Fatores inibidores do uso de técnicas ambientais nos postos de combustíveis: um estudo de caso em Natal/RN

The objective of this work was to investigate the factors that inhibit the use of Environmental Techniques in the Gas Station of the city of Natal/RN. For this, a survey with the aid of a questionnaire was used like research instrument. It s used a sample for convenience, not probabilistic. For collection of the data, it was used directly application of the questionnaire to the Managers or Assistant managers of the gas station, in accordance with its availability or presence. The data was collected in all the regions of Natal (North, South, East and West). The population in accordance with the data of the ANP of September 2005 is of 111 ranks and the collected sample was of 86. To carry through the analysis of the data of this research had been used softwares Excel and Statistic version 5.0, for Windows. The analysis of data is divided in two parts; descriptive analysis and analysis of groupings (clusters). The results showed that bigger part of the interviewed ones has between 30 and 39 years of age; they have second grade completed; they had declared to have little between and reasonable knowledge how much to the use of Clean Technology (CT) in gas station; and a small part of the interviewed ones had informed to have much knowledge how much the resolutions of the CONAMA established for the Gas Station. Of the searched ranks, the majority is national(76.7%); the most accurate practice environmental used in the gas station are: it collects selective of oil used or contaminated and ecological tanks - coated with strengthened fibre glass; great part of the interviewed ones (33.8%) informed that never the TL makes planning of referring future action; about of the half of the interviewed ones (84.9%) they had more declared that its employees have of none to a reasonable level of training for deal with problems that compromise the environment; the majority of the ranks (72.1%) functions has for more then six years. It is observed that almost all the interviewed ones (96.5%) evaluate as being important or very important the implantation of CT in Gas Station and the great majority (82.1%) evaluates the difficulty in if implanting these technologies in Gas Station as being easy or very easy. In the analysis of cluster, it was verified existence of two groupings (as much in the variable of the barriers and benefits), being that inside of each clusters exists homogeneity and between clusters exists heterogeneity. In reality, everything is important or very important in the opinion of the interviewed ones. There only exists a small significant difference that separates them in clusters

Fatores da satisfação e fidelidade de clientes: um estudo no setor de telefonia móvel celular

This thesis deals with the factors affecting customer satisfaction and loyalty in the mobile phone telecom sector. It is adapted a model proposed by Johnson et al. (2001) of quality and loyalty antecedent factors. It is conducted a survey with a sample of 385 customers of mobile phone telecom sector in Teresina city, a capital of a Northeastern State of Brazil, and descriptives and multiple regression statistical analysis. The main findings related to satisfaction are that quality and service price are the significant factors affecting it. Regarding loyalty, satisfaction, image, affective commitment, and calculate commitment are the significant factors to explain it. The overall model used fairly explain the satisfaction and loyalty outcomes

Fatores que afetam a satisfação e a fidelidade do cliente: um estudo com compradores de automóveis

This thesis presents a contribution to the study customer satisfaction models, analyzing the relationship between antecedent variables satisfaction and customer loyalty, through a survey with car s buyers in Natal. The theorical survey is focused in concepts of customer satisfaction and loyalty, and in the customer satisfaction index models. For the field survey, was applied a questionnaire, based on the Norwegian Customer Satisfaction Barometer (NCSB), considered by Johnson et al. (2001), with 106 customer of concessionary Fiat, the Pontanegra Automóveis. The main results obtained by the multiple regression analysis reveal that, considering the Fiat, the satisfaction is influencing by reliance degree in the firm seriousness and by complaining handling, the loyalty is influenced by possibility of again pay the same value if was again buy a car, the satisfaction degree with a car, affective commitment relationship firm customer of the own car and the complaining handling. Considering the concessionaire, the satisfaction is influenced by reliance degree in the firm seriousness, ability degree of the concessionaire in delivery service and by complaining handling, already the loyalty is influencing by possibility of again pay the same value if was again buy a car, affective commitment relations to be concessionaire s customer, by calculate commitment in relation the economic loss of bought this car of this firm and complaining handling

Gestão ambiental na agricultura: um estudo sobre fatores associados à conscientização ambiental em estudantes de uma escola agrotécnica

This study deals with environmental issues on agriculture. In this context, the aim of this study is investigate factors able to influence the environmental conscientization of students of a agricultural technicals school about the aspects and environmental impacts related to the agricultural productive process. Besides, the used methodology on this work was to the application of a questionnaire based in Likert-kind scale with closed questions, they are constituted of variables which consisted of groups denominated perception, attitude, communitarian sense, commitment, sel-consciousness, knowledge and student profile. Like data analysis way was used descriptive analysis and chi-square to check the association significance between the perception variable with the variable ones of cited groups. The results obtained show that the environmental knowledge variable was one of the that showed high significance when it associated to the variables of perception group. The students with environmental knowledge showed high consideration that the production activities on agriculture cause large adverse impacts on environment. After the identification of some factors of environmental conscientization are shown recommendations which school must prepare techniques in aware high school of agricultural sciences with the environmental problems which be able to apply sustainable technologies on agriculture instead of traditional ones through the benefit of environment

Fatores determinantes das estratégias de gestão ambiental na indústria millennium inorganic chemicals: cristal global

The general aim of this research was to analyze the factors that determine the environmental management strategies in the industry Millennium Inorganic Chemicals: Crystal Global, but also analyze which environmental management strategies are used by industry. For the achievement of the proposed objective, we conducted a case study organization based in twenty-eight environmental management strategies raised in the literature. Following this survey, it was possible to ascertain which of these strategies are used in the industry studied, as well as which factors are decisive for the implementation of these. The research is characterized as qualitative and applied, as the goals is exploratory and descriptive, with regard to the data, these were obtained through interviews with the directors of the organization and also documents made available by the industry. As a main result, it was realized that the industry practices twenty-eight twenty of environmental management strategies proposed in this study, the scale Waste Management that encompasses more strategies. Regarding the determinants realized that the endogenous factors that are most pressing for the organization creating environmental strategies, and these determinants, since the exogenous, with the exception of environmental legislation, not put pressure on the organization

Estimação de fatores de correção do perímetro escrotal para idade e peso corporal em touros jovens da raça Nelore

Neste trabalho foram estudados os efeitos de idade e peso sobre o perímetro escrotal (PE) de touros jovens da raça Nelore e estimados os fatores de correção (FC) do PE para esses efeitos. As informações utilizadas pertencem aos Registros de Produção da Associação Paraguaia dos Criadores de Nelore, obtidos entre 1986 e 1997, de 110 criatórios, totalizando 7458 observações. Os coeficientes de regressão que permitiram o cálculo dos FCs para o PE foram estimados pelo método dos quadrados mínimos, empregando-se um modelo que considerou o grupo contemporâneo (animais nascidos no mesmo ano, estação, rebanho, avaliados na mesma data e do mesmo grupo de manejo alimentar na desmama e no sobreano), o efeito linear da idade em dias e os efeitos linear e quadrático do peso aos 570 dias de idade (P570). O efeito da idade sobre o PE foi igual a 0,0383(±0,0024) cm/dia e do P570 sobre o PE corrigido para essa idade, 0,0708(±0,0049) cm/kg, efeito linear, e -0,0000413(±0,0000074) cm/kg², efeito quadrático. A idade e o peso do animal foram importantes fontes de variação a serem removidas do PE, como indicativo da precocidade sexual de touros de sobreano.

Fatores que influenciam a fidelidade dos clientes em postos de combustíveis da cidade de Natal/RN

The customer loyalty became strategy factor for the sustainability of business enterprises. And will be them competitive is important to describe the factors than the consumers consider for to choose the business than will buy the product or service. The dissertation objective is to know the factors that influence the consumer s satisfaction and loyalty in gas stations of Natal/RN, using the index national of customer satisfaction. The literature review was directed for strategy concepts, service quality, satisfaction and fidelity consumer and index national of customer satisfaction. The method used was descriptive-explicative, with application of a survey, from march 15 until april 15 of 2013, with 391 consumers of gas station. In relational analysis, we considered eight constructs: quality, price, complaints, satisfaction, image, loyalty, affection and commitment calculated. For customer satisfaction, the factors that influence have resulted in fuel quality, technical skills of vendors and duration of service. For customer loyalty, the factors that influence resulted in: image, feeling for distributor flag post, location and overall satisfaction with the gas station

Gestão ambiental e competitividade: um estudo sobre os fatores que afetam a decisão de compra de produtos orgânicos na cidade de Teresina-PI

The organic products represent one of the main trends of alimentary consumption in the new century. In Brazil, the answer is already well representative which it becomes the country, as a great consuming and exporting market of products of LVF type. The objective of this research was to investigate the factors capable to influence the food consumer in its purchase decision of organic products in the supermarkets of Teresina, capital of Piauí State. The methodology was exploratory and descriptive, using survey, with closed and opened questions in 542 interviewed. The questionnaire was based on projected scales to evaluate the factors that can influence the purchase decision of organic products, whose variable had been grouped in the following groups: behavior, knowledge, interest, competitiveness, importance, barrier and profile. The used statistical techniques were descriptive analysis and multiple regression analysis. The results demonstrate interest of the population in paying more for the organic product, due to better quality of life, however it lacks to one better spreading and greater sensitization to attract these consumers. Some recommendations and proposals are presented after the results, as suggestions for future research

Fatores condicionantes da utilização da Internet na compra de serviços de viagens e turismo: estudo com turistas brasileiros em visita à Natal-RN

In today s global society, companies have become even more competitive with the abundance of information that prospective clients have available to them. This way the tourist services has appropriate the distribution using electronics ways as information for doing acquirement services. This work, shows the adopted provision of on-line tourist services does have suited apportionment for factors and buy decisions. The method used is a survey applied to the tourists, at international airport Augusto Severo, no matter why the visit reason to Natal city, at all, they were 210 people, being the chief variables evaluated the tourist perception of facility, utility, benefits, amenity and pleasure from the Internet s use, under the terms at the tourists experiences from the WEB about to acquisitions and researches. The results acquaint that the younger tourists or less experts tourists, in visit to Natal, demonstrated greater bias to the Internet s use than the other people. By the way women have a larger representation as a consumer from the WEB and finally, people along greater study tends to adopt. The work s contribution provides greater knowledge for the tourism executives about how might use the Internet, as well as bring forward a scene propitious for the on-line diffuseness service

Gestão de satisfação e fidelidade do cliente: um estudo dos fatores que afetam a satisfação e fidelidade dos compradores de automóveis

This Master s thesis presents a discussion on customer satisfaction models investigating the relations of antecedent variables service quality, price index, complaint handling, image, affective and calculative commitment, with satisfaction and loyalty. The scope of the research is the influence of service dimensions in the car buyer s satisfaction and loyalty. A sample of 91 customers was surveyed among new cars buyers of one brand in Natal city, Brazil, and the data was analyzed using multiple regression analysis. The literature review covers subjects such as customer satisfaction, management system, customer satisfaction measurement index models. The main findings suggest that satisfaction with the car brand is mainly influenced by customization of the service, time for accomplishing servicing, and the way the dealer handle complains. Regarding the dealer itself the main variable related to satisfaction is also time for accomplishing servicing. Considering customer loyalty, the customer satisfaction with the dealer explain strongly the loyalty with the brand/manufacturer. Also, the satisfaction, affective commitment and complains handling were found related to loyalty, as the stronger variables explaining the loyalty variance. One main conclusion is that service provided by dealers is one key factor influencing the customer satisfaction and loyalty in auto industry

Avaliação de fatores de ambiente e estimativas de parâmetros genéticos para a característica dias para o parto na raça Nelore

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Falha na primeira mamada em bezerros Guzerá: fatores predisponentes e parâmetros genéticos

Em decorrência da elevada ocorrência (18%) de bezerros Guzerá que não mamaram por conta própria em suas mães (falha na primeira mamada), foram avaliados os fatores associados a estas falhas, sua influência na mortalidade e parâmetros genéticos para falha na primeira mamada (FPM). Dos 1.527 bezerros Guzerá nascidos de 1992 a 2004, 279 apresentaram FPM. Os efeitos fixos foram estudados utilizando o procedimento GENMOD-SAS com função de ligação probit. Parâmetros genéticos para FPM foram estimados por máxima verossimilhança restrita aproximada, ajustando modelo animal que incluiu efeitos genéticos diretos e maternos e de ambiente permanente da vaca. Verificou-se que os principais fatores predisponentes à FPM foram vacas com problema de úbere e tetos e bezerros pesando menos de 25 kg ao nascimento. FPM influenciou a mortalidade, com maior chance de óbitos para bezerros que falharam em comparação aos que mamaram naturalmente. A estimativa de herdabilidade do efeito materno foi baixa (0,08) e a referente ao efeito direto, nula. A estimativa de repetibilidade também foi baixa (0,17). Devido ao impacto de FPM na mortalidade de bezerros, sugere-se que a avaliação da conformação do aparelho mamário seja utilizada como um indicador para minimizar o problema. Entretanto, a baixa magnitude da estimativa de herdabilidade indica que progresso genético mediante seleção contra FPM poderia ser obtido somente a longo prazo.

Fatores ambientais na distribuição de populações de Brachiaria subquadripara presentes no Reservatório de Barra Bonita-SP

Este estudo teve como objetivos monitorar a distribuição de populações de Brachiaria subquadripara e caracterizar seu ambiente de ocorrência em duas épocas (seca e águas). As coletas foram realizadas em julho de 2004 e janeiro de 2005 em pontos previamente selecionados e georreferenciados, os quais se constituíram de 13 pontos no reservatório Barra Bonita (sete pontos no braço do rio Piracicaba e seis no braço do rio Tietê). Foram realizadas coletas de solo nas margens dos rios, sedimento, água e plantas. A distribuição em relação à área de infestação das populações de B. subquadripara observada na estação chuvosa foi influenciada pela variação sazonal, a qual ocorreu de forma heterogênea em relação à densidade populacional. O rio Tietê foi considerado um ambiente mais eutrófico do que o rio Piracicaba tanto em relação ao solo quanto em relação à coluna d'água. As amostras de água coletadas no rio Tietê apresentaram valores médios de pH na estação seca de 7,02 a 7,82, e na estação das águas registrou-se maior amplitude de variação (6,80 a 8,0). A maioria dos pontos amostrados apresentou altos teores de matéria orgânica no sedimento, sendo observados teores menores que 1,3% em dois pontos de coleta na época da seca e em cinco pontos na época das águas.

Efeito do nitrogênio e do lodo de esgoto nos fatores produtivos do feijoeiro

A disposição final do lodo de esgoto vem se caracterizando como um dos problemas ambientais urbanos mais relevantes da atualidade e que cresce diariamente tanto nos países desenvolvidos quanto nos em desenvolvimento, como reflexo da ampliação das redes de coleta e incremento dos níveis de tratamento. O objetivo deste trabalho foi verificar o efeito da aplicação de lodo de esgoto e de adubação química de N nos fatores produtivos do feijoeiro. O lodo de esgoto compostado foi aplicado em dezembro de 2007, em feijão-comum cultivado em sistema de semeadura direta. Foi adotado o delineamento experimental em blocos casualizados, constituídos por seis tratamentos e quatro repetições, assim definidos: T0 - sem adubação nitrogenada; T1 - adubação química nitrogenada de acordo com o recomendado para a cultura; T2 - 50% adubação nitrogenada proveniente do lodo de esgoto e 50% em forma mineral; T3 - 100% adubação nitrogenada proveniente do lodo de esgoto; T4 - 150% adubação nitrogenada proveniente do lodo de esgoto e T5 - 200% adubação nitrogenada proveniente do lodo de esgoto. O aumento da dose de lodo de esgoto promoveu o incremento no número de vagens, rendimento de matéria seca, rendimento de grãos e na massa de 1.000 grãos.

Avaliação do desenvolvimento sustentável na bacia hidrográfica do Rio Seridó em face das políticas públicas e da gestão dos recursos hídricos

The reality of water resources management in semiarid regions, such as the Seridó region, has been shaped by a complex chain involving social-cultural, political, economic and environmental aspects, covering different spheres of activity - from local to federal. Because water is a scarce element, the most rational way pointed out by our recent history has been to move towards an increasing emphasis on the need for a truly rational, integrated, sustainable and participatory water resources management, supported by legislation and by a network of institutions that could materialize it. In this sense, despite all the advances in the formulation of public policies in water resources, which ones have indeed lead to significant changes that have occurred or are underway in semiarid regions such as Seridó? What factors may be preventing the realization of the desires rationality embedded in the framers of water policies intents? How to properly manage water resources if the current actors who promote their management and the political, human, cultural and institutional processes that intervene in this management, show strong traces of unsustainability? The research methodology adopted in this paper led to a breakdown of the traditional approach to water resource management, to integrate it into other areas of knowledge, especially to political science and public administration, catalyzed by the concept of "sustainable development". From a broad, interdisciplinary literature review, an exhaustive characterization of the river basin Seridó, a set of interviews with key people in the public administration acting in the region, a series of diagnoses and a set of propositions were made in order to correct the direction of current public policies for the region. From the point of view of public policies, it is in the deployment phase, not in its formulation, which lies a major problem of the lack of significant progress in water management. The lack of coordination between government programs are well characterized, as well as the lack of efficiency and effectiveness of their actions. The causes of this secular model are also discussed, including political factors and social relations of production, which led to a stalemate difficult, but of possible solution. It can be perceived there is a scenario of progressive deterioration of natural resources of the fragile ecosystem and a network of environmental and social consequences difficult to reverse, the result of a persistent and inertial sociopolitical culture, whose main factors reinforce itself. The work leads towards a characterization of the water resources management also from the perspective of environmental, institutional, political and human sustainability , the latter being identified, particularly as investment in the development of people as autonomous beings - not based in ideological directives of any kind - in the emancipation of the traditional figure of the poor man of the hinterland" to the "catalyst for change" responsible for their own decisions or omissions, based upon an education for free-thinking that brings each one as co-responsible epicenter of (self-) sustainable changes in their midst