The international expansion strategy of Striyah in Poland

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Estimating data divergence in cloud computing storage systems

Dissertação para obtenção do Grau de Mestre em Engenharia Informática

Manutenção baseada no estado de condição. Uma abordagem utilizando cartas de controlo modificadas

Dissertação para obtenção do Grau de Doutor em Engenharia Industrial

Ria de Aveiro F (Ílhavo): um naufrágio de época moderna na laguna de Aveiro

Dissertação apresentada para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Arqueologia

Reframing reverse logistics, reducing costs

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Improving contact center cost efficiency and customer experience in a retail company

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Modelação numérica de corpos flutuantes – extratores pontuais

Os conversores pontuais de energia das ondas baseiam-se no movimento de um flutuador. Neste trabalho modela-se a resposta de um corpo flutuante quando excitado por ondas regulares e irregulares. Ao contrário da engenharia naval, onde se pretende minimizar os movimentos de um navio face à agitação, na conversão da energia das ondas interessa que o comportamento do corpo flutuante seja ressonante. No entanto, ambos os problemas são modelados pelos mesmos modelos matemáticos. O objetivo deste trabalho é o desenvolvimento de um modelo numérico que permita conhecer o movimento do flutuador quando livre ou ligado a um sistema de conversão de energia Power Take-off (PTO). Nesta dissertação considera-se que o corpo tem apenas liberdade para efetuar movimentos de arfagem. A resolução numérica da dinâmica do extrator apoia-se na teoria linear, sendo nesta dissertação efetuada com recurso ao código comercial Ansys – AQWA, de utilização comum em problemas offshore. Numa primeira fase simulam-se situações para as quais existem resultados publicados na bibliografia, validando-se a metodologia utilizada. Posteriormente, estuda-se o comportamento do sistema de extração para ondas regulares e estados do mar típicos. Variam-se os coeficientes de amortecimento, elásticos e a massa quer do flutuador quer do sistema PTO, otimizando a extração de energia. Utilizam-se análises no tempo e na frequência. O estudo permitiu concluir que é fundamental, do ponto de vista da eficiência energética, que o sistema funcione com características ressonantes, o que é conseguido quando a velocidade do flutuador está em fase com a força de excitação hidrodinâmica. O ajuste da condição de ressonância é conseguida variando os coeficientes elásticos e massa do PTO ou a massa do flutuador.

Soldadura por fricção linear assistida por corrente eléctrica das ligas AA 6082-T6 a Ti6Al4V

A ligação dissimilar de ligas de alumínio a ligas de titânio tem elevado potencial para aplicações nas indústrias aeroespacial, automóvel e naval, devido à sua baixa razão peso/resistência mecânica. Contudo, soldar ligas de alumínio a ligas de titânio apresenta-se como um grande desafio, principalmente devido à formação de fases intermetálicas frágeis que têm um efeito negativo nas propriedades mecânicas da junta. Neste estudo, foram realizadas ligações dissimilares das ligas AA6082-T6 a Ti6Al4V, por Fricção Linear assistida por Corrente Eléctrica. Para a utilização de corrente eléctrica na Soldadura por Fricção Linear foram desenvolvidas, produzidas e testadas duas novas ferramentas. A estrutura da ligação foi analisada, por microscopia óptica e electrónica de varrimento. Controlando os parâmetros de soldadura foi possível obter soldaduras topo a topo e sobrepostas com um bom aspecto superficial e com continuidade metálica na interface. Nas ligações topo-a-topo observaram-se defeitos na raiz do cordão. As estruturas na zona soldada dependem fortemente da posição do pino em relação à interface. O uso da corrente eléctrica permitiu reduzir os defeitos na raiz, como vazios e falta de ligação na mesma, sem afectar as características metalúrgicas da interface. A utilização da corrente eléctrica permite aumentar a viscoplasticidade do material e facilitar a deformação plástica à volta do pino.

How can clusters help in the product type choice? The case of a specialized retail store

This work project (WP) is a study about a clustering strategy for Sport Zone. The general cluster study’s objective is to create groups such that within each group the individuals are similar to each other, but should be different among groups. The clusters creation is a mix of common sense, trial and error and some statistical supporting techniques. Our particular objective is to support category managers to better define the product type to be displayed in the stores’ shelves by doing store clusters. This research was carried out for Sport Zone, and comprises an objective definition, a literature review, the clustering activity itself, some factor analysis and a discriminant analysis to better frame our work. Together with this quantitative part, a survey addressed to category managers to better understand their key drivers, for choosing the type of product of each store, was carried out. Based in a non-random sample of 65 stores with data referring to 2013, the final result was the choice of 6 store clusters (Figure 1) which were individually characterized as the main outcome of this work. In what relates to our selected variables, all were important for the distinction between clusters, which proves the adequacy of their choice. The interpretation of the results gives category managers a tool to understand which products best fit the clustered stores. Furthermore, as a side finding thanks to the clusterization, a STP (Segmentation, Targeting and Positioning) was initiated, being this WP the first steps of a continuous process.

Paradox of choice: The influence of assortment size on customer satisfaction

Recently researchers showed that more choice is not always better. Choosing from large assortments can be overwhelming, raising expectations and decreasing overall level of consumer satisfaction. Author contributes to existing overchoice studies by using real assortment of online stores to find influence of assortment size on customer satisfaction. 90 students participated in the main experiment, where they chose a smartphone case for their friend. Results of the study show that large assortment size leads to higher expectations, higher choice difficulty and higher level of satisfaction. This research does not show overchoice presence and author suggests future studies could focus more on assortment variety and more personal characteristics of consumers, like preference uncertainty.

Young adults' preferences and satisfaction levels in Duty-free shopping in airports

This study aims to explore and understand what young adults’ duty free shoppers (18-26 years old) want and are getting from travel retail shopping on airport environments and to evaluate their satisfaction levels with the service. It has important managerial contributions since it is an important target in a fast growing market. An online survey was conducted with 188 young adults and its results show that young adults’ are somewhat satisfied with the overall service on duty free stores mainly in what concerns quality of the products and physical evidence of the stores. Results also show that the majority of buyers within this segment are price driven and strongly influenced by promotions associated with price reductions, and do not seem very satisfied with respect to that. Keywords: Young

Nutrition for the pediatric surgical patient: approach in the peri-operative period

Nutrition is essential for maintenance of physiologic homeostasis and growth. Hypermetabolic states lead to a depletion of body stores, with decreased immunocompetence and increased morbidity and mortality. The purpose of this paper is to provide an update regarding the provision of appropriate nutrition for the pediatric surgical patient, emphasizing the preoperative and postoperative periods. Modern nutritional support for the surgical patient comprises numerous stages, including assessment of nutritional status, nutritional requirements, and nutritional therapy. Nutritional assessment is performed utilizing the clinical history, clinical examination, anthropometry, and biochemical evaluation. Anthropometric parameters include body weight, height, arm and head circumference, and skinfold thickness measurements. The biochemical evaluation is conducted using determinations of plasma levels of proteins, including album, pre-albumin, transferrin, and retinol-binding protein. These parameters are subject to error and are influenced by the rapid changes in body composition in the peri-operative period. Nutritional therapy includes enteral and/or parenteral nutrition. Enteral feeding is the first choice for nutritional therapy. If enteral feeding is not indicated, parenteral nutrition must be utilized. In all cases, an individualized, adequate diet (enteral formula or parenteral solution) is obligatory to decrease the occurrence of overfeeding and its undesirable consequences.

Afonso de Albuquerque e a primeira expedição portuguesa ao Mar Vermelho (1513)

Este artigo pretende analisar a primeira expedição portuguesa ao Mar Vermelho, capitaneada pelo governador Afonso de Albuquerque, em 1513. Quinhentos anos depois desta viagem, reavaliamos a política manuelina para o Mar Roxo, observando o ataque à cidade de Adém e a consecutiva entrada naquele mar. Através da correspondência de Albuquerque e da cronística da época, tentamos compreender os motivos da derrota no assalto àquela cidade portuária e a importância desta expedição na acção daquele governador e na estratégia imperial de D. Manuel I.

The global shopper & brands communication at airports

This project aims to illuminate two perspectives on travel retail. On the one hand, it describes the main character of the shopping scenario at airports, namely the Global Shopper. It covers the entire profile of the referred character, the main nationalities that represent him and the current shopping trends of the passenger. Also estimates of the booming nationalities and the future purchasing trends are accurately presented. On the other hand, the travel retail market is analyzed from the airport brands’ perspective. It is described what is currently done in terms of brands communication in the top ten airports around the world and the expected future market retail trends. To accurately explore the Global Shopper behavior and purchasing preferences, a market research was conducted with a sample of 128 respondents, male and female, from different nationalities, age groups, occupation and education backgrounds. The essay tests hypothesis regarding the relevance of several variables in the purchasing process of the Global Shopper in order to understand the most pleasant way to approach consumers in travel retail. The main variables studied concern the reasons to shop at airports, to whom the passenger shops, the preferred category and brand of purchase, feelings while shopping abroad, impulsive buying behavior, brand loyalty, the use of mobile devices in the shopping process, brands communication at airports, pre-ordering online and the attitude towards self-service stores. Some findings were in accordance with expectations, while others were a surprise and may produce valuable recommendations for future travel retail practices. 4 The main relevant results concern two areas, namely pre-ordering online and self-service stores. Results showed a certain stress about not having enough time to choose between the various offerings in travel retail, as well as difficulty in dealing with crowed stores. However, pre-ordering online was not common, which would be an initiative that could solve the discomfort at airport’s stores. Moreover, self-service would promote efficiency in stores allowing passengers to save time if they already know how to go through the shopping process by themselves. Another possible recommendation concerns differentiating the strategy in travel retail for the two genders. Some differences were found in the categories bought by male and female, as well as to how brands should shape their approach concerning the demands of each gender.

Electric vehicle assistant based in driver profile

This paper presents the outcomes of a research work consisting in the development of an Electric Vehicle Assistant (EVA), which creates and stores a driver profile where are contained the driving behaviours related with the EV energy consumption, the EV battery charging information, and the performed routes. This is an application for mobile devices that is able to passively track the driver behaviour and to access several information related with the EV in real time. It is also proposed a range prediction approach based on probability to take into account unpredictable effects of personal driving style, traffic or weather.