Relatório de estágio no Praia D’El Rey Marriott Golf & Beach Resort: Melhoria das operações através dos recursos existentes

Durante o período de estágio curricular, no âmbito do Mestrado em Gestão e Direção Hoteleira, que decorreu de 1 de Novembro de 2013 a 31 de Julho de 2014, nos departamentos de Direção de F&B, At Your Service e Relações Públicas e Eventos do Praia D’El Rey Marriott Golf & Beach Resort, verificou-se que, em algumas e diferentes situações, não existia uma gestão eficaz entre os recursos existentes e a própria operação. O objetivo do presente trabalho pretende mostrar como, muitas vezes, através dos próprios recursos se consegue melhorar a operação e, consequentemente, os resultados. Efetuou-se uma análise de observação à operação e, ao mesmo tempo, interagiu-se diretamente com os recursos humanos, no intuito de se detetarem falhas que se consigam evitar através dos próprios recursos, ou seja, sem custos para a empresa. Na Direção de F&B pôs-se em prática um dos standards exigidos pela cadeia Marriott, o Art of Host. Este standard será abordado ao longo do presente trabalho, contudo, a sua principal vantagem é, sem dúvida, a melhoria da comunicação entre equipas e a partilha de ideias e conhecimentos. Ainda na área do F&B, mas já a nível de compras e fornecedores, também se realizaram estudos e análises que se revelaram importantes para uma melhor gestão da operação. No departamento de At Your Service, verificou-se uma falha no conhecimento da carta de room-service, por parte dos PBX Operators. Assim, realizou-se um taste panel para todos os colaboradores deste departamento e os resultados foram bastante positivos. Já na área das Relações Públicas e Eventos, projetou-se e criou-se um espaço que funciona como um Resort Information Office, ou seja, um ponto de informação do resort onde, ao mesmo tempo, se promovem eventos. Um projeto dinâmico e eficaz. As ações implementadas, no geral, demonstraram que, de facto, conseguem-se melhorias na operação, muitas vezes, através dos recursos existentes. Recomenda-se a adoção futura e contínua deste tipo de iniciativas e ações para que se obtenham resultados cada vez melhores.

Utilizing Traditional Cognitive Measures of Academic Preparation to Predict First-Year Science, Technology, Engineering, and Mathematics (STEM) Majors' Success in Math and Science Courses

For the past several years, U.S. colleges and universities have faced increased pressure to improve retention and graduation rates. At the same time, educational institutions have placed a greater emphasis on the importance of enrolling more students in STEM (science, technology, engineering and mathematics) programs and producing more STEM graduates. The resulting problem faced by educators involves finding new ways to support the success of STEM majors, regardless of their pre-college academic preparation. The purpose of my research study involved utilizing first-year STEM majors’ math SAT scores, unweighted high school GPA, math placement test scores, and the highest level of math taken in high school to develop models for predicting those who were likely to pass their first math and science courses. In doing so, the study aimed to provide a strategy to address the challenge of improving the passing rates of those first-year students attempting STEM-related courses. The study sample included 1018 first-year STEM majors who had entered the same large, public, urban, Hispanic-serving, research university in the Southeastern U.S. between 2010 and 2012. The research design involved the use of hierarchical logistic regression to determine the significance of utilizing the four independent variables to develop models for predicting success in math and science. The resulting data indicated that the overall model of predictors (which included all four predictor variables) was statistically significant for predicting those students who passed their first math course and for predicting those students who passed their first science course. Individually, all four predictor variables were found to be statistically significant for predicting those who had passed math, with the unweighted high school GPA and the highest math taken in high school accounting for the largest amount of unique variance. Those two variables also improved the regression model’s percentage of correctly predicting that dependent variable. The only variable that was found to be statistically significant for predicting those who had passed science was the students’ unweighted high school GPA. Overall, the results of my study have been offered as my contribution to the literature on predicting first-year student success, especially within the STEM disciplines.

Theoretical Foundations of Developing Modeling Instruction Curriculum for College Biology Courses

Modeling Instruction (MI) has been successfully implemented in high school science classes. Moreover, MI curriculum for introductory physics has also been developed at a university level. Noticing the gap, the author will provide theoretical foundations to support the statement that MI curriculum should be developed for college biology courses.

(Table 1) Age determination of sediment core BC5, Golf of Lion

Hitherto unknown abundance peaks of left coiling (l.c.) Neogloboquadrina pachyderma from a Gulf of Lions piston core indicate that abrupt cold spells associated with Atlantic Heinrich events affected the Mediterranean. N. pachyderma (l.c.) is typical of (sub) polar waters in the open ocean. The southern edge of its glacial North Atlantic bioprovince reached south Portugal. Only trace abundances of N. pachyderma (l.c.) are known from Quaternary Mediterranean sediments, suggesting that no significant "invasions" occured via the Strait of Gibraltar. The Gulf of Lions abundance peaks therefore seem to reflect area-specific thriving of a normally rare but indigenous taxon in the western Mediterranean through local favorable habitat development. The general planktonic foraminiferal record suggests that the basic hydrographic regime in the Gulf of Lions, with wintertime deep convective overturn, was relatively stable over the past 60 kyr. Under these conditions, high abundances of N. pachyderma (l.c.) would essentially imply temperature reductions of the order of 5°-8° relative to the present.

Understanding how sporting characteristics and behaviours influence destination selection: a grounded theory study of golf tourism

Sports tourism has received growing attention in academic research over the past two decades (Weed and Bull, 2009, Gibson, 2005) but greater understanding of the consumer is needed, particularly the factors influencing decisions to include sport as part of a leisure trip. This paper provides, through a focus on the sport of golf, insight into the characteristics of the sports tourist and how sports tourist behaviours influence the selection of locations deemed suitable for sports participation. This qualitative research employs a grounded theory methodology, underpinned by a constructivist epistemology, to evaluate twenty-six in-depth interviews with golf tourists. The findings propose a model which explains the relationship between golf tourist behaviours and destination selection. This identifies six strands which determine the relationship between the golf tourist, golf behaviours and destination selection (constructing the golf holiday, emotional rewards of taking a trip, total trip spend, amenities and support facilities, course characteristics and reputation of the destination). Furthermore it illuminates the complexity of these relationships through recognition of four spheres of influence (group dynamics, competition and ability, golfing capital and intermediaries). Discussion elucidates how this increased understanding of the golf tourist behaviours and destination selection might be applied to other sports, with conclusions exploring implications for the sports tourism industry and destinations.

Creating Courses for Adults: Design for Learning (Book Review)

The key idea of the book is that courses for adults need to be designed and not just put together haphazardly without careful thought and planning. This central argument is reflected in the title of the book, which sees ‘creating’ and ‘design for learning’ as core ideas and permeates the thinking and framework offered as a template for designing learning. For me, this reflects the balance between flexibility and structure that is needed for designing and teaching courses for adults in a variety of contexts.

An Investigation into the Use of Computer-based Simulation Games for Learning and Teaching in Business Management Courses

Computer-based simulation games (CSG) are a form of innovation in learning and teaching. CGS are used more pervasively in various ways such as a class activity (formative exercises) and as part of summative assessments (Leemkuil and De Jong, 2012; Zantow et al., 2005). This study investigates the current and potential use of CGS in Worcester Business School’s (WBS) Business Management undergraduate programmes. The initial survey of off-the-shelf simulation reveals that there are various categories of simulations, with each offering varying levels of complexity and learning opportunities depending on the field of study. The findings suggest that whilst there is marginal adoption of the use CSG in learning and teaching, there is significant opportunity to increase the use of CSG in enhancing learning and learner achievement, especially in Level 5 modules. The use of CSG is situational and its adoption should be undertaken on a case-by-case basis. WBS can play a major role by creating an environment that encourages and supports the use of CSG as well as other forms of innovative learning and teaching methods. Thus the key recommendation involves providing module teams further support in embedding and integrating CSG into their modules.

An Integrated Programming Environment for Undergraduate Computing Courses

The Computing Division of the Business School at University College Worcester provides computing and information technology education to a range of undergraduate students. Topics include various approaches to programming, artificial intelligence, operating systems and digital technologies. Each of these has its own potentially conflicting requirements for a pedagogically sound programming environment. This paper describes an endeavor to develop a common programming paradigm across all topics. This involves the combined use of autonomous robots and Java simulations.

Computer-aided tool for the teaching of relational algebra in data base courses

This article describes the design and implementation of computer-aided tool called Relational Algebra Translator (RAT) in data base courses, for the teaching of relational algebra. There was a problem when introducing the relational algebra topic in the course EIF 211 Design and Implementation of Databases, which belongs to the career of Engineering in Information Systems of the National University of Costa Rica, because students attending this course were lacking profound mathematical knowledge, which led to a learning problem, being this an important subject to understand what the data bases search and request do RAT comes along to enhance the teaching-learning process.It introduces the architectural and design principles required for its implementation, such as: the language symbol table, the gramatical rules and the basic algorithms that RAT uses to translate from relational algebra to SQL language. This tool has been used for one periods and has demonstrated to be effective in the learning-teaching process.  This urged investigators to publish it in the web site: www.slinfo.una.ac.cr in order for this tool to be used in other university courses.

Proposta de plano de comunicação: Curia Palace Hotel Spa & Golf

O presente projeto propõe-se a contribuir para a melhoria da comunicação do Curia Palace Hotel Spa & Golf de forma, a que este recupere o brilho de outros tempos. O livro inicia-se com uma apresentação do turismo mundial e em Portugal (com todas as suas características e tendências), assim como a hotelaria e o marketing a ela associado. Segue-se toda a informação da unidade hoteleira em questão e o perfil dos seus clientes (considerando os dados recolhidos através de inquéritos), e a proposta de um plano de comunicação usando como base o perfil previamente estabelecido.

Massive open online courses (mooc) na formação contínua de professores: um estudo de caso

Os Massive Open Online Courses (MOOC) consistem em cursos online abertos e, normalmente gratuitos, que permitem a inscrição de um elevado número de participantes. A adesão a esta modalidade de educação, normalmente informal, foi o principal repto para propor uma oficina de formação, totalmente online. Com esta formação pretendeu-se fornecer as competências necessárias para que professores se sentissem capacitados para criar e distribuir os seus próprios MOOC. No presente trabalho recorre-se à metodologia de estudo de caso e procura-se inicialmente apresentar, através de pesquisa bibliográfica, a revisão de literatura relativamente aos MOOC. Posteriormente, com base nos dados obtidos pela observação participante e inquérito por questionário, evidenciam-se os principais resultados da oficina de formação online “MOOC: uma tecnologia educativa de futuro.

Learning strategies implemented by the students of Advanced Intensive English I courses for improving oral discourse in the Bachelor of Arts in English Teaching, Department of Foreign Languages, University of El Salvador, year 2014.

There are many learning strategies some, more successful than others when they are applied in a correct way. “Strategies are most successful when they are implemented in a system that encourages collaboration among staff and students, and in which each is a part of a well-planned whole system” (Johns Hopkins, 2000). Additionally, Learning strategies have become an effective instrument in the field of education because students can make use of several strategies in order to enhance their English level in terms of communication. To communicate in a meaningful way, it is important to express ideas inside and outside the classroom; it is part of the development and improvement of speaking.

Topographical map of Jersey City, Hoboken, and the adjacent country : describing minutely the courses of rivers and brooks, the township and original patent lines, railways, turnpike, carriage and bridle roads, the present farm boundaries with the names of their proprietors : a correct plan of public grounds and gentlemen's country seats, the position of farm houses, forests, swamps, and marshes, showing a complete view of the face of the country /

Shows cadastral and topographic data (land tracts with proprietors' names) in unurbanized areas.

Technical follow courses in U.C.R.

A technicians following UCR courses have performed very well, teachers are very satisfied with their work and preparation they have received in the UNA. Lucia Chacon speaks well about the courses: I think when you start a race for it to be good, or more specifically their level of use is optimal, it is necessary that both the faculty and the students show interest. It is also important that students are aware of what the role of the library in the process of communication between the company and its role culturizante in a changing world. Thus the career of librarianship should be a support staff who need the libraries in the country, should contribute to social and cultural development of society and should be upgraded every day the library system, which is achieved mainly through accountability and self-improvement of teachers, so that their knowledge is transmitted to the students.