909 resultados para client acceptance


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Thesis to obtain the Master Degree in Electronics and Telecommunications Engineering

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Dissertação de Mestrado apresentada ao Instituto de Contabilidade e Administração do Porto para a obtenção do grau de Mestre em Contabilidade e Finanças, sob orientação de Professora Doutora Ana Maria Alves Bandeira, e Professora Doutora Deolinda Maria Moreira Aparício Meira

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Trabalho Final de Mestrado para obtenção do grau de Mestre em Engenharia Civil na Área de Especialização de Estruturas

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Develop a client-server application for a mobile environment can bring many challenges because of the mobile devices limitations. So, in this paper is discussed what can be the more reliable way to exchange information between a server and an Android mobile application, since it is important for users to have an application that really works in a responsive way and preferably without any errors. In this discussion two data transfer protocols (Socket and HTTP) and three serialization data formats (XML, JSON and Protocol Buffers) were tested using some metrics to evaluate which is the most practical and fast to use.

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Infrared spectroscopy, either in the near and mid (NIR/MIR) region of the spectra, has gained great acceptance in the industry for bioprocess monitoring according to Process Analytical Technology, due to its rapid, economic, high sensitivity mode of application and versatility. Due to the relevance of cyprosin (mostly for dairy industry), and as NIR and MIR spectroscopy presents specific characteristics that ultimately may complement each other, in the present work these techniques were compared to monitor and characterize by in situ and by at-line high-throughput analysis, respectively, recombinant cyprosin production by Saccharomyces cerevisiae. Partial least-square regression models, relating NIR and MIR-spectral features with biomass, cyprosin activity, specific activity, glucose, galactose, ethanol and acetate concentration were developed, all presenting, in general, high regression coefficients and low prediction errors. In the case of biomass and glucose slight better models were achieved by in situ NIR spectroscopic analysis, while for cyprosin activity and specific activity slight better models were achieved by at-line MIR spectroscopic analysis. Therefore both techniques enabled to monitor the highly dynamic cyprosin production bioprocess, promoting by this way more efficient platforms for the bioprocess optimization and control.

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During last decades there has been a trend to build collaboration platforms as enablers for groups of enterprises to jointly provide integrated services and products. As a result, the notion of business ecosystem is getting wider acceptance. However, a critical issue that is still open, despite some efforts in this area, is the identification of adequate performance indicators to measure and motivate sustainable collaboration. This work-in-progress addresses this concern, briefly presenting the state of the art of relevant contributing areas such as, collaborative networks, business ecosystems, enterprise performance indicators, social networks analysis, and supply chains. Complementarily, through an assessment of current gaps, the research challenges are identified and an approach for further development is proposed.

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Trabalho apresentado no âmbito do Mestrado em Engenharia Informática, como requisito parcial para obtenção do grau de Mestre em Engenharia Informática

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ISO 14001 is an International Standard of worldwide acceptance based on the concept that better environmental performance can be achieved when environmental aspects are systematically identified and managed giving a major contribution to Sustainability, through pollution prevention, improved environmental performance and complying with applicable laws. This paper aims to discuss the Sustainability approach through the use of Environmental Management Standards (EMS), the results achieved by organizations that implement and certify those EMS and a special focus on the current process of ISO 14001:2015 revision and the logic behind it.

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Os dispositivos móveis são pessoais, intransmissíveis e cada vez mais utilizados, tornando-se assim numa boa ferramenta para a realização de um conjunto de serviços na indústria hoteleira. Entre esses serviços que necessitam da identificação pessoal, encontram-se a possibilidade do cliente reservar um quarto ou utilizar o serviço de quartos. Atualmente é muito utilizado, nos locais de alojamento, um smart card que possibilite ao cliente ter acesso a alguns dos serviços disponíveis. O objetivo deste documento é apresentar uma alternativa ao sistema de cartões, utilizando para o efeito, dispositivos móveis. De modo a garantir a segurança e uma utilização semelhante ao sistema de cartões existentes foi utilizada a tecnologia NFC (Near Field Communication) que, ao permitir o modo de emulação de cartão, facilita a transação do sistema de smart card existente, para o da utilização de dispositivos móveis na realização das mesmas funções. Mais concretamente, será abordada a utilização de smartphones para o processo de abertura de portas. Para que exista uma melhor compreensão e para que haja um conhecimento das suas capacidades e limites foram estudados casos de uso da tecnologia NFC. Este documento apresenta ainda os processos de desenvolvimento de uma aplicação nativa para o sistema operativo Android, cujo objetivo é proporcionar ao cliente de um local de alojamento um novo modo de acesso ao quarto, utilizando a tecnologia NFC. Para além desta funcionalidade a aplicação permite ainda ao utilizador fazer reservas, fazer o check-in, fazer o check-out entre outras. Posteriormente serão apresentadas as conclusões e possíveis trabalhos futuros.

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Demand response is assumed as an essential resource to fully achieve the smart grids operating benefits, namely in the context of competitive markets and of the increasing use of renewable-based energy sources. Some advantages of Demand Response (DR) programs and of smart grids can only be achieved through the implementation of Real Time Pricing (RTP). The integration of the expected increasing amounts of distributed energy resources, as well as new players, requires new approaches for the changing operation of power systems. The methodology proposed in this paper aims the minimization of the operation costs in a distribution network operated by a virtual power player that manages the available energy resources focusing on hour ahead re-scheduling. When facing lower wind power generation than expected from day ahead forecast, demand response is used in order to minimize the impacts of such wind availability change. In this way, consumers actively participate in regulation up and spinning reserve ancillary services through demand response programs. Real time pricing is also applied. The proposed model is especially useful when actual and day ahead wind forecast differ significantly. Its application is illustrated in this paper implementing the characteristics of a real resources conditions scenario in a 33 bus distribution network with 32 consumers and 66 distributed generators.

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In a highly competitive market companies know that having quality products or provide good services is not enough to keep customers "faithful". Currently, quality of products/services, location and price are fundamental aspects customers expect to get on every purchase, so they look for ways to distinguish companies. This can happen either in a strictly materialistic way or by evaluation of intangible metrics such as having his opinion appreciated or being part of a selected group of "premium" customers. Therefore, companies must find ways to value and reward its customers in order to keep them "faithful" to their products or services. Loyalty systems are one means to achieve this goal, however, due to its nature and how they are implemented, often companies end up having low acceptance, without achieving intended objectives. In an era of technological revolution, where global average adoption of smartphones and tablets is 74% and 40% [Our Mobile Planet, 2014], the opportunity to reinvent loyalty systems reappears. Throughout this thesis a new tool, relying on the latest technologies and aiming to fulfill this market opportunity, will be presented. The main idea is to use ancient loyalty concepts, such as stamps or pointscards, and transforms them into digital cards, to be used in digital wallets, introducing an innovative technology component based on Apple's Passbook technology. The main goal is to create a platform for managing the card’s life cycle, allowing anyone to create, edit, distribute and analyze the data, and also create a new communication channel with customers, improving the customer-­‐supplier relationship and enhancing the mobile-­‐marketing.

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Este documento apresenta uma análise ao desenvolvimento de uma solução que pretende automatizar o processo de alocação de colaboradores a posições na estrutura organizacional de uma empresa. A solução destina-se a um cliente que utiliza o módulo de recursos humanos de um sistema SAP para gerir toda está informação. O cliente da Konkconsulting para o qual foi desenvolvida a solução possui um modelo organizacional de elevada complexidade, com mais de 180000 colaboradores dispersos em milhares de organizações em todo o mundo. A solução tem como objetivo melhorar a forma como a sua estrutura organizacional está a ser gerida, de modo a reduzir a quantidade de informação desnecessária que é constantemente criada pelos utilizadores sem qualquer critério. Para que tal fosse possível foram implementadas um conjunto de funcionalidades em SAP (mais concretamente no módulo de recursos humanos) com o objetivo de automatizar a alocação e a manutenção de todas as posições dentro da empresa. Estas funcionalidades foram diretamente integradas na aplicação do cliente que é responsável pela gestão de processos na área dos recursos humanos, de modo a garantir que todas as restruturações provocadas por novas contratações, realocações de colaboradores ou suspensões são automaticamente geridas por estas funcionalidades. O documento detalha a forma como as funcionalidades foram desenvolvidas e integradas nos diferentes componentes da aplicação de modo a garantir a alocação automática de colaboradores ao contexto organizacional pretendido. Todo este processo é inovador no que diz respeito a SAP e visa essencialmente uma necessidade do cliente que não se encontra satisfeita por nenhuma solução ou aplicação do sistema. A implementação desta solução permitiu automatizar um processo que era executado manualmente pelos administradores do sistema e que provocava inconsistências de dados frequentes.

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Trabalho de Projecto apresentado para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Ensino de Inglês

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Dissertation presented at Faculdade de Ciências e Tecnologia of Universidade Nova de Lisboa to obtain the Master degree in Electrical and Computer Engineering

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Some of the properties sought in seismic design of buildings are also considered fundamental to guarantee structural robustness. Moreover, some key concepts are common to both seismic and robustness design. In fact, both analyses consider events with a very small probability of occurrence, and consequently, a significant level of damage is admissible. As very rare events,in both cases, the actions are extremely hard to quantify. The acceptance of limited damage requires a system based analysis of structures, rather than an element by element methodology, as employed for other load cases. As for robustness analysis, in seismic design the main objective is to guarantee that the structure survives an earthquake, without extensive damage. In the case of seismic design, this is achieved by guaranteeing the dissipation of energy through plastic hinges distributed in the structure. For this to be possible, some key properties must be assured, in particular ductility and redundancy. The same properties could be fundamental in robustness design, as a structure can only sustain significant damage if capable of distributing stresses to parts of the structure unaffected by the triggering event. Timber is often used for primary load‐bearing elements in single storey long‐span structures for public buildings and arenas, where severe consequences can be expected if one or more of the primary load bearing elements fail. The structural system used for these structures consists of main frames, secondary elements and bracing elements. The main frame, composed by columns and beams, can be seen as key elements in the system and should be designed with high safety against failure and under strict quality control. The main frames may sometimes be designed with moment resisting joints between columns and beams. Scenarios, where one or more of these key elements, fail should be considered at least for high consequence buildings. Two alternative strategies may be applied: isolation of collapsing sections and, provision of alternate load paths [1]. The first one is relatively straightforward to provide by deliberately designing the secondary structural system less strong and stiff. Alternatively, the secondary structural system and the bracing system can be design so that loss of capacity in the main frame does not lead to the collapse. A case study has been selected aiming to assess the consequences of these two different strategies, in particular, under seismic loads.