Universal service : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Fifth Congress, first session.

Shipping list no.: 2000-0182-P (pt. 1), 2000-0166-P (pt. 2), 2000-0186-P (pt. 3).

National Oceanic and Atmospheric Administration authorization : hearings before the Committee on Commerce, Science, and Transportation, United States Senate, Ninety-eighth Congress, first session, on NOAA ocean and coastal programs, the National Marine Fisheries Service, and atmospheric and satellite programs, February 28, March 10, and 14, 1983.

"Serial no. 98-18."

Airline competition and service : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, first session, March 12, 1999.

Shipping list no.: 2001-0142-P.

Statistique internationale de l'Agriculture : rédigée et publiée pour le Service de la Statistique générale de France (Ministère de l'Agriculture et du Commerce).

Mode of access: Internet.

Railroad employment protection : hearing[s] before a subcommittee of the Committee on Interstate and Foreign Commerce, House of Representatives, Seventy-fourth Congress, second session, on H.R. 11609, to foster and protect interstate commerce by authorizing the Interstate commerce commission to approve or disapprove of the consolidation or abandonment of carrier facilities of public service. March 30, 31, April 1 and 4, 1936.

Printed for the use of the Committee on interstate and foreign commerce.

Economic studies of the fishery industry : Hearing before the committee on Commerce, United States Senate, Seventy-fourth Congress, second session, on S. 3584, a bill to provide for economic studies of the fishery industry, market news service, and orderly marketing of fishery products, and for other purposes. January 14, 1936.

Mode of access: Internet.

Research relating to dental diseases : Hearing before a subcommittee of the Committee on Interstate and Foreign Commerce, House of Representatives, Seventy-seventh Congress, first session, on S. 194 an Act to authorize research by the Public Health Service relating to the cause, diagnosis, and treatment of dental diseases, July 14, 1941.

Mode of access: Internet.

GuideMe: service for consulting, publication and recommendation of touristic locations

Trabalho de Projeto realizado para obtenção do grau de Mestre em Engenharia Informática e de Computadores

Arquitetura REST em smartphones Android

As grandes empresas como Google, com o Android, e a Apple, com o iOS, ajudaram a tornar a área das aplicações móveis muito apelativa e obtiveram um elevado sucesso. Com o crescimento elevado nesta área foi necessário usar uma solução que integrasse sistemas e permitisse comunicação entre aplicações diferentes, este é o caso dos Web Services, desta forma as novas aplicações podem comunicar com aplicações já existentes, e permitir que sistemas criados em plataformas diferentes comuniquem. O objetivo de um Web Service é disponibilizar uma plataforma independente de hardware e também uma plataforma que não implica estar escrita em determinada linguagem de programação. Para o acesso a um Web Service pode ser usado um protocolo ou estilo de arquitetura, nesta tese de mestrado são estudados os protocolos SOAP e a arquitectura REST, que diferem na técnica de acesso, a na sintax das mensagens trocadas. Para determinar qual dos anteriores (REST e SOAP) pode ser o mais adequado a usar no acesso a um Web Service são feitas análises a ambos e comparações entre os tempos de resposta de forma a determinar qual seria o mais vantajoso a nível de performance. O projeto que serviu como base desta tese de mestrado foi o desenvolvimento de uma aplicação de marcações em serviços beleza/saúde, a qual acede a um Web Service remoto através do REST.

Customer service process optimization at Sonae e MC

Sonae MC is constantly innovating and keeping up with the new market trends, being increasingly focused on E-commerce due to its growing importance. In that area, a telephone line is available to support customers with their problems. However, rare were the cases in which those problems were solved in the first contact. Therefore, the goal of this work was to reengineer these processes to improve the service performance and consequently the customer’s satisfaction. Following an evolutionary approach, improvement opportunities were suggested and if correctly implemented the cases resolution time could decrease 1 day and Sonae MC will save €7.750 per month.

How to reduce the causes of call center contact by implementing web self-service at Sonae MC?

This project aims to provide feasible solutions to improve customer´s Help Area at Continente Online. The goal is to increase satisfaction and loyalty by reducing the main causes that lead customers to appeal to Call Center or abandon the website. The pursued solution is the implementation of Web Self-Service and the vision taken is focused not only on providing customers basic help tools but also innovate with international best practices to sustain Sonae MC´s present and future market leader position. Customer´s feedback, costs and impact are taken in consideration to find the best fit for the company.

Reconfiguração e novas funcionalidades para um servidor REST ONVIF: serviço de IO e configuração de descoberta

Dissertação de mestrado em Engenharia de Telecomunicações e Informática

Enhanced multi-layer protection in multi-service GMPLS networks

This paper focuses on QoS routing with protection in an MPLS network over an optical layer. In this multi-layer scenario each layer deploys its own fault management methods. A partially protected optical layer is proposed and the rest of the network is protected at the MPLS layer. New protection schemes that avoid protection duplications are proposed. Moreover, this paper also introduces a new traffic classification based on the level of reliability. The failure impact is evaluated in terms of recovery time depending on the traffic class. The proposed schemes also include a novel variation of minimum interference routing and shared segment backup computation. A complete set of experiments proves that the proposed schemes are more efficient as compared to the previous ones, in terms of resources used to protect the network, failure impact and the request rejection ratio

Department of Commerce - Iowa Utilities Board, Performance Report, Performance Results Achieved for Fiscal Year 2004, December 2004

The FY04 Performance Report for the Iowa Utilities Board (IUB) highlights the services the IUB provided to Iowans, along with results achieved to ensure utility service reliability and to improve and expand utility service infrastructure in Iowa. This information is provided in accordance with the State of Iowa Accountable Government Act, Iowa Code chapter 8E. The two basic business functions of the IUB are utility regulation and compliance, and resource management. This report covers performance information for both of these areas.