Análise da influência da qualidade em um ciclo de serviços na satisfação do cliente: estudo de caso em uma instituição de ensino.

With the increasing offer of education services in Brazil, it is necessary to evaluate the quality of service in education, especially in those institutions for vocational education which have a greater interaction with the labor market, in order to form qualified professionals and meet the growing demand that the country has today[A1] . In Brazil, the evaluation of the quality of library services has influenced the assessment of educational institutions and in this context, there needs to be a process to monitor the quality of services provided by libraries. However, the service is not done in a single moment and thus to a more detailed assessment it needs to be measured and evaluated each different time the customer uses it. Therefore, the aim of this work consists in measuring the quality in every moment of truth of a cycle of library services to assess which are the most relevant moments in the client's perspective at the library of the Federal Institute of Education, Science and Technology of Rio Grande do Norte (IFRN) Campus João Câmara in building the overall quality of service. In the literature review, internal secondary sources were used, from the database of the institution studied, and also external sources, through literature in books, articles, dissertations, theses and journals on compost quality, service quality, cycle services, measuring quality, satisfaction, teaching activities, and on library services specifically. We applied a questionnaire to students in the library based on models of quality measurement SERVPERF and SERVQUAL and its variations such as SERVQUAL pondered and SERVPERF pondered . Through analysis based on concepts of reliability and validity of measuring instruments, it was found that the SERVPERF model is the instrument that most closely matches the dimensions of quality assessed in the library with customer satisfaction measured by the questionnaire. From there, the search results as measured by statistical techniques of analysis, indicated that the initial and final moments of truth of the cycle of service quality had the greatest influence on overall customer satisfaction with the library service

Desempenho da colhedora de milho Penha CLM-350: parte I - sistema espigador

Com o propósito de avaliar a colhedora Penha CLM-350, visando fornecer subsídios aos projetos e usuários, realizou-se o presente trabalho, onde foi estudada a eficácia do sistema espigador, determinando-se a porcentagem de milho colhido para os diversos tratamentos estudados. Definiu-se um parâmetro adimensional U, que é a relação entre a velocidade periférica dos roletes e a velocidade de deslocamento da colhedora. Procurou-se relacionar as diversos tratamentos U, com os valores percentuais de grãos de milho colhidos e perdidos no solo. Os resultados foram estudados através da análise de variância, empregando-se o teste F, aos níveis de 1% e 5% de probabilidade e o teste Tukey para a comparação estatística entre as médias.

Sensores e interfaces com aplicações em motor mancal

Relevant researches have been growing on electric machine without mancal or bearing and that is generally named bearingless motor or specifically, mancal motor. In this paper it is made an introductory presentation about bearingless motor and its peripherical devices with focus on the design and implementation of sensors and interfaces needed to control rotor radial positioning and rotation of the machine. The signals from the machine are conditioned in analogic inputs of DSP TMS320F2812 and used in the control program. This work has a purpose to elaborate and build a system with sensors and interfaces suitable to the input and output of DSP TMS320F2812 to control a mancal motor, bearing in mind the modularity, simplicity of circuits, low number of power used, good noise imunity and good response frequency over 10 kHz. The system is tested at a modified ordinary induction motor of 3,7 kVA to be used with a bearingless motor with divided coil

Desempenho térmico de aviário de postura acondicionado naturalmente

The work aimed at presenting analyses and comparisons of the thermal performance of a laying hens housing in the region of Bastos, in the state of São Paulo, adapted from natural alternatives of acclimatization, having a not adapted housing as reference, that is, of a more common typology in the area, and another one, artificially acclimatized. The index evaluated was the temperature and humidity (THI), the black globe temperature and humidity index (GTHI) and the thermal radiation charge (TRC). It was calculated from the measurement of the temperature of dry bulb, temperature of wet bulb, temperature of black globe and air speed. The measurements were made both in the intern and the extern environment, at four times (5 a.m, 11 a.m., 3 p.m. and 4 p.m. o'clock) and in two seasons (late spring and early summer), for ten days in a row. The results allow to conclude that the house naturally acclimatized (NA) has presented intermediate performance as compared with the others, making it to possible to control environment at adequate levels only during spring.

Composto orgânico no potencial fisiológico de sementes de brócolis após o armazenamento

The study was carried out with the objective to evaluate the broccoli seeds (cultivar Ramoso Santana) germination and vigor from plants cultivated with different organic compost levels and after storage in dry chamber. At seed production stage, the experiment was conducted in randomized complete blocks design, with five treatments (0; 30; 60; 90 and 120 t ha(-1) of Biomix (R) organic compost) and four replications. Soon after harvesting and after 12 and 24 months of conservation in dry chamber room (20 degrees C and 40% relative humidity) it was evaluated germination, following seed analisys rules, and vigor (first count of germination and germination speed index - IVG). There were no differences in germination and vigor in seeds as soon as they were harvested and after 12 month of storage. After 24 months of storage, the lesser the organic compost rates, the lesser seed germination and IVG, with respective values, without compost, of 69% and 12,3. For another hand, the highest values for germination and IVG, 82% and 16,1, respectively, were obtained with the highest rate of organic compost (120 t ha(-1)).

Germinação de sementes de alface obtidas de plantas cultivadas com diferentes doses de fósforo

This study was carried out at Sao Manuel Experimental Farm, UNESP/FCA, in Botucatu, São Paulo state, Brazil, with the objective to evaluate the lettuce seeds (cultivar Veronica) germination from plants cultivated with different phosphorus levels at harvest, in three temperatures and after two conservation period in dry chamber. At seed production stage, the experiment was conducted in randomized complete blocks, with five treatments (0; 200; 400; 600 and 800 kg ha(-1) of P(2)O(5)) and five replications. After harvesting, seed germination at 20 degrees C and under high temperatures (30 and 33 degrees C) was evaluated. After 15 and 25 months of conservation in dry chamber room it was evaluated germination at 20 degrees C. The P(2)O(5) levels evaluated did not affect seed germination soon after harvesting at the three temperatures evaluated, but, the higher the temperature, the lower the seed vigor. After 25 months of conservation, the lesser the P(2)O(5) rates, the lesser seed germination and germination speed index.

Influência da corrente de pulso, do tempo de pulso e diâmetro de gota sobre a estabilidade da transferência metálica no processo MIG-P

To obtain a process stability and a quality weld bead it is necessary an adequate parameters set: base current and time, pulse current and pulse time, because these influence the mode of metal transfer and the weld quality in the MIG-P, sometimes requiring special sources with synergistic modes with external control for this stability. This work aims to analyze and compare the effects of pulse parameters and droplet size in arc stability in MIG-P, four packets of pulse parameters were analysed: Ip = 160 A, tp = 5.7 ms; Ip = 300 A and tp = 2 ms, Ip = 350 A, tp = 1.2 ms and Ip = 350 A, tp = 0.8 ms. Each was analyzed with three different drop diameters: drop with the same diameter of the wire electrode; droplet diameter larger drop smaller than the diameter of the wire electrode. For purposes of comparison the same was determined relation between the average current and welding speed was determined generating a constant (Im / Vs = K) for all parameters. Welding in flat plate by simple deposition for the MIG-P with a distance beak contact number (DBCP) constant was perfomed subsequently making up welding in flat plate by simple deposition with an inclination of 10 degrees to vary the DBCP, where by assessment on how the MIG-P behaved in such a situation was possible, in addition to evaluating the MIG-P with adaptive control, in order to maintain a constant arc stability. Also high speed recording synchronized with acquiring current x voltage (oscillogram) was executed for better interpretation of the transfer mechanism and better evaluation in regard to the study of the stability of the process. It is concluded that parameters 3 and 4 exhibited greater versatility; diameters drop equal to or slightly less than the diameter of the wire exhibited better stability due to their higher frequency of detachment, and the detachment of the drop base does not harm the maintenance the height of the arc

Inibição do desenvolvimento inicial de plantas de girassol, milho e triticale por palhada de capim-colchão

O objetivo deste estudo foi avaliar os possíveis efeitos alelopáticos da massa seca de plantas de capim-colchão (Digitaria horizontalis), incorporadas ao solo em diferentes densidades, sobre a germinação e o crescimento inicial de milho, girassol e triticale. O experimento foi realizado em casa de vegetação, e as parcelas foram constituídas de uma planta, conduzida em vasos com capacidade para 2,5 L, dispostos inteiramente ao acaso. Material seco de capim-colchão nas quantidades equivalentes a 0, 2,5, 5,0 e 10 t ha-1 foi incorporado à terra. A emergência foi avaliada diariamente até 10 dias após a semeadura, quando se calculou a porcentagem final de emergência e o índice de velocidade de emergência (IVE). A altura e a massa seca das plantas foram avaliadas 35 dias após a semeadura. A incorporação da palhada da planta daninha não interferiu na germinação e no IVE das espécies avaliadas. A massa seca e a altura de plantas de todas as espécies foram influenciadas pela palhada, decrescendo de acordo com o aumento da concentração da palhada incorporada ao solo, com exceção do triticale, que não teve alteração quanto à altura.

Superação da dormência de sementes de capim-carrapicho

O objetivo desta pesquisa foi o de identificar tratamentos que, capazes de superar a dormência das sementes de Cenchrus echinatus, fossem favorá veis à germinação e passíveis de serem aplicados visando semeadura à campo. Para tanto, 4 lotes de sementes foram submetidos a tratamentos de escarificação mecânica, de retirada do invólucro de brácteas espinhosas e das glumas para a separa ção da cariopse , de imer são em KNO3 (1%) por 5 e 20 minuto s, imer sã o em KNO3 (1, 3 e 5%) por 5 minutos, de imersão em H2O por 5 minutos, de armazenamento a 5°C/ 7 dias, de exposição à 40, 55 e 70°C/ 8h em estufa com circulação forçada de ar e de imersão em H2SO4 (98%, 36N) por 1; 5 e 15 minutos seguida por lavagem em água co rren te. As sementes tratadas foram avaliadas por meio dos testes de germinação e de emergência de plântulas; de primeira contagem de germinação e de emergência de plântulas, de velocidade germinação e de emergência. Os tratamentos de escarificação mecânic a, da cariopse nua e de imersão das sementes em KNO3 (1 a 3%) por 5 minutos são técnicas de superação da dormência capazes de implementar a emergência em condições de campo.

Utilização De Polímeros à Base De Acrilamida Na Remoção De Cobre De Meio Aquoso

Environmental Laws and Regulations to dump wastewater are increasingly relevant and, together with pressure from environmentalists, provide awareness of academics in search of solutions. In Brazil, federal law, through Resolution No. 357 of 17/03/05 of the National Environmental Council - CONAMA, in Article 24 deals with the disposal of these effluents. Water pollution with heavy metals is concern because of the difficulty of the treatment and removal from the environment. Copper, for example, is a metallic element and in the form of salt is very soluble in water which dificults its removal. In this context, this study aims to evaluate the extraction of copper with acrylamide polymers through the process of assisted flocculation followed by filtration. Therefore, we used acrylamide polymers, produced by SNF Floerger, with varying degrees of ionicity which is the parameter examined on the extraction of copper. We used the FA polymers FA 920 SH, AH 912 SH, AN 905 SH, AN 910 SH, AN 923 SH, AN 945 SH, AN 956 SH and AN 977 SH, which have anionicities different from each other and growing in that order. The parameters temperature, pH, concentration of the copper solution and stirring speed are fixed. The polymer solution was added to a solution of 200 ppm copper, varying the concentration of polymer. After stirring, an assisted flocculation occurred followed by filtration of the effluent. The filtrate was analyzed by atomic absorption spectrophotometer and the percentage removal of copper ranged from 63 % to 97 %, noting that polymers with higher ionic charge were responsible for the highest percentage of copper extraction. The results of this study showed that these polymers can be applied in the treatment of wastewaters containing metals such as copper

Avaliação de catalisadores a base de carbeto e nitreto de molibdênio na obtenção de lactitol via hidrogenação da lactose

Seeking a greater appreciation of cheese whey was developed to process the hydrogenation of lactose for the production of lactitol, a polyol with high added value, using the catalyst Ni / activated carbon (15% and 20% nickel), the nitride Mo2N, the bimetallic carbide Ni-Mo/ activated carbon and carbide Mo2C. After synthesis, the prepared catalysts were analyzed by MEV, XRD, laser granulometry and B.E.T. The reactor used in catalytic hydrogenation of lactose was the type of bed mud with a pressure (68 atm), temperature (120 oC) and stirring speed (500 rpm) remained constant during the experiments. The system operated in batch mode for the solid and liquid and semi-continuous to gas. Besides the nature of the catalyst, we studied the influence of pH of reaction medium for Mo2C carbide as well as evaluating the character of the protein inhibitor and chloride ions on the activity of catalysts Ni (20%)/Activated Carbon and bimetallic carbide Ni-Mo/Activated Carbon. The decrease in protein levels was performed by coagulation with chitosan and adsorption of chloride ions was performed by ion exchange resins. In the process of protein adsorption and chloride ions, the maximum percentage extracted was about 74% and 79% respectively. The micrographs of the powders of Mo2C and Mo2N presented in the form of homogeneous clusters, whereas for the catalysts supported on activated carbon, microporous structure proved impregnated with small particles indicating the presence of metal. The results showed high conversion of lactose to lactitol 90% for the catalyst Ni (20%)/Activated Carbon at pH 6 and 46% for the carbide Mo2C pH 8 (after addition of NH4OH) using the commercial lactose. Monitoring the evolution of the constituents present in the reaction medium was made by liquid chromatography. A kinetic model of heterogeneous Langmuir Hinshelwood type was developed which showed that the estimated constants based catalysts promoted carbide and nitride with a certain speed the adsorption, desorption and production of lactitol

Oxidação úmida de fenóis com catalisadores de ferro suportado em argilominerais em reator de leito de lama (slurry)

The wet oxidation of organic compounds with CO2 and H2O has been demonstrated to be an efficient technique for effluent treatment. This work focuses on the synthesis, characterization and catalytic performance of Fe-MnO2/CeO2, K-MnO2/CeO2/ palygorskite and Fe/ palygorskite toward the wet oxidative degradation of phenol. The experiments were conducted in a sludge bed reactor with controlled temperature, pressure and stirring speed and sampling of the liquid phase. Experiments were performed on the following operating conditions: temperature 130 ° C, pressure 20.4 atm, catalyst mass concentration of 5 g / L initial concentration of phenol and 0.5 g / L. The catalytic tests were performed in a slurry agitated reactor provided with temperature, pressure and agitation control and reactor liquid sampling. The influences of iron loaded on the support (0.3; 7 and 10%, m/m) and the initial pH of the reactant medium (3.1; 6.8; 8.7) were studied. The iron dispersion on the palygorskite, the phase purity and the elemental composition of the catalyst were evaluated by X-Ray Difraction (XRD), Scanning Electron Microscopy (SEM) and X-Ray Flourescence (XRF). The use of palygorskite as support to increase the surface area was confirmed by the B.E.T. surface results. The phenol degradation curves showed that the Fe3+ over palygorskite when compared with the other materials tested has the best performance toward the (Total Organic carbonic) TOC conversion. The decrease in alkalinity of the reaction medium also favors the conversion of TOC. The maximum conversion obtained from the TOC with the catalyst 3% Fe / palygorskite was around 95% for a reaction time of 60 minutes, while reducing the formation of acids, especially acetic acid. With products obtained from wet oxidation of phenol, hydroquinone, p-benzoquinone, catechol and oxalic acid, identified and quantified by High Performance Liquid Chromatography was possible to propose a reaction mechanism of the process where the phenol is transformed into the homogeneous and heterogeneous phase in the other by applying a kinetic model, Langmuir-Hinshelwood type, with evaluation of kinetic constants of different reactions involved.

Interação estrela planeta: sobre o magnetismo de planetas gigantes gasosos

In this thesis we analyze the effects that the presence of a near gas giant planet can cause in its host star. It has been argued that the star planet interaction can cause changes in the coronal and chromospheric stellar activity. With this in mind, we analyze a sample of 53 extrasolar planets orbiting F, G and K main sequence stars, among them three super-Earths. In this analysis, we look for evidence of changes in the chromospheric activity due to the proximity of the giant planet. We show that, so far, there is not enough evidence to support such a hypothesis. Making use of the same sample and also taking in account available data for the Solar System, we revisit the so-called magnetic Bode s law. This law proposes the existence of a direct relationship between magnetism and rotation. By using estimations for the stellar and planetary magnetic momentM and the angular momentumL, we construct a Blackett s diagram (logL 􀀀logM). In this diagram is evident that the magnetic Bode s law is valid for both the Solar System and the new planetary systems

Estudo sistemático de estrelas variáveis na era dos grandes surveys

The interest in the systematic analysis of astronomical time series data, as well as development in astronomical instrumentation and automation over the past two decades has given rise to several questions of how to analyze and synthesize the growing amount of data. These data have led to many discoveries in the areas of modern astronomy asteroseismology, exoplanets and stellar evolution. However, treatment methods and data analysis have failed to follow the development of the instruments themselves, although much effort has been done. In present thesis, we propose new methods of data analysis and two catalogs of the variable stars that allowed the study of rotational modulation and stellar variability. Were analyzed the photometric databases fromtwo distinctmissions: CoRoT (Convection Rotation and planetary Transits) and WFCAM (Wide Field Camera). Furthermore the present work describes several methods for the analysis of photometric data besides propose and refine selection techniques of data using indices of variability. Preliminary results show that variability indices have an efficiency greater than the indices most often used in the literature. An efficient selection of variable stars is essential to improve the efficiency of all subsequent steps. Fromthese analyses were obtained two catalogs; first, fromtheWFCAMdatabase we achieve a catalog with 319 variable stars observed in the photometric bands Y ZJHK. These stars show periods ranging between ∼ 0, 2 to ∼ 560 days whose the variability signatures present RR-Lyrae, Cepheids , LPVs, cataclysmic variables, among many others. Second, from the CoRoT database we selected 4, 206 stars with typical signatures of rotationalmodulation, using a supervised process. These stars show periods ranging between ∼ 0, 33 to ∼ 92 days, amplitude variability between ∼ 0, 001 to ∼ 0, 5 mag, color index (J - H) between ∼ 0, 0 to ∼ 1, 4 mag and spectral type CoRoT FGKM. The WFCAM variable stars catalog is being used to compose a database of light curves to be used as template in an automatic classifier for variable stars observed by the project VVV (Visible and Infrared Survey Telescope for Astronomy) moreover it are a fundamental start point to study different scientific cases. For example, a set of 12 young stars who are in a star formation region and the study of RR Lyrae-whose properties are not well established in the infrared. Based on CoRoT results we were able to show, for the first time, the rotational modulation evolution for an wide homogeneous sample of field stars. The results are inagreement with those expected by the stellar evolution theory. Furthermore, we identified 4 solar-type stars ( with color indices, spectral type, luminosity class and rotation period close to the Sun) besides 400 M-giant stars that we have a special interest to forthcoming studies. From the solar-type stars we can describe the future and past of the Sun while properties of M-stars are not well known. Our results allow concluded that there is a high dependence of the color-period diagram with the reddening in which increase the uncertainties of the age-period realized by previous works using CoRoT data. This thesis provides a large data-set for different scientific works, such as; magnetic activity, cataclysmic variables, brown dwarfs, RR-Lyrae, solar analogous, giant stars, among others. For instance, these data will allow us to study the relationship of magnetic activitywith stellar evolution. Besides these aspects, this thesis presents an improved classification for a significant number of stars in the CoRoT database and introduces a new set of tools that can be used to improve the entire process of the photometric databases analysis

Evolução da atividade cromosférica, abundância de lítio e rotação das estrelas análogas e gêmeas solares

The study of solar-type stars also includes the familiar solar analogs and twins. These objects have been one of the major research subjects in astrophysics nowadays. A direct comparison of solar activity with chromospheric activity indices for a set of stars very similar to the Sun (twins and analogs) provides an excellent opportunity to study the evolution of stellar activity on timescales of the order of the lifetime on the main sequence. This work deals with the relationship between the abundance of lithium, chromospheric activity, X-ray emission and rotation period in terms of stellar ages. We explore the influence of stellar evolution in the global properties of the stars and the aspects linked to its coronal, chromospheric and magnetic activity. Our main objective is to probe the law of decay of each of these parameters based on a sample of stars classified as well-connected as analogs stars and solar twins.