Utvärdering av programvaror för variabeldata till Lugnetgymnasiets färgskrivare,Ricoh AFC 6513.

The Lugnetgymnasium in Falun has a graphic education that supplies a color printer, which is availablefor the students in their hall. The printer is a Ricoh AFC 6513 and it is a model that can handlevariable data. It was bought in the autumn of 2002. The teachers of the graphic education want to makeuse of the variable data function and procure a variable data software. The purpose of this project is toevaluate variable data software’s, so that the most suitable choice of software can be made for the graphiceducation. To be able to make this choice, criterions has been made what the variable data softwarewill fulfil. Different software’s of variable data has been examined and a summary was made whichtells what software that fulfils all the criterions. The software’s that seemed appropriate for the graphiceducation were PrintShop Mail and Personalizer-X. Adecision which one of these software’s thatwill be purchase was made by the teachers on the graphic education. Tests and a more detailed studyon the software’s have been done. The information has later been presented for the teachers. They madea decision, which were Personalizer-X. After this decision, an easier manual for Personalizer-X wasmade. The purpose with the manual is that the students on the graphic education, quickly and easy canget started with the use of variable data.

En applikationsinfrastruktur för massutskick av e-post

In today's society it is becoming more and more important with direct marketing. Some of the direct marketing is done through e-mail, in which companies see an easy way to advertise himself. I did this thesis work at WebDoc Systems. They have a product that creates web documents directly in your browser, also called CMS. The CMS has a module for sending mass e-mail, but this module does not function properly and WebDoc Systems customers are dissatisfied with that part of the product. The problem with the module was that sometimes it didn't send the e-mail, and that it was not possible to obtain some form of follow-up information on the e-mail. The goal of this work was to develop a Web service that could easily send e-mail to many receivers, just as easily be able to view statistics on how mailing has gone. The first step was to do a literature review to get a good picture of available programming platforms, but also to be able create a good application infrastructure. The next step was to implement this design and improve it over time by using an iterative development methodology. The result was an application infrastructure that consists of three main parts and a plugin interface. The parts that were implemented were a Web service application, a Web application and a Windows service application. The three elements cooperate with each other and share a database, and plugins.

Att möta sorg i arbetet : En kvantitativ enkätundersökning över begravningsrådgivare anslutna till SBF (Sveriges Begravningsbyråers Förbund).

This quantitative survey aims to highlight the impact of the meeting with the grief for customer advisers and representatives of funeral homes connected to the SBF (Sveriges Begravningsbyråers förbund). It also aims to demonstrate any differences between the sexes on this subject. Issues include: How does the person experience expectations and requirements in relation to their professional role? Does the person experience a personal impact due to the encounter with grief and death in their profession, in what way and to what extent? What consequences does the expectations, reactions and the possible impact result in for that person? What conditions does the person have to help cope with the professional role? Is there a gender difference in this experience? The theory base, which consists of theories taken from The Managed Heart: The commercialization of Human Feeling by Arlie Hochschild (2003) and descriptions taken from Yrke: begravningsentreprenör. Om utanförskap, döda kroppar, riter och professionalisering by Anna Davidsson Bremborg (2002), has been fundamental in both the preparatory work and the analysis. The population consists of those with client contact at funeral homes connected to the SBF. The questionnaire was answered through an internet page and the contact with the particiants were made via e-mail. The questionnaire consisted of 44 claims which were answered by how well the respondents agreed with them. The responses were then coded and calculations were made of mean and significance of these figures. Comparisons were made on several levels between the different variables in order to find patterns and indications. The results showed trends that the respondents to some extent experienced high demands in their profession, stress connected with the customer interactions and that this to some extent resulted in negative consequences. The results suggests that respondents were expected to and strove to go the "extra mile" to please the customers. The results also showed trends that the respondents enjoyed their work, experienced relatively good conditions in their profession and that the benefits outweighed the sacrifices. The results also showed an interesting pattern of that women, more than men, experience pressures and stress due to the encouter with grief at work, and that the higher education the respondents had the greater the impact. This study resulted in some interesting indications that can be used in further research.

Bonusar : Mot ett långsiktigt tänkande

Background: The background explains different financial crises and the effect those crises had on the Swedish acquits regarding variable compensation. The resent discussion regarding variable compensation and the main problems with bonuses is also explained. Our theories for this essay is mainly based on the new directions from Finansinspektionen FFFS 2009:6,7 and stakeholder theory. Other theories used are agency theory, stewardship theory and economic man.Purpose: The purpose of this essay is to analyze the new directions for variable compensation and to investigate if these new directions can lead to a more long-term thinking for managers in banks. Method:We used semi-structured interviews with open questions for our survey. During the survey we conducted three personal interviews and one mail interview, respondents represented the stakeholder groups: stakeholder, stakewatcher and stakekeeper. Conclusion: During our survey we found that the directions from Finansinspektionen are still on an early stage and it has been hard to analyze their effects. But it has been shown that the banks experience some difficulty in identifying their risk takers. In our investigation we have found that the new directions can be a step towards a more long-term thinking but it requires the management to change the point of view regarding bonuses.

För- och nackdelar med distansstudier inom Kriminalvården

Studier inom Kriminalvården sker både med handledd undervisning ochmed distansstudier i olika studienivåer, från SFI till högskolestudier. Dennakvalitativa studie har velat ta reda på för- och nackdelar med distansstudierinom Kriminalvården. Studien har utförts med djupintervjuer av två läraresom arbetar på anstalt, samt sex distansstuderande män på anstalt. Enutbildningsansvarig har svarat på frågor via mail. Distansstudier kräverenligt denna studie stor motivation och självdisciplin. Nackdelarna meddistansstudier var att SFI, grund- och komvuxstudier var på deltid,studerande fick endast läsa tre ämnen åt gången, det var ibland omständigtatt få svar från lärarna. Högskolestuderande ansåg att de hade tekniskabegränsningar på grund av internetsäkerheten på anstalt, samt att tiden förinternet var inskränkt. En del ämnen/kurser gick inte att läsa på distans.Fördelarna var det stora kursutbud som erbjöds inom komvux och högskola.Studier på grund-komvux var flexibla, de kunde påbörjas när som helst pååret och följde med när den studerande flyttade till annan anstalt, medsamma lärare. Som distanslärare var det viktigt med tydlighet iinstruktionerna, samt att ge studerande en snabb feedback på utfört arbete.Lärarna saknade framförallt att man inte kunde se den studerande framförsig. Lärarna ansåg inte att det var någon skillnad i pedagogiken, mellandistansundervisning och handledd undervisning. Slutsatserna av studien bliratt fördelarna med distansstudier väger betydligt tyngre än nackdelarna.

Problematiska ljudkvalitetsskillnader vid liveproduktioner i samma lokal : En studie av upplevd ljudkvalitet vid två DJ-akters framträdanden under Dreamhack Winter 2014

Syftet med denna undersökning är bidra med förklaringar till varför upplevda ljudkvalitetsskillnader kan uppstå mellan olika akters framträdanden vid event och festivaler trots att de använder samma utrustning och är i samma lokal och att förklaringarna ska utgöra en kunskapskälla för dem som eftersträvar en god ljudkvalité vid liveframträdanden. De metoder som har används är fallstudie, webbenkät, intervjuer och egen observation. Webbenkäten användes på Dreamhack Winter 2014 där en grupp undersökningsdeltagare svarade på frågor om två olika DJ-akter på scenen i D-hallen, Elmia. Fem personer deltog som intervjupersoner: scenansvarig från Dreamhack, tre ljudtekniker ifrån olika ställen i Sverige och en person som jobbar med ljudteknisk konsultation och ljudmätning. Samtliga intervjuer genomfördes via mail. Intervjuerna eftersträvade att ge kunskap om dessa personers funderingar kring ljudkvalitetsproblemet och scenansvarig svarade på frågor om scenen på Dreamhack. En observation av upplevd ljudkvalitet och ljudteknikernas arbetssätt genomfördes av mig själv på Dreamhack Winter 2014. Resultatet från såväl enkätundersökningen som den egna observationen visar att inga stora upplevda skillnader fanns mellan de två akterna på Dreamhack Winter 2014. De upplevda skillnader som observerades var negativa anmärkningar, så som mängden bas och ljudstyrka. Intervjuerna visade på flera gemensamma åsikter bland ljudteknikerna angående förklaringar till ljudkvalitetsskillnader vid event som Dreamhack Winter 2014 där de ansåg att en kunnig och erfaren ljudtekniker, duktiga musiker, väl genomförd soundcheck och bra och rätt användande av utrustningen på scen krävs för att uppnå en upplevd god ljudkvalitet live. De förklaringar som finns enligt mina analyser och bland ljudteknikerna till negativa ljudkvalitetsskillnader inom liveljud i samma lokal är att ljudteknikern och musikerna är olika duktiga. Utrustning, soundcheck och akustik påverkar också kvalitén. Undersökningens sammantagna resultat tyder på att de upplevda ljudkvalitetetsskillnader som fanns på Dreamhack Winter 2014 berodde på bristande kompetens och engagemang hos tjänstgörande ljudtekniker och upplevda skillnader i bas- ljudnivå i de två DJ-akternas mixar.

Lifestyle and health status in a sample of Swedish women four years after pregnancy : a comparison of women with a history of normal pregnancy and women with a history of gestational diabetes mellitus

Background: Despite the recommendations to continue the regime of healthy food and physical activity (PA) postpartum for women with previous gestational diabetes mellitus (GDM), the scientific evidence reveals that these recommendations may not be complied to. This study compared lifestyle and health status in women whose pregnancy was complicated by GDM with women who had a normal pregnancy and delivery. Methods: The inclusion criteria were women with GDM (ICD-10: O24.4 A and O24.4B) and women with uncomplicated pregnancy and delivery in 2005 (ICD-10: O80.0). A random sample of women fulfilling the criteria (n = 882) were identified from the Swedish Medical Birth Register. A questionnaire was sent by mail to eligible women approximately four years after the pregnancy. A total of 444 women (50.8%) agreed to participate, 111 diagnosed with GDM in their pregnancy and 333 with normal pregnancy/ delivery. Results: Women with previous GDM were significantly older, reported higher body weight and less PA before the index pregnancy. No major differences between the groups were noticed regarding lifestyle at the follow-up. Overall, few participants fulfilled the national recommendations of PA and diet. At the follow-up, 19 participants had developed diabetes, all with previous GDM. Women with previous GDM reported significantly poorer self-rated health (SRH), higher level of sick-leave and more often using medication on regular basis. However, a history of GDM or having overt diabetes mellitus showed no association with poorer SRH in the multivariate analysis. Irregular eating habits, no regular PA, overweight/obesity, and regular use of medication were associated with poorer SRH in all participants. Conclusions: Suboptimal levels of PA, and fruit and vegetable consumption were found in a sample of women with a history of GDM as well as for women with normal pregnancy approximately four years after index pregnancy. Women with previous GDM seem to increase their PA after childbirth, but still they perform their PA at lower intensity than women with a history of normal pregnancy. Having GDM at index pregnancy or being diagnosed with overt diabetes mellitus at follow-up did not demonstrate associations with poorer SRH four years after delivery.

Arbetsintroduktion - Upplevelser och möjligheter : En undersökning ur tre olika perspektiv

Studier från Amerika och Storbritannien visar att introduktionsprocesser fokuserar för mycket påprocesser, policys och värderingar och mindre på de nyanställdas upplevelser när det gäller stress,stöd till att knyta kontakter med medarbetare och otydliga arbetsbeskrivningar (Andersson, N. R,Cunningham-Snell, N. A. & Haigh, J., 1996 & Klubnik, J. P., 1987).En kvalitativ undersökning har utförts på AniCura Falu Djursjukhus. Undersökningen har genomförtsmed hjälp av intervjuer och mailkonversationer. Syftet med undersökningen är att utforska omde tidigare studierna överensstämmer med upplevelser som nyanställdas på AniCura Falu Djursjukhushar kring arbetsintroduktionen och dess påverkan angående stress, möjligheter till stöd och arbetsbeskrivningar.Nio respondenter med olika ansvarsområden deltog. Resultatet från undersökningenbekräftade att empirin överensstämde med studierna. Exempelvis fick de nyanställda självaansvara för att lära känna sina medarbetare. Undersökningen visade också att organisationen intehade någon strategi för att hantera nyanställdas stress. Det förekom heller ingen återkopplingen påintroduktionen.Undersökningsresultaten kommer i detta arbete diskuteras, analyseras och ställas mot en relevantteoretisk referensram med avseende på de aktuella ämnena för undersökningen. Slutprodukten är ettförbättringsförslag som kan ligga till grund för framtida introduktionsprocesser och vidare forskning.

The priority of temporal aspects in L2-Swedish prosody : Studies in perception and production

Foreign accent can be everything from hardly detectable to rendering the second language speech unintelligible. It is assumed that certain aspects of a specific target language contribute more to making the foreign accented speech intelligible and listener friendly, than others. The present thesis examines a teaching strategy for Swedish pronunciation in second language education. The teaching strategy “Basic prosody” or BP, gives priority to temporal aspects of Swedish prosody, which means the temporal phonological contrasts word stress and quantity, as well as the durational realizations of these contrasts. BP does not prescribe any specific tonal realizations. This standpoint is based on the great regional variety in realization and distribution of Swedish word accents. The teaching strategy consists virtually of three directives: · Stress the proper word in the sentence. · Stress proper syllables in stressed words and make them longer. · Lengthen the proper segment – vowel or subsequent consonant – in the stressed syllable. These directives reflect the view that all phonological length is stress-induced, and that vowel length and consonant length are equally important as learning goals. BP is examined in the light of existing findings in the field of second language pronunciation and with respect to the phonetic correlates of Swedish stress and quantity. Five studies examine the relation between segment durations and the categorization made by native Swedish listeners. The results indicate that the postvocalic consonant duration contributes to quantity categorization as well as giving the proper duration to stressed syllables. Furthermore, native Swedish speakers are shown to apply the complementary /V: C/ - /VC:/ pattern also when speaking English and German, by lengthening postvocalic consonants. The correctness of the priority is not directly addressed but important aspects of BP are supported by earlier findings as well as the results from the present studies.

Sportevenemangets nyhetsbrev : Råd om utformningen av nyhetsbrev

Samhället blir allt mer digitaliserat, vilket lett till att en stor mängd företagbehövt förändra sin marknadsföring. Många företag marknadsför sig idaggenom digitala kanaler, en av dessa är e-post. Ett sätt att marknadsföra sig viae-post är med nyhetsbrev. Forskningen om e-postmarknadsföring är betydligtmer omfattande än den specifikt om nyhetsbrev, vilket gör nyhetsbrev till ettintressant ämne att studera närmre. Syftet med studien är att undersöka vad rådangående utformningen av nyhetsbrev behandlar och om råden som finns äranpassade specifikt för sportevenemangs nyhetsbrev. Studiens syfte är även attgranska om Skid-VM:s allmänna nyhetsbrev följer några av de generella rådensom valts ut och om tillämpningen av råden föredras av mottagarna eller inte.För att besvara studiens frågeställningar har en kartläggning, en jämförelse ochen enkätundersökning genomförts. Kartläggningen gjordes genom eninformationssökning och 65 råd hittades. Sex generella råd valdes ut ochjämfördes mot Skid-VM:s allmänna nyhetsbrev. Nya modifierade varianter pådelar av nyhetsbrevet formgavs utifrån om den ursprungliga delen av Skid-VM:s nyhetsbrev följde det generella rådet eller inte. De modifieradevarianterna och de ursprungliga sattes ihop till bildpar. I enkätundersökningensom publicerades på Facebook-sidor och grupper administrerade av Skid-VMfick deltagarna sedan välja vilken variant de föredrog. Kartläggningenresulterade i slutsatserna att många av råden behandlade utformningen avnyhetsbrevets texter och att råd om utformningen av nyhetsbrev specifiktanpassade för sportevenemang var sällsynta. Slutsatserna blev även att Skid-VM:s nyhetsbrev följde fyra av de sex generella råden och att varianten avnyhetsbreven som följde det generella rådet föredrogs i tre av sex fall.

Distance teacher education – some experiences from Dalarna University, SwedenPaper presented at the 33rd Annual ATEE Conference Brussels, Belgium, 23rd – 27th August 2008

Distance teaching is now-a-days used in different shapes. However, it is something different from traditional campus organised education as it systematically uses Information Communication Technology (ICT) as a key element. When the distance teacher education started in Sweden many teacher educators doubted the wisdom of this. They expressed that the educational process to become a teacher would be deteriorated. For instance, they feared for high drop out rates and difficulties to examine in a proper way. The Swedish National Agency for Higher Education has recently edited a report that showed that this form of teacher education was well adapted to the labour market, but the possibilities for the teacher students to shape their education were relatively limited. However, we still know quite little about the effects of this way to educate teacher students. This paper explores the possibility of using distance teacher education.In a case study 20 students, who were the first to finish a complete a distance teacher education at Högskolan Dalarna, were asked in a questionnaire how they had apprehended their education. We also interviewed four of these students, as well as five teacher educators.One of our findings were that the distance teacher education reached new target groups, who not had been able to participate in university studies if it not had been offered in this form. Especially, this was valid for the middle-aged women, living a long distance away from a university, with social responsibilities for children or old parents. Other findings were that these students in general were target oriented and ambitious, wrote more than the campus students and developed that kind of skill better. Marratech, an ICT system for small groups, e-mail and chat were used for the communication. Marratech was considered to permit free and spontaneous communication, both of the teacher educators and the students. Initially the teacher educators were sceptical to distance teacher education, but afterwards they were surprised of how well it had worked. They declared that they had better and nearer contact with their students and more control over the students´ performance, but some parts of the teacher education were better suitable for campus education, for example, power of creating characters. Distance teacher education was considered time consuming and demanded much activity from the teacher educators as the students wanted rapid responses. This study indicates that distance teacher education works well for mature individuals with high motivation. However, it demands more time from the teacher educators, but it gives in general good results. Still, there are pedagogical challenges to overcome. Maybe we should reflect on a mix of distance teacher education and campus based teacher education, instead of separated ways of accomplishing teacher education?

Atendimento virtual como fator de vantagem competitiva por diferenciação em hotéis resort no Brasil

A indústria brasileira do turismo experimentou profundas alterações em sua estrutura a partir da década de 1990, notadamente em função de grandes investimentos em hotéis de categoria luxo e super luxo. Esse tipo de hospedagem tem como estratégia a diferenciação por meio da oferta de serviços e experiências singulares aos hóspedes. Assim, as ferramentas de atendimento virtual ao cliente podem contribuir para a construção da lealdade do hóspede a partir da diferenciação dos serviços prestados pelo hotel resort. Este é um estudo descritivo de natureza qualitativa, feito a partir de um levantamento no qual se efetuou a análise do desempenho das ferramentas de atendimento virtual ao cliente encontradas em 47 grandes hotéis resort de categoria luxo e super luxo em operação no Brasil. Os principais resultados indicam a baixa utilização das ferramentas de atendimento virtual disponíveis, sendo que as mais largamente empregadas foram e-mail, formulário eletrônico para submissão, autosserviço e mapa do site. Por outro lado, as ferramentas menos utilizadas foram e-mail de resposta automática, FAQ, chat instantâneo, personalização de site, grupos de discussão e vídeo-conferência; sendo que as quatro últimas sequer foram identifi cadas nos hotéis resort pesquisados. Pôde-se constatar também que mesmo os hotéis resort classifi cados com alto desempenho, subutilizam as ferramentas de atendimento virtual, o que parece não contribuir de forma plena para a oferta de uma experiência singular e diferenciada em relação à comunicação com seus clientes atuais, bem como com os potenciais clientes.

Modelos de avaliação de desempenho organizacional em instituições de ensino superior na Grande São Paulo

Dissertação apresentada ao Programa de Mestrado em Administração da Universidade Municipal de São Caetano do Sul - USCS

As mudanças geradas após a implantação de um sistema de educação à distância : estudo descritivo quantitativo e qualitativo da empresa de telecomunicações TELEK

Esta pesquisa analisa as mudanças geradas após a implantação de um Sistema de Educação a Distância, utilizado como instrumento para a qualificação dos funcionários, na empresa de telecomunicações TELEK, localizada em Porto Alegre - estado do Rio Grande do Sul. Foram analisadas as mudanças sob seis perspectivas, tomando como base o quadro analítico de Paulo Roberto Motta (1997), Perspectiva Estratégica, Perspectiva Estrutural, Perspectiva Humana, Perspectiva Cultural, Perspectiva Política e Perspectiva Tecnológica. Foram coletados dados junto à equipe que dirige o Sistema de Educação a Distância na TELEK, Gerentes de Área da empresa e funcionários que receberam os cursos a distância. Para atingir os objetivos propostos, efetuou-se uma pesquisa survey com a aplicação de um questionário, enviado por e-mail, com um conjunto de questões fechadas com escala de Likert, assim como foram realizadas entrevistas abertas e semi-estruturadas. A análise dos resultados foi de tipo quantitativo, aplicando métodos estatísticos, e de tipo qualitativo, aplicando a análise de conteúdo. A partir dos dados coletados, chegou-se a resultados relevantes referentes às mudanças percebidas em cada uma das perspectivas, tais como: hábitos e costumes, mudanças comportamentais, aquisição de novas habilidades, desenvolvimento de autocontrole, autodesenvolvimento, inovação, postura pró-ativa, assim como resistências e desafios a serem perpassados.

A utilização de tecnologias de Internet na educação a distância : o caso de uma disciplina de graduação da Escola de Administração da Universidade Federal do Rio Grande do Sul

Esta pesquisa tem como tema explorar o uso da educação a distância, como uma importante solução de apoio no processo de aprendizagem. Solução esta cada vez mais solicitada por parte de organizações empresariais e universitárias. O foco da pesquisa é explorar o uso, vantagens e desvantagens das ferramentas de Internet (www, e-mail, chat e fórum) na educação a distância, utilizando para isso uma disciplina de graduação da Escola de Administração da Universidade Federal do Rio Grande do Sul. Também, descrever a utilização de um ambiente integrador de ferramentas para cursos via Internet, assim visto o site desenvolvido para este fim. Através de uma pesquisa qualitativa com um estudo de caso exploratório, foram coletadas informações com a utilização de questionários e observação dos diversos eventos, sobre a disciplina de Sistema de Informações Gerenciais, realizada a distância. Da análise destes dados coletados, bem como das observações feitas a partir do convívio e da colaboração com o projeto de EAD da Escola, foi possível descrever a utilização de alguns recursos de comunicação existentes na Internet para a prática da educação a distância. Estes recursos, disponibilizados no site da disciplina, tinham por objetivo proporcionar a necessária interação dos participantes, bem como o acesso ao material didático utilizado como conteúdo de estudo.