L’examen de la relation entre la participation à la prise de décision et la satisfaction au travail : application aux enseignants du secondaire algérien

Cette étude consiste à examiner la relation entre la participation des enseignants à la prise de décision et leur niveau de satisfaction au travail. Dans cette perspective, notre recherche s'est fixée quatre objectifs. Le premier objectif consiste à déterminer s'il existe une différence importante entre le niveau de participation actuel chez les enseignants et le niveau qu'ils désirent obtenir. Le deuxième objectif est de déterminer le niveau de satisfaction au travail chez ces enseignants. Le troisième objectif est de déterminer le niveau d'importance que les enseignants accordent aux items de décision. Finalement, la présente recherche consiste à déterminer s'il existe une relation entre, d'une part, la différence de participation, l'importance des décisions et, d'autre part, le niveau de satisfaction. L'étude a été entreprise sur un échantillon de 190 enseignants formateurs du secondaire algérien. 133 questionnaires nous ont été retournés. 110 questionnaires, soit 57.8% ont été jugés valables et constituent la base de données. Trois instruments ont été retenus pour les fins de cette recherche. Le premier instrument est le questionnaire d'informations générales sur l'enseignant. Le deuxième est le questionnaire de la participation des enseignants à la prise de décision. Le troisième est le questionnaire de la satisfaction au travail. Les deux derniers instruments répondent aux critères de validité de contenu et de fidélité requis pour ce genre de recherche. Les données ont été traitées sur système informatisé: micro-ordinateur de type STAT-PACK. Elles ont été interprétées à l'aide de statistiques descriptives: sous la forme de distribution de fréquences, de pourcentages et de moyennes. Les résultats sont les suivants: il existe une différence importante entre le niveau de participation actuelle perçue par les enseignants et leur niveau de participation souhaitée. Un survol rapide des résultats nous indique que la majorité des enseignants perçoivent avoir un niveau de participation très inférieur au niveau qu'ils désirent obtenir. Les résultats du deuxième objectif indiquent que la majorité des enseignants sont satisfaits de leur travail "d'une manière générale". Cependant, ces enseignants n'hésitent pas à se dire insatisfaits de certaines dimensions de leur travail. Le troisième objectif démontre que les enseignants accordent beaucoup d'importance aux décisions techniques (telle que l'organisation de l 'enseignement), et peu d'importance aux décisions administratives (telles que l'élaboration de l’emploi du temps, les réunions avec la direction de l’école...). Finalement, le quatrième objectif nous indique que les enseignants qui rapportent un état d'absence de participation, particulièrement dans les décisions qu'ils perçoivent importantes, sont très insatisfaits. La mesure de la satisfaction se réfère ici aux aspects suivants: administration-supervision, avenir scolaire, aspects financiers et relations avec la communauté.

La satisfaction des étudiants envers différentes formes de participation de parents volontaires dans une classe de 3e année primaire

L'éducation des enfants prend une large part des préoccupations de notre société québécoise. Assumée presqu'entièrement par les parents jusqu'à l’entrée de l'enfant à l’école, il existe, par la suite, des controverses au sujet du partage de sa responsabilité. Les parents demeurent les premiers éducateurs de l'enfant mais le cadre scolaire offre d'autres possibilités pour compléter sa formation. Jusqu'où les parents peuvent-ils pénétrer le milieu scolaire? et, où s'arrêtent les droits des professionnels de l'école? La discussion est toujours ouverte et depuis longtemps. La participation des parents, dans les politiques éducatives de l'état, comporte un débat actuellement en force. Les recherches dans ce domaine sont relativement récentes. Comme le note Sara L. Lightfoot (1978), les sociologues se sont attardés à l'étude de l’organisation, de la formation des systèmes sociaux et très peu aux relations de l'un à l'autre système. En éducation, ajoute-t-elle, quand des auteurs se penchent sur la liaison entre la famille et l’école, ils ont tendance à se concentrer sur les dissonances et les problèmes qui se dégagent de leurs relations. C'est ce que nous avons constaté lors de notre revue de littérature et plusieurs des recherches citées sont de cet ordre. Mais, d'autres chercheurs axent leurs recherches sur une tangente positive; la participation des parents devient un apport possible au développement académique et social de l'enfant. Ils étudient ce problème sous plusieurs aspects et, malgré certaines prises de positions distinctes les unes des autres tous affirment qu'il est profitable et même nécessaire à l’enfant que ses parents s'intéressent à son vécu scolaire. [...]

Patients' satisfaction and quality of life in coronary artery disease

OBJECTIVES: To assess satisfaction of survivors of coronary artery diseases (CAD) with healthcare services and to determine whether specific components of standard health-related quality of life (HRQL) assessment tools might identify areas of satisfaction and dissatisfaction. METHOD: A specific tool developed to provide a comprehensive assessment of healthcare needs was administered concomitantly with generic and specific HRQL instruments, on 242 patients with CAD, admitted to an acute coronary unit during a single year. RESULTS: 92.5% of patients confirmed their trust in and satisfaction with the care given by their General Practitioner; even so, one third experienced difficulty getting an appointment and a quarter wanted more time for each consultation or prompt referral to a specialist when needed. Around a third expressed dissatisfaction with advice from the practice nurse or hospital consultant. Overall 54% were highly satisfied with services, 33% moderately satisfied and 13% dissatisfied.Cronbach's alpha was 0.87; the corrected total-item correlation ranged between 0.55-0.75, with trivial 'floor' score and low 'ceiling' effect. Several domains in all three HRQL tools correlated with items relating to satisfaction. The Seattle Angina Questionnaire Treatment Score correlated significantly with all satisfaction items and with the global satisfaction score. CONCLUSION: Cardiac patients' demanded better services and advice from, and more time with, health professionals and easier surgery access. The satisfaction tool showed acceptable psychometric properties. In this patient group, disease-specific HRQL tools seem more appropriate than generic tools for surveys of patient satisfaction

Nonprofit brand heritage its ability to influence volunteer retention, engagement, and satisfaction

Volunteer organizations operate in a challenging environment and their management practices toward volunteers have become increasingly influenced by the private sector. This case study explores the impact of brand heritage on the experience of volunteering in such managed environments. We use data from the U.K. Scouts to show that brand heritage has a positive bearing on the level of engagement volunteers experience and on their reported attitude to the way(s) in which they are managed within the volunteer organization. We then use these findings to establish the salience of brand heritage to both long established and recently formed organizations, extending current volunteer management theory; consequently, we suggest volunteer managers utilize the power of brand heritage through unlocking its ability to retain engaged and satisfied volunteers.

Les relations de l’approche psycho-sociale avec la qualité de vie au travail du personnel et la satisfaction de vie des bénéficiaires dans un centre d'accueil d'hébergement

La personne âgée est globale, comme tout enfant ou tout adulte, alors nos interventions se doivent d'être globales. Nous ne devons plus nous permettre de disséquer la personne. Il faut remplacer et de là éliminer les clichés sur les étapes de la vie: l'âge des acquisitions, l'âge de la production et l’âge de l'inaction. Nous devons faire place à la notion de continuité de l'être. Comme le soulignait Nicolas Zay (1981), il ne s'agit pas de créer la vie, parce que déjà existante, mais il faut plutôt la faire circuler, la magnifier, la vivifier. Il ne s'agit que de respecter l'être humain, si âgé soit-il. Nous devons assurer à la personne âgée un minimum satisfaisant de moyens pour maintenir ses capacités ou pour suppléer certaines déficiences. Il en va de la dignité de la personne. Il faut "traiter" la personne âgée dans un milieu ordinaire, institutionnel peut-être, mais où nous retrouvons une qualité de vie, où l'environnement fera la promotion de la vie. Dans les centres d'accueil d'hébergement, nous disons souvent à la personne âgée « vous êtes chez-vous, mais ne placez pas telle chose sur le mur, n'encombrez pas vos bureaux de photos ou de bibelots, l'heure du bain est à ... etc. » Petites insignifiances qui nuisent à la création d'un milieu de vie de qualité. Il est urgent de modifier nos rapports, notre approche face au vieillissement. Il faut mobiliser les énergies et les potentiels de la personne âgée. Nous nous devons d'améliorer la formation des personnels qui travaillent auprès de cette clientèle âgée, nos interventions sont trop parcellaires. La recherche n'a fait que confirmer, à mes yeux, la valeur et l'à-propos de l'approche psycho-sociale, qui a comme spécificité de répondre aux besoins de la personne dans sa globalité bio-psycho-sociale. Cette recherche s'adresse avant tout aux intervenants des organisations d'hébergement. Elle se veut pratico-pratique. Elle se veut un outil pour intervenir dans le milieu, pour améliorer le milieu. Mais, elle fait aussi ressortir l'indispensable cheminement qui doit s'inscrire tant au niveau organisationnel, qu'au niveau individuel. Les centres d'accueil d'hébergement sont composés de personnes qui y résident et de personnes qui y travaillent: les centres d'accueil se doivent d'être des milieux de vie chaleureux. Simple et bien compliqué à la fois.

Touchpoints: parents and nurses perceptions and satisfaction

O apoio prestado às famílias que vivenciam a parentalidade deve basear-se numa relação de confiança entre enfermeiros e pais. A satisfação dos clientes e dos enfermeiros durante a prestação de cuidados assume grande relevância e pode ser considerada um ganho em saúde. Objetivo: Compreender a experiência e o significado atribuído pelos pais de crianças entre os 11 e os 24 meses e dos enfermeiros que participaram na implementação da metodologia Touchpoints (TP), uma intervenção de enfermagem inovadora. Desenho do Estudo e Métodos: Estudo qualitativo de cariz fenomenológico. A recolha de dados foi efetuada através de (i) diários de itinerância dos enfermeiros que participaram na implementação da metodologia TP e da (ii) técnica de grupos focais realizada junto de 10 pais de crianças do grupo de intervenção. Resultados: os pais consideraram que as sessões TP, implementadas pelos enfermeiros, contribuíram para: Aquisição de conhecimentos e competências; Validação de práticas parentais; Melhoria do comportamento da criança; Confiança parental; Relacionamento interpessoal; Competências profissionais; Competências específicas; Satisfação. Os enfermeiros que participaram no estudo consideraram que a metodologia TP contribuiu para: Mobilização e aplicação dos princípios TP; Processo de aprendizagem; Interesse dos pais; Sentimentos/emoções; Satisfação. Implicações Clínicas: Os enfermeiros que cuidam de famílias devem implementar metodologias inovadoras que facilitem a adaptação à parentalidade, como os Touchpoints. A implementação da metodologia TP contribuiu para a satisfação dos pais e enfermeiros.

Cultural and Social Cognitive Predictors of Academic Satisfaction in Southeast Asian American College Students

This study examined the predictive utility of Lent’s (2004) social cognitive model of well-being in the context of academic satisfaction with a sample of Southeast Asian American college students using a cross-sectional design. Path analysis was used to examine the role of perceived parental trauma, perceived parental acculturative stress, intergenerational family conflict, and social cognitive predictors to academic satisfaction. Participants were 111 Southeast Asian American and 111 East Asian American college students who completed online measures. Contrary to expectations, none of the contextual cultural variables were significant predictors of academic satisfaction. Also contrary to expectations, academic support and self-efficacy were not directly linked to academic satisfaction and outcome expectation was not linked to goal progress. Other social cognitive predictors were related directly and indirectly to academic satisfaction, consistent with prior research. Limitations and implications for future research and practice are addressed.

Exploring Health in Military Families: Does Continuity of Care Influence Patient Satisfaction?

To ensure mission-readiness for military members, support for their families is essential. Military family health and health care satisfaction has been a neglected area of study in this population. Satisfaction can be defined in terms of patient-, provider-, and practice-level factors and is influenced by continuity of care, which is often poor in transient military populations. Using a modified patient satisfaction survey, this study found that both the number of moves and assigned providers were significantly associated with continuity of care in military spouses. Further, continuity of care was a significant predictor of satisfaction with military health care.

With or without you: does partner satisfaction and partner-directed violence influence the presence of a partner on women's Facebook cover profile photographs?

Social network sites (SNSs) provide new opportunities for online self-presentation of millions of users. The cover profile photograph (CPP) along with written information regarding relationship status is a central component of online self-presentation, although their associations with actual romantic relationships are not clear. We investigated relationships between the presence of a current romantic partner on the CPP and the displayed relationship status and partner satisfaction, partner-directed violence and women's intrasexual competition with peers. A total of 28 % of the 158 women with a Facebook profile and being involved in a romantic relationship had their romantic partners on their CPP. As predicted, women with their partners on the CPP were more satisfied with their romantic relationship than others. Furthermore, women who did not have their partner on the CPP tended to conceal or lie in their displayed mating status suggesting that this may be a strategy how to attract another potential mate. The partner-directed violence and intrasexual competition hypotheses were not supported. Overall, the CPP and an honestly displayed relationship status is an expression of relationship satisfaction amongst women.

A Multidimensional Approach to Social Support: the Questionnaire on the Frequency of and Satisfaction with Social Support (QFSSS)

The Questionnaire on the Frequency of and Satisfaction with Social Support (QFSSS) was designed to assess the frequency of and the degree of satisfaction with perceived social support received from different sources in relation to three types of support: emotional, informational, and instrumental. This study tested the reliability of the questionnaire scores and its criterion and structural validity. The data were drawn from survey interviews of 2042 Spanish people. The results show high internal consistency (values of Cronbach's alpha ranged from .763 to .952). The correlational analysis showed significant positive associations between QFSSS scores and measures of subjective well-being and perceived social support, as well as significant negative associations with measures of loneliness (values of Pearson's r correlation ranged from .11 to .97). Confirmatory factor analysis using structural equation modelling verified an internal 4-factor structure that corresponds to the sources of support analysed: partner, family, friends, and community (values ranged from .93 to .95 for the Goodness of Fit Index (GFI); from .95 to .98 for the Comparative Fit Index (CFI); and from .10 to .07 for the Root Mean Square Error of Approximation (RMSEA)). These results confirm the validity of the QFSSS as a versatile tool which is suitable for the multidimensional assessment of social support.

Investigating the Mediator role of Social Safeness on the Relationship between Forgiveness and Life Satisfaction

The aim of the present study is to examine the mediating effect of social safeness on the relationship between forgiveness and life satisfaction. Participants were 311 university students who completed a questionnaire package that included the Trait Forgiveness Scale, the Social Safeness and Pleasure Scale, and the Life Satisfaction Scale. According to the results, social safeness and life satisfaction were predicted positively by forgiveness. On the other hand, life satisfaction was predicted positively by social safeness. In addition, social safeness mediated on the relationship between forgiveness and life satisfaction. The results were discussed in the light of the related literature and dependent recommendations to the area were given.

Individual and group antecedents of job satisfaction: a one-lab multilevel study

This study examines the simultaneous effect of individual (selfefficacy) and group variables (cohesion and gender diversity) on satisfaction. A laboratory study was conducted involving 373 college students randomly distributed across 79 small groups, who performed a laboratory task in about five hours. Two-level Hierarchical Linear Modeling (HLM) method was used. Results show the main effect from individual selfefficacy to satisfaction (both level 1), the cross-level effect from group cohesion (level 2) to individual satisfaction (level 1), and the interaction effect between self-efficacy and gender diversity to satisfaction. These results suggest that in a work group, satisfaction has a background in individual and group variables. Group cohesion and gender diversity have important effects on satisfaction. The article concludes with practical strategies and with limitations and suggestions for future research.

An examination of factors influencing ERP key-user satisfaction: A qualitative case study

Several companies are trying to improve their operation efficiency by implementing an enterprise resource planning (ERP) system that makes it possible to control the resources of the company in real time. However, the success of the implementation project is not a foregone conclusion; a significant part of these projects end in a failure, one way or another. Therefore it is important to investigate ERP system implementation more closely in order to increase understanding about factors influencing ERP system success and to improve the probability of a successful ERP implementation project. Consequently, this study was initiated because a manufacturing case company wanted to review the success of their ERP implementation project. To be exact, the case company hoped to gain both information about the success of the project and insight for future implementation improvement. This study investigated ERP success specifically by examining factors that influence ERP key-user satisfaction. User satisfaction is one of the most commonly applied indicators of information system success. The research data was mainly collected by conducting theme interviews. The subjects of the interviews were six key-users of the newly implemented ERP system. The interviewees were closely involved in the implementation project. Furthermore, they act as representative users that utilize the new system in everyday business processes. The collected data was analyzed by thematizing. Both data collection and analysis were guided by a theoretical frame of reference. This frame was based on previous research on the subject. The results of the study aligned with the theoretical framework to large extent. The four principal factors influencing key-user satisfaction were change management, contractor service, key-user’s system knowledge and characteristics of the ERP product itself. One of the most significant contributions of the research is that it confirmed the existence of a connection between change management and ERP key-user satisfaction. Furthermore, it discovered two new sub-factors influencing contractor service related key-user satisfaction. In addition, the research findings indicated that in order to improve the current level of key-user satisfaction, the case company should pay special attention to system functionality improvement and enhancement of the key-users’ knowledge. During similar implementation projects in the future, it would be important to assure the success of change management and contractor service related processes.