Development of sales invoicing process in industrial services

The objective of this Master’s thesis is to find ways to streamline the invoicing process of the case company. In order to streamline the process, the bottlenecks and development areas of the present invoicing process needs to be identified. The bottlenecks are based on interviews made to personnel. The thesis also offers solutions to overcome the identified bottlenecks. The problem is the slowness of the invoicing process which should get rid off. The slow invoicing process causes delays in obtaining payments. There are many reasons for the slowness and inefficiency of the invoicing process. One of the biggest reasons is that the information systems are not deployed entirely. It causes additional work for everyone. Practices with the customers affect also to the smooth flow of invoicing. The contracts determine when the customer can be invoiced but also work approvals, missing work orders and customer’s own invoicing basis slow the process. The fastest and cheapest solution is to deploy the systems better and do things correctly. Thus duplicated work would decrease and resources would be saved. The work allocation should be modified and the practices with customer should be influenced too. In the future the meaning of IT should be highlighted and new devices exploited.

Dual light barrier method for six degrees of freedom tool center point calibration of an industrial robot

Tool center point calibration is a known problem in industrial robotics. The major focus of academic research is to enhance the accuracy and repeatability of next generation robots. However, operators of currently available robots are working within the limits of the robot´s repeatability and require calibration methods suitable for these basic applications. This study was conducted in association with Stresstech Oy, which provides solutions for manufacturing quality control. Their sensor, based on the Barkhausen noise effect, requires accurate positioning. The accuracy requirement admits a tool center point calibration problem if measurements are executed with an industrial robot. Multiple possibilities are available in the market for automatic tool center point calibration. Manufacturers provide customized calibrators to most robot types and tools. With the handmade sensors and multiple robot types that Stresstech uses, this would require great deal of labor. This thesis introduces a calibration method that is suitable for all robots which have two digital input ports free. It functions with the traditional method of using a light barrier to detect the tool in the robot coordinate system. However, this method utilizes two parallel light barriers to simultaneously measure and detect the center axis of the tool. Rotations about two axes are defined with the center axis. The last rotation about the Z-axis is calculated for tools that have different width of X- and Y-axes. The results indicate that this method is suitable for calibrating the geometric tool center point of a Barkhausen noise sensor. In the repeatability tests, a standard deviation inside robot repeatability was acquired. The Barkhausen noise signal was also evaluated after recalibration and the results indicate correct calibration. However, future studies should be conducted using a more accurate manipulator, since the method employs the robot itself as a measuring device.

Evidencing and Sharing Value with Decision Making Models in an Industrial Maintenance Network

The objective of this thesis is to concretize the potential benefits that the industrial maintenance case network could achieve through using the value-based life-cycle model and the flexible asset management model. It is also inspected what factors prevent value creation and sharing in the maintenance contract practices of the case network. This thesis is a case study which utilizes modelling. Four scenarios were developed to demonstrate value creation in the future. The data was partly provided by the collaborating company, partly gathered from public financial statement information. The results indicate that value has been created through the past maintenance of the collaborating company’s rod mill and that profitability of the collaborating company has been mostly on satisfactory level during the past few years. Potential value might be created by increasing the share of proactive maintenance of the rod mill in the future. Profitability of the network could be improved in the future through flexible asset management operations. The main obstacle for value creation and sharing seems to be the lack of sufficient trust between the network members.

Designing sustainable industrial ecosystems : the case of a biogas-for-traffic solution

This thesis focuses on the development of sustainable industrial architectures for bioenergy based on the metaphors of industrial symbiosis and industrial ecosystems, which imply exchange of material and energy side-flows of various industries in order to improve sustainability of those industries on a system level. The studies on industrial symbiosis have been criticised for staying at the level of incremental changes by striving for cycling waste and by-flows of the industries ‘as is’ and leaving the underlying industry structures intact. Moreover, there has been articulated the need for interdisciplinary research on industrial ecosystems as well as the need to extend the management and business perspectives on industrial ecology. This thesis addresses this call by applying a business ecosystem and business model perspective on industrial symbiosis in order to produce knowledge on how industrial ecosystems can be developed that are sustainable environmentally and economically. A case of biogas business is explored and described in four research papers and an extended summary that form this thesis. Since the aim of the research was to produce a normative model for developing sustainable industrial ecosystems, the methodology applied in this research can be characterised as constructive and collaborative. A constructive research mode was required in order to expand the historical knowledge on industrial symbiosis development and business ecosystem development into the knowledge of what should be done, which is crucial for sustainability and the social change it requires. A collaborative research mode was employed through participating in a series of projects devoted to the development of a biogas-for-traffic industrial ecosystem. The results of the study showed that the development of material flow interconnections within industrial symbiosis is inseparable from larger business ecosystem restructuring. This included a shift in the logic of the biogas and traffic fuel industry and a subsequent development of a business ecosystem that would entail the principles of industrial symbiosis and localised energy production and consumption. Since a company perspective has been taken in this thesis, the role of an ecosystem integrator appeared as a crucial means to achieve the required industry restructuring. This, in turn, required the development of a modular and boundary-spanning business model that had a strong focus on establishing collaboration among ecosystem stakeholders and development of multiple local industrial ecosystems as part of business growth. As a result, the designed business model of the ecosystem integrator acquired the necessary flexibility in order to adjust to local conditions, which is crucial for establishing industrial symbiosis. This thesis presents a normative model for the development of a business model required for creating sustainable industrial ecosystems, which contributes to approaches at the policy-makers’ level, proposed earlier. Therefore, this study addresses the call for more research on the business level of industrial ecosystem formation and the implications for the business models of the involved actors. Moreover, the thesis increases the understanding of system innovation and innovation in business ecosystems by explicating how business model innovation can be the trigger for achieving more sustainable industry structures, such as those relying on industrial symbiosis.

Between Memory and Strategy: Media Discourse Analysis of an Industrial Shutdown

In 2006 UPM was able to gain a level of social legitimacy that allowed it to carry out one of the largest industrial restructuring programmes in Finnish industrial history, shut down major operations in Finland and still appear to be functioning in the interests of the nation as well as itself. This study considers and examines various contexts of this shutdown with the aim of demonstrating how profoundly mediated such organizational events are though they appear to be produced primarily through strategic company decisions. The study aims to examine the processes of mediation at two levels. At one level, through close analysis of press releases and newspaper reports in local and national newspapers, the study presents a discursive analysis of the Voikkaa case. The discursive analysis focuses on providing historical contexts for understanding why this organizational event was also an occasion for reimagining the past and future of the Finnish nation; spatial contexts for understanding the differing struggles over the meaning of the event nationally and regionally; and the temporal dynamics of the media reports. At another level, the study considers and refines methods for reading and analyzing mediation in organization studies. Bringing together recent research of media text–based legitimation studies, emerging research on organizational memory and organizational death and a Foucaultian analytics of power, this work suggests that organizational research needs to be less concerned with particular typologies and narratives of shutdowns, and more curious about the processes of mediation through which organizational events are imagined and remembered.

Reporting of Green Supply Chain Management and Industrial Symbiosis

The purpose of this thesis is to examine how the reporting of operations related to green supply chain management and industrial symbiosis has evolved in UPM, Fortum and Kemira within the last ten years. The focus is on the improved operations, which are studied based on annual reports of these companies. The study provides a deeper understanding of the nature of green supply chain management and industrial symbiosis as well as the possibilites that their combination offers. The research is part of the DemaNET research project The study indicates that the environmental regulations and reporting standards have forced the studied companies to report their operations related to green supply chain management and industrial symbiosis more in detail during the last ten years. The operations related to green supply chain management in the studied companies are more common compared to operations related to industrial symbiosis. Often these two operations were also partially integrated, indicating a hybrid model. Even though firms often used hybrid models they still focused mainly on greening the internal operations rather than finding alternative ways for symbiosis outside the organization. The integration of green supply chain management and industrial symbiosis is most likely to occur when mutually beneficial relationships align the interests of all parties, thus resulting in the co-creation of value. The findings suggest that identifying mutual benefits and the flow of by-products are the ones that companies should give more attention to.

The impact of industrial context and institutional factors on innovation and internationalization of Russian companies

Innovation and internationalization nowadays play significant role in formation of the competitive advantage for the companies and it is important to explore these processes deeply and use their potential. Such parameters, as industrial context and institutional factors, are essential parts of the business life and their influence may be crucial for the company’s performance. The Master’s Thesis explores impact of industrial context and institutional factors on innovation and internationalization of Russian companies. This research is quantitative and based on the analysis of the relevant scientific literature and results of the survey, conducted among Russian manufacturing companies. Findings show positive influence of industrial context factor “international threat” and institutional environment factor “lack of resources and the market imperfections” on internationalization of innovative Russian companies.

Effects of life cycle profits on the profitability of industrial heavy duty cranes

The goal of the thesis was to investigate how much after-sales profits a crane sale generates over the life cycle of the crane and the effects of these after-sales profits on the overall profitability of the crane. The thesis utilizes theories about life cycle costing from an equipment and service supplier’s point of view. However, instead of costs, the thesis is focused on the life cycle after-sales profits from maintenance services and spare parts provided for the sold crane. The case study approach was chosen and a total of five cranes from three different segments were investigated. An eight-step life cycle profit calculation model was developed in order to analyze the chosen cases’ life cycle profits systematically. The results of the investigation suggest that the life cycle after-sales profits are significant in value. In the case analyses they accounted for between 20% and 44% of the overall life cycle profits of the case cranes. The after-sales profits should be taken into account already in the pricing when offering a crane to a customer.

Desarrollo de la ingenieria basica de una planta industrial para extraccion con CO2 liquido. I. Extractores

En base a los resultados obtenidos en una unidad piloto cuyo diseño, montaje y puesta en operación fueron realizados con la finalidad de poder producir el cambio de escala, se dio inicio al proyecto de una planta de producción con características modulares por su flexibilidad operativa en cuanto a capacidad de producción y tipo de materia prima. Se desarrolló la ingeniería conceptual, consistente en la definición de las bases de diseño; las diferentes etapas del proceso, la capacidad de producción a instalar, los rangos de trabajo de las variables operativas, el régimen, la especificación de los materiales de construcción, características de la carga, materiales auxiliares y tipo de instrumentación y control. La ingeniería básica, especificación de equipos y componentes auxiliares, para: alimentación de CO2, bombeo y presurización, acondicionamiento térmico, extracción, separación fluido/extracto, medida y control del caudal, temperatura y presión, se encuentra en una etapa avanzada de ejecución. Se ha comenzado con la ingeniería de detalle de extractores con diferente capacidad.

PROCESSAMENTO INDUSTRIAL DE FÉCULA DE MANDIOCA E BATATA DOCE - UM ESTUDO DE CASO

A indústria de amido vem crescendo e se aperfeiçoando nos últimos anos, levando à necessidade de produtos com características específicas que atendam as exigências do mercado, o que possibilita o processamento de matérias-primas amiláceas ainda pouco exploradas. O trabalho teve como objetivo analisar o processamento industrial de fécula de mandioca e batata doce. Através da análise da composição da raiz, fécula e bagaço, bem como do balanço de massa dos processos, objetivou-se estabelecer a eficiência de uma planta industrial de processamento de mandioca, para a obtenção de fécula de batata doce. Os resultados demonstraram que a fécula de batata doce obtida está dentro dos limites da legislação brasileira e que parte do amido não foi extraído no processamento, sendo gerado um bagaço com 79,94 % de amido e com composição semelhante ao gerado no processamento de mandioca que contém em média 80 % de amido. A comparação dos balanços de massa demonstrou uma menor eficiência da planta no processamento da batata doce (18,3% de rendimento), quando comparado com o de mandioca (25,5% de rendimento) com umidade de 13,75 % e 12,3 %, respectivamente, na fécula. A retenção de amido no bagaço indicou deficiência no processo industrial de extração independentemente da matéria-prima.

Caracterização físico-química da erva mate: influência das etapas do processamento industrial

A erva-mate é uma matéria-prima de grande importância para a região Sul do Brasil, sendo que a produção anual é de aproximadamente 650.000 toneladas de folhas. Atualmente, problemas com o excesso de oferta têm incentivado pesquisadores e empresários a buscar alternativas para a utilização da erva-mate como matéria-prima para o desenvolvimento de novos produtos bem como promover melhorias no processamento industrial visando a obtenção de características organolépticas desejáveis. Neste sentido, o presente trabalho teve por objetivo realizar a caracterização físico-química da erva-mate em função das etapas do processamento industrial (sapeco, secagem e tempo de cancheamento) e verificar como estas etapas influem nos teores de cinzas, fibras, gorduras, proteínas, glicose, sacarose e cafeína presentes na matéria-prima. Os resultados obtidos permitiram verificar que as etapas do processamento industrial influem diretamente nos teores dos compostos citados, mostrando a relevância em se analisar estes resultados quando o objetivo é utilizar esta matéria-prima para o desenvolvimento de novos produtos alimentícios que podem exigir características específicas.

Aproveitamento de subproduto industrial de óleos vegetais para produção de riboflavina por Candida guilliermondii DM 644

A produção e consumo de alimentos industrializados têm aumentado a preocupação com suplementação e enriquecimento de alimentos com vitaminas e sais minerais, visando repor as possíveis perdas durante os processos de fabricação, principalmente das vitaminas hidrossolúveis, mais especificamente da vitamina B2 ou riboflavina. Assim sendo, a proposta deste trabalho foi utilizar como componente principal do meio, para produção da riboflavina, um subproduto do refino de óleos vegetais e o microrganismo Candida guillermondii DM 644. A produção da vitamina B2 foi realizada por fermentação em batelada utilizando Erlenmeyer. As condições empregadas foram agitação orbital, ausência de luz, 30°C, e 24h de incubação. A otimização da produção de riboflavina foi realizada através de Delineamento Fatorial Fracionário, para avaliar os efeitos da concentração de matéria graxa, fonte de nitrogênio, pH, velocidade de agitação, fonte de fósforo e extrato de levedura e as possíveis interações. A concentração máxima de riboflavina foi 19,12mg/mL. Os fatores mais importantes para produção de riboflavina foram a concentração de matéria graxa e a fonte de nitrogênio, enquanto que a fonte de fósforo e o extrato de leveduras não estimularam sua biossíntese. A máxima produção foi obtida com matéria graxa a 10g/L, uréia a 2,5g/L e pH 5,0. A velocidade de agitação (200 e 400rpm) não interferiu no processo biotecnológico.

Avaliação do efeito de variáveis meteorológicas na qualidade industrial e no rendimento de grãos de trigo pelo emprego de análise de componentes principais

A qualidade industrial de trigo, além de ser afetada pelo genótipo, também é influenciada por fatores ambientes, como as condições meteorológicas prevalecentes durante a permanência da cultura na lavoura. Este trabalho teve por objetivo verificar a influência de variáveis meteorológicas, bem como do déficit e do excesso hídrico do solo, no peso do hectolitro (PH), no peso de mil grãos (PMG), na extração experimental de farinha (EXT), na força geral de glúten (W), na relação P/L (P/L), na microssedimentação com dodecil sulfato de sódio (SDS) e no número de queda (NQ). Foram usados dados de experimentos com trigo EMBRAPA 16, conduzidos nos anos de 1990 a 1998, em sete locais do Rio Grande do Sul e em quatro locais de Santa Catarina. A análise estatística realizada foi de componentes principais. Verificou-se que: a) a precipitação pluvial, a umidade relativa do ar e o excesso hídrico do solo influenciaram negativamente o PH, o PMG, o NQ, a P/L e o rendimento de grãos. O W, a EXT e a SDS foram afetados positiva e negativamente por essas variáveis, dependendo do período de avaliação estudado; b) a temperatura mínima influenciou positivamente a EXT, o W e a SDS. Para as demais variáveis, quando ocorreu influência da temperatura mínima, esta foi negativa; c) a temperatura média associou-se negativamente com o PH, com o PMG, com o NQ e com o rendimento de grãos e positivamente com a EXT e com o W. Para a P/L e para a SDS, a temperatura média afetou tanto positiva quanto negativamente; d) a temperatura máxima correlacionou-se negativamente com o rendimento de grãos e positivamente com a EXT. O W, a SDS e a P/L apresentaram períodos de correlação positivos e negativos com a temperatura máxima; e e) a radiação solar global influenciou positivamente todas as características estudadas, exceto a SDS.

Influência das temperaturas mínima e máxima em características de qualidade industrial e em rendimentos de grãos de trigo

Na região tritícola sul-brasileira predominam invernos com temperatura baixa (mínima absoluta, em dias com geada, de até - 8,0ºC). No entanto, a incidência de elevada temperatura (máxima absoluta, em dias isolados entre outubro e novembro, de até 41,0ºC) pode ser encontrada durante todo o período de enchimento de grãos e na maturação fisiológica. Este trabalho teve por objetivos verificar a influência das temperaturas mínima e máxima na qualidade industrial e no rendimento de grãos. Foram usados dados de experimentos com trigo EMBRAPA 16, conduzidos nos anos de 1990 a 1998, em sete locais do Rio Grande do Sul e em quatro locais de Santa Catarina. A análise estatística realizada foi correlações múltiplas. Verificou-se que, nos diferentes períodos analisados: a) o aumento da temperatura máxima média resultou em acréscimo do peso de mil grãos, do rendimento de grãos, da força geral de glúten, da microssedimentação com dodecil sulfato de sódio e do número de queda: b) o peso do hectolitro (exceção feita ao período final de maturação fisiológica), o peso de mil grãos, o número de queda e a extração experimental de farinha foram influenciados negativamente pela temperatura mínima média; c) a temperatura mínima média influenciou positivamente a força geral de glúten, a relação P/L e a microssedimentação com dodecil sulfato de sódio.

Aproveitamento industrial de marisco na produção de lingüiça

Foram estudadas as condições do processamento e a aceitabilidade da lingüiça de vongole (Anomalocardia brasiliana), além de avaliar a estabilidade do produto congelado sob os aspectos químico, físico-químico, microbiológico e sensorial. O produto final obedeceu a seguinte formulação: 48% vongole, 5% proteína texturizada de soja, 15% água, 25% gordura suína, 3% albumina, 2% pré-mistura (sais de cura e NaCl), 1,5% condimentos e 0,5% urucum. O produto congelado ficou armazenado à temperatura de -18ºC durante três meses; periodicamente foi avaliado quanto ao pH, umidade, proteínas, lipídios, NBV, índice de peróxidos, reação de Kreiss, quanto à presença de microrganismos patogênicos e toxigênicos e quanto à aparência, aroma, sabor, textura. Os resultados apontaram que a lingüiça de vongole teve uma boa aceitação, com IA entre 78-87% para todos os atributos avaliados, especialmente em relação ao sabor e textura. As amostras foram avaliadas como sabor ideal de marisco e sabor ideal de condimentos por 66,67% e 73,33% dos provadores, respectivamente. Os resultados com o teste de atitude de intenção de compra mostraram que 46,67% dos consumidores tinham intenção provável ou certa de compra do produto. Os resultados da avaliação microbiológica, físico-química, química e sensorial da lingüiça de vongole, indicaram que o produto manteve-se estável, durante 90 dias de armazenamento a temperatura de -18ºC.