ICT-palveluiden asiakaslähtöinen tuotteistaminen, case Valtion IT-palvelukeskus

Syksyllä 2012 Valtion IT-palvelukeskuksen teettämässä asiakastyytyväisyyskyselyssä alle puolet vastanneista oli tyytyväisiä palveluiden tuotteistamiseen, joka heijastui asiakkaan kokemaan palvelun arvoon. Tutkimuksen tavoitteena oli selvittää valtionhallinnon asiakkaille tarjottavien ICT-palveluiden asiakaslähtöiseen tuotteistamiseen vaikuttavat oleelliset osa-alueet. Tutkimus oli luonteeltaan kvalitatiivinen ja tutkimusmenetelmänä käytettiin grounded theory -menetelmää. Tutkimusaineisto koostui 11 johtajahaastattelusta. Tutkimustuloksia käsiteltiin kolmessa teemassa: ICT-palvelu, tuotteistaminen ja asiakaslähtöisyys. Tutkimustulosten perusteella asiakaslähtöiseen tuotteistukseen vaikuttavia tekijöitä ovat yhteinen tavoite ja yhteistyö; asiakasymmärrys, hyödyt ja lisäarvo, laatu ja luottamus, osaaminen ja oppiminen, vastuut ja roolit sekä vuorovaikutus. Tutkimustulokset antavat hyvän lähtökohdan asiakaslähtöisen tuotteistuksen kehittämiseen ja palveluiden laadun parantamisen kehitystoimenpiteiden suunnitteluun.

Johtamisen keinot tiimien tiedonvaihdon ja oppimisen edistämiseksi logistiikkayrityksessä

Tämän päivän nopeasti muuttuvassa toimintaympäristössä tiedon ja oppimisen merkitys korostuu. Tiimityön lisäännyttyä on tiimien oppiminen merkittävä osa organisaation oppimista. Tässä tutkimuksessa tiimien oppimista tarkastellaan työssäoppimisen kautta. Tutkimuksen case –yrityksenä on logistiikkayritys. Tutkimuksen empiirinen osuus toteutettiin teemahaastatteluin. Haastateltavia oli yhteensä kaksitoista henkilöä. Haastatteluissa olivat edustettuina tuotannon työntekijät, toimihenkilöt ja esimiehet. Tutkimuksen tuloksina havaittiin, että johdon ja esimiesten rooli on äärimmäisen tärkeä tiimien oppimisen edistämisen kannalta. Johto voi edistää tiimien oppimista osoittamalla kiinnostusta ja luottamusta tiimien työtä kohtaan, sitoutumalla oppimisen mahdollistamiseen ja kannustamalla tiimejä oppimaan myös omalla esimerkillään.

Utstillingens retorikk : et bidrag til en retorisk didaktikk for kunst og håndverk

The topic of this dissertation is the didactic exhibition in the Arts and Crafts subject. Exhibiting student work and art and form culture is part of a long professional tradition in the field. Yet, exhibition as form and as a way of learning are inadequately explored and debated. The didactic problem area of the thesis, where studies of formative practices are central, place it within the research field of Educational Slojd. The didactic standpoint and main theoretical perspective relate the project to the Arts didactics research field at the University College of Bergen where the aim is to develop an alternative didactics thinking for the arts; a rhetoric arts didactics. Didactic focus is shifted from the relationship between teacher – pupil – teaching materials, to studies of how knowledge is formulated in specific practices. The thesis has a premise that every exhibition has its own rhetoric and that didactics is inscribed in this rhetoric in the broadest and cultural sense. Through impulses from classical rhetoric and recent text theory, the thesis challenges the Arts and Crafts’s own idiom, its theoretical foundation and didactic grasp such as shown in the discourse established by the discipline and its specific exhibitive practices, as well as studying the relationship between verbal language and the discipline’s own register. The overall objective is to develop knowledge about exhibition rhetoric and its potential as a knowledge and learning arena in this field, and thereby contribute to developing a rhetoric didactics for the Arts and Crafts subject. This raises questions such as: How is an exhibition considered to be used and understood in the subject’s didactics texts and texts about didactics? How do different exhibition spaces inscribe conditions for exhibition work? How can a rhetoric perspective of didactics make aspects of an exhibition’s form register visible and contribute to knowledge of the creative processes in an exhibition? How do some selected exhibitions inscribe creativity and learning? What can a rhetoric perspective bring to the Arts and Crafts? A rhetoric didactics perspective includes knowledge of the tradition. A historical-ideological overview traces how exhibition, of both pupil/student work and of art and form culture, are used and considered as used in the discipline over time. This part can be read separately, but in this thesis, is primarily conceived as a backdrop for the development of the dissertation’s main rhetoric perspective. The empirical data are collected from my teacher training institution and consist of specific exhibition spaces and practices, of which my own production of two exhibitions can link the research to artistic development work. A rhetoric didactics is concrete, specific and contextual. The rhetoric readings are descriptive and show how culture and nature, temporality, materiality and technology are inscribed in the exhibition’s form. Didactic reflection develops from, and close to, the rhetoric readings of the exhibition’s form and content to finally arrive at a rhetorical concept for creativity and learning.

Women’s Literary Club of St. Catharines Fonds

The Women's Literary Club of St. Catharines was founded in 1892 by a local author, Emma Harvey (Mrs. J.G.) Currie (1829-1913) and held its last official meeting on February 19, 1994. The Club developed, flourished and eventually waned. After more than one hundred successful years, the last members deposited the Club's archives at Brock University for the benefit of researchers, scholars and the larger community. The ‘object of the Club’ was established as “the promotion of literary pursuits.” The Club was a non-profit social organization composed of predominantly white, upper middle class women from the St. Catharines and surrounding areas. Club meetings were traditionally held fortnightly from March to December each year. The last meeting of the year was a celebration of their Club anniversary. The early meetings of the Club include papers presented and music performed by Club members. The literary pursuits that would dominate the agendas for the entire life of the Club reflected an interest in selected authors, national and local history, classical history, musical performances and current cultural and newsworthy events. For example in 1893 a typical meeting agendas would contain papers on Henry Wadsworth Longfellow, Hawaii, Brook Farm, Miss Louisa May Alcott and “Education of Women 100 years Ago.” Within the first year of the Club’s existence, detailed minute books became the norm and an annual agenda or program developed. The WLC collection contains a near complete set of meeting minutes from 1892 until 1995 and a comprehensive collection of yearly programs from 1983-1967 which members took great care to publish each year. Mrs. Currie brought together a group of women with a shared interest in literature and history, who wanted to pursue that interest in a formal and structured manner. She was well educated and influenced at an early age by her tutor and mentor William Kirby, local historian, writer and newspaper editor from Niagara-on-the-Lake. While Currie’s private education influenced her love of literature and history, the Club movement of the 1890’s offered a more public forum for her to share knowledge and learning with other women. Mrs. Currie was the wife of St. Catharines lawyer, James G. Currie, who also served as a Member of Parliament for the county of Lincoln. Mrs. W.H. McClive, who was also married to a St. Catharines lawyer, worked closely with Currie and they began research into the possibility of a literary Club in St. Catharines. Currie corresponded with a variety of literary Clubs across North America before she and Mrs.McClive tagged onto the momentum of the Club movement and published “A Clarion call for Women of St. Catharines To Form a Literary Club” in the local paper The St. Catharines Evening Journal. in 1892 and asked like Clubs to publish the news of their new Club. The early years of the WLC set the foundation of how the Club meetings and events would unfold for the next 80 plus years. Photos and minutes from the first ten years reveal an excitement and interest in organized Club outings. One particular event, an annual pilgrimage to the homestead of Laura Secord, became a yearly celebration for the Club. Club President, Mrs. Currie’s own personal work on Laura Secord amplified the Club’s interest in the ‘heroine of 1812’ and she allocated the profits from her publication on Secord in order to create a commemorative plaque/monument in the name of Laura Secord. The Club celebrated this event with a regular pilgrimage to this site. The connection felt by Club members and this memorial would continue until the Club’s last meetings. The majority of members in the early years were of the upper middle classes in the growing city of St. Catharines. Many of the charter members were the wives of merchants, business men, lawyers, doctors, even a hatter. Furthermore, the position of president was most often held by a woman with a comprehensive list of interests. This is particularly the case in Isabel Brighty McComb (1876-1941). Brighty who became a member in 1903, became Club president in 1932 and stayed in her post until her death in 1941. Similar to Mrs. Currie, Brighty was a local historian and published 2 booklets on local history. Her obituary indicates her position in the community as an author and involved community member committed to lifetime memberships in the Imperial Order of Daughters of Empire, I.O.D.E., the National Organization of Women, N.O.W. and the United Empire Loyalist Society, as well as the WLC. She was a locally known ‘teacher of elocution’ and a devoted researcher of Upper Canadian history. In a Club scrapbook dedicated to her, the biographical sketch illustrates the professionalism surrounding Brighty. There is very little personal history mentioned and the focus is on her literary works, her published essay, booklets and poetry. This professional focus, evident in both her obituary and the scrapbook, illustrate the diversity of these women, especially in their roles outside of the home. The WLC collection contains a vast array of essay, lectures clippings and scrapbooks from past meetings. Organized predominantly by topic or author, the folders and scrapbooks offer a substantial amount of research opportunity in the literary history of Canada. The dates, scope of topics and authors covered offer historians an exciting opportunity to examine the consumption of particular literary trends, artists and topics within the context of a midsized industrial city in English Canada. This is especially important because the agenda adhered to by the Club was bent on promoting, discussing and reviewing predominantly Canadian material. By connecting when and what these women were studying, scholars many gain a better understanding of the broader consumption and appreciation of literary and social trends of Canadian women outside of publishing and institutional records. Furthermore, because the agendas were set by and for these women, outside of the constructs of an institutionalized canon or agenda, they offer a fresh and on the ground examination of literary consumption over an extensive length of time.

El sector del turismo en salud bajo el Tratado de Libre Comercio con Estados Unidos

Esta investigación tiene como objetivo, analizar el proceso de internacionalización del Turismo en Salud en Colombia bajo el marco del tratado de libre comercio con Estados Unidos. De esta manera, se logrará entender no solamente los retos que las grandes empresas, Pymes y el gobierno deben enfrentar para ser más competitivos sino también los factores internos y externos que afectan al sector del Turismo en Salud en Colombia a corto, mediano y largo plazo bajo el marco del Tratado de Libre Comercio con Estados Unidos. Se identifican oportunidades de negocio con Estados Unidos, estrategias diferenciadoras para dicho sector y planes de acción que aumenten la productividad del país, generando conocimiento nuevo y aprendizaje no solamente para los colombianos sino para toda aquella persona que reconoce que la única manera para que un país salga adelante, es brindando mejores oportunidades a sus habitantes. Para analizar, como es el proceso de internacionalización del Turismo en Salud en Colombia, se estudia el panorama actual del sector de turismo de salud en Colombia, las proyecciones estimadas acerca del crecimiento del sector del turismo en salud en Colombia, se identifican las oportunidades de negocios, las alianzas estratégicas para el sector y se analiza el sector de turismo de salud bajo el Tratado de Libre Comercio con Estados Unidos a través del análisis DOFA, con el propósito de posicionar el sector de turismo de salud como sector de talla mundial.

Ontology supported competency system

Traditionally representation of competencies has been very difficult using computer-based techniques. This paper introduces competencies, how they are represented, and the related concept of competency frameworks and the difficulties in using traditional ontology techniques to formalise them. A “vaguely” formalised framework has been developed within the EU project TRACE and is presented. The framework can be used to represent different competencies and competency frameworks. Through a case study using an example from the IT sector, it is shown how these can be used by individuals and organisations to specify their individual competency needs. Furthermore it is described how these representations are used for comparisons between different specifications applying ontologies and ontology toolsets. The end result is a comparison that is not binary, but tertiary, providing “definite matches”, possible / partial matches, and “no matches” using a “traffic light” analogy.

An Evaluation of”Middle Ages Dead or Live?”The first interactive exhibition at the National Museum of History

This is a study conducted at, and for, the National Museum of History in Stockholm. The aim of the study was to confirm or disconfirm the hypothesis that visitors in a traditional museum environment might not take part in interactivity in an interactive exhibition. And if they do the visitors might skip the texts and objects on display. To answer this and other questions a multiple method was used. Both non participant observations and exit interviews were conducted. After a description of the interactive exhibits, theory of knowledge and learning is presented before the gathered data is presented. All together 443 visitors were observed. In the observations the visitors were timed on how much time they spent in the room, the time spent on the interactivity, texts and objects. In the 40 interviews information about visitors’ participation in the interactivity was gathered. What interactivity the visitor found easiest, hardest, funniest and most boring.The result did not confirm the hypothesis. All kinds of visitors, children and adults, participated in the interactivities. The visitors took part in the texts and objects and the interactive exhibits.

A gestão do conhecimento e a inovação tecnológica como fatores de sobrevivência e de competitividade na sociedade do conhecimento: uma análise exploratória das MPEs do Rio Grande do Norte

The study examines the process of Knowledge Management and Technological Innovation in Small and Micro Enterprises (SME) in Rio Grande do Norte, Brazil, and proposes actions that can contribute to regional development and competitiveness of SME. Presents as technological innovation can help to make the SME entrepreneurial activities with innovative and competitive. Defines the phases and activities of the construction of knowledge in small organizations. Examines the process of Innovation, Research and Development (R & D) in SME. Identifies the use of knowledge management and technological innovation in management practices and social interaction to influence the competitiveness of SME. Covers the communities of practice as a diffuser of knowledge and learning. To obtain the data were used questionnaires with closed questions with multiple choice, direct observations and interviews with companies. The questionnaires and interviews covered the topics of Innovation, Knowledge Management and Competitive Intelligence on SME. The sample consisted of a total of 13 Small and Micro Enterprises Award winning MPE Brazil Competitiveness, sponsored by SEBRAE in the State of Rio Grande do Norte. The assessment questionnaires dealing with the Knowledge Management (KM Diagnostics - Model Bukowitz and Williams, 2002) and the process of Technological Innovation (Adaptation of ANPEI - National Association for Research, Development and Engineering of Innovative Companies). With the analysis, we concluded that the SME perceive knowledge management, but not formalized management practices so as to facilitate the dissemination of information. Soon, these companies need additional supports to direct them to the innovative activities that generate added value and competitiveness in the market

RoboEduc: especificação de um software educacional para ensino da robótica às crianças como uma ferramenta de inclusão digital

Because of social exclusion in Brazil and having as focus the digital inclusion, was started in Federal University of Rio Grande do Norte a project that could talk, at the same time, about concepts of collaborative learning and educational robotics , focused on children digitally excluded. In this context was created a methodology that approaches many subjects as technological elements (e. g. informatics and robotics) and school subjects (e. g. Portuguese, Mathematics, Geography, History), contextualized in everyday situations. We observed educational concepts of collaborative learning and the development of capacities from those students, as group work, logical knowledge and learning ability. This paper proposes an educational software for robotics teaching called RoboEduc, created to be used by children digitally excluded from primary school. Its introduction prioritizes a friendly interface, that makes the concepts of robotics and programming easy and fun to be taught. With this new tool, users without informatics or robotics previous knowledge are able to control a robot, previously set with Lego kits, or even program it to carry some activities out. This paper provides the implementation of the second version of the software. This version presents the control of the robot already used. After were implemented the different levels of programming linked to the many learning levels of the users and their different interfaces and functions. Nowadays, has been implemented the third version, with the improvement of each one of the mentioned stages. In order to validate, prove and test the efficience of the developed methodology to the RoboEduc, were made experiments, through practice of robotics, with children for fourth and fifth grades of primary school at the City School Professor Ascendino de Almeida, in the suburb of Natal (west zone), Rio Grande do Norte. As a preliminary result of the current technology, we verified that the use of robots associated with a well elaborated software can be spread to users that know very little about the subject, without the necessity of previous advanced technology knowledges. Therefore, they showed to be accessible and efficient tools in the process of digital inclusion

Pró-letramento: relações com o saber e o aprender de tutores do pólo Itapecuru-Mirim/MA

A presente dissertação é uma pesquisa qualitativa que busca compreender as relações com o saber e o aprender de professores-tutores participantes de um programa de formação continuada, denominado Pró-Letramento, no pólo Itapecuru-Mirim/MA. Fortes evidências de mudanças atitudinais indicam estabelecimento de novas relações com o saber e o saber-fazer da matemática das Séries Iniciais do Ensino Fundamental, em particular com as operações entre frações. Para tanto, realizou-se uma análise interpretativa das falas e registros dos professores-tutores, apoiadas sobre as teorias antropológicas da Relação do Saber e do Aprender de Charlot e do Didático de Chevallard.

Constituir-se professora de ciências para crianças de 4 a 6 anos de idade: processos formativos do ensino e aprendizagem

Nesta pesquisa assumo a narrativa como suporte epistemológico, por entender que a investigação narrativa possibilita compreender os processos de formação, de conhecimento e de aprendizagem pelos quais os sujeitos passam e assim constituem o seu processo identitário. Objetivo construir relações entre as experiências de formação vividas e relatadas pelas professoras investigadas e suas atitudes na docência relativa à alfabetização científica para crianças de 4 a 6 anos de idade. Foram seis os sujeitos que participaram da investigação: duas atuando em turmas de 4 anos; duas, com turmas de 5 anos e, duas com turmas de 6 anos, que atuam em 2 escolas do município de Castanhal, nordeste do Estado do Pará. Para fazer a triangulação da pesquisa, constituí o corpus a partir dos seguintes registros de informações: i) transcrição da entrevista semi-estruturada realizada com as seis professoras; ii) registro em meu diário de campo das observações das práticas pedagógicas em educação em ciências por elas desenvolvidas e iii) registros fotográficos, que foram analisados na perspectiva da análise textual discursiva. A partir de minha imersão no corpus, por meio de leituras e releituras, da sua desconstrução e unitarização, construí três eixos de análise: i) Formação das Professoras para Ensinar Ciências: sentidos do vivido; ii) Condições de Produção do Trabalho Docente: implicações pedagógicas; e iii) Estratégias de Ensino e Aprendizagens em Educação em Ciências. As análises dos resultados das experiências vividas pelas professoras investigadas durante o processo de formação inicial e continuada evidenciam que a preparação profissional relacionada à iniciação em ciências no âmbito da Educação Infantil e do primeiro ano do ensino fundamental ao longo do curso de magistério e/ou de licenciatura realizado e a ausência de um plano municipal ou escolar de formação continuada influenciam diretamente suas concepções e condutas pedagógicas quando ensinam ciências para crianças. As narrativas das professoras, em geral, também demonstraram que as implicações do cotidiano docente estão relacionadas ao pouco tempo que têm para o planejamento das práticas pedagógicas em educação em ciências, a sua não compreensão dos conceitos científicos a serem ensinados às crianças, as dificuldades de acesso às fontes de pesquisa e a grande quantidade de crianças por turma. Ainda sobre os resultados, a partir os relatos das professoras pesquisadas e do que observei em suas práticas pedagógicas em educação em ciências, em geral, as estratégias de ensino mais utilizadas por elas são: rodas de conversa; recorte e colagem; atividades mimeografadas do livro didático; e, uso de materiais concretos. Ao narrarem suas práticas docente em educação em ciências, as professoras demonstraram que, independente de como cada uma ensina ciências às crianças, elas acreditam estarem contribuindo em seu aprendizado à medida que as envolvem nas atividades ou ainda, a partir da compreensão de que os ensinamentos acerca da ciência, propagados pelas escolas, estão diretamente relacionados com a sua realidade.

O desenvolvimento de habilidades argumentativas no ensino médio: perspectiva a partir de um minicurso investigativo com base na história da ciência

The performance of investigative activities with lessons in teaching Science and Chemistry has promoted meaningful learning of scientific knowledge. This study aimed to develop the links between higher education for research and skills argumentative, aimed at building the scientific concept on combustion of the candle in a closed container, for students from two classes of 3rd year of high school, two city schools Bauru, São Paulo. We decided to do a short course investigative, to respond argumentative skills which are developed during the minicourse using investigative activities, knowledge from the history and philosophy of science. The results were gathered from analysis of video recordings of episodes of the short course in both the groups, to produce a higher rate of use of argumentative skill, which were classified into categories according to the prior knowledge of the subject, 'factual knowledge' , 'understanding of concepts' and 'reasoning and analysis.' From the information obtained, it was found that both the teachers and the students were consistent in their actions, and that the activity of reasoning is key to learning. Thus, one can realize that knowledge is not acquired all at the same time, each individual depends on the mediation of the teacher in order to reach different design more appropriate teaching and investigative linked with the argument can be the key tool to acquire this knowledge

O conhecimento, as redes e a competência em informação (CoInfo) na sociedade contemporânea: uma proposta de articulação conceitual

Article exploratory nature that presents reflection on the information, knowledge and learning society and the social role of information and knowledge about new social structures that culminate in the emergence of the "network society". The concepts of knowledge, networks and the importance of information literacy are highlighted to learn to access and use the information wisely and foster the construction and sharing of knowledge through relationships without restrictions of space and time. It aims to establish a conceptual link between, trying to show the need for better understanding between these areas for innovation and the development of people and organizations in contemporary society.

Função afim e suas propriedades através da resolução de problemas

Pós-graduação em Matemática em Rede Nacional - IBILCE