Service Productivity: Toward a Conceptualisation of the Transformation of inputs

The productivity of a process is related to how effectively input resources are transformed into value for customers. For the needs of manufacturers of physical products there are widely used productivity concepts and measurements instruments. However, in service processes the underlying assumptions of these concepts and models do not hold. For example, manufacturing-based productivity models assume that an altered configuration of input resources in the production process does not lead to quality changes in outputs (the constant-quality assumption). However, in a service context changes in the production resources and productions systems do affect the perceived quality of services. Therefore, using manufacturing-oriented productivity models in service contexts are likely to give managers wrong directions for action. Research into the productivity of services is still scarce, because of the lack of viable models. The purpose of the present article is to analyse the requirements for the development of a productivity concept for service operations. Based on the analysis, a service productivity model is developed. According to this model, service productivity is a function of 1) how effectively input resources into the service (production) process are transformed to outputs in the form of services (internal or cost efficiency), 2) how well the quality of the service process and its outcome is perceived (external or revenue efficiency), and 3) how effectively the capacity of the service process is utilised (capacity efficiency). In addition, directions for developing measurement models for service productivity are discussed.

Phonological Mean Length of Utterance as an indicator of typical and impaired phonological development in children acquiring Finnish

The aim of this study was to examine the applicability of the Phonological Mean Length of Utterance (pMLU) method to the data of children acquiring Finnish, for both typically developing children and children with a Specific Language Impairment (SLI). Study I examined typically developing children at the end of the one-word stage (N=17, mean age 1;8), and Study II analysed children s (N=5) productions in a follow-up study with four assessment points (ages 2;0, 2;6, 3;0, 3;6). Study III was carried out in the form of a review article that examined recent research on the phonological development of children acquiring Finnish and compared the results with general trends and cross-linguistic findings in phonological development. Study IV included children with SLI (N=4, mean age 4;10) and age-matched peers. The analyses in Studies I, II and IV were made using the quantitative pMLU method. In the pMLU method, pMLU values are counted for both the words that the children targeted (so-called target words) and the words produced by the children. When the child s average pMLU value was divided with the average target word pMLU value, it is possible to examine that child s accuracy in producing the words with the Whole-Word Proximity (PWP) value. In addition, the number of entirely correctly produced words is counted to obtain the Whole-Word Correctness (PWC) value. Qualitative analyses were carried out in order to examine how the children s phoneme inventories and deficiencies in phonotactics would explain the observed pMLU, PWP and PWC values. The results showed that the pMLU values for children acquiring Finnish were relatively high already at the end of the one-word stage (Study I). The values were found to reflect the characteristics of the ambient language. Typological features that lead to cross-linguistic differences in pMLU values were also observed in the review article (Study III), which noted that in the course of phonological acquisition there are a large number of language-specific phenomena and processes. Study II indicated that overall the children s phonological development during the follow-up period was reflected in the pMLU, PWP and PWC values, although the method showed limitations in detecting qualitative differences between the children. Correct vowels were not scored in the pMLU counts, which led to some misleadingly high pMLU and PWP results: vowel errors were only reflected in the PWC values. Typically developing children in Study II reached the highest possible pMLU results already around age 3;6. At the same time, the differences between the children with SLI and age-matched peers in the pMLU values were very prominent (Study IV). The values for the children with SLI were similar to the ones reported for two-year-old children. Qualitative analyses revealed that the phonologies of the children with SLI largely resembled the ones of younger, typically developing children. However, unusual errors were also witnessed (e.g., vowel errors, omissions of word-initial stops, consonants added to the initial position in words beginning with a vowel). This dissertation provides an application of a new tool for quantitative phonological assessment and analysis in children acquiring Finnish. The preliminary results suggest that, with some modifications, the pMLU method can be used to assess children s phonological development and that it has some advantages compared to the earlier, segment-oriented approaches. Qualitative analyses complemented the pMLU s observations on the children s phonologies. More research is needed in order to verify the levels of the pMLU, PWP and PWC values in children acquiring Finnish.

Linguistic and perceptual processing of communicative cues in Asperger Syndrome

Asperger Syndrome (AS) belongs to autism spectrum disorders where both verbal and non-verbal communication difficulties are at the core of the impairment. Social communication requires a complex use of affective, linguistic-cognitive and perceptual processes. In the four studies included in the current thesis, some of the linguistic and perceptual factors that are important for face-to-face communication were studied using behavioural methods. In all four studies the results obtained from individuals with AS were compared with typically developed age, gender and IQ matched controls. First, the language skills of school-aged children were characterized in detail with standardized tests that measured different aspects of receptive and expressive language (Study I). The children with AS were found to be worse than the controls in following complex verbal instructions. Next, the visual perception of facial expressions of emotion with varying degrees of visual detail was examined (Study II). Adults with AS were found to have impaired recognition of facial expressions on the basis of very low spatial frequencies which are important for processing global information. Following that, multisensory perception was investigated by looking at audiovisual speech perception (Studies III and IV). Adults with AS were found to perceive audiovisual speech qualitatively differently from typically developed adults, although both groups were equally accurate in recognizing auditory and visual speech presented alone. Finally, the effect of attention on audiovisual speech perception was studied by registering eye gaze behaviour (Study III) and by studying the voluntary control of visual attention (Study IV). The groups did not differ in eye gaze behaviour or in the voluntary control of visual attention. The results of the study series demonstrate that many factors underpinning face-to-face social communication are atypical in AS. In contrast with previous assumptions about intact language abilities, the current results show that children with AS have difficulties in understanding complex verbal instructions. Furthermore, the study makes clear that deviations in the perception of global features in faces expressing emotions as well as in the multisensory perception of speech are likely to harm face-to-face social communication.

Traffic Profiling for Efficient Network Resource Utilization.

Traffic Engineering has been the prime concern for Internet Service Providers (ISPs), with the main focus being minimization of over-utilization of network capacity even though additional capacity is available which is under-utilized, Furthermore, requirements of timely delivery of digitized audiovisual information raises a new challenge of finding a path meeting these requirements. This paper addresses the issue of (a) distributing load to achieve global efficiency in resource utilization. (b) Finding a path satisfying the real time requirements of, delay and bandwidth requested by the applications. In this paper we do a critical study of the link utilization that varies over time and determine the time interval during which the link occupancy remains constant across days. This information helps in pre-determining link utilization that is useful in balancing load in the network Finally, we run simulations that use a dynamic time interval for profiling traffic and show improvement in terms number of calls admitted/blocked.

Design of a manual press for the production of compacted stabilized soil blocks

In this paper, we discuss the design of a manually operated soil compaction machine that is being used to manufacture stabilized soil blocks (SSB). A case study of manufacturing more than three million blocks in a housing project using manually operated machines is illustrated. The paper is focussed on the design, development, and evaluation of a manually operated soil compaction machine for the production of SSB. It also details the machine design philosophy, compaction characteristics of soils, employment generation potential of small-scale stabilized soil block productions systems, and embodied energy. Static compaction of partially saturated soils was performed to generate force-displacement curves in a confined compaction process were generated. Based on the soil compaction data engineering design aspects of a toggle press are illustrated. The results of time and motion study on block production operations using manual machines are discussed. Critical path network diagrams were used for small-scale SSB production systems. Such production systems generate employment at a very low capital cost.

El ciclo artúrico en el cine; mito y epos en Excalibur, de John Boorman

Integran este número de la revista ponencias presentadas en Studia Hispanica Medievalia VIII: Actas de las IX Jornadas Internacionales de Literatura Española Medieval, 2008, y de Homenaje al Quinto Centenario de Amadis de Gaula.

La construcción del mensaje personalizado en las campañas electorales

La identificación del candidato con un producto comercial ha dado origen a una resistencia de parte de los partidos de marcada tradición ideológica y de variados ambientes culturales que ven en, lo que se ha denominado, la comercialización de la política y de las campañas un peligro para el proceso democrático. Encontramos que más allá de identificar a un candidato con un jabón, las técnicas utilizadas para elaborar los mensajes políticos no pueden ser minusvaloradas porque se utilicen en el campo comercial, sino que lo importante es establecer y respetar los contenidos de cada ámbito. Sin zanjar la cuestión, sobre el impacto que los medios de comunicación tienen en la vida democrática, este estudio intenta señalar que la personalización es parte esencial del proceso de comunicación política que genera cualquier campaña electoral. Para ello describe los factores que intervienen en la construcción del mensaje personalizado. Estudio este que debe abordarse teniendo en cuenta que el nuevo formato, a través del cual se trasmiten los mensajes políticos, es mediático y esencialmente audiovisual.

La adicción a la compra de Bizkaia. Un estudio empírico de su relación con los valores personales

304 p.: tab.

Nota sobre el cine “de romanos” en el siglo XXI

[ES] A la vista del sorprendente éxito de Gladiator (Ridley Scott, 2000) y del aparente revival del cine “de romanos” en el siglo XXI, puede tener su interés una reflexión sobre este fenómeno cultural y social. Ese es el objetivo de este texto, que analiza las diferentes películas rodadas en la última década y los debates surgidos en torno a la relación entre historia y ficción. En el texto se tratan igualmente los cambios sociológicos y culturales sufridos por las sociedades occidentales, muy diferentes de las de la edad dorada del peplum en el siglo XX, por ejemplo en torno al papel de la mujer o la opinión sobre la guerra, y que afectan a los esquemas tradicionales de este peculiar género cinematrográfico.

Usos de la lengua (euskera) en los medios de comunicación

Duración (en horas): Más de 50 horas. Destinatario: Estudiante y Docente

¿Somos capaces de influir en las actitudes y/o comportamiento de nuestra audiencia?

Duración (en horas): Más de 50 horas. Destinatario: Profesor

El léxico de las ciencias de la salud en la prensa no especializada, su adecuación

La labor divulgativa que ejercen los medios de comunicación en todos los ámbitos, se extiende, ¡cómo no!, también al de las ciencias de la salud. La televisión, la radio y la prensa han ido introduciendo en la lengua estándar una serie de términos que conservan la fascinación y el prestigio de una lengua de especialización técnica y, que la mayoría de los usuarios de la lengua engullen como si se tratara de algo normal, sin pararse a reflexionar sobre la comprensión del mensaje que acaban de oír o de leer. En muchas ocasiones, el vocabulario científico no es desconocido para los hablantes de una lengua porque se ha ido formando a partir de palabras de la lengua estándar a las que se dota de un significado especializado. En otras ocasiones, no es que se produzca un cambio de significado de los términos cuando su uso se populariza, sino que se convierten en desusados o arcaicos en el ámbito de la ciencia y terminan desapareciendo, pero siguen vivos en el habla cotidiana. Son los casos de calentura, paperas, piedras… que habiendo sido términos propios de la medicina en su tiempo, en la actualidad son palabras corrientes y, poco empleadas en el mundo científico e incluso en la prensa no especializada. Se puede hablar de distintos tipos de relación entre el léxico científico y el estándar. Hay voces que pertenecen a un léxico especializado que son utilizadas por cualquier hablante de la lengua como productores de mensajes y que no conllevan dificultad alguna para la codificación o descodifación de los mensajes. Otras veces, manejamos el léxico especializado como usuarios: Me tratan con antidiuréticos, me han prohibido la riboflavina, tengo muy alto el GTP. Por otro lado, todos conocemos un léxico especializado básico que hemos adquirido en la escuela: hematíe, leucocito, sistema linfático… Existe, asimismo, un uso ultraespecializado de uso exclusivo entre los profesionales en situaciones que se refieren a su propia área de especialización. Teniendo, pues, en cuenta los diversos tipos de relación entre el lenguaje común y el científico, en este artículo se estudia si los lectores de prensa no especializada entienden el vocabulario científico referido a las ciencias de la salud y si están familiarizados o no con esos términos. Para comprobar el conocimiento del sentido de algunas voces se realizó un vaciado de los términos marcados con la abreviatura Med. ‘Medicina y Ciencias de la Salud’ en el Diccionario de español actual. Con los términos que recoge este diccionario, y que consideramos, por su frecuencia de aparición en el Banco de Datos CREA (Corpus de Referencia del Español Actual) de la RAE y en las bases documentales de algunos medios de comunicación, como de uso frecuente, se elaboró un cuestionario con el que recogemos la opinión de un grupo de alumnos de la UPV/EHU de las licenciaturas de Periodismo, Publicidad y Relaciones Públicas, Comunicación Audiovisual y Traducción e Interpretación. El análisis de los datos permite un mejor conocimiento de la relación entre el lenguaje científico de las Ciencias de la Salud, que utilizan los medios de comunicación en sus informaciones y el dominio de la lengua que manifiestan los hablantes universitarios que han elegido profesiones en las que la lengua es una herramienta básica en su quehacer diario.

El impacto de las nuevas tecnologías: producción cultural, profesionalización, etc.

Ponencia leída en el Foro de Comunicaciones IkasArt II (BEC Barakaldo, 2010.06.18)

Proceedings of the Eighteenth International Sea Turtle Symposium, 3-7 March 1998, Mazatlán, Sinaloa, Mexico

For the first time in its history, the International Symposium on Sea Turtle Biology and Conservation migrated to a site outside of the United States. Thus the Eighteenth edition was hosted by the Mazatlán Research Unit of the Instituto de Ciencias del Mar y Limnología of the Mexican National Autonomous University (UNAM) in Mazatlán, Sinaloa (Mexico) where it was held from 3-7, March, 1998. Above all, our symposium is prominent for its dynamism and enthusiasm in bringing together specialists from the world´s sea turtle populations. In an effort to extend this philosophy, and fully aware of how fast the interest in sea turtles has grown, the organizers paid special attention to bring together as many people as possible. With the tremendous efforts of the Travel Committee and coupled with a special interest by the Latin American region´s devotees, we managed to get 653 participants from 43 countries. The number of presentations increased significantly too, reaching a total of 265 papers, ranging from cutting-edge scientific reports based on highly sophisticated methods, to the experiences and successes of community-based and environmental education programs. A priority given by this symposium was the support and encouragement for the construction of "bridges" across cultural and discipline barriers. We found success in achieving a multinational dialogue among interest groups- scientists, resource managers, decision makers, ngo's, private industry. There was a broad representation of the broad interests that stretch across these sectors, yet everyone was able to listen and offer their own best contribution towards the central theme of the Symposium: the conservation of sea turtles and the diversity of marine and coastal environments in which they develop through their complicated and protracted life cycle. Our multidisciplinary approach is highly important at the present, finding ourselves at a cross roads of significant initiatives in the international arena of environmental law, where the conservation of sea turtles has a key role to play. Many, many people worked hard over the previous 12 months, to make the symposium a success. Our sincerest thanks to all of them: Program committee: Laura Sarti (chair), Ana Barragán, Rod Mast, Heather Kalb, Jim Spotilla, Richard Reina, Sheryan Epperly, Anna Bass, Steve Morreale, Milani Chaloupka, Robert Van Dam, Lew Ehrhart, J. Nichols, David Godfrey, Larry Herbst, René Márquez, Jack Musick, Peter Dutton, Patricia Huerta, Arturo Juárez, Debora Garcia, Carlos Suárez, German Ramírez, Raquel Briseño, Alberto Abreu; Registration and Secretary: Jane Provancha (chair), Lupita Polanco; Informatics: Germán Ramírez, Carlos Suárez; Cover art: Blas Nayar; Designs: Germán Ramírez, Raquel Briseño, Alberto Abreu. Auction: Rod Mast; Workshops and special meetings: Selina Heppell; Student prizes: Anders Rhodin; Resolutions committee: Juan Carlos Cantú; Local organizing committee: Raquel Briseño, Jane Abreu; Posters: Daniel Ríos and Jeffrey Semminoff; Travel committee: Karen Eckert (chair), Marydele Donnelly, Brendan Godley, Annette Broderick, Jack Frazier; Student travel: Francisco Silva and J. Nichols; Vendors: Tom McFarland and J. Nichols; Volunteer coordination: Richard Byles; Latin American Reunión: Angeles Cruz Morelos; Nominations committee: Randall Arauz, Colleen Coogan, Laura Sarti, Donna Shaver, Frank Paladino. Once again, Ed Drane worked his usual magic with the Treasury of the Symposium Significant financial contributions were generously provided by government agencies. SEMARNAP (Mexico´s Ministry of Environment, Natural Resources and Fisheries) through its central office, the Mazatlán Regional Fisheries Research Center (CRIP-Mazatlán) and the National Center for Education and Capacity Building for Sustainable Development (CECADESU) contributed to the logistics and covered the costs of auditoria and audiovisual equipment for the Symposium, teachers and their hotels for the Community Development and Environmental Education workshop in the 5th Latin American Sea Turtle Specialists; DIF (Dept of Family Affairs) provided free accomodation and food for the more than 100 participants in the Latin American Reunion. In this Reunion, the British Council-Mexico sponsored the workshop on the Project Cycle. The National Chamber of the Fisheries Industry (CANAINPES) kindly sponsored the Symposium´s coffee breaks. Personnel from the local Navy (Octave Zona Naval) provided invaluable aid in transport and logistics. The Scientific Coordination Office from UNAM (CICUNAM) and the Latin American Biology Network (RELAB) also provided funding. Our most sincere recognition to all of them. In the name of this Symposium´s compilers, I would like to also express our gratitude to Wayne Witzell, Technical Editor for his guidance and insights and to Jack Frazier for his help in translating and correcting the English of contributions from some non-native English speakers. Many thanks to Angel Fiscal and Tere Martin who helped with the typing in the last, last corrections and editions for these Proceedings. To all, from around the world, who generously helped make the 18th Symposium a huge success, shared their experiences and listened to ours, our deepest gratitude! (PDF contains 316 pages)