Perspectiva enfermera sobre la complejidad de la coordinación sociosanitaria en la atención de enfermos crónicos

OBJETIVO: Describir la experiencia de los profesionales de enfermería en relación a las dificultades encontradas y los futuros retos de la coordinación asistencial dentro del Servicio Madrileño de Salud (SERMAS) para garantizar una atención integral al enfermo crónico (EC). MÉTODO: Estudio observacional-descriptivo con metodología cualitativa, realizado en el ámbito de la atención primaria del SERMAS, en 2013. Los datos se obtuvieron mediante observación participante, entrevistas en profundidad y grupo de discusión, con profesionales sanitarios seleccionados mediante un muestreo intencional y amplia experiencia en el cuidado y gestión de EC. Para el análisis de los datos se realizó un análisis temático siguiendo las cuatro fases propuestas por Morse y Field (1995). En todo el proceso se tuvieron en cuenta los criterios de calidad descritos por Calderón (2002): adecuación epistemológica y metodológica, relevancia, validez y reflexividad. RESULTADOS: Los resultados se agrupan en 2 temas: (1) Dificultades para una coordinación de calidad y (2) retos en la coordinación sociosanitaria. Observamos que existe un escaso desarrollo del marco político competencial sobre las estrategias que posicionan a la enfermería como el profesional clave de la atención al EC y permiten su visibilización social, de iniciativas de mejora basadas en evidencias científicas, múltiples barreras profesionales, organizativas, estructurales, de diseño tecnológico, relación y gestión que obstaculizan el cambio en la continuidad de cuidados. Existen retos futuros dirigidos a empoderar a los enfermeros reconociendo su liderazgo por parte de la Administración, promover el trabajo colaborativo y adoptar un paradigma de asociación con éxito en los equipos multidisciplinares dirigidos por enfermeros y centrados en los pacientes, mejorar las estrategias de coordinación interniveles asistenciales garantizando eficiencia y calidad, fomentar el empoderamiento de pacientes mediante la autogestión de los cuidados, así como crear sistemas de comunicación e información compatibles.

Burnout nos docentes de enfermagem

Dissertação de mest. em Ciências da Educação na Especialidade de Observação e Análise da Relação Educativa, Faculdade de Ciências Humanas e Sociais, Universidade do Algarve, 2003

Do we really ponder about necessity of intravenous hydration in acute bronchiolitis?

Objective: The goal was to establish the role of intravenous hydration therapy on mild bronchiolitis. Methods: This was a retrospective case control study. Infants between 1 month and 2 years of age admitted to our general pediatrics ward between June 2012 and June 2013 with a diagnosis of uncomplicated acute bronchiolitis were enrolled to the study. Hospital medical files were reviewed to get information about children personal history, symptoms of the disease, disease severity scores and their management. Patients were classified into 4 groups according to the management; nebulized short-acting β2-agonist (salbutamol) +hydration; nebulized short-acting β2-agonist (salbutamol); hydration and neither bronchodilator nor hydration. We examined length of stay in the hospital as an outcome measure. Results: A total of 94 infants were studied. There was no significant difference between groups in terms of length of stay in hospital. Conclusions: IV hydration is not effective on length of stay in hospital in mild acute bronchiolitis patients.

Profiling nursing resources in Australian emergency departments

BACKGROUND: Emergency nurses have a key role in managing the large numbers of patients that attend Australian emergency departments (EDs) annually, and require adequate educational preparation to deliver safe and quality patient care. This paper provides a detailed profile of nursing resources in Australian EDs, including ED locations, annual patient attendances, nurse staffing including level of education, and educational resources. METHODS: Data were collected via online surveys of emergency Nurse Unit Managers and Nurse Educators and the MyHospitals website. Data were analysed by hospital peer group and state or territory. Comparisons were made using the Kruskal-Wallis Test and Spearman Rank Order Correlation. RESULTS: In 2011-2012, there were a median of 36,274 patient attendances to each of the 118 EDs sampled (IQR 28,279-46,288). Most of the nurses working in EDs were Registered Nurses (95.2%). Organisations provided educational resources including Clinical Nurse Educators (80.6%), learning packages (86%) and facilitation of postgraduate study (98%), but resources, both human and educational varied substantially between states and territories. One-third of emergency nurses held a relevant postgraduate qualification (30%). CONCLUSION: There are important variations in the emergency nursing resources available between Australian states and territories. The high percentage of RNs in Australian EDs is a positive finding, however strategies to increase the percentage of nurses with relevant postgraduate qualifications are required.

End of life clinician-family communication in ICU: a retrospective observational study - implications for nursing

Objective: The objective of this study was to identify practice issues that influence end of life communication and care of patients and families in the intensive care unit (ICU).

Design: This study used a retrospective observational approach utilising a medical record review. Setting: An Australian metropolitan mixed medical/surgical ICU. Subjects: There are two parts to this study. The first part related to all of the patients who died in the ICU in one calendar year, a total of 97. The second part of this study related to a random selection of 25% of these patients, a total of 24.

Results: This study showed that death in the ICU was often anticipated, and that whilst communication between family and medical personnel was evident in the medical record, the involvement or occurrence of communication between the nurse and the family was not recorded, and that nurses were included in only 25% of formal family meetings.

Conclusion: Whilst this study confirmed that death is often predicted for critically ill patients, and opportunities for communication with the family or next of kin assists to achieve consensus on end of life decisions, the involvement of nurses, as primary care-givers is not well represented in the medical record, thus undermining the importance of the nurses role in direct patient care that extends to the family in the ICU.

Health literacy: applying current concepts to improve health services and reduce health inequalities

The concept of 'health literacy' refers to the personal and relational factors that affect a person's ability to acquire, understand and use information about health and health services. For many years, efforts in the development of the concept of health literacy exceeded the development of measurement tools and interventions. Furthermore, the discourse about and development of health literacy in public health and in clinical settings were often substantially different. This paper provides an update about recently developed approaches to measurement that assess health literacy strengths and limitations of individuals and of groups across multiple aspects of health literacy. This advancement in measurement now allows diagnostic and problem-solving approaches to developing responses to identified strengths and limitations. In this paper, we consider how such an approach can be applied across the diverse range of settings in which health literacy has been applied. In particular, we consider some approaches to applying health literacy in the daily practice of health-service providers in many settings, and how new insights and tools--including approaches based on an understanding of diversity of health literacy needs in a target community--can contribute to improvements in practice. Finally, we present a model that attempts to integrate the concept of health literacy with concepts that are often considered to overlap with it. With careful consideration of the distinctions between prevailing concepts, health literacy can be used to complement many fields from individual patient care to community-level development, and from improving compliance to empowering individuals and communities.

'Moral distress'-time to abandon a flawed nursing construct?

Moral distress has been characterised in the nursing literature as a major problem affecting nurses in all healthcare systems. It has been portrayed as threatening the integrity of nurses and ultimately the quality of patient care. However, nursing discourse on moral distress is not without controversy. The notion itself is conceptually flawed and suffers from both theoretical and practical difficulties. Nursing research investigating moral distress is also problematic on account of being methodologically weak and disparate. Moreover, the ultimate purpose and significance of the research is unclear. In light of these considerations, it is contended that the notion of moral distress ought to be abandoned and that concerted attention be given to advancing inquiries that are more conducive to improving the quality and safety of moral decision-making, moral conduct and moral outcomes in nursing and healthcare domains.

Family presence during management of acute deterioration: clinician attitudes, beliefs and perceptions of current practices

BACKGROUND: The nature of acute clinical deterioration has changed over the last three decades with a decrease in in-hospital cardiac arrests and an increase in acute clinical deterioration. Despite this change, research related to family presence continues to focus on care during resuscitation rather than during acute deterioration. AIM: To explore healthcare clinician attitudes, beliefs and perceptions of current practices surrounding family presence during episodes of acute deterioration in adult Emergency Department patients. METHODS: Clinicians (n=156) from a single study site in Melbourne, Australia completed a 17-item survey. RESULTS: Participants disagreed that family members would interrupt (59.0%) or interfere (61.5%) with patient care if present during episodes of patient deterioration. Most (77.6%) participants stated that they included family during episodes of patient deterioration. Females, nurses and Australians/New Zealanders had a more positive attitude towards including family during episodes of patient deterioration when compared to males, doctors and clinicians of other ethnicities. Nurses with post-graduate qualifications and those with more years of experience had a more positive attitude towards including family during episodes of patient deterioration than nurses without post-graduation qualification and with less years of experience. CONCLUSIONS: Clinicians had predominantly positive attitudes towards including family during episodes of patient deterioration and perceived it to be a common day-to-day practice. Gender, profession, country of birth, education level and years of experience all impacted on clinician attitudes, beliefs and perceptions of family presence during acute deterioration.

The acceptance of nursing information systems: an analysis using UTAUT

Nurses are the largest group of health-care professionals in hospitals providing 24-h care to patients. Hence, nurses are pivotal in coordinating and communicating patient care information in the complex network of health-care professionals, services, and other care processes. Further, surveillance and timely interventions by nurses impact quality of care, reduce errors, and decrease health-care costs. Information communication technologies (ICTs) provide the capabilities to support many aspects of nursing care. However, within the context of acute nursing care, there is a lack of integrated technology solutions to support the complex interactions associated with nursing activities and thereby the delivery of high-quality and safe care. Generally, to date, the literature reports low levels of acceptance of ICT solutions by nurses. To address this, the following discussion serves to examine nurses’ acceptance of an integrated point-of-care solution for acute nursing contexts. The ICT was specifically designed to be sensitive to nurses’ needs with the expectation that this will lead to high levels of user acceptance. An evaluation of the acceptability of the proposed solution is presented using unified theory of acceptance and use of technology (UTAUT). Through the UTAUT lens, initial reactions of the participating nurses were examined. The findings provided us with feedback to redesign the solution to better fit with the dynamics and complexity of nursing care. The study has implications for theory, including using UTAUT in health-care contexts, and for practice, including recommendations for the design and development of ICT solutions suitable for nursing contexts.

An evaluation of an action research nursing documentation project

AIMS AND OBJECTIVES: The aim of this study is to describe healthcare professionals' experiences and perceptions of an intervention implemented in an action research project conducted to improve nursing documentation practices in four municipalities in Norway.

BACKGROUND: Documentation of individualized patient care is a continuing concern in healthcare services and could impacts the quality and safety of healthcare. Use of electronic systems has made some aspects of documentation more comprehensive, but creation of an individualized care plan remains a pressing issue.

DESIGN: A qualitative descriptive design was used.

METHODS: An action research project was conducted between 2010 and 2012 to improve the content and quality of nursing documentation in community healthcare services in four municipalities. One year after the project was completed four focus group interviews were conducted with healthcare professionals, one for each involved municipality. Two unit managers were interviewed individually. Qualitative content analysis was used.

RESULTS: Three themes emerged: healthcare professionals perceived competing interest; they experienced that they had to manage complexity and changes; and they highlighted a clear and visible leader as important for success.

CONCLUSIONS: Quality improvement activities are essential. Healthcare professionals experience a complicated situation when electronic health record systems do not support workflow. Further research is recommended to focus on the functionality and user interface of EHR systems, and on the role of leadership when implementing changes in clinical practice. This article is protected by copyright. All rights reserved.

An analysis of clinical handover miscommunication using a language and social psychology approach

Clinical handover is a key communication event in patient care and a major contributing factor in adverse events in hospitals. Current research on handover emphasizes communication skills training. We investigate the intergroup context and systemic factors of the hospital environment that also affect handover. We explore the responses of 707 health professionals about handover practice. We invoke Coupland and colleagues’ integrative model of “miscommunication” to interpret these. Results support the model. Responses reflect a lack of communication competency, intergroup group relations, and the hidden ideology of the health care system. Health professionals in hospitals are often unaware of the socio-structural element in health care and so cannot bring about cultural change. We suggest that clinicians work with communication and interdisciplinary scholars to bring about system improvement.

Improving access for community health and sub-acute outpatient services: protocol for a stepped wedge cluster randomised controlled trial

BACKGROUND: Waiting lists for treatment are common in outpatient and community services, Existing methods for managing access and triage to these services can lead to inequities in service delivery, inefficiencies and divert resources from frontline care. Evidence from two controlled studies indicates that an alternative to the traditional "waitlist and triage" model known as STAT (Specific Timely Appointments for Triage) may be successful in reducing waiting times without adversely affecting other aspects of patient care. This trial aims to test whether the model is cost effective in reducing waiting time across multiple services, and to measure the impact on service provision, health-related quality of life and patient satisfaction.

METHODS/DESIGN: A stepped wedge cluster randomised controlled trial has been designed to evaluate the impact of the STAT model in 8 community health and outpatient services. The primary outcome will be waiting time from referral to first appointment. Secondary outcomes will be nature and quantity of service received (collected from all patients attending the service during the study period and health-related quality of life (AQOL-8D), patient satisfaction, health care utilisation and cost data (collected from a subgroup of patients at initial assessment and after 12 weeks). Data will be analysed with a multiple multi-level random-effects regression model that allows for cluster effects. An economic evaluation will be undertaken alongside the clinical trial.

DISCUSSION: This paper outlines the study protocol for a fully powered prospective stepped wedge cluster randomised controlled trial (SWCRCT) to establish whether the STAT model of access and triage can reduce waiting times applied across multiple settings, without increasing health service costs or adversely impacting on other aspects of patient care. If successful, it will provide evidence for the effectiveness of a practical model of access that can substantially reduce waiting time for outpatient and community services with subsequent benefits for both efficiency of health systems and patient care.

La collaboration intra professionnelle lors de l'intégration des candidates à l'exercice de la profession infirmière : expériences d'infirmières

Lors de l'intégration d'infirmières nouvellement diplômées, nommées candidates à l'exercice de la profession infirmière (CEPI), ces dernières s’appuient fréquemment sur l’expérience de leurs collègues infirmières afin de les guider dans les soins à offrir (Ballem et McIntosh, 2014 ; Fink, Krugman, Casey, et Goode, 2008). Ce type de collaboration permet de faire un transfert de connaissances (D’Amour, 2002 ; Lavoie-Tremblay, Wright, Desforges, et Drevniok, 2008) et d’augmenter la qualité des soins offerts (Pfaff, Baxter, et Ploeg, 2013). Cependant, cette collaboration peut être plus difficile à initier sur certaines unités de soins (Thrysoe, Hounsgaard, Dohn, et Wagner, 2012). La littérature disponible portant principalement sur l’expérience qu’en ont les infirmières débutantes, l'expérience des infirmières quant à ce phénomène est encore méconnue. Cette étude qualitative exploratoire inspirée de l'approche de théorisation ancrée avait pour but d'explorer l’expérience d’infirmières de l’équipe de soins quant à la collaboration intra professionnelle durant l’intégration de CEPI en centre hospitalier. Des entrevues réalisées auprès de huit infirmières ont été analysées selon la démarche de théorisation ancrée. Les résultats de cette recherche ont mené à la schématisation de l'expérience d'infirmières quant à la collaboration durant l'intégration des CEPI. Cette schématisation souligne l'importance de la collaboration durant les différentes périodes d’intégration des CEPI ainsi que la complémentarité des rôles infirmiers dans l'équipe de soins, incluant l'assistante infirmière-chef, la préceptrice et l'infirmière soignante. Le résultat de cette collaboration est l’autonomie dans la tâche et le fait d’entrer dans l’équipe. En regard de cette schématisation, des recommandations ont été formulées pour la recherche, la formation, la gestion et la pratique.

L’étendue effective de pratique des infirmières oeuvrant en santé mentale et le niveau de formation

L’importance du rôle de l’infirmière dans le système de santé autant au niveau de l’accessibilité que la qualité et la sécurité des soins et services donnés à la population est reconnue. Pour être en mesure d’exercer pleinement ce rôle, les infirmières doivent être en mesure d’exercer à leur pleine étendue de pratique. Les infirmières œuvrant dans le domaine de la santé mentale n’y font pas exception. Or, les recherches démontrent que les infirmières ne parviennent pas à mettre en oeuvre l’ensemble des activités pour lesquelles elles détiennent la formation et l’expérience. Cette recherche vise à mesurer l’étendue de pratique effective des infirmières oeuvrant en santé mentale ainsi qu’à identifier l’influence du niveau de formation sur cette étendue de pratique. Cette étude prend appui sur le SCOP model de Déry et al. (2015) qui mentionne que certaines caractéristiques de l’environnement et individuelles, telles que le niveau de formation, peuvent influencer l’étendue effective de la pratique des infirmières. Le déploiement de cette étendue de pratique a le potentiel d’influencer à son tour la satisfaction professionnelle des infirmières (Déry et al., 2013), la qualité des soins aux patients ainsi que d’autres variables organisationnelles telles que l’accessibilité, les durées moyennes de séjours et les coûts. Un devis corrélationnel descriptif a été retenu pour cette étude. Un questionnaire de type Likert a été complété par les infirmières (n=80) d’un Institut universitaire en santé mentale du Québec. Des analyses de la variance ont été utilisées pour comparer les moyennes d’étendue de pratique selon les ni-veaux de formation. Les résultats démontrent un déploiement sous-optimal de l’étendue de la pratique des infirmières (4,24/6; E.T.= 0,63). Cette étendue de pratique est tout de même supérieure à l’étendue de pratique des infirmières d’autres milieux qui a été mesurée à l’aide du questionnaire de l’étendue de la pratique infirmière (QÉPI). Les analyses effectuées concernant l’influence du niveau de formation sur l’étendue de pratique n’ont révélées aucune différence significative entre les niveaux de formation F (3, 77) = 0,707, p = 0,551. Le niveau de formation des infirmières, la présence d’un biais de représentation, le manque de puissance statistique et certaines caractéristiques de l’emploi peuvent expliquer ces résultats. Les résultats de cette étude semblent constituer une recherche empirique initiale puisqu'il s’agit à ce jour de l’unique recherche à avoir mesuré l’étendue de pratique des infirmières œuvrant en santé mentale à l’aide du QÉPI et à avoir tenté de connaître l’influence que pouvait avoir le niveau de formation sur l’étendue de leur pratique.

La collaboration intra professionnelle lors de l'intégration des candidates à l'exercice de la profession infirmière : expériences d'infirmières

Lors de l'intégration d'infirmières nouvellement diplômées, nommées candidates à l'exercice de la profession infirmière (CEPI), ces dernières s’appuient fréquemment sur l’expérience de leurs collègues infirmières afin de les guider dans les soins à offrir (Ballem et McIntosh, 2014 ; Fink, Krugman, Casey, et Goode, 2008). Ce type de collaboration permet de faire un transfert de connaissances (D’Amour, 2002 ; Lavoie-Tremblay, Wright, Desforges, et Drevniok, 2008) et d’augmenter la qualité des soins offerts (Pfaff, Baxter, et Ploeg, 2013). Cependant, cette collaboration peut être plus difficile à initier sur certaines unités de soins (Thrysoe, Hounsgaard, Dohn, et Wagner, 2012). La littérature disponible portant principalement sur l’expérience qu’en ont les infirmières débutantes, l'expérience des infirmières quant à ce phénomène est encore méconnue. Cette étude qualitative exploratoire inspirée de l'approche de théorisation ancrée avait pour but d'explorer l’expérience d’infirmières de l’équipe de soins quant à la collaboration intra professionnelle durant l’intégration de CEPI en centre hospitalier. Des entrevues réalisées auprès de huit infirmières ont été analysées selon la démarche de théorisation ancrée. Les résultats de cette recherche ont mené à la schématisation de l'expérience d'infirmières quant à la collaboration durant l'intégration des CEPI. Cette schématisation souligne l'importance de la collaboration durant les différentes périodes d’intégration des CEPI ainsi que la complémentarité des rôles infirmiers dans l'équipe de soins, incluant l'assistante infirmière-chef, la préceptrice et l'infirmière soignante. Le résultat de cette collaboration est l’autonomie dans la tâche et le fait d’entrer dans l’équipe. En regard de cette schématisation, des recommandations ont été formulées pour la recherche, la formation, la gestion et la pratique.