Issues pertaining to service recovery in the tourism and leisure industries

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Autoria(s): Pegg, Shane; Suh, J.-H. K

Contribuinte(s)	Bruce Prideaux Gianna Moscardo Eric Laws
Data(s)	01/01/2006
Identificador	http://espace.library.uq.edu.au/view/UQ:71710
Idioma(s)	eng
Publicador	CABI Publishing
Palavras-Chave	#Tourism #Leisure industry #Service recovery #B1 #1506 Tourism #15 Commerce, Management, Tourism and Services
Tipo	Book Chapter