Satisfação dos Usuários do Ambulatório Geral do Hospital das Clínicas de Botucatu

The searches for a health service it’s a part of a process, searches for a qualified evaluation can arise the perception, in form of irritating factors taking for an alert state. The personal expectation, it makes influence in its perceptions, too. The objective was to evaluate the satisfaction degree of the users of “Seção Técnica de Ambulatório Geral do Hospital das Clínicas de Botucatu”. The work is about a quantitative and transversal study, with calculated sample of 366 users, chosen randomly and invited to participate through a questionnaire. The population was compounded by a majority of women (64,5%), between 50 to 59 years old and average degree of education (38,3%). 25 specialties were cited. The evaluate about comfort, cleaning, reception, waiting time, medical attention and nursing vary between “very good” and “good”. Obtained significant “regular” assessment, the comfort in the waiting rooms (24%), silence (25%) and cleaning bathroom (63%). Others negative evaluation was the reception about the waiting time (26%), waiting time between arrival and the consultation (34%), waiting time between the request and consultation (27%). 30,6% report to know the place for complaints and 79,4% of these pointed to the ombudsman. 62% consider their problems solved, 84,4% would indicate the hospital, 57,4% would consider the hospital better than imagined. 42,62% used the opened area for thanking, critical for staff, suggestion infrastructure improvements, cleaning and waiting time. The biggest complaint was the staff turnover in the treatment. There was disharmony between the objective and subjective questions, but, all of them must be considered to propose improvements. The satisfaction evaluation makes the service more effective, bringing credibility to the health service and the patients adhere better to the treatment

Estudo sobre o gerenciamento de projeto de desenvolvimento de um veículo Baja para competições

This paper presents a study of practices in project management of a college team that participates in Baja SAE competitions. The use of management techniques can deliver benefits to the project in terms of meeting customer needs, use of time and resources and minimization of risks, for example. Should be sought methods and techniques in agreement with the project context and the team that leads it. This paper analyzes a specific case of baja vehicle project management, obtaining data by means of literature research, archival research and interviews with students on the team (structured and unstructured). The study allowed to relate the practices used by the team and to identify possible areas for improvement, based on the literature on project management. There was thus obtained a set of recommendations for the current team, in future initiatives, and to other teams responsible for carrying out similar projects

Avaliação do conhecimento e do grau de satisfação dos usuários em relação à estratégia de saúde da família no município de Pedregulho-SP

Pós-graduação em Serviço Social - FCHS

Qualidade de vida e satisfação das gestantes portadoras de diabete em uso de insulina em hospital universitário do interior de São Paulo

Pós-graduação em Ginecologia, Obstetrícia e Mastologia - FMB

Planejamento para a implantação da ISO 9001 em uma empresa do setor industrial

The fierce competitiveness of the current market and the sophistication of customer requirements made the commitment to quality a need within organizations. The search for quality has been carried out by the adoption of quality management systems, a formal organization that should be present throughout the organization, from the initial identification of market needs to the satisfaction of customer requirements. The methodology most commonly used for this purpose is based on the requirements of ISO 9001, latest version of 2008. Considering this scenario, was developed a case study in a small company of the industrial sector with the development of a plan for the implementation of ISO 9001. The proposed methodology involved the construction of a theoretical framework on the subject and the development of a case study with a qualitative approach. Initially, was applied a questionnaire to the representative of the organization about the company's operating procedures, activity logs held, current documentation, planning and resource management for the construction of an assessment about the adequacy of the company needs to ISO 9001. Were obtained as results the characterization of production processes and organizational structure of the company and examples of policy and objectives of quality, performance indicators, document control, system for visualization of non-compliances, among others. Finally, the benefits of adopting a quality management system based on ISO 9001 requirements for the company and its environmental issues such as increased process efficiency, less waste and greater profitability, were pointed out, and the conditions for effective certification in the future

Aplicação da Teoria das Filas no caixa rápido de um supermercado: estudo de caso microeconômico

A Pesquisa Operacional (PO) oferece ferramentas, usando modelos matemáticos, que descrevem situações do mundo real das empresas e do governo. Estes modelos permitem otimizar lucros ou minimizar custos através da Programação Linear (PL), considerada a maior descoberta da matemática aplicada do século XX. Sua aplicabilidade é imensa e a programação computacional é simples. Por exemplo, o uso de software como o Excel, garante encontrar a solução para problemas que podem envolver um número grande de variáveis e assim auxiliar os agentes na tomada de decisão. Vários Prêmios Nobel em Economia tiveram a PL envolvido em seu conteúdo, por exemplo, os prêmios dados a Leonid Kantorovich, Leonid Hurwicz, Tjalling Koopmans Kenneth, Kenneth J. Arrow e Robert Dorfman, Paul Samuelson e Robert Solow. A Teoria das Filas, utilizada neste trabalho, é uma ferramenta da PO que envolve distribuição de probabilidades e permite investigar a chegada e atendimento de clientes, a partir de certos números de canais disponíveis. O caso em análise é uma fila do caixa rápido do supermercado Oba Hortifruti, localizado na cidade de Indaiatuba - São Paulo. A fila possui característica M/M/1, no qual o primeiro M denota que a chegada de clientes à fila segue uma distribuição de Poisson, o segundo M denota que o tempo de atendimento dos clientes segue a distribuição Exponencial e o 1 significa que há apenas um canal de atendimento. A aplicação desta ferramenta sugere uma otimização do serviço para que o mesmo se torne estável (objetivo qualitativo), gerando assim uma maior satisfação do cliente com o atendimento, podendo elevar a margem de lucro do estabelecimento em estudo (objetivo quantitativo)

Nível de satisfação dos pacientes edêntulos reabilitados com prótese total na faculdade de odontologia de Adamantina FAI

The population’s life expectancy is growing every year. This fact highlights the importance of the elderly for the dentistry. The oral cavity quality has great influence on quality of life at both the biological and the psychological and social factors by maintaining a self-esteem, self-expression, communication and satisfactory facial aesthetics. Unfortunately, the number of edentulous elderly population is also high, which may create problems to their social life. Therefore, the objective of this study was to demonstrate and evaluate the difficulties of treating edentulous patients, comparing data prior to treatment to post data after treatment by complete dentures made to the patients undergoing oral rehabilitation in the Dental Clinic of the Faculty of Dentistry of Adamantina – FAI. For this study, questionnaires were filled in the form of answers developed alternative focused on the degree of patient satisfaction, the current situation of occlusion, and outcome of treatment. The results showed that 96% of patients were satisfied with the results obtained in the treatment, all of whom believed that the prosthesis helped them feel better aesthetically and improved self-esteem. By this methodology, it was concluded that the degree of satisfaction was high, but the services provided must be constantly reevaluated, once the elderly population presents a wide labor market for dental professionals and demand level services will certainly increase each year.

Satisfação e o emprego no Sistema Público de Saúde na área de saúde bucal

The aim this study was to know work conditions of dental surgeon in Brazilian Health System (SUS), by their perception, analyzing: type of ingress, work regime, workload, realized income, existence of Career Plan, Posts and Ages (PCCS) and satisfaction with public employment. The sample was constituted by dental surgeons (n=83) of 12 cities public system from Health Regional Department XV – São José do Rio Preto City – São Paulo State. Data collection was by interviews using a questionnaire. Results point that 19% of interviewed people didn’t take an open competition to ingress on SUS. Statutory scheme of work was more adopted getting 57% of professionals. Different working days were observed: 57% is relative to 20 hours, 7% to 30 hours and 36 hours to 40 hours. About satisfaction with incomes, 66% of professionals were dissatisfied, observing the absence of PCCS in 11 cities. About satisfaction with public employment, just 5% said to be “dissatisfied”; 11% “few satisfied” and the majority 62% and 22% affirmed to be “satisfied” and “satisfied so much” respectively. Although PCCS not to be reality in studied cities and the majority of professionals to say “to be dissatisfied” with wage, around totality of interviewed people is “dissatisfied” with public employment on SUS.

Melhoria dos serviços de TI utilizando o gerenciamento de serviços

Pós-graduação em Engenharia de Produção - FEG

Comportamentos e atitudes sexuais no cotidiano de um grupo de prostitutas e seus clientes

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Fatores ergonômicos críticos de mochos odontológicos e sua relação com a produtividade e satisfação de cirurgiões dentistas

The purpose of the ergonomics is to generate adequate working conditions, by the correct use of equipment and appropriate anatomic positions. Ergonomics has become essential in the dentist's life while in the dental practice. The misuse of equipment in performing tasks or the wrong choice of equipment can initiate various problems like back pain, bursitis, repetitive strain injury (RSI), limitation of movement, and stress. Using a survey that was implemented with professional dentists linked to Paulista Association of Dental Surgeons (APCD) and graduate students at the Universidade Estadual Paulista (UNESP) in the São José dos Campos (SP) region, this study intends to propose an adequate research instrument to identify ergonomic critical factors of dental stools and their relation to productivity and satisfaction of dentists. The survey was developed with Google Docs Forms tool and was designed by analysis of other studies, existing surveys and other papers in this area. Relevant content were discussed and developed questions about the stool used by dentists in their activities, the occurrence of any problems arising from the exercise of their profession and the views of respondents about the influence of using the dental stool in these cited problems as well as their productivity. Due to obstacles encountered during the project, particularly bureaucratic issues, the survey cannot be implemented as needed, resulting in a test with reduced number of answers. The users' opinion varies according to the stool used, bringing some difficulty to generalizing the answers, but if treated properly, it is possible to obtain relevant conclusions about the main aspects perceived by users in relation to the stool and the needs pointed as most important

Fatores ergonômicos críticos de mochos odontológicos e sua relação com a produtividade e satisfação de cirurgiões dentistas

The purpose of the ergonomics is to generate adequate working conditions, by the correct use of equipment and appropriate anatomic positions. Ergonomics has become essential in the dentist's life while in the dental practice. The misuse of equipment in performing tasks or the wrong choice of equipment can initiate various problems like back pain, bursitis, repetitive strain injury (RSI), limitation of movement, and stress. Using a survey that was implemented with professional dentists linked to Paulista Association of Dental Surgeons (APCD) and graduate students at the Universidade Estadual Paulista (UNESP) in the São José dos Campos (SP) region, this study intends to propose an adequate research instrument to identify ergonomic critical factors of dental stools and their relation to productivity and satisfaction of dentists. The survey was developed with Google Docs Forms tool and was designed by analysis of other studies, existing surveys and other papers in this area. Relevant content were discussed and developed questions about the stool used by dentists in their activities, the occurrence of any problems arising from the exercise of their profession and the views of respondents about the influence of using the dental stool in these cited problems as well as their productivity. Due to obstacles encountered during the project, particularly bureaucratic issues, the survey cannot be implemented as needed, resulting in a test with reduced number of answers. The users' opinion varies according to the stool used, bringing some difficulty to generalizing the answers, but if treated properly, it is possible to obtain relevant conclusions about the main aspects perceived by users in relation to the stool and the needs pointed as most important

Amplificação por condução óssea em malformações congênitas: benefício e satisfação

Hearing loss is one of the most common clinical findings in subjects with malformations of the ear. Treatment consists of surgery and/or adapt a hearing aid amplification by bone (HA VO). Early intervention is critical to auditory stimulation and development of speech and language. OBJECTIVE: To characterize the audiological profile of subjects with congenital malformation of the external ear and/or middle and evaluate the benefit and satisfaction of using HA VO. METHOD: A descriptive study, subjects with bilateral congenital malformations of the external ear and/or middle, conductive or mixed hearing loss, moderate or severe and HA VO users. Evaluation of the benefit test using sentence recognition in noise and measures of functional gain and satisfaction assessment questionnaire using international IQ - HA. RESULTS: 13 subjects were evaluated, 61% were male and 80% with moderate conductive hearing loss or severe. There was better performance in the evaluation proposal, provided with HA when compared to the condition without HA. CONCLUSION: HA VO showed advantages for the population studied and should be considered as an option for intervention. Satisfaction was confirmed by elevated scores obtained in IQ - HA.

Satisfação no trabalho: indicador de qualidade no gerenciamento de recursos humanos em enfermagem

Estudo descritivo que aborda a satisfação no trabalho de enfermeiros gerentes e assistenciais nos Serviços de Hematologia e Hemoterapia de um hospital público da cidade de São Paulo. Objetivou identificar fatores geradores de satisfação no trabalho de enfermeiros gerentes e assistenciais e subsidiar os resultados para a construção de indicadores para avaliação da qualidade do gerenciamento de recursos humanos em Enfermagem. Os componentes do trabalho foram: autonomia, interação, status profissional, requisitos do trabalho, normas organizacionais e remuneração. Participaram do estudo 44 enfermeiros. O instrumento de coleta foi o questionário Índice de Satisfação Profissional (ISP). Concluindo, este estudo permitiu identificar que o grupo assistencial foi o mais satisfeito, com ISP 10,5; o gerencial totalizou 10,0. Quanto à satisfação com a atividade atual, 88,9% dos enfermeiros gerentes disseram estar satisfeitos, assim como 90,9% dos assistenciais. Para os dois grupos, a autonomia foi o componente de maior nível de satisfação profissional.

Acesso aos serviços de atenção à tuberculose: análise da satisfação dos doentes

A tuberculose persiste como desafio para a saúde pública. Inúmeros esforços são empreendidos para o controle da doença, sendo o tratamento e o acesso do doente aos serviços de saúde entraves para a sua cura. Este artigo tem como objetivo analisar a satisfação dos doentes de tuberculose com relação aos serviços que atuam no controle da tuberculose. Trata-se de um estudo epidemiológico, do tipo inquérito prospectivo, com abordagem quantitativa e qualitativa. Os dados foram coletados por meio de um questionário semi-estruturado. Participaram do estudo 77 doentes. Os dados quantitativos apresentaram avaliação positiva e os qualitativos permitiram compreender a vivência dos doentes quanto ao acesso e tratamento. Aspectos como critérios para a realização do Tratamento Diretamente Observado e proximidade do serviço à moradia do doente influenciam na satisfação, o que leva à necessidade de reorganização dos serviços de saúde para que eles propiciem uma atenção adequada aos doentes de TB.