Gestão da cadeia de fornecimento :um estudo em empresas de construção certificadas com a ISO 9000

The aim of this present research is to investigate about aplication of the supply chain management in Civil Construction, through perception of brasilian building companies directors. Research purpose includes potential benefits and main dificults analysis in supply chain management, beyond to identify decision criterions for suppliers and sales chain (commission agent and real state agency) choice and reduction, to facilility management in companies. The methodology used in this work considers the application of a questionnaire with scales of the type Likert being constituted of variables that compose the aspects of evaluation and of behaviors, beyond questions to identify the market profile of the respondents. For analysis statistics is used the descriptive, clusters and variance, ANOVA, analysis last two to verify the connections between variables. The results show more perception as for long terms contracts with suppliers for purchase of materials and services being decisive for companies nowadays (40%) than as for exclusive contracts with commission agents (30%). There is a positive appraisal about viability of hipotetic situations showed, but more caution as for disposition to apply them too. Another results aim for biggers dificults in management of chain links formed by commission agents and real state agencies, than chain links formed by anothers suppliers of materials and services. The companies for study were chosen among to those with ISO 9000 certificate until november 2001, considering that these companies have the best management systems, probably

Impactos da certificação ISO 9000 no desempenho estratégico :um estudo em empresas brasileiras do setor químico

This thesis deals with analyzing the contribution grade of the ISO 9000 quality system to the strategic performance of the Brazilian firms in the Chemistry sector, using the Balanced Scorecard system as reference. An exploratory research is developed to get technical information about these two management systems, with emphasis in their integration. After, a quantitative research is implemented using a questionnaire, to know and to obtain necessaries data for improving statistical estimations of the multiple relationships between the variables and the strategic performance for the universe of 352 Brazilians firms that make use of ISO 9000 as quality system. The size of the sample totalized 111 firms, which represent more than 31% of the selected universe. The main results show different visions of directors and managers about the significant variables that contribute for the strategic performance of the analyzed firms. The ISO 9000 system presents a big contribution to the strategic performance, when referred by the four perspectives of the Balanced Scorecard: learning and growth; internal process; customer and financial. Better performance was verified in the learning and growth perspective and reasonable performance was verified in the financial perspective

Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil

Este trabalho tem como objetivo estudar os sistemas de Classificações existentes para a garantia da gestão da qualidade no setor hoteleiro, tendo como foco principal a Matriz de Classificação para os Meios de Hospedagem da EMBRATUR e a ISO 9000, observando os benefícios que esses sistemas e/ou processos de gestão poderão vir a proporcionar para o setor hoteleiro no que se refere à qualidade de seus serviços. Para a obtenção dessas informações foi realizada uma análise comparativa dos sistemas de gestão da qualidade através de pesquisas bibliográficas e de questionários enviados para empreendimentos hoteleiros certificados e classificados, onde os principais resultados fornecidos pela pesquisa foram trabalhados de forma a apresentar, de maneira clara, a superioridade de um sistema em relação ao outro

Segurança da informação no correio eletrônico com base na ISO/IEC 17799 :um estudo de caso em uma instituição superior com foco no treinamento

The electronic mail service is one of the most Internet services that grow in the corporate environment. This evolution is bringing several problems for the organizations, especially to information that circulates inside of the corporate net. The lack of correct orientation to the people, about the usage and the security importance of these resources, is leaving breaches and causing misusage and overuse of service, for example. In recent literature, it starts to coming out several ideas, which has helped to rganizations how to plain and how to implement the information security system to the electronic mail in computer environment. However, these ideas are still not placed in practice in many companies, public or private. This dissertation tries to demonstrate the results of a research that has like goal, identify the importance that user training has over the information security policy, through a case study inside of private superior education institute in this state. Besides, this work had by basic orientation the ISO/IEC 17799, which talk about People Security. This study was developed over a proposed model to this research, which looked for offer conditions to guide the institution studied, how to plan better a information security policy to the electronic mail. Also, this research has an exploratory and descreptive nature and your type, qualitative. Firstly, it was applied na questionary to the information technology manager, as better way to get some general data and to deepen the contact which still then, it was being kept through e-mail. Thereupon this first contact, eleven interviews were done with the same manager, beside one interview with twenty-four users, among employees e students. After that to collect and transcript the interviews, were review with the manager all informations given, to correct any mistakes and to update that informations, to then, start the data analyze. The research suggests that the institution has a pro attitude about the information security policy and the electronic mail usage. However, it was clear that answers have their perception about information security under a very inexperient way, derived of a planning lack in relation to training program capable to solve the problem

Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard

This Thesis deals with the performance improvement on hotels that have adopted the ISO 9000 Quality Management Systems. It is researched the Brazilian hotels that have an ISO 9001 registration with an assessment form based on the Balanced Scorecard approach. The main findings are that ISO 9000 provided improvement on the performance of the hotels in general and also in all the BSC perspectives, and that are different perception on managers and directors, what suggests a need for a tool like BSC to register the performance improvements on the same basis. The Thesis contributes to provide information on the performance improvement in hotels, one of the claimed regarding the low ISO 9000 adoption rate in Brazilian hotels

Caracterização de estruturas planares com substratos Iso/Anisotrópicos truncados através da técnica da ressonância transversa modificada

This work presents a theoretical and numerical analysis using the transverse resonance technique (TRT) and a proposed MTRT applied in the analysis of the dispersive characteristics of microstrip lines built on truncated isotropic and anisotropic dielectric substrates. The TRT uses the transmission lines model in the transversal section of the structure, allowing to analyze its dispersive behavior. The difference between TRT and MTRT consists basically of the resonance direction. While in the TRT the resonance is calculated in the same direction of the metallic strip normal axis, the MTRT considers the resonance in the metallic strip parallel plane. Although the application of the MTRT results in a more complex equivalent circuit, its use allows some added characterization, like longitudinal section electric mode (LSE) and longitudinal section magnetic mode (LSM), microstrips with truncated substrate, or structures with different dielectric regions. A computer program using TRT and MTRT proposed in this work is implemented for the characterization of microstrips on truncated isotropic and anisotropic substrates. In this analysis, propagating and evanescent modes are considered. Thus, it is possible to characterize both the dominant and higher order modes of the structure. Numerical results are presented for the effective permittivity, characteristic impedance and relative phase velocity for microstrip lines with different parameters and dimensions of the dielectric substrate. Agreement with the results obtained in the literature are shown, as well as experimental results. In some cases, the convergence analysis is also performed by considering the limiting conditions, like particular cases of isotropic materials or structures with dielectric of infinite size found in the literature. The numerical convergence of the formulation is also analyzed. Finally, conclusions and suggestions for the continuity of this work are presented

Análise dos Modos Ressonantes em Antenas de Microfita sobre Substratos Iso/Anisotrópicos por Técnicas da Ressonância Transversa

Neste trabalho, são utilizadas a Técnica da Ressonância Transversa (TRT) e a Técnica da Ressonância Transversa Modificada (MTRT), para a determinação das freqüências dos modos ressonantes de antenas de microfita com patch quadrado, retangular e circular e com substratos isotrópicos e anisotrópicos. Para isso, é proposto um modelo da cavidade equivalente, onde a antena tipo patch retangular é representada como sendo a superposição de duas linhas infinitas em microfita, uma de largura W, representando a dimensão que expressa a largura do patch, e a outra com largura L, representando a dimensão que expressa o comprimento do patch. A avaliação da eficiência e aplicabilidade dos métodos citados é realizada comparando-se com resultados experimentais e obtidos através de outras técnicas. Três situações serão verificadas: estruturas com substrato infinito, estrutura com substrato tipo pedestal e estruturas com substrato truncado além dos limites da fita metálica. Os resultados obtidos demonstram que as técnicas de análise de onda completa utilizadas neste trabalho, por um formalismo matemático mais rigoroso, são eficientes e precisas tanto na aplicação em estruturas com substrato isotrópico como nas que possuem substrato anisotrópico. Inicialmente são consideradas apenas as estruturas com substratos isotrópicos, com diferentes constantes dielétricas, e é avaliada a influência da largura do substrato sobre as freqüências dos modos ressonantes das antenas. Posteriormente, a análise do truncamento do dielétrico é realizada para estruturas com substrato anisotrópico. Em todos os casos, os resultados experimentais, obtidos a partir da construção de protótipos, são confrontados com os obtidos a partir de simulação, utilizando as técnicas TRT e MTRT. No final, as técnicas descritas são utilizadas para antenas tipo patch circular, sendo utilizada uma técnica de equivalência para transformar a antena circular em outra quadrada ou retangular equivalente, dependendo do modo que se queira encontrar. Os resultados obtidos são então analisados, observando-se uma boa concordância e indicando a viabilidade do método. Após isso, são apresentadas as conclusões e sugeridos alguns temas para a continuidade deste trabalho

Construção, calibração e análise de desempenho de um piranômetro de baixo custo, baseado no modelo Kimball-Hobbs

In this work a pyrometer using the classic model of Kimball-Hobbs was developed, tested and calibrated. The solar radiation is verified through the temperature difference between the sensible elements covered by absorbing (black) and reflecting (white) pigmentations of the incoming radiation. The photoacoustic technique was used to optimize the choice of the pigments. Methodologies associated with linearity, thermo-variation, sensibility, response time and distance are also presented. To correctly classify the results, the international standard ISO 9060 as well as indicative parameters of World Meteorological Organization (WMO) are used. In addition a system of data acquisition of two channels with 12 bits, constructed during the this time, was used to measure the global solar radiation on the ground by the pyrometer and also by another pyrometer certified in the case of Keep & zonen. The results statistically show, through the hypothesis test presented here, that both equipments find population average with 95% of correctness

Perfis de distribuição volumétrica de pontas XR 11003 e TXVK-4 em diferentes condições de pulverização

Com o objetivo de avaliar a uniformidade da distribuição volumétrica e o efeito da angulação dos bicos na barra em pulverizações, foi conduzido experimento em laboratório, com dez unidades de cada uma das pontas de jato plano XR 11003 e de jato cônico vazio TXVK-4, fabricadas pela Spraying Systems Co. As pontas XR 11003 foram avaliadas, isoladamente, em mesa de prova para bicos construída conforme a Norma ISO 5682-1:1996, a 0,30; 0,40 e 0,50 m de altura, submetidas à pressão de 200 e 300 kPa e posicionadas com ângulos de 30º e 45º no sentido horário e anti-horário e na vertical; as pontas TXVK-4 foram avaliadas nas mesmas alturas, porém a 300 e 400 kPa, e somente na vertical. A distribuição média do volume coletado em cada configuração, das dez unidades de cada ponta, foi inserida num programa computacional, desenvolvido para o estudo, que permitiu a simulação do padrão de deposição de uma barra pulverizadora, com 24 bicos, com sobreposições variáveis, obtendo-se, ao final, o coeficiente de variação da sobreposição, o desvio- padrão e a média do volume aplicado. Os resultados sugerem a necessidade de ajustes no espaçamento entre bicos para a obtenção de melhor uniformidade na distribuição, principalmente quando se utiliza ângulo na barra; há menor influência da variação da altura da barra sobre a uniformidade da distribuição quando o espaçamento entre bicos é reduzido.

Distribuição volumétrica de calda produzidas pelas pontas pulverização XR, TP e TJ sob diferentes condições operacionais

Foram avaliados os perfis de distribuição volumétrica das pontas de pulverização de jato plano Extended Range XR 8004, Teejet TP 8004 e TwinJet TJ60-8004, em mesa de teste construída segundo a norma ISO 5.682-1:1996, sendo as pontas de pulverização posicionadas a 30, 40 e 50 cm de altura da mesa coletora, submetidas à pressão de 200 e 300 kPa, e posicionadas com ângulos de 30 e 45º nos sentidos horário e anti-horário e na posição vertical (0º). As pontas TJ60-8004 foram analisadas nas mesmas alturas, porém somente na posição vertical. Avaliaram-se 10 unidades de cada tipo de ponta, instaladas isoladamente na mesa. A distribuição média do volume pulverizado, coletado nas provetas, foi inserida em programa computacional, que permitiu a simulação do perfil de distribuição de uma barra pulverizadora com 24 bicos, em espaçamentos variáveis, obtendo-se ao final o coeficiente de variação, o desvio-padrão e a média do volume. Os resultados mostraram que a uniformidade de distribuição é menos influenciada pela variação da altura da barra quando o espaçamento entre bicos é reduzido e que há necessidade de adequação do espaçamento quando se utiliza ângulo na barra pulverizadora.

Evaluation of alternative containers to determining the working width of fertilizer spreaders

Os ensaios de largura de trabalho e uniformidade de distribuição são de difícil execução para o agricultor por exigirem equipamentos, recursos e métodos complexos. Portanto, este trabalho teve como objetivo avaliar coletores alternativos para tornar mais acessível a regulagem e a avaliação de distribuidores de fertilizantes sólidos a lanço. Foram utilizados quatro diferentes conjuntos de coletores: i) coletores construídos segundo a norma ISO 5690/1; ii) coletores de polietileno (bandejas plásticas) com tela de sombreamento para evitar o ricochete de material; iii) coletores formados por caixas de leite longa vida, e iv) coletores formados por vasos de polietileno (número 3,5). Também foram utilizados três diferentes distribuidores para as avaliações. Os coletores alternativos apresentaram maior retenção de partículas que os coletores normatizados. A largura efetiva de trabalho obtida para os coeficientes de variação de 12,5; 15; 17,5 e 20% variou entre os coletores nos diferentes percursos. O coletor que mais se assemelhou à norma foram os vasos de polietileno. Constatou-se que a altura dos coletores foi mais importante para sua eficiência do que a sua área de coleta.

Best practices for the implantation of ISO 14001 norms: a study of change management in two industrial companies in the Midwest region of the state of São Paulo - Brazil

Among the difficulties found in the implementation of ISO 14001 systems, resistance to change can always be found. It is mainly a consequence of the hurry to change, loss of focus, concentration of decision making at the level of top management, arbitrary imposition of objectives and results, faulty communication, and the absence of motivational and financial incentive for change.Therefore, the main objective of this paper is to present best practices with respect to the management of organizational change due to the implementation of ISO 14001 norms in two industrial companies in the Midwest region of the State of São Paulo - Brazil. (C) 2008 Elsevier Ltd. All rights reserved.

Orthogonality criterion for banishing hydrino states from standard quantum mechanics

Orthogonality criterion is used to show in a very simple and general way that anomalous bound-state solutions for the Coulomb potential (hydrino states) do not exist as bona fide solutions of the Schrodinger, Klein-Gordon and Dirac equations. (C) 2007 Elsevier B.V. All rights reserved.

Digital radiography using digital detector arrays fulfills critical applications for offshore pipelines

Digital radiography in the inspection of welded pipes to be installed under deep water offshore gas and oil pipelines, like a presalt in Brazil, in the paper has been investigated. The aim is to use digital radiography for nondestructive testing of welds as it is already in use in the medical, aerospace, security, automotive, and petrochemical sectors. Among the current options, the DDA (Digital Detector Array) is considered as one of the best solutions to replace industrial films, as well as to increase the sensitivity to reduce the inspection cycle time. This paper shows the results of this new technique, comparing it to radiography with industrial films systems. In this paper, 20 test specimens of longitudinal welded pipe joints, specially prepared with artificial defects like cracks, lack of fusion, lack of penetration, and porosities and slag inclusions with varying dimensions and in 06 different base metal wall thicknesses, were tested and a comparison of the techniques was made. These experiments verified the purposed rules for parameter definitions and selections to control the required digital radiographic image quality as described in the draft international standard ISO/DIS 10893-7. This draft is first standard establishing the parameters for digital radiography on weld seam of welded steel pipes for pressure purposes to be used on gas and oil pipelines.

Ergonomics work analysis applied to dentistry - a Brazilian case study

This paper presents the Ergonomic Work Analysis method in a Brazilian Dentist's office. Through the study, the constraints and the strategies in avoiding them were identified. It was found that dentists hardly use the position most indicated by the International Organization for Standardization (ISO) and the Federation Dentaire Internacionale (FDI) for both the patient and the dentist, which is respectively supine and 9 o'clock, due to the limited space and layout. Five types of treatments performed by the professional have been studied. The frequency and duration of actions in these treatments were accounted for and the standard positions adopted were identified. The AET was found to be a very suitable method to grasp the dentist's activity and build a point of view of the profession, which is characterized as: stressful, perfectionist and restrictive. Time management is presented as an important strategy to control the tension arising from performing the treatments.