Desarrollo de una herramienta de gestión de proyectos y recursos en la nube integrada en Salesforce CRM

La actividad de muchas empresas, y en concreto las de software, está basada en proyectos. Típicamente, estas empresas tendrán un modelo de negocio orientado a productos para un mercado abierto, o un modelo de negocio orientado a consultoría para otras empresas. La empresa LeadClic Solutions se incluye en el segundo grupo. Se trata de una consultoría especializada en una tecnología emergente, Salesforce, cuya labor consiste en el desarrollo de aplicaciones cloud en esta plataforma que satisfagan las necesidades de sus clientes, desde empresas relativamente pequeñas hasta grandes empresas internacionales. Ante esta variedad de realidades, LeadClic necesita una herramienta versátil que permita una gestión eficaz de proyectos de distinta índole, integrando al mismo tiempo gestión de clientes, planificación, control de tiempo y costes, seguimiento, y gestión de recursos humanos. En la actualidad, la empresa basa esta gestión en un gran elenco de programas especializados, desatacando hojas de cálculo, herramientas de gestión de proyectos en diversos programas locales o en la nube, correo electrónico, servicios de comunicación y desarrollos personalizados en Salesforce. El objetivo de este Trabajo Fin de Grado es el diseño, implementación y validación de una herramienta en la nube, sobre la plataforma Salesforce, que integre las soluciones a todas las necesidades de la empresa. ---ABSTRACT---Many companies’ activity, in particular software companies’, is based on projects. Typically, these companies have a product for open market - oriented business model, or a B2B consultancy business model. The company LeadClic Solutions is included in the second group. It is a small consultancy, specialized in an emergent technology, Salesforce, that develops cloud applications in that platform to satisfy its clients’ needs, from small companies to big international ones. Faced with this variety of situations, LeadClic needs a versatile tool able to cope with an effective management of projects of different types, integrating at once client management, planning, time and costs control, monitoring, and human resources management. At the moment, the company bases this management on a wide range of specialized programs, such as spreadsheets, local and cloud based project management tools, emailing, communication services and Salesforce based custom developments. This Final Degree Project seeks to design, implement and validate a cloud based tool, on the Salesforce platform, to integrate the solution to all of the company’s needs into one single application.

La PMO, fuerza impulsora en la dirección estratégica en las empresas de TI

El objetivo de este trabajo es dar una visión de cuál es el potencial y beneficio que una Oficina de Gestión de Proyectos (PMO) es capaz de aportar a una organización. Cómo contribuye y garantiza que la estrategia de la compañía se está ejecutando. Para ello se realiza un estudio comparativo de tres empresas internacionales que pertenecen al ámbito TI. Se han seleccionado parámetros de medida clave para la obtención de datos. El análisis de los datos ha proporcionado la información necesaria para contestar cómo la PMO puede contribuir a ayudar a una organización a tener un progreso mensurable hacia el logro de la estrategia. ---ABSTRACT---The objective of this thesis is to highlight the potential benefits that a Project Management Office (PMO) is capable of providing to companies and businesses. The use of PMO greatly helps businesses succeed in strategic planning. In order to prove its effectiveness, I have provided a comparative study between three different international IT companies. These companies were selected for key parameters in obtaining data. The information gathered from the analysis of these companies has provided the necessary information to conclude that the implementation of PMO helps organizations make measurable progress in the area of strategic planning.

Consultoría en el marco económico-financiero de la empresa

Muchas de las grandes iniciativas empresariales, se ven truncadas por falta de un adecuado análisis económico-financiero. Incluso, muchas grandes ideas no son implantadas correctamente en el primer intento por este motivo, y son otras personas las que consiguen posteriormente el éxito de esas brillantes ideas gracias a una correcta aproximación financiera. Las empresas necesitan definir sus objetivos, establecer las para lograrlos, identificar las personas responsables de su ejecución (sus roles y funciones) y elaborar un plan económico-financiero que recoja el estudio de inversiones necesarias, el análisis de costes, la previsión de ingresos, así como la estrategia financiera más adecuada para la captación de los fondos necesarios para llevar a cabo las acciones programadas. Una vez iniciado el proyecto empresarial, será imprescindible realizar un seguimiento y control de la evolución (integración), tomando las medidas que se estimen oportunas para mantener el rumbo adecuado durante todo el tiempo de actividad. En este trabajo, aplicaremos las metodologías y buenas prácticas de la gestión de proyectos, como marco estructurado que nos permita abordar las principales cuestiones económico-financieras a tener en cuenta a la hora de enfrentarnos a un proyecto empresarial, para contribuir, en la medida de lo posible, a que los emprendedores tengan en cuenta estas cuestiones, facilitando así el desarrollo de negocios, en un difícil entorno económico de crisis como el que actualmente estamos viviendo en España, y animando de esta manera a optar por la iniciativa emprendedora, tratando de minimizar el riesgo en base al contenido. ---ABSTRACT---Lack of adequate economic and financial analysis truncates many of the entrepreneurship and innovation programs. Because of that reason, many great ideas are not even correctly implemented on the first attempt, and the person who finds the proper financial approach, succeed. All the enterprises have to establish clear objectives, actions to accomplish those objectives, assign roles, responsibilities and executive functions to specific people. Elaborate funding plan that contains surveys on necessary investments, cost analysis, estimate the income, liquid assets and also financial strategy suitable for fundraising to finance programmed actions. Once the project has been executed it is essential to monitor and control the development and integration adopting measures accordingly to the needs. This thesis applies methodology and best practice of project management as structured framework for the principal economic and financial issues facing business project. It is necessary contribution to entrepreneurs understanding of business, therefore facilitates business development in such rough environment as Spain is at this moment, and at the same time encourages adopting entrepreneur’s solution as less risky one. This document aims to explore all the economic and financial issues from methodological point of view based on my own professional experience, resulting in helping to understand the importance that economy and finances have in developing adequate corporate strategy. Crisis has highlighted inadequate functionality of many companies. Most popular first symptom is lack of cash flow that deteriorates the company, and results in suspension of payments followed by closing. In other cases, difficulties appear due to poor financial management of committed resources; to be observed in lack of prevision and planning or incorrect basic functionality and operational matters on daily basis. What would be your advice to someone who have magnificent business idea however no knowledge on how to handle finances in order to succeed in initiating and executing the project? Despite of the fact that the central nucleus of this paper is at economics and finances area, all the other concepts and topics given during master will be revived; for example business strategy, consultants abilities, organization and standard processes, among others, are impregnated with knowledge of project management.

Diseño de una red de acceso mediante fibra óptica

Con el objetivo de consolidar los conocimientos en Sistemas de Telecomunicación, se pretende diseñar una red para la distribución de servicios avanzados, como televisión, internet de banda ancha y telefonía, mediante el uso de la tecnología FTTH. La red será totalmente pasiva, óptica, y de gran ancho de banda, Tipo PON (Passive Optical Network), de manera que el haz de luz del emisor se distribuye hacia múltiples fibras siguiendo diferentes direcciones, o las confina en el sentido opuesto usando técnicas WDM y TDMA. En primer lugar, es preciso realizar un estudio teórico sobre las características de la fibra óptica, junto con las propiedades de los elementos activos y pasivos que interactúan con ella, para poder comprender la tecnología en la que se basa y así ofrecer una solución final acorde a las necesidades que se presenten. Tras un vistazo general a la tecnología de fibra óptica, se procede a estudiar las características y topologías de las redes de acceso basadas en la misma, junto con los requisitos de cara al diseño de la redes y a la gestión de proyectos. Se definirán los objetivos de la red, ya que la complejidad de la red depende de factores como la extensión y cobertura de la misma, o el ancho de banda. Posteriormente se irá diseñando la red en una arquitectura descendente hasta destinar una única fibra óptica para cada hogar dentro de la cobertura de la red. Se detallarán todas las especificaciones necesarias para definir la red, (potencias, modulaciones y tipos de fibra) así como el instrumental y demás medios necesarios para operar con la misma. Aunque el diseño de una red FTTH contempla muchos más aspectos de los estudiados en el presente proyecto, se tomó como objetivo el diseño y planificación correspondientes a una sección de un área de escasa población donde la instalación se tomó como viable, obviando así pequeños detalles y centrándose en el despliegue de fibra óptica. Se pretende así ofrecer una solución de infraestructura doméstica de telecomunicaciones, apta para las futuras necesidades que implican la creciente demanda de servicios como internet de banda ancha o almacenamiento y procesado de aplicaciones en nube. La fibra óptica tiene mucho que ofrecer a las telecomunicaciones, y cada vez es más frecuente encontrar redes de fibra óptica como parte de un servicio de telecomunicaciones, tanto como para particulares como empresas. ABSTRACT. Aiming to strengthen knowledge in Telecommunications Systems, is intended to design a network for advanced services broadcasting, including digital TV, broadband internet and telephony, by using FTTH technology. This network will be entirely passive optic, and high bandwidth, PON type (Passive Optical Network) so that the transmitter beam is broadcasting to multiple optical fibers, branching out in different ways or joining them in the opposite. First, it is necessary to perform a theoretical study on the characteristics of the optical fiber, along with the properties of the active and passive elements that interact with it, to understand the technology that is based and offer a final solution according needs that arise. After an overview of the optical fiber technology, we proceed to study the characteristics and topologies access networks based on that, together with the requirements to face the network design and project management. System objectives will be determined, since the complexity of the network depends on factors such as the size and scope of it, or bandwidth. Later, the network will be designing in downstream architecture to deliver a single optical fiber to each household within the network area. All necessary specifications to define the network (power, modulation and fiber types) will be determined, as instruments and other means to operate it. Although FTTH network design includes many more aspects of those studied in this project, it was taken as objective the network design and planning corresponding to a section of a sparsely populated area where the facility was taken as feasible thus obviating small details and focus on the deployment of optical fiber. This is intended to provide a solution of household telecommunications infrastructure suitable for future needs involving the growing demand for services such as broadband internet or processing storage and cloud applications. The optical fiber has much to offer to telecommunications, and it is increasingly common to find fiber optic networks as part of a telecommunications service, both to individuals and businesses.

Guía para el desarrollo de software seguro

El presente Trabajo de Fin de Grado (TFG) es el resultado de la necesidad de la seguridad en la construcción del software ya que es uno de los mayores problemas con que se enfrenta hoy la industria debido a la baja calidad de la misma tanto en software de Sistema Operativo, como empotrado y de aplicaciones. La creciente dependencia de software para que se hagan trabajos críticos significa que el valor del software ya no reside únicamente en su capacidad para mejorar o mantener la productividad y la eficiencia. En lugar de ello, su valor también se deriva de su capacidad para continuar operando de forma fiable incluso de cara de los eventos que la amenazan. La capacidad de confiar en que el software seguirá siendo fiable en cualquier circunstancia, con un nivel de confianza justificada, es el objetivo de la seguridad del software. Seguridad del software es importante porque muchas funciones críticas son completamente dependientes del software. Esto hace que el software sea un objetivo de valor muy alto para los atacantes, cuyos motivos pueden ser maliciosos, penales, contenciosos, competitivos, o de naturaleza terrorista. Existen fuentes muy importantes de mejores prácticas, métodos y herramientas para mejorar desde los requisitos en sus aspectos no funcionales, ciclo de vida del software seguro, pasando por la dirección de proyectos hasta su desarrollo, pruebas y despliegue que debe ser tenido en cuenta por los desarrolladores. Este trabajo se centra fundamentalmente en elaborar una guía de mejores prácticas con la información existente CERT, CMMI, Mitre, Cigital, HP, y otras fuentes. También se plantea desarrollar un caso práctico sobre una aplicación dinámica o estática con el fin de explotar sus vulnerabilidades.---ABSTRACT---This Final Project Grade (TFG) is the result of the need for security in software construction as it is one of the biggest problems facing the industry today due to the low quality of it both OS software, embedded software and applications software. The increasing reliance on software for critical jobs means that the value of the software no longer resides solely in its capacity to improve or maintain productivity and efficiency. Instead, its value also stems from its ability to continue to operate reliably even when facing events that threaten it. The ability to trust that the software will remain reliable in all circumstances, with justified confidence level is the goal of software security. The security in software is important because many critical functions are completely dependent of the software. This makes the software to be a very high value target for attackers, whose motives may be by a malicious, by crime, for litigating, by competitiveness or by a terrorist nature. There are very important sources of best practices, methods and tools to improve the requirements in their non-functional aspects, the software life cycle with security in mind, from project management to its phases (development, testing and deployment) which should be taken into account by the developers. This paper focuses primarily on developing a best practice guide with existing information from CERT, CMMI, Mitre, Cigital, HP, and other organizations. It also aims to develop a case study on a dynamic or static application in order to exploit their vulnerabilities.

Environmental impact indicators estimation in European rural devlopment programs. Limitations of evaluators and financial institutions? Expectatios

The European Commission established Mid-term evaluation for the period 2007-2013 on Rural Development Programs as part of a continuous evaluation system. Mid-term evaluations are important for the Commission because they help measuring the success of a program, as well as giving advice and pointing out good practices for the current and consecutive programming periods. One of the main elements used to achieve these objectives is the impact indicators estimation of the program. This paper will focus on how impact indicators estimation is done for just the environmental indicators. To do this the 88 Mid-term evaluations of Rural Development Programs for 2007-2013 period, were analyzed. This study shows how far the actual methodologies to obtain impact indicators? values are from what the European Commission expects when demanding this task to be done.

Agricultural trade and prosperity

In an environment where there is no communication between different social levels and which is suffering an increasing demand in agricultural production, agribusiness and quality, trade, as a regulator of the supply and demand, has a strong impact on the economic and environmental areas as well as on the farmers quality of life. This entails the need to find a sustainable and fair balance between the different parties (farmers and traders). This paper seeks to find this balance through the integration of trade with prosperity, understood not from a purely economic point of view, but as an improvement in life quality. This proposal is framed within Working With People (WWP) as the main conceptual base for achieving concrete actions that will promote a rapprochement between the parties that will lead to the sector?s sustainable resilience. This will be achieved through a exhaustive review of scientific literature in order to analyze and develop the state of the art of the concepts involved. The result is a conceptual proposal presented from the three dimensions of the WWP model: technical-entrepeneurial, ethical-social, political-contextual"

Evaluation of the competitiveness of agri-food sector in the región of the Alcarria Conquense(Spain)

The agrifood industry, like other sectors, faces the ongoing challenge of improving their competitiveness in order to strengthen its market presence and cater to the growing global population. This research measures the competitiveness of the agrifood industry in the region of La Alcarria Conquense (Spain), in the framework of the evaluation of programs in the territory that have aimed at improving and enhancing this sector. Through building the competitiveness profiles (Porter, 1990) and cluster analysis we have identified six competitive strategy patterns in food companies in the region. In addition, we have analyzed each of the areas of competitiveness and we can identify the strengths and weaknesses of the sector, and identify recommendations for increasing the responsiveness of the territory. Among the defining characteristics are the lack of association, the limitation on payment systems or virtual absence of training and innovation. However, programs to support the sector are highly valued and reverse in the long-term viability of these companies.

The chair of food Banks UPM as a tool of raising awareness and promoting a culture of rational food comsumption

The Chair of Food Banks UPM arises from a cooperation agreement between the Spanish Federation of Food Banks (FESBAL) and the Technical University of Madrid (UPM), with the aim of raising awareness and promoting rational food consumption to avoid food waste, through activities of training, transfer of knowledge and promotion of I+D+i. The aim of this paper is to reflect on the activities carried out during the first year in order to obtain learning lessons and improve the management of activities and resources.

Teaching Planning of Forestry Engineering in Spain : origins and evolution

This paper addresses the historical evolution of, from its inception, to the present day, within the changing context of EHEA and linked to professional competences. The research methodology, although it is mainly a historical document review, expert opinions on university educational planning of university education of forestry engineering in Spain are also included. The results show the evolution of centralized planning, based on technical knowledge transmission to an approach based on competences (technical, contextual and behavioral) focusing on learning for improving employability.

Improving engineering students' communication competence: designing innovative learning strategies

This research presents an innovative and formal educational initiative that is aimed at enhancing the development of engineering students’ specific competencies when studying Engineering Project Management subject. The framework of the experience combines theoretical concepts, the development of a real-case project carried out by multidisciplinary groups of three different universities, the use of software web 2.0 tools, and group and individual assignments of students that play different roles (project managers and team members). Under this scenario, this paper focuses on monitoring the communication competence in the ever growing Project Management virtual environment. Factors such as corporal language, technical means, stage, and management specific vocabulary among others have been considered in order to assess the students’ performance on this issue. As a main contribution, the paper introduces an ad-hoc rubric that, based on previous investigations, has been adapted and tested to this specific context. Additionally, the research conducted has provided some interesting findings that suggest further actions to improve and better define future rubrics, oriented to communication or even other competencies. As specific Project Management subject concerns, it has been detected that students playing the role of Project Managers strengthen their competencies more than those ones that play the role of Team Members. It has also been detected that students have more difficulty assimilating concepts related to risk and quality management. However those concepts related with areas of knowledge like scope, time or cost have been better assimilated by the students.

Planning and projects: three visionaires Friedmann, J., Trueba, I. and Ramos, A.

It is impossible to talk about planning as a scientific meta-discipline without mentioning one of the most influential worldwide figures in the second half of the twentieth century: John Friedmann. His contribution to the planning concept on his "Planning as Social Learning" theory is still very relevant. This paper shows the intellectual connection between Friedmann and Angel Ramos and Ignacio Trueba, two of the Spanish intellectual drivers in the engineering project knowledge area, who contributed to founding the Engineering Projects Spanish Association. The three of them share a broad vision of the project and abandon the "blue print" planning model. They also see the project as a transformational tool that requires a different planning style to the one which prevailed in the 70s - both in public and private domains. They were pioneers in structuring Knowledge / Action in a different way, both in academic institutions where disciples helped to bring about change- and with direct action via projects.

Dashboard configurable para la gestión y administración de una instancia de OpenStack

En este documento está descrito detalladamente el trabajo realizado para completar todos objetivos marcados para este Trabajo de Fin de Grado, que tiene como meta final el desarrollo de un dashboard configurable de gestión y administración para instancias de OpenStack. OpenStack es una plataforma libre y de código abierto utilizada como solución de Infraestructura como Servicio (Infrastructure as a Service, IaaS) en clouds tanto públicos, que ofrecen sus servicios cobrando el tiempo de uso o los recursos utilizados, como privados para su utilización exclusiva en el entorno de una empresa. El proyecto OpenStack se inició como una colaboración entre la NASA y RackSpace, y a día de hoy es mantenido por las empresas más potentes del sector tecnológico a través de la Fundación OpenStack. La plataforma OpenStack permite el acceso a sus servicios a través de una Interfaz de Linea de Comandos (Command Line Interface, CLI), una API RESTful y una interfaz web en forma de dashboard. Esta última es ofrecida a través del servicio Horizon. Este servicio provee de una interfaz gráfica para acceder, gestionar y automatizar servicios basados en cloud. El dashboard de Horizon presente algunos problemas como que: solo admite opciones de configuración mediante código Python, lo que hace que el usuario no tenga ninguna capacidad de configuración y que el administrador esté obligado a interactuar directamente con el código. no tiene soporte para múltiples regiones que permitan que un usuario pueda distribuir sus recursos por distintos centros de datos en diversas localizaciones como más le convenga. El presente Trabajo de Fin de Grado, que es la fase inicial del proyecto FI-Dash, pretende solucionar estos problemas mediante el desarrollo de un catálogo de widget de la plataformaWireCloud que permitirán al usuario tener todas las funcionalidades ofrecidas por Horizon a la vez que le ofrecen capacidades de configuración y añaden funcionalidades no presentes en Horizon como el soporte de múltiples regiones. Como paso previo al desarrollo del catálogo de widgets se ha llevado a cabo un estudio de las tecnologías y servicios ofrecidos por OpenStack, así como de las herramientas que pudieran ser necesarias para la realización del trabajo. El proceso de desarrollo ha sido dividido en distintas fases de acuerdo con los distintos componentes que forman parte del dashboard cada uno con una funcion de gestion sobre un tipo de recurso distinto. Las otras fases del desarrollo han sido la integración completa del dashboard en la plataforma WireCloud y el diseño de una interfaz gráfica usable y atractiva.---ABSTRACT---Throughout this document it is described the work performed in order to achieve all of the objectives set for this Final Project, which has as its main goal the development of a configurable dashboard for managing and administrating OpenStack instances. OpenStack is a free and open source platform used as Infrastructure as a Service (IaaS) for both public clouds, which offer their services through payments on time or resources used, and private clouds for use only in the company’s environment. The OpenStack project started as a collaboration between NASA and Rackspace, and nowadays is maintained by the most powerful companies in the technology sector through the OpenStack Foundation. The OpenStack project provides access to its services through a Command Line Interface (CLI), a RESTful API and a web interface as dashboard. The latter is offered through a service called Horizon. This service provides a graphical interface to access, manage and automate cloud-based services. Horizon’s dashboard presents some problems such as: Only supports configuration options using Python code, which grants the user no configuration capabilities and forces the administrator to interact directly. No support for multiple regions that allow a user to allocate his resources by different data centers in different locations at his convenience. This Final Project, which is the initial stage of the FI-Dash project, aims to solve these problems by developing a catalog of widgets for the WireCloud platform that will allow the user to have all the features offered by Horizon while offering configuration capabilities and additional features not present in Horizon such as support for multiple regions. As a prelude to the development of the widget catalog, a study of technologies and services offered by OpenStack as well as tools that may be necessary to carry out the work has been conducted. The development process has been split in phases matching the different components that are part of the dashboard, having each one of them a function of management of one kind of resource. The other development phases have been the achieving of full integration with WireCloud and the design of a graphical interface that is both usable and atractive.

Technology transfer of renewable energy for rural development: historical evolution and lessons of experience from the model WWP

Technology transfer (TT) in the area of renewable energy (RE) throughout history has been an important tool for rural development (RD). Initially, the TT has been conceptualized as the purchase or donation of machinery from first world countries - without any consideration of staff training and contextual conditions for the adaptation of technology to the needs of the country. Various researches have revealed the existence of different approaches to planning the TT of RE, demonstrating the high complexity of projects from the social and contextual dimension. This paper addresses the conceptual evolution of the TT of RE for RD, examining its different periods considered for three criteria: historical events occurred, the role of stakeholders and changing objectives for the TT of RE for RD. For the conceptual analysis of changes the model Working With People (WWP) is used for planning and project management of high social complexity in RD. The analysis defines the existence of four historical periods in the TT of RE and synthesizes the lessons of experience from the three dimensions (ethical-social, technical-entrepreneurial, and political-contextual) of the WWP model.

Youth participation in development planning: case study of Sayausí (Rural Parish) Cuenca-Ecuador

Young people now represent the highest percentage of the world population. Soon, they will be seniors and they will take decisions for a more orderly and equitable world. For this reason, the participation of young people in development planning is very important and many countries are trying to promote it through various measures. This article analyzes the trajectory of youth participation in the Latin American region and specifically the profile of youth participation in Ecuador, country in which the Constitution recognizes the strategic role of youth in development. The case study of Sayausí rural parish in canton Cuenca is analyzed, through surveys, interviews and an Empowerment Evaluation workshop to young people and decentralized government. The results obtained allow to propose strategies to help improve the participation of youth in the community.