A Tale of Two City Call-Centres


Autoria(s): Schefe, Neville; Timbrell, Gregory
Contribuinte(s)

Elliot,

Williams,

Williams,

Pollard,

Data(s)

2004

Identificador

http://eprints.qut.edu.au/24209/

Publicador

University of Tasmania

Relação

http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1130&context=acis2004

Schefe, Neville & Timbrell, Gregory (2004) A Tale of Two City Call-Centres. In Elliot, , Williams, , Williams, , & Pollard, (Eds.) Proceedings 15th Annual Australasian Conference on Information Systems ACIS2004, 1-3 December 2004, Hobart,Tasmania.

Fonte

Faculty of Science and Technology

Tipo

Conference Paper