Les relations entre les compétences des professionnels en ressources humaines, les caractéristiques des clients et leur satisfaction par l’approche des constituantes multiples

Cette étude empirique que nous avons appliquée à l’ingénierie-conseil, vise principalement deux objectifs ; (1) la validation des relations entre certaines caractéristiques des clients des services de ressources humaines et leur niveau de satisfaction face à ces services et (2) l’étude des relations entre les compétences des professionnels RH et le niveau de satisfaction des clients. Nous avons retenu un cadre théorique qui est constitué principalement de l’approche des constituantes multiples. Notre modèle d’analyse suppose que la satisfaction des groupes-clients d’un SRH est influencée par onze facteurs. De ces facteurs, cinq reflètent les caractéristiques des clients ; 1-l’engagement, 2-le sexe, 3-l’âge, 4-l’ancienneté et 5-la fréquence des contacts. Les six autres facteurs représentent les compétences des professionnels en ressources humaines ; 1-expert en ressources humaines, 2-allié de l’organisation, 3-gestion de la culture et du changement, 4-architecte stratégique, 5-gestion de talent et 6-activiste crédible. Pour les fins de notre recherche, nous retenons une approche quantitative et qualitative. Les résultats des analyses bivariées ne confirment pas nos hypothèses. Par contre, l’ancienneté et l’âge des clients semblent avoir une relation négative avec la satisfaction des clients. Quant à l’analyse de contenu des entrevues effectuées auprès des professionnels ressources humaines d’une organisation, elle permet de faire ressortir les liens entre la satisfaction et cinq compétences. Celles-ci sont l’expert en ressources humaines, l’allié de l’organisation, la gestion de la culture et du changement, la gestion du talent et l’activiste crédible. Ainsi, cinq propositions sont supportées.

L’effet de la familiarité sur l’identification des locuteurs : pour un perfectionnement de la parade vocale

La présente étude porte sur les effets de la familiarité dans l’identification d’individus en situation de parade vocale. La parade vocale est une technique inspirée d’une procédure paralégale d’identification visuelle d’individus. Elle consiste en la présentation de plusieurs voix avec des aspects acoustiques similaires définis selon des critères reconnus dans la littérature. L’objectif principal de la présente étude était de déterminer si la familiarité d’une voix dans une parade vocale peut donner un haut taux d’identification correcte (> 99 %) de locuteurs. Cette étude est la première à quantifier le critère de familiarité entre l’identificateur et une personne associée à « une voix-cible » selon quatre paramètres liés aux contacts (communications) entre les individus, soit la récence du contact (à quand remonte la dernière rencontre avec l’individu), la durée et la fréquence moyenne du contact et la période pendant laquelle avaient lieu les contacts. Trois différentes parades vocales ont été élaborées, chacune contenant 10 voix d’hommes incluant une voix-cible pouvant être très familière; ce degré de familiarité a été établi selon un questionnaire. Les participants (identificateurs, n = 44) ont été sélectionnés selon leur niveau de familiarité avec la voix-cible. Toutes les voix étaient celles de locuteurs natifs du franco-québécois et toutes avaient des fréquences fondamentales moyennes similaires à la voix-cible (à un semi-ton près). Aussi, chaque parade vocale contenait des énoncés variant en longueur selon un nombre donné de syllabes (1, 4, 10, 18 syll.). Les résultats démontrent qu’en contrôlant le degré de familiarité et avec un énoncé de 4 syllabes ou plus, on obtient un taux d’identification avec une probabilité exacte d’erreur de p < 1 x 10-12. Ces taux d’identification dépassent ceux obtenus actuellement avec des systèmes automatisés.

Impacto de una intervención de precauciones de contacto sobre la infección intrahospitalaria en una unidad neonatal

Introducción : las infecciones intrahospitalarias llevan alta morbilidad y mortalidad en pacientes críticamente enfermos en unidades neonatales. Materiales y métodos : después de un período de observación de 5 meses, se realizó una intervención educativa en una unidad neonatal de referencia en Bogotá sobre adecuadas técnicas de aislamiento y precauciones de contacto, basados en la toma de cultivos de piel para evaluar la colonización microbiológica. Se evaluó la tasa de infecciones intrahospitalarias (IIH) de los dos períodos y se realizó un ajuste teniendo en cuenta variables confusoras que afectan el riesgo de infección intrahospitalaria a través de un modelo de regresión logística incondicional. Resultados : se evaluaron 450 neonatos. 78 pacientes tuvieron IIH, siendo mayor en el primer grupo (45 de 247; 18,2%), que en el de intervención educativa: (33 de 203; 16,2%). La IIH se presentó en 17 de 25 pacientes colonizados (66,7%), 15 de 44 pacientes no colonizados (34%) y uno de los 134 pacientes a los que no se les tomó muestra (0,75%; p<0,01). El modelo mostró que el riesgo de IIH fue mayor en el grupo no intervenido, (O.R. 1,99, I.C. 95%: 1,39-12,30); otros factores de riesgo identificados fueron el uso de nutrición parenteral, la presencia de cardiopatía congénita y una mayor estancia hospitalaria. Discusión : una intervención educativa sobre adecuadas técnicas de aislamiento y precauciones de contacto en neonatos, basados en la toma de cultivos de piel para evaluar la colonización microbiológica, se asoció con una menor tasa de IIH en el grupo intervenido en una UCIN.

Actitudes hacia la discapacidad : la influencia de variables individuales y contextuales

Este trabajo constituye una revisión de la influencia de las variables individuales y contextuales sobre las actitudes hacia la discapacidad. Para alcanzar este objetivo, se describió el concepto de discapacidad desde una perspectiva social, en donde se concibió la discapacidad como un aspecto relacional en vez de una característica individual. Por otra parte se describieron las actitudes hacia la discapacidad, los tipos y sus consecuencias, teniendo en cuenta las percepciones, creencias, emociones, información sobre discapacidad y variables sociodemográficas las cuales tienen un papel significativo en la formación y mantenimiento de las actitudes hacia la discapacidad. Adicionalmente se presentaron algunas de las estrategias de intervención que tiene como propósito mejorar las actitudes, aspecto que puede ayudar o contribuir a la aceptación de las personas con discapacidad. Finalmente, el presente trabajo muestra la necesidad de continuar el estudio de las actitudes hacia la discapacidad, y el mejorar las intervenciones basadas en los hallazgos presentados.

Prevalencia de síntomas cutáneos asociados a dermatitis de contacto y su relación con factores sociodemográficos y ocupacionales en el personal asistencial de un laboratorio clínico de la ciudad de Bogotá en el año 2012

El objetivo fue determinar la prevalencia de síntomas cutáneos asociados a Dermatitis de Contacto y su relación con factores socios demográficos y ocupacionales, en el personal asistencial de un laboratorio clínico de la ciudad de Bogotá en el año 2012. Es un estudio descriptivo observacional de corte transversal (n= 100) se estimo la prevalencia de síntomas cutáneos de Dermatitis de Contacto y sus factores asociados socio demográficos y ocupacionales en el personal asistencial de un laboratorio clínico de la ciudad de Bogotá en Se usó como instrumento el cuestionario Nórdico para Enfermedades profesionales de la piel (NOQS) en su versión larga validada al español. La sensibilidad y especificidad del cuestionario aplicado en lo referente a las preguntas sobre eczema fue del 96 y 75% respectivamente. Los resultados encontrados fueron que la prevalencia de la sintomatología cutánea de Dermatitis de contacto en la población estudiada fue de 30% para manos y de 16 % para muñecas o antebrazos.

Bias in the Social Web

Abstract A frequent assumption in Social Media is that its open nature leads to a representative view of the world. In this talk we want to consider bias occurring in the Social Web. We will consider a case study of liquid feedback, a direct democracy platform of the German pirate party as well as models of (non-)discriminating systems. As a conclusion of this talk we stipulate the need of Social Media systems to bias their working according to social norms and to publish the bias they introduce. Speaker Biography: Prof Steffen Staab Steffen studied in Erlangen (Germany), Philadelphia (USA) and Freiburg (Germany) computer science and computational linguistics. Afterwards he worked as researcher at Uni. Stuttgart/Fraunhofer and Univ. Karlsruhe, before he became professor in Koblenz (Germany). Since March 2015 he also holds a chair for Web and Computer Science at Univ. of Southampton sharing his time between here and Koblenz. In his research career he has managed to avoid almost all good advice that he now gives to his team members. Such advise includes focusing on research (vs. company) or concentrating on only one or two research areas (vs. considering ontologies, semantic web, social web, data engineering, text mining, peer-to-peer, multimedia, HCI, services, software modelling and programming and some more). Though, actually, improving how we understand and use text and data is a good common denominator for a lot of Steffen's professional activities.

Política de la lengua. Enunciados, poder y sociedad

El objetivo de este artículo es mostrar que el lenguaje está íntimamente vinculado con el mundo social y que aclarar tal relación depende de considerar en un mismo plano de dependencia a los enunciados y a las acciones –lo que obliga considerar al lenguaje como un tipo de comportamiento compartido. Eso quiere decir que el lenguaje no sirve solamente a las necesidades de la vida social como medio de intercomprensión. Sobre un fondo relativamente autónomo –caracterizable en las consideraciones sobre los matices semánticos introducidos por las significaciones implícitas– el lenguaje funciona en condiciones de realización que son relaciones sociales altamente segmentadas y jerarquizadas. La hipótesis es que el lenguaje se realiza socialmente, en la medida en que facilita a los individuos una forma de contacto. También insistimos en que como punto de partida para el análisis del carácter social del lenguaje es necesario reconocer el valor performativo que tienen los enunciados en cuanto comportan, en el ámbito de los hechos del habla, un cierto poder realizativo ajustado a condiciones sociales que determinan los caminos de tal realización.-----The aim of this article is to show that the language is intimately linked with the social world and that to clarify such a relation depends on considering in the same plane of dependence the enunciates and the actions - what it leads to consider the language as a type of shared behavior. That means that the language not only serves to the needs of the social life as way of interunderstanding. On a bottom relatively autonomous –caracterizable in the considerations on the semantic shades introduced by the implicit significances– the language works in conditions of accomplishment that are social relations highly segmented and ranked The hypothesis is that the language is made in the measure in which it facilitates a form of contact to the individuals. Also we insist that as point of item (game) for the analysis of the social character of the language it is necessary to recognize the interpretative value that has the enunsates in all that they endure, in the area of the facts of the speech, a certain execute-power fitted to social conditions that determine the ways of such a accomplishment.

Descripción de la estructura organizacional del área de responsabilidad social de BELCORP

El presente estudio hace referencia al área de Responsabilidad Social Empresarial de una empresa del sector de belleza. En primera instancia se realiza un análisis bibliográfico de la Responsabilidad Social y sus ejes; de esta manera se puede analizar a profundidad cuáles son las condiciones para cumplir con esta importante gestión y cómo realizarla. La estructura organizacional, se define en el presente trabajo para reiterar que la responsabilidad social debe estar inmersa en los objetivos estratégicos de la compañía. Este concepto se establece dentro de la matriz metodológica que permitió avanzar en la investigación; en dicha Matriz se evaluaron cuatro variables: evolución del área, plataforma estratégica de la empresa, división y coordinación del trabajo del área. Después del análisis se evidencia la importancia del involucramiento de todas las áreas de la compañía para lograr ser una empresa socialmente responsable. Este aspecto es fundamental pues integra los grupos de interés generando un beneficio tanto para éstos como para la empresa.

Contrafacção/falsificação de medicamentos

A panóplia de medicamentos e produtos de saúde existentes no mercado é enorme, existindo uma escolha alargada para os consumidores. Contudo, por vezes os preços são elevados; o medicamento que o consumidor quer não é legal no país onde se encontra; o consumidor, por vergonha, não se desloca a locais licenciados para comprar o medicamento que quer ou, o país ainda não tem acesso a um determinado medicamento inovador. E por estas razões o consumidor pode obter medicamentos falsificados através da cadeia ilegal de abastecimento, sendo a internet uma via provável de acesso. Contudo não é apenas na cadeia ilegal de abastecimento que se corre o risco de obter produtos falsificados. A cadeia de abastecimento legal tornou-se complexa e o controlo e fiscalização da mesma começou a ser mais difícil de realizar. Esta complexidade e o facto do sistema regulamentar não estar ainda bem implementado, levou ao aparecimento de produtos falsificados na cadeia legal. Para o controlo regulamentar deste problema, ao fim de alguns anos de debate e modificações à proposta existente, foi lançada na União Europeia a Directiva 2011/62/EU que pretende impedir a introdução de medicamentos falsificados na cadeia de abastecimento legal. A nível europeu existem iniciativas e organizações, tais como a International Medical Products Anti-Counterfeiting Taskforce(IMPACT), a Medicrime, Working Group of Enforcement Officers(WGEO), Pharmaceutical Security Institute(PSI), entre outras,cujo objectivo principal é o combate à contrafacção. São organizações e iniciativas com um grau de importância elevado devido ao trabalho que realizam. Para além destas acções as entidades reguladoras dos vários países europeus têm os Single Points of Contact (SPOCs) que permitem a troca de informação e colaboração internacional para que todos tenham acesso à mesma informação e a casos detectados. Em Portugal, o INFARMED I.P. é a Autoridade Nacional do Medicamento e Produtos de saúde e desta autoridade depende a fiscalização e controlo dos diversos intervenientes no ciclo do medicamento. Existe no INFARMED I.P. um departamento designado de Célula 3C que trabalha diariamente para o combate à contrafacção de medicamentos a nível nacional. São pontos essenciais no combate à contrafacção de medicamentos, que a Directiva seja implementada a nível nacional e que os esforços e cooperação entre os vários países perdurem para que haja uma diminuição do risco nos próximos anos.

Conductive elastomeric composites

Conductive elastic materials are formed by distributing conductive particles within an elastic polymer. We consider a novel composite based on dendritic nickel particles that exhibit remarkably strong negative piezoresistivity with an increase in conductivity of up to 10 orders of magnitude with strains of the order of 0.2. A vital factor for the conductivity of conductive elastomers is the concentration of conductive fillers and many aspects can be understood in terms of percolation theory. In this system the concentration of particles within the composite does not change with strain, yet due to the shape of the particles, the concentration of electrical contacts between the particles does change. We have developed a new model based on the concentration of contact sites, rather than particles which enables us to successfully model this remarkable strain-dependence of conductivity.

Polymer-drug conjugates: current status and future trends

Polymer conjugates are nano-sized, multicomponent constructs already in the clinic as anticancer compounds, both as single agents or as elements of combinations. They have the potential to improve pharmacological therapy of a variety of solid tumors. Polymer-drug conjugation promotes passive tumor targeting by the enhanced permeability and retention (EPR) effect and allows for lysosomotropic drug delivery following endocytic capture. In the first part of this review, we analyze the promising results arising from clinical trials of polymer-bound chemotherapy. The experience gained on these studies provides the basis for the development of a more sophisticated second-generation of polymer conjugates. However, many challenges still lay ahead providing scope to develop and refine this field. The "technology platform'' of polymer therapeutics allows the development of both new and exciting polymeric materials, the incorporation of novel bioactive agents and combinations thereof to address recent advances in drug therapy. The rational design of polymer drug conjugates is expected to realize the true potential of these "nanomedicines".

Force distribution in manipulation by a robot hand with equality and inequality constraints

The problem of the appropriate distribution of forces among the fingers of a four-fingered robot hand is addressed. The finger-object interactions are modelled as point frictional contacts, hence the system is indeterminate and an optimal solution is required for controlling forces acting on an object. A fast and efficient method for computing the grasping and manipulation forces is presented, where computation has been based on using the true model of the nonlinear frictional cone of contact. Results are compared with previously employed methods of linearizing the cone constraints and minimizing the internal forces.

Grammatical collocations and verb-particle constructions in Brussels French: a corpus-linguistic approach to transfer

In this study the focus is on transfer in Brussels French, the variety of French spoken in Brussels. The methodology proposed in Jarvis (2000) and Jarvis and Pavlenko (2009) is followed to provide proof for the fact that grammatical collocations such as chercher après "to look for" are the result of contact with the source language, Brussels Dutch.

File Transfer Protocol

The discourse surrounding the virtual has moved away from the utopian thinking accompanying the rise of the Internet in the 1990s. The Cyber-gurus of the last decades promised a technotopia removed from materiality and the confines of the flesh and the built environment, a liberation from old institutions and power structures. But since then, the virtual has grown into a distinct yet related sphere of cultural and political production that both parallels and occasionally flows over into the old world of material objects. The strict dichotomy of matter and digital purity has been replaced more recently with a more complex model where both the world of stuff and the world of knowledge support, resist and at the same time contain each other. Online social networks amplify and extend existing ones; other cultural interfaces like youtube have not replaced the communal experience of watching moving images in a semi-public space (the cinema) or the semi-private space (the family living room). Rather the experience of viewing is very much about sharing and communicating, offering interpretations and comments. Many of the web’s strongest entities (Amazon, eBay, Gumtree etc.) sit exactly at this juncture of applying tools taken from the knowledge management industry to organize the chaos of the material world along (post-)Fordist rationality. Since the early 1990s there have been many artistic and curatorial attempts to use the Internet as a platform of producing and exhibiting art, but a lot of these were reluctant to let go of the fantasy of digital freedom. Storage Room collapses the binary opposition of real and virtual space by using online data storage as a conduit for IRL art production. The artworks here will not be available for viewing online in a 'screen' environment but only as part of a downloadable package with the intention that the exhibition could be displayed (in a physical space) by any interested party and realised as ambitiously or minimally as the downloader wishes, based on their means. The artists will therefore also supply a set of instructions for the physical installation of the work alongside the digital files. In response to this curatorial initiative, File Transfer Protocol invites seven UK based artists to produce digital art for a physical environment, addressing the intersection between the virtual and the material. The files range from sound, video, digital prints and net art, blueprints for an action to take place, something to be made, a conceptual text piece, etc. About the works and artists: Polly Fibre is the pseudonym of London-based artist Christine Ellison. Ellison creates live music using domestic devices such as sewing machines, irons and slide projectors. Her costumes and stage sets propose a physical manifestation of the virtual space that is created inside software like Photoshop. For this exhibition, Polly Fibre invites the audience to create a musical composition using a pair of amplified scissors and a turntable. http://www.pollyfibre.com John Russell, a founding member of 1990s art group Bank, is an artist, curator and writer who explores in his work the contemporary political conditions of the work of art. In his digital print, Russell collages together visual representations of abstract philosophical ideas and transforms them into a post apocalyptic landscape that is complex and banal at the same time. www.john-russell.org The work of Bristol based artist Jem Nobel opens up a dialogue between the contemporary and the legacy of 20th century conceptual art around questions of collectivism and participation, authorship and individualism. His print SPACE concretizes the representation of the most common piece of Unicode: the vacant space between words. In this way, the gap itself turns from invisible cipher to sign. www.jemnoble.com Annabel Frearson is rewriting Mary Shelley's Frankenstein using all and only the words from the original text. Frankenstein 2, or the Monster of Main Stream, is read in parts by different performers, embodying the psychotic character of the protagonist, a mongrel hybrid of used language. www.annabelfrearson.com Darren Banks uses fragments of effect laden Holywood films to create an impossible space. The fictitious parts don't add up to a convincing material reality, leaving the viewer with a failed amalgamation of simulations of sophisticated technologies. www.darrenbanks.co.uk FIELDCLUB is collaboration between artist Paul Chaney and researcher Kenna Hernly. Chaney and Hernly developed together a project that critically examines various proposals for the management of sustainable ecological systems. Their FIELDMACHINE invites the public to design an ideal agricultural field. By playing with different types of crops that are found in the south west of England, it is possible for the user, for example, to create a balanced, but protein poor, diet or to simply decide to 'get rid' of half the population. The meeting point of the Platonic field and it physical consequences, generates a geometric abstraction that investigates the relationship between modernist utopianism and contemporary actuality. www.fieldclub.co.uk Pil and Galia Kollectiv, who have also curated the exhibition are London-based artists and run the xero, kline & coma gallery. Here they present a dialogue between two computers. The conversation opens with a simple text book problem in business studies. But gradually the language, mimicking the application of game theory in the business sector, becomes more abstract. The two interlocutors become adversaries trapped forever in a competition without winners. www.kollectiv.co.uk

Mental contamination in obsessive–compulsive disorder

It was recently proposed that feelings of contamination can arise in the absence of physical contact with a contaminant. Currently, there are limited data regarding this construct of ‘mental contamination’ although it is hypothesised to be relevant to obsessive compulsive disorder(OCD) where compulsive washing in response to contamination fear is a common presentation (Rachman,2006). This research examined the presence of mental contamination in OCD. Participants (N=177) with obsessive compulsive symptoms completed questionnaires to assess mental contamination, OCD symptoms and thought-action fusion (TAF). Findings indicated that 46% of participants experienced mental contamination, and severity was associated with severity of OCD symptoms and TAF. Mental contamination in the absence of contact contamination was reported by 10.2% of participants. Similar findings were reported in a sub-sample of participants who had received a formal diagnosis of OCD (N=54). These findings suggest that mental contamination is a distinct construct that overlaps with, but is separate from, contact contamination, and provide preliminary empirical support for the construct.