Conceptual model for decomposing the value for the customer

Value has been defined in different theoretical contexts as need, desire, interest, standard /criteria, beliefs, attitudes, and preferences. The creation of value is key to any business, and any business activity is about exchanging some tangible and/or intangible good or service and having its value accepted and rewarded by customers or clients, either inside the enterprise or collaborative network or outside. “Perhaps surprising then is that firms often do not know how to define value, or how to measure it” (Anderson and Narus, 1998 cited by [1]). Woodruff echoed that we need “richer customer value theory” for providing an “important tool for locking onto the critical things that managers need to know”. In addition, he emphasized, “we need customer value theory that delves deeply into customer’s world of product use in their situations” [2]. In this sense, we proposed and validated a novel “Conceptual Model for Decomposing the Value for the Customer”. To this end, we were aware that time has a direct impact on customer perceived value, and the suppliers’ and customers’ perceptions change from the pre-purchase to the post-purchase phases, causing some uncertainty and doubts.We wanted to break down value into all its components, as well as every built and used assets (both endogenous and/or exogenous perspectives). This component analysis was then transposed into a mathematical formulation using the Fuzzy Analytic Hierarchy Process (AHP), so that the uncertainty and vagueness of value perceptions could be embedded in this model that relates used and built assets in the tangible and intangible deliverable exchange among the involved parties, with their actual value perceptions.

A user-centered interface for scheduling problem definition

In this paper we present a user-centered interface for a scheduling system. The purpose of this interface is to provide graphical and interactive ways of defining a scheduling problem. To create such user interface an evaluation-centered user interaction development method was adopted: the star life cycle. The created prototype comprises the Task Module and the Scheduling Problem Module. The first one allows users to define a sequence of operations, i.e., a task. The second one enables a scheduling problem definition, which consists in a set of tasks. Both modules are equipped with a set of real time validations to assure the correct definition of the necessary data input for the scheduling module of the system. The usability evaluation allowed us to measure the ease of interaction and observe the different forms of interaction provided by each participant, namely the reactions to the real time validation mechanism.

A study on dynamic state information (DSI) around users for safe urban life

To select each node by devices and by contexts in urban computing, users have to put their plan information and their requests into a computing environment (ex. PDA, Smart Devices, Laptops, etc.) in advance and they will try to keep the optimized states between users and the computing environment. However, because of bad contexts, users may get the wrong decision, so, one of the users’ demands may be requesting the good server which has higher security. To take this issue, we define the structure of Dynamic State Information (DSI) which takes a process about security including the relevant factors in sending/receiving contexts, which select the best during user movement with server quality and security states from DSI. Finally, whenever some information changes, users and devices get the notices including security factors, then an automatic reaction can be possible; therefore all users can safely use all devices in urban computing.

Comportamentos de interação em alunos com perturbações do espectro do autismo: o contributo de histórias sociais na hora do conto

Dissertação apresentada à Escol a Superior de Educação de Lisboa para obtenção de grau de mestre em Ciências da Educação, especialidade Educação Especial: Problemas Graves de Cognição e Multideficiência

Fluência e precisão da leitura: avaliação e desenvolvimento

Projeto de Intervenção apresentado à Escola Superior de Educação de Lisboa para obtenção do grau de Mestre em Didática da Língua Portuguesa no 1.º e 2.º Ciclo do Ensino Básico

Otimização de dose em mamografia

Mestrado em Radiações Aplicadas às Tecnologias da Saúde. Área de especialização: Imagem Digital com Radiação X.

Strategic bidding methodology for electricity markets using adaptive learning

The very particular characteristics of electricity markets, require deep studies of the interactions between the involved players. MASCEM is a market simulator developed to allow studying electricity market negotiations. This paper presents a new proposal for the definition of MASCEM players’ strategies to negotiate in the market. The proposed methodology is implemented as a multiagent system, using reinforcement learning algorithms to provide players with the capabilities to perceive the changes in the environment, while adapting their bids formulation according to their needs, using a set of different techniques that are at their disposal. This paper also presents a methodology to define players’ models based on the historic of their past actions, interpreting how their choices are affected by past experience, and competition.

O programa de formação dos mentores: conceção e planeamento

Este texto define e enquadra teoricamente as principais finalidades e orientações metodológicas do programa de formação dos mentores que acompanharam os professores em período probatório. O referencial de formação dos mentores construiu-se em torno das diferentes dimensões do ato de ensinar. A metodologia de formação organizou-se a partir do conceito de desenvolvimento profissional, considerando o mentor como objeto e sujeito da formação e procurando articular o processo formativo e o trabalho de supervisão desenvolvido pelos mentores, no terreno. As sessões de formação foram planeadas estrategicamente a partir de questões orientadoras às quais se procurou dar resposta através de um conjunto de atividades e materiais. Durante a implementação do período probatório foi produzido pelos intervenientes um conjunto considerável de documentos que foram trabalhados durante a formação. - Abstract This article defines and frames theoretically the main purposes and the methodological guidelines of the training program of mentors who have accompanied teachers on the probationary period. Those guidelines were constructed around the different dimensions of the act of teaching. The training methodology was organized from the concept of professional development, considering the mentor as object and subject of training and seeking to articulate the formative process and supervision work developed by mentors on the field. Training sessions have been strategically planned from guiding questions which sought to respond through a range of activities and materials. During the implementation of the probationary period, the participants delivered a considerable set of documents, which were worked on during training.- Resumen Este texto define y enfoca teóricamente las principales finalidades y orientaciones metodológicas del programa de formación de los mentores que acompañaron a los profesores en el periodo probatorio. La referencia formativa de los mentores se construyó en torno de las distintas dimensiones del hecho de enseñar. La metodología formativa se organizó a partir del concepto de desarrollo profesional, considerando al mentor como objeto y sujeto de la formación y buscando articular el proceso formativo y el trabajo de supervisión desarrollado por los mentores, en el terreno. Las sesiones de formación se proyectaron estratégicamente a partir de planteos orientadores, a los cuales se les dio respuesta a través de un conjunto de actividades y materiales. Durante la implementación del periodo probatorio, los participantes produjeron un considerable conjunto de documentos que se elaboraron durante la formación.

Acção do vento em edifícios altos

A acção do vento é um dos factores mais importantes a considerar na análise do comportamento de estruturas de grandes dimensões e elevada flexibilidade. Numa construção, a eficácia, a segurança e os custos da construção, são factores que estão directamente relacionados com a exactidão dos cálculos do projecto, devendo a acção do vento ser objecto de uma avaliação detalhada. O quadro de Países da Comunidade Europeia criou o eurocódigo (procedimento simplificado e determinístico) que é aplicado a todos os Países membro. Em edíficios, cuja altura supere em duas vezes o valor da largura, o código sugere a divisão da altura do edifício em três zonas, sendo a zona central subdividida em bandas. O código não define o número de bandas, ou as respetivas alturas, a considerar para a realização do cálculo da zona central. Pretende-se com este trabalho contribuir para o esclarecimento do número e dimensão dessas bandas horizontais (hstrip), a adoptar no cálculo. Como objecto do estudo são utilizados edifícios, com diferentes alturas, geometrias e características estruturais. Como ferramenta é utilizada a metodologia do código, tendo sido elaborada uma folha de cálculo para o processamento de dados. Conseguiu-se assim representar o perfil do desvio percentual em relação ao valor óptimo, em função do número de faixas horizontais pretendido para realizar cálculo.

O impacto do uso da tala nocturna na qualidade de vida do indivíduo com Síndrome do Túnel Carpiano

A Síndrome do Túnel Carpiano é uma neuropatia compressiva do nervo mediano que desencadeia défices motores e sensoriais que interferem com o desempenho dos papéis ocupacionais e, concomitantemente, com a Qualidade de Vida. Este trabalho tem como objectivo principal definir quais os benefícios do uso da tala nocturna e o impacto manifesto na Qualidade de Vida do indivíduo com esta patologia. Os resultados revelaram uma melhoria na percepção do estado de Saúde Geral, bem como uma diminuição do nível da dor no grupo ao qual se aplicou a tala, sugerindo que esta intervenção promove uma melhoria da Qualidade de Vida.

A marcha: a influência do Gerador de Padrão Central

A marcha é influenciada por um conjunto de factores que resultam da interacção e organização própria de sistemas neurais e mecânicos, entre os quais, da dinâmica músculo-esquelética, da modulação pelos centros nervosos superiores, pela modulação aferente e é, também, assumida como sendo controlada pelo Gerador de Padrão Central (GPC), que se define como um programa central baseado num circuito espinal geneticamente determinado, capaz de produzir um ritmo associado a cada marcha. Apresenta-se como objectivo deste trabalho abordar quais os modelos explicativos para o funcionamento do GPC e qual a evidência científica, que continua a ter muitas divergências.

A iliteracia financeira como factor de risco para as instituições de crédito portuguesas

Mestrado em Contabilidade e Gestão das Instituições Financeiras

Technical and economic resources management in smart grids using heuristic optimization methods

Intensive use of Distributed Generation (DG) represents a change in the paradigm of power systems operation making small-scale energy generation and storage decision making relevant for the whole system. This paradigm led to the concept of smart grid for which an efficient management, both in technical and economic terms, should be assured. This paper presents a new approach to solve the economic dispatch in smart grids. The proposed methodology for resource management involves two stages. The first one considers fuzzy set theory to define the natural resources range forecast as well as the load forecast. The second stage uses heuristic optimization to determine the economic dispatch considering the generation forecast, storage management and demand response

Multidimensional aspects related to shiftworkers' health and well-being

The impact of shift and night work on health shows a high inter- and intra-individual variability, both in terms of kind of troubles and temporal occurrence, related to various intervening factors dealing with individual characteristics, lifestyles, work demands, company organisation, family relations and social conditions. The way we define "health" and "well-being" can significantly influence appraisals, outcomes and interventions. As the goal is the optimisation of shiftworkers' health, it is necessary to go beyond the health protection and to act for health promotion. In this perspective, not only people related to medical sciences, but many other actors (ergonomists, psychologists, sociologists, educators, legislators), as well as shiftworkers themselves. Many models have been proposed aimed at describing the intervening variables mediating and/or moderating the effects; they try to define the interactions and the pathways connecting risk factors and outcomes through several human dimensions, which refer to physiology, psychology, pathology, sociology, ergonomics, economics, politics, and ethics. So, different criteria can be used to evaluate shiftworkers' health and well-being, starting from biological rhythms and ending in severe health disorders, passing through psychological strain, job dissatisfaction, family perturbation and social dis-adaptation, both in the short- and long-term. Consequently, it appears rather arbitrary to focus the problem of shiftworkers' health and tolerance only on specific aspects (e.g. individual characteristics), but a systemic approach appears more appropriate, able to match as many variables as possible, and aimed at defining which factors are the most relevant for those specific work and social conditions. This can support a more effective and profitable (for individuals, companies, and society) adoption of preventive and compensative measures, that must refer more to "countervalues" rather than to "counterweights".

Safety high accuracy Context-Aware Matrix (CAM) making based on X.509 proxy certificate

Human Computer Interaction (HCl) is to interaction between computers and each person. And context-aware (CA) is very important one of HCI composition. In particular, if there are sequential or continuous tasks between users and devices, among users, and among devices etc, it is important to decide the next action using right CA. And to take perfect decision we have to get together all CA into a structure. We define that structure is Context-Aware Matrix (CAM) in this article. However to make exact decision is too hard for some problems like low accuracy, overhead and bad context by attacker etc. Many researcher has been studying to solve these problems. Moreover, still it has weak point HCI using in safety. In this Article, we propose CAM making include best selecting Server in each area. As a result, moving users could be taken the best way.