied a questionnaire with a sample of 384 (three hundred eighty-four) households that aimed to study two variables: access to services and satisfaction of the population in relation to these. The ISBA has shown that the system is the most deficient collection and disposal of effluents (ICE = 47.66%), followed by the drainage of rainwater (IDAP = 54.17%), water supply (AAI = 61, 36) and solid waste collection (IRS = 78.28). With the ISBA was possible to verify that the qualitative data shows whose subjectivity is evident (as is the case of user satisfaction) can be of great importance when an assessment, since we obtained the correlation coefficient between the variables "Access" and " Satisfaction "equal to 0.8234, showing a strong correlation between the existence / quality of service offered and the impressions of the population that receives them