Mental health and aging [microform] : call for federal action : hearing before the Select Committee on Aging, House of Representatives, One Hundredth Congress, second session, March 2, 1988.

"Comm. pub. no. 100-678."

A national conversation on American pluralism and identity : endowment, wide call for proposals.

Mode of access: Internet.

Sermons preached on public occasions : with fifteen addresses to the people of Otaheite, and a serious call respecting a mission to the River Indus /

"Memoir of Dr. John Love": (p. [v]-xvii).

The friendly call of truth and reason to a new species of dissenters : to which are prefixed a few observations on the expediency of parliamentary interposition, duly to explain, and if necessary to amend the act of William and Mary commonly called The Toleration Act."

Mode of access: Internet.

The right-aim school testament, comprising the New Testament of our Lord and Saviour Jesus Christ : and an annexment of the preliminary brief of the right-aim school, the declaration of freedebtism, and the free-debt-rules, with some appurtenances, in view of a humble and earnest call on all people to "search the scriptures" and to heed the analogy and application of Freedebtism to religious principle and scripture text : especially to this- "Forgive us our Debts as we forgive our debtors" distinguisched in the Lord's Prayer.

"Entered according to Act of Congress, in the year 1834, by Rufus Davenport, in the Clerk's Office of the District of Massachusetts."

Call to professing Christians on temperance /

Extracted from The National Preacher. v. 5, no. 8.

The History of the life and reign of the valiant Prince Edward, afterwards King Edward the first of England, son to King Henry the third; and his Princess Eleonora. On which history is founded a play written by Mr. Thomson, call'd Edward and Eleonora; now in rehearsal at the Theatre in Covent-Garden. Extracted from the best historians. With a geographical description of that Prince's expedition to the Holy Land.

Mode of access: Internet.

Legislative record of California congressmen on measures of interest to labor as expressed by roll-call vote.

Cover title.

Brewing and liquor interests and German propaganda : hearings before a subcommittee of the Committee on the Judiciary, United States Senate, Sixty-fifth Congress, second and third sessions, pursuant to S. res. 307, a resolution authorizing and directing the Committee on the Judiciary to call for certain evidence and documents relating to charges made against the United States Brewers' Association and allied interests and to submit a report of their investigation to the Senate.

Charles A. Culberson, chairman.

Catalogs of locomotive injectors, lubricators, oil cups, etc. manufactured by this company may be found on the shelves under the above call number.

Not separately listed.

A call to arms at the end of history: a discourse-historical analysis of George W. Bush's declaration of war on terror

In this article we take a discourse-historical approach to illustrate the significance of George W Bush's (2001) declaration of a 'war on terror'. We present four exemplary 'call to arms' speeches by Pope Urban 11 (1095), Queen Elizabeth I (1588), Adolf Hitler (1938) and George W Bush (2001) to exemplify the structure, function, and historical significance of such texts in western societies over the last millennium. We identify four generic features that have endured in such texts throughout this period: (i) an appeal to a legitimate power source that is external to the orator, and which is presented as inherently good; (ii) an appeal to the historical importance of the culture in which the discourse is situated; (iii) the construction of a thoroughly evil Other; and (iv) an appeal for unification behind the legitimating external power source. We argue further that such texts typically appear in historical contexts characterized by deep crises in political legitimacy.

The effect of forearm support on musculoskeletal discomfort during call centre work

Using a computer keyboard with the forearms unsupported has been proposed as a causal factor for neck/shoulder and arm/hand diagnoses. Recent laboratory and field studies have demonstrated that forearm support might be preferable to working in the traditional floating posture. The aim of this study was to determine whether providing forearm Support when using a normal computer workstation would decrease musculoskeletal discomfort in intensive computer users in a call centre. A randomised controlled study (n = 59), of 6 weeks duration was conducted. Thirty participants (Group 1) were allocated to forearm support using the desk surface with the remainder (Group 2) acting as a control group. At 6 weeks, the control group was also set up with forearm support. Both groups were then monitored for another 6 weeks. Questionnaires were used at 1, 6 and 12 weeks to obtain information about discomfort, workstation setup, working posture and comfort. Nine participants (Group 1 n = 6, Group 2 n = 3) withdrew within a week of commencing forearm support either due to discomfort or difficulty in maintaining the posture. At 6 weeks, the group using forearm support generated significantly fewer reports of discomfort in the neck and back, although the difference between the groups was not statistically significant. At 12 weeks, there were fewer reports of neck, back and wrist discomfort when preintervention discomfort was compared with post intervention discomfort. These findings indicate that for the majority of users, forearm support may be preferable to the floating Posture implicit in current guidelines for computer workstation setup. (C) 2004 Elsevier Ltd. All rights reserved.

The relative influence of organisational commitment and job-satisfaction on service quality of customer-contact employees in banking call centres

An inter-disciplinary approach is adopted to provide a deeper understanding of the human resource-service quality relationship. The paper tests the relationships organisational commitment and job satisfaction have with service quality of customer-contact employees. Hypotheses are constructed by reviewing literature in the areas of human resource management and services marketing. A study comprising 342 employees was conducted in four telephone call centres of a major UK retail bank. Investigates how different forms of organisational commitment and job satisfaction influence the service quality delivered by contact employees. Findings indicate that job satisfaction and organisational commitment of employees have a significant impact on service quality delivered. The affective component of commitment was found to be more important than job satisfaction in determining service quality of customer-contact employees.