Mapas de Conhecimento: Em Busca de um Instrumento de Aplicação nas Organizações para Operacionalização da Gestão do Conhecimento

The present work consists on the development and exploration of a knowledge mapping model. It is aimed in presenting and testing that model in an exploratory manner for the operationalization in theoretical terms and its practical application. For this proposal, it approaches ¿knowledge management¿ by three dimensions of management: processes control, results control and leadership. Assuming the inherently personal character of knowledge and admitting the impossibility for the management to command the individuals knowledge mental processes, this study states the possibility for management to control the organizations information processes, to state and to monitor the objectives and to lead people. Therefore, the developed tool searches to graphically represent the people¿s knowledge, which becomes, consequently, information. Also it evaluates the individual¿s maturity against the identified knowledge and prescribes, according to the Situational Leadership Theory, a style of leadership in compliance with the respective maturities. The knowledge map considered here translates the graphical representation of the relevant knowledge that is said to reach the objectives of the organization. That fact allows the results management for two reasons: first, the knowledge items are directly or indirectly connected to an objective and second, the knowledge map developed indicates a importance grade of the identified knowledge for the main objective stated. The research strategy adopted to explore the model of knowledge mapping and to test its applicability, also identifying its possible contributions and limitations, is the Actionresearch. Following the research strategy¿s prescribed stages, the knowledge map, as considered by this study, was applied in a software development company to hospitals, clinics and restaurants management which is called ¿Tergus Systems and Consulting¿. More precisely, the knowledge map was applied in the customer support company¿s area for hospitals. The research¿s empirical evidences had concluded that the model is applicable with low level of complexity, but with great demand of time. The more important contributions are related to the identification of the relevant knowledge to the department objectives in set with a prescription of the knowledge capture and transference necessities, as well as, the orientation for the appropriate leadership style for each subordinate related to the knowledge item in question.

A contribuição do Programa Gaúcho de Qualidade e Produtividade para a gestão do conhecimento em empresas de serviços contábeis

A sobrevivência de uma empresa no cenário atual, de incertezas e mudanças contínuas, depende cada vez mais de sua capacidade de gerenciar seu recurso mais importante: o conhecimento. Uma empresa que investe permanentemente na qualificação e aprendizagem de seus empregados está preparada para enfrentar os desafios da concorrência cada vez maior. Neste sentido, a gestão empresarial voltada para o aumento dos níveis de qualidade produtividade, assim como para a gestão do conhecimento, é fundamental para toda empresa, independente de seu setor, tamanho ou localização. A partir deste contexto, o objetivo deste trabalho é identificar a contribuição do Programa Gaúcho de Qualidade e Produtividade (PGQP) na gestão do conhecimento em empresas de serviços contábeis no Estado do Rio Grande do Sul (RS). O PGQP é um programa de qualificação voltado para o aprimoramento de produtos e serviços das empresas do RS, objetivando o beneficio ao consumidor final. Este programa está estruturado com base nos Fundamentos e Critérios para a Excelência em Gestão elaborados pela Fundação Nacional da Qualidade, os quais, entre outros aspectos, identificam os processos relacionados às informações e conhecimentos como importantes para um sistema eficaz de gestão empresarial. O setor das empresas de serviços contábeis no Estado possui um Comitê específico para trabalhar em parceira com o PGQP. auxiliando as empresas a implementarem o Programa. Assim, para a realização da pesquisa foram selecionadas dez empresas que aderiram ao PGQP e outras 11 que não implementaram. Para os gestores destas empresas, foi aplicado um questionário contendo questões fechadas e abertas, relacionadas às práticas de gestão do conhecimento realizadas na empresa, e também a percepção e comprometimento dos empregados em relação às mesmas. Nas questões fechadas, utilizou-se uma escala de frequência, para medir a realização de práticas relacionadas aos elementos construtivos da gestão do conhecimento do modelo de Probst, Raub e Romhardt (2002), que são: identificação, aquisição, desenvolvimento, compartilhamento e distribuição, utilização e retenção do conhecimento. Estes elementos são apresentados no Referencial Teórico, juntamente com a discussão sobre os conceitos de conhecimento, sua geração e gestão. Os resultados encontrados permitem concluir que a implementação do PGQP contribui positivamente para a gestão do conhecimento, uma vez que no grupo de empresas que aderiram ao Programa, as médias de frequência das práticas de gestão do conhecimento foram superiores as do outro grupo. Além disto, as respostas às questões abertas também permitiram inferir conclusões da mesma natureza.

Biomechanics Studies in Dentistry: Bioengineering Applied in Oral Implantology

The application of engineering knowledge in dentistry has helped the understanding of biomechanics aspects related to osseointegrated implants. Several techniques have been used to evaluate the biomechanical load oil implants comprising the use of photoelastic stress analysis, finite element stress analysis, and strain-gauge analysis. Therefore, the purpose of this Study was to describe engineering methods used in dentistry to evaluate the biomechanical behavior of osseointegrated implants. Photoelasticity provides good qualitative information oil the overall location and concentration of stresses but produces limited quantitative information. The method serves as ail important tool for determining the critical stress points in a material and is often used for determining stress concentration factors in irregular geometries. The application of strain-gauge method oil dental implants is based oil the use of electrical resistance strain gauges and its associated equipment and provides both in vitro and vivo measurements strains under static and dynamic loads. However, strain-gauge method provides only the data regarding strain at the gauge. Finite element analysis can Simulate stress using a computer-created model to calculate stress, strain, and displacement. Such analysis has the advantage of allowing several conditions to be changed easily and allows measurement of stress distribution around implants at optional points that are difficult to examine clinically All the 3 methodologies call be useful to evaluate biomechanical implant behavior close to the clinical condition but the researcher should have enough knowledge in model fabrication (experimental delineation) and results analysis.

Políticas de indexação no âmbito da gestão do conhecimento organizacional

The purpose of this article is to understand, by means of the analysis of the literature, the existing relations between the indexing policies and the organizational knowledge management in organizational contexts as support to the implementation of strategic actions. It also searches for identifying the essential elements for the establishment of indexing policies and which mechanisms this process is based on. As result of some inferences, an organizational knowledge management model is presented with elements related to the individuals, the organization and the external environment as well.

Formação continuada de professores como um projeto coletivo e de identidade profissional

This research is part of the field of teacher training, especially developed the topic of continuing education. There is, according to the literature, the importance of this training for teachers as a sort of continuum, trajectory in which the teacher will (re) building their knowledge throughout their lives, in order to provide knowledge and values that add to your practice teaching. However, often the training activities are designed for knowledge transmitter model forming agent for the teacher, disregarding the different contexts of school communities, this strategy which hardly reaches the real needs of teachers in their daily lives. It is evident, too, the need to provide, in training moments, spaces to engage in dialogue and reflect on the teachers profession today, (re) building thus their teacher identity. In this context, the objective of this research is to examine whether the continued formation is configured as a collective construction and as a space for reflection on what it means to be a teacher. The research is characterized by a qualitative approach, and to collect data, we used the semi-structured interview technique. Participants were five teachers in the areas of Physical Education, History, English, Portuguese and Mathematics, a state school Treble city education (SP). The results show the importance of continuing education for teachers, which provides reflections, discussions, acquisition of knowledge and skills that contribute to its performance, motivating and developing strategies to enable them to face the challenges of everyday life and reflect collectively on what it means to be a teacher. It was concluded that continuing education for this group of teachers is configured as a space for collective construction, which together with other teachers rethink, reflect and continuously reconstruct their practices and objectives, and enables reflection on the teaching profession constantly. It will be essential, therefore...

Formação continuada de professores como um projeto coletivo e de identidade profissional

This research is part of the field of teacher training, especially developed the topic of continuing education. There is, according to the literature, the importance of this training for teachers as a sort of continuum, trajectory in which the teacher will (re) building their knowledge throughout their lives, in order to provide knowledge and values that add to your practice teaching. However, often the training activities are designed for knowledge transmitter model forming agent for the teacher, disregarding the different contexts of school communities, this strategy which hardly reaches the real needs of teachers in their daily lives. It is evident, too, the need to provide, in training moments, spaces to engage in dialogue and reflect on the teachers profession today, (re) building thus their teacher identity. In this context, the objective of this research is to examine whether the continued formation is configured as a collective construction and as a space for reflection on what it means to be a teacher. The research is characterized by a qualitative approach, and to collect data, we used the semi-structured interview technique. Participants were five teachers in the areas of Physical Education, History, English, Portuguese and Mathematics, a state school Treble city education (SP). The results show the importance of continuing education for teachers, which provides reflections, discussions, acquisition of knowledge and skills that contribute to its performance, motivating and developing strategies to enable them to face the challenges of everyday life and reflect collectively on what it means to be a teacher. It was concluded that continuing education for this group of teachers is configured as a space for collective construction, which together with other teachers rethink, reflect and continuously reconstruct their practices and objectives, and enables reflection on the teaching profession constantly. It will be essential, therefore...

Os saberes dos professores-referência no ensino de contabilidade

O presente estudo tem como propósito avaliar os saberes predominantes nos docentes percebidos como professores-referência pelos alunos de um curso de Graduação em Ciências Contábeis de uma universidade pública brasileira. O estudo justifica-se pelas recentes e significativas mudanças no contexto da Contabilidade no Brasil. Para alcance desse propósito, estruturou-se uma pesquisa qualitativa, em que foram utilizadas as seguintes estratégias de pesquisa e técnicas de coleta de dados: (i) pesquisa bibliográfica em obras relevantes que tratam do tema; (ii) pesquisa documental nas avaliações dos professores feitas pela instituição; (iii) questionários aplicados aos alunos do último ano; (iv) grupo focal com parte do grupo de alunos respondentes dos questionários; e (v) entrevista semiestruturada com professores apontados pelos alunos como docentes de referência. Amparados pelas discussões tecidas acerca de saberes, competências e conhecimentos necessários à docência (Shulman, 1986; Garcia, 1992; Freire, 2000; Pimenta, 1998; Pimenta & Anastasiou, 2002; Gauthier, Martineau, Desbiens, Malo, & Simard, 1998; Tardif, 2003; Cunha, 2004; Masetto, 1998; Braslavsky, 1999; Perrenoud, 2000; Zabalza, 2006) e aqueles necessários ao ensino de contabilidade (Antonelli, Colauto, & Cunha, 2012; Miranda, 2011; Catapan, Colauto, & Sillas, 2011; Vasconcelos, 2010; Slomsky, 2009; Araujo & Santana, 2008; Celerino & Pereira, 2008; Andere & Araújo, 2008; Laffin, 2005), bem como pesquisas sobre professores exemplares (Young & Shaw, 1999; Lowman, 2007), verificaram-se os seguintes resultados: as disciplinas responsáveis pelas experiências mais significativas de aprendizagem, durante o curso, eram as percebidas como base do curso (Contabilidade Básica, Intermediária e Avançada) e que apresentavam maior aplicação prática. As razões principais para escolha dos docentes de referência foram: didática ou metodologia de ensino, atitudes e qualidades pessoais do professor. Além disso, verificou-se que os três saberes docentes que subsidiaram essas escolhas foram, nesta ordem: conhecimento didático, domínio do conteúdo e saberes experienciais. Esses resultados apontam para: a necessidade de preparação didática sistematizada para o exercício da docência; a necessidade de formação continuada, notadamente, stricto sensu, para melhor domínio do conteúdo que ensina; e a importância de o docente estar conectado com as práticas mercadológicas.

Experiment on marine fungus Microascus brevicaulis strain

The marine fungus Microascus brevicaulis strain LF580 is a non-model secondary metabolite producer with high yields of the two secondary metabolites scopularide A and B, which exhibit distinct activities against tumour cell lines. A mutant strain was obtained using UV mutagenesis, showing besides higher production levels faster growth and differences in pellet formation. Comparative proteomics were applied to gain deeper understanding of the regulation of production and of the physiology of this fungus and its mutant. For this purpose, an optimised protein extraction protocol was established. Here, we show the first proteome study of a marine fungus. In total, 4759 proteins were identified. The central metabolic pathway of LF580 could be mapped by using KEGG pathway analysis and GO annotation. Using iTRAQ labelling, 318 proteins were shown to be significantly regulated in the mutant strain: 189 were down- and 129 upregulated. Proteomics are a powerful tool for the understanding of regulatory aspects: The differences on proteome level could be attributed to a limited nutrient availability in wild type strain due to a strong pellet formation. This information can be applied to optimisation on strain and process level. The linkage between nutrient limitation and pellet formation in the non-model fungus M. brevicaulis is in consensus with the knowledge on model organisms like Aspergillus niger and Penicillium chrysogenum.

Modelo de integración del conocimiento-acción a través del Proyecto de Comunicación para el Desarrollo: 25 años de experiencia en comunidades indígenas andinas en Ecuador

El desarrollo como política de las naciones marca el período de la postguerra, que en América Latina se concreta en múltiples programas de Desarrollo Rural. El modelo inicial de crecimiento económico se va enriqueciendo con visiones centradas en el ser humano y sus múltiples concepciones de desarrollo. En este entender el desarrollo desde la diversidad cultural y antropológica de los pueblos de América Latina, surge la comunicación radiofónica como camino común para la persuasión, socialización y apropiación colectiva de conocimientos y ámbito participativo para consensuar objetivos y acordar actividades. El activismo de los años setenta y ochenta produjo un número considerable de experiencias. La mayoría de ellas han llegado hasta nuestros días, pero el giro tomado por las sociedades digitalizadas y las prioridades medioambientales han dado un nuevo rostro a aquellas primeras experiencias centradas en el desarrollo rural endógeno. Este estudio investiga el complejo práctico-teórico que integra comunicación y desarrollo en contextos territoriales interculturales con población marginal y aplicación de políticas de desarrollo rural. En el capítulo I se recogen las modalidades de cómo se ha aplicado la comunicación en programas de desarrollo, para profundizar en el concepto de comunicación para el desarrollo, conocer sus actores y resultados, y concluir que el desarrollo “con rostro humano” se hace con personas no con políticas oficiales. El capítulo II presenta a los Pueblos Indígenas de la Sierra Ecuatoriana como actores de su proceso de desarrollo hacia el Sumak Kawsay. Los temas tratados en este capítulo muestran los valores y capacidades de las comunidades indígenas de la Sierra Ecuatoriana para la autogestión de su desarrollo, y deja constancia y denuncia de la lectura negativa que se ha venido haciendo de su cosmovisión. Se encuentra respuesta conceptual y metodológica en el Workng With People para optimizar aportes culturales de los Pueblos Indígenas al proceso comunicacional y participativo para mejorar las condiciones de vida y lograr mayores espacios de autonomía y libertad El conocimiento que explica la realidad sin cambiarla no tiene sentido para los pobres. La realidad requiere ser comprendida para construir el conocimiento que la explique y la cambie: ese es el aporte del modelo conocimiento/acción que se presenta en el capítulo III. En este capítulo se exponen metodologías abiertas a la creatividad y flexibles que responden a los principios del modelo conocimiento/acción. La comunicación para el desarrollo se abre a todas ellas como ágora pluricultural que requiere un lenguaje común que se construye desde el aprendizaje social. Los conceptos expuestos en el capítulo III se vinculan en una propuesta metodológica que integra el conocimiento y la acción con los principios del Working With People, propuesta que se expone en el capítulo IV. El modelo del Proyecto de Comunicación para el Desarrollo junta en un modelo de comunicación popular y prácticas liberadoras con métodos cognitivos de la realidad para planificar el cambio desde la población y con la población. Finalmente, el capítulo V recoge la experiencia de la Casa Campesina Cayambe ejecutora del Proyecto de Comunicación para el Desarrollo en la adaptación ejecutada con Radio Mensaje. La riqueza de la experiencia tiende a escaparse de los límites conceptuales y los esquemas dejan espacios de vida ignotos; pero los conceptos y esquemas constituyen el camino para que la experiencia pase a ser objeto conocido y conocimiento socializado. El Proyecto de Comunicación para el Desarrollo es resultado de un proceso de desarrollo construido desde la acción de la Casa Campesina Cayambe durante 25 años en Cayambe. En el capítulo V se describe el contexto del territorio de Cayambe, la identidad de la Casa Campesina Cayambe y de Radio Mensaje, y termina describiendo los logros de 25 años trabajando con la gente. El estudio concluye que la comunicación participativa, como ámbito de aprendizaje social aplicado en procesos de desarrollo rural, integra el conocimiento/acción e incorpora nuevos conocimientos en la población con los que se desarrollan competencias locales para planificar el desarrollo endógeno con flexibilidad y de abajo-arriba. La Figura 0-1 grafica los elementos bases sobre los que se construye el proceso de desarrollo. ABSTRACT Development as a policy of nations marks the postwar period which created several Rural Development Programs in Latin America. The initial model of economic growth was enriched with approaches focused on human beings and their multiple conceptions of development. In this regard, the development from cultural and anthropological diversity in Latin America, radio communication emerges as a common means for persuasion, socialization and collective appropriation of knowledge and scope for participation in order to agree on objectives and activities. Activism of the seventies and eighties generated a considerable number of experiences, most of which are present today. However, a turn taken by digitalized societies and environmental priorities has given those first experiences which focused on endogenous rural development a new face. This study researches the theoretical-practical status that integrates communication and development in intercultural contexts with marginal population and the use of rural development policies. Chapter one shows the modalities of how communication in development programs have been applied to deepen the concept of communication for development, to know those who are involved and its findings, and conclude that development “with a human face” is done with people not with official policies. Chapter two presents Indigenous communities in the Ecuadorian highlands, as people involved in their development process towards Sumak Kawsay. The topics in this chapter show the values and capacities indigenous communities in the Ecuadorian highlands have to self-manage their development, and proves, as well as denounces, that their cosmovision has been negatively perceived. A conceptual and methodological response is found in Working With People in order to optimize cultural contributions of Indigenous People to the communicational and participative process to improve life conditions and have greater spaces of autonomy and freedom. Knowledge which explains reality without changing it does not make any sense for the poor. Reality need to be understood in order to build the knowledge that will explain it and change it: that is the contribution of the knowledge/action model presented in chapter three. This chapter presents open methodologies to creativity which are flexible to respond to the principles of the knowledge/action model. Communication for development is open to all of them as pluricultural agora which requires a common language that is built from social learning. The concepts presented in chapter three are linked in a methodological proposal which integrates knowledge and action with principles of Working With People, proposal which is presented chapter four. The model of the Communication for Development Project includes popular communication elements and liberating practices with cognitive methods of reality to plan change from the population and with the population. Finally, chapter five presents the experiences from the Cayambe Country House, which conducted the Communication for Development Project in the adaptation implemented with Radio Mensaje. The wealth of experience tends to scape from the conceptual limits and the schemes leave gaps of unexplored life; but the concepts and schemes constitute the way so that experience becomes a known object and socialized knowledge. The Communication for Development Project is the result of a development process built from the actions of the Cayambe Country House during 25 years in Cayambe. Chapter five describes the context of Cayambe, the identity of the Cayambe Country House and Radio Mensaje, and the achievements after 25 years of working with its people. The study concludes that participatory communication, as an area of social learning applied to rural development processes, integrates knowledge/action and incorporates new knowledge in communities to develop local competencies to plan endogenous development with flexibility and from the bottom – up.

Towards a U.S. Army officer corps strategy for success : employing talent /

Efficient talent employment is at the core of the Army Officer Human Capital Model. However, the Army's current employment paradigm is unequal to the needs of a professional, volunteer Army facing the twin challenges of a competitive labor market and an increasingly complex global operating environment. It unduly prioritizes "fairness" when making assignments, has a narrowly defined pathway to senior leadership ranks, cannot see the talent it possesses, and suffers from severe principal-agent problems. Optimal employment theories, information age tools, and well-regulated market mechanisms can help the Army match individual officer talents against specific work requirements, reducing risk and achieving the depth and breadth of talent it needs, both now and in the future.

Information and Communication Technology (ICT) international spillovers

As information and communications technology (ICT) involves both traditional capital and knowledge capital, potential spillovers through various mechanisms can occur. Having tried to confirm the existence of ICT spillovers across country borders as Park et al. (Inf. Syst. Res., vol. 18, pp. 86-102, 2007), we investigate the patterns and mechanisms of international ICT spillovers. We use panel data on 37 countries from 1996 to 2004. We find that developing countries could reap more benefits from ICT spillovers than developed countries. We also find that the higher the Internet penetration rate in recipient countries, the more international ICT spillovers there might exist. Our findings are important for policy decisions regarding national trade liberalization and economic integration. Developing economies that are more open to foreign trade may have an economic advantage and may develop knowledge-intensive activities, which will lead to economic development in the long run.

Externality effects of information and communication technologies across country Borders

As information and communications technology (ICT) involves both traditional capital and knowledge capital, potential spillovers through various mechanisms can occur. We posit that ICT capital may boost productivity growth, not only in the home country, but also in other countries. In this paper, we provide empirical evidence of such spillovers using panel data on 37 countries from 1996 to 2004. Our results support the existence of ICT spillovers across country borders. Furthermore, we find that developing countries could reap more benefits from ICT spillovers than developed countries. This is particularly important for policy decisions regarding national trade liberalization and economic integration. Developing economies that are more open to foreign trade may have an economic advantage and may develop knowledge-intensive activities, which will lead to economic development in the long run.

A túl- és az alulképzés bérhozama 25 európai országban (Returns for over-education and under-education for 25 European countries)

A tanulmányban 25 ország, kétezres évek közepi állapotot tükröző, reprezentatív keresztmetszeti mintáin egyrészt a Duncan-Hoffman-féle modellre támaszkodva megvizsgáljuk, hogy adatbázisunk milyen mértékben tükrözi az illeszkedés bérhozamával foglalkozó irodalom legfontosabb empirikus következtetéseit, másrészt - a Hartog- Oosterbeek-szerzőpáros által javasolt statisztikai próbák segítségével - azt elemezzük, hogy a becslések eredményei alapján mit mondhatunk Mincer emberitőke-, valamint Thurow állásversenymodelljének érvényességéről. Heckman szelekciós torzítást kiküszöbölő becslőfüggvényén alapuló eredményeink jórészt megerősítik az irodalomban vázolt legfontosabb empirikus sajátosságokat, ugyanakkor a statisztikai próbák az országok többségére nézve cáfolják mind az emberi tőke, mind az állásverseny modelljének empirikus érvényességét. / === / Using the Duncan–Hoffman model, the paper estimates returns for educational mismatch using comparable micro data for 25 European countries. The aim is to gauge the extent to which the main empirical regularities shown in other papers on the subject are confirmed by this data base. Based on tests proposed by Hartog and Oosterbeek, the author also considers whether the observed empirical patterns accord with the Mincerian basic human-capital model and Thurow's job-competition model. Heckman's sample-selection estimator shows the returns to be fairly consistent with those found in the literature; the job-competition model and the Mincerian human-capital model can be rejected for most countries.

Modelo de gestão do conhecimento para a unidade organizacional de saúde

Nos últimos anos têm surgido vários debates e estudos sobre a importância do conhecimento. As organizações consideram a Gestão do Conhecimento (GC) uma vantagem competitiva, capaz de gerar riqueza e poder. Para tal necessitam de desenvolver mecanismos e de ter pessoas com capacidade de criar, compartilhar e disseminar conhecimentos na organização. As Tecnologias de Informação e os Sistemas de Informação são uma ferramenta de grande impacto na GC, pois assumem um papel importante no sucesso e na renovação dos conhecimentos. A partir do Modelo de GC desenvolvido por Nonaka e Takeuchi, o Modelo Metavisão, e as técnicas de Business lntelligence, elaborou-se um Modelo de Gestão do conhecimento para a Unidade de Saúde. Com este modelo pretende-se obter beneficies, que passam pelo desenvolvimento de mecanismos de comunicação interna, formação e melhorias no processo de tomada de decisão. ABSTRACT; During the last years, debates and studies have arisen in relation to the importance of knowledge. The organizations consider Knowledge Management a competitive advantage, capable of generating wealth and power. Therefore, new mechanisms have to be developed in the organizations and employ people with capacity to create, share and disseminate knowledge. The information and Communication Technology is an important tool and has a great impact on Knowledge Management because it assumes an important role in the success and the renovation of knowledge. The Model of Knowledge Management developed by Nonaka and Takeuchi, the "Metavision" Model and the techniques of Business intelligence were the starting point to elaborate a Model of Knowledge Management for a Health Unit. With this model we aim to obtain benefits, such as development of mechanisms of internal communication, training plans and improvement during the process of decision making.

Modelo para gestionar el conocimiento en el sector textil de Medellín, empleando dinámica de sistemas

Este artículo evalúa la relación de causalidad entre la gestión del conocimiento y las capacidades de innovación tecnológica, y el efecto de esta relación sobre los resultados operacionales del sector textil en la ciudad de Medellín. Se empleó la metodología de dinámica de sistemas, con simulación de esce­narios para valorar las condiciones actuales de las organizaciones del sector en términos de acumulación de conocimiento y capacidades. La información se obtuvo mediante entrevistas a expertos y acceso a información especializada del sector. Se evidencia que una mejora de la relación entre la gestión del conocimiento e innovación tecnológica genera un incremento aproximado del 15% en los ingresos operacionales del sector. Asimismo, se encontró que a medida que las variables comunes de interés (Es­trategias organizacionales, canales de comunicación, formación, cultura, acciones de fortalecimiento en I+D), se acercan a los valores deseados, la acumulación de conocimiento y de capacidades de innovación tecnológica alcanzan los valores objetivos.