Relacionando o comprometimento organizacional e a responsabilidade social corporativa

A competitividade e a responsabilidade social têm sido temas de constante discussão nos meios acadêmicos e econômicos. De um lado, as empresas buscam a competitividade através da eficiência, da excelência e da melhora constante de desempenho. Este desempenho, conforme já colocado por Bateman e Strasser (1984), encontra entre suas bases o comprometimento dos empregados com a sua organização. De outro lado, a sociedade, e todos os grupos nela atuantes, cobram de maneira cada vez mais forte e ampla que as empresas ajam de forma socialmente responsável. Neste sentido, o presente trabalho buscou analisar um modelo de comprometimento organizacional e um de responsabilidade social corporativa que fornecessem as bases para a compreensão desses dois construtos e as possíveis relações entre eles. A partir dos modelos estudados, obtiveram-se quatro grupos de interesse para os quais as atividades de responsabilidade social corporativa podem ser direcionadas – stakeholders sociais e não sociais, empregados, consumidores e governo – e três dimensões do comprometimento organizacional – afetiva, normativa e instrumental. Através de análises de correlação e de regressão linear simples e algumas ponderações teóricas, concluiu-se que, para a amostra obtida, as atividades de responsabilidade social corporativa voltadas aos empregados e aos consumidores possuem relação positiva com os comprometimentos afetivo e normativo, enquanto que as ações de responsabilidade social corporativa voltadas a stakeholders sociais e não sociais e ao governo possuem relação direta apenas com o comprometimento afetivo. As demais relações entre a variável dependente e independente se mostraram inexistentes. Desta forma, este trabalho propõe que os gestores das organizações, conhecedores dos possíveis efeitos benéficos sobre o comprometimento organizacional de seus empregados e, conseqüentemente, seus resultados e desempenho, atuem no sentido de esclarecer e melhorar a percepção de seus empregados sobre as atividades de responsabilidade social corporativa. Além de aprofundar o conhecimento sobre as causas e antecedentes do comprometimento organizacional, acredita-se que os resultados demonstrados possam direcionar as organizações em suas ações de conscientização sobre responsabilidade social corporativa de forma mais efetiva.

Business To Business (B2B) Service Processes: An Approach To Customer Complaint Process Evaluation Towards Service Excellence

Trabalho de Dissertação que identifica as decisões estratégicas relacionadas com a estrutura de gestão de serviços, no contexto de tratamento de reclamações. Os temas de recuperação de serviços e gestão de reclamações são discutidos e são listadas as melhores práticas com o objetivo de prover qualidade de serviço excelente. Este trabalho apresenta uma revisão da literatura sobre gestão de serviços e sua estratégia, e sobre valor aos clientes e sua satisfação. Qualidade de Serviço, Recuperação de Serviço e Gestão de Reclamações são revistos, também para contextualizar o processo de tratamento de reclamações de uma empresa do ramo industrial em ambiente de negócios entre empresas (business to business), cujos dados foram utilizados para construção do modelo de simulação de um processo de tratamento de reclamações. Os resultados desta simulação, junto com o suporte de um questionário sobre tratamento de reclamações, proveram pontos de reflexão e recomendações sobre desenho da estrutura de serviços e de seu desempenho, voltados para a satisfação dos clientes.

A gestão de pessoas em centros de serviços compartilhados no Brasil: um estudo sobre a percepção dos gestores e empregados operacionais

Os estudos da área de Administração se concentraram em compreender as atividades core das organizações, de forma que os esforços para se entender as atividades de staff e a maneira pela qual elas podem agregar valor foram menos exploradas. Assim, estruturas organizacionais como os centros de serviços compartilhados (CSCs) se apresentam não apenas como uma oportunidade de estudo, mas também como uma demanda da área, dada a expansão desse modelo de prestação de serviços de atividades de staff dos grandes grupos organizacionais. Diante desse contexto, existe um ambiente específico de trabalho que pouco se aprofundou em relação à área de Recursos Humanos (RH), sendo importante, portanto, entender quais são as percepções dos funcionários de CSCs (analistas e gestores) diante das práticas e características organizacionais relacionadas com a Gestão de Pessoas. Assim sendo, o objetivo do presente estudo é verificar como se configuram as características e práticas que se relacionam à Gestão de Pessoas nos CSCs, a partir das percepções de seus gestores e analistas. Embasando-se na literatura sobre as características dos CSCs, atrelada à gestão de pessoas nesse tipo de estrutura e da Administração Estratégica de RH, estruturou-se o arcabouço teórico do estudo e definiram-se as categorias de análise. Por meio de um estudo de caso, quatro CSCs instalados no Brasil foram abordados, sendo entrevistadas 44 pessoas (sete gestores e 37 analistas operacionais). Os resultados apontaram categorias específicas aos CSCs fossem levantadas: gerência de linha, desenvolvimento profissional e responsabilidade dos analistas, sentimento de inferioridade, estratégias de retenção de empregados, diversidade interna, formação de centro de excelência. Concluiu-se que os CSC requerem um departamento de Gestão de Pessoas específico para seus empregados internos para atender as especificidades do CSC; deve haver cuidado em aplicação de modelos rígidos internamente porque os CSCs maduros são diversificados; que os CSCs são centros de excelência para conhecimentos operacionais; os gerentes de linha poderiam ser mais bem treinados para melhorar seus relacionamentos com os analistas.

The market of academic journals : empirical evidence from data on French libraries

This paper analyzes the demand and cost structure of the French market of academic journals, taking into account its intermediary role between researchers, who are both producers and consumers of knowledge. This two sidedness feature will echoes similar problems already observed in electronic markets – payment card systems, video game console etc - such as the chicken and egg problem, where readers won’t buy a journal if they do not expect its articles to be academically relevant and researchers, that live under the mantra “Publish or Perish”, will not submit to a journal with either limited public reach or weak reputation. After the merging of several databases, we estimate the aggregated nested logit demand system combined simultaneously with a cost function. We identify the structural parameters of this market and find that price elasticities of demand are quite large and margins relatively low, indicating that this industry experiences competitive constraints.

Coffee house consumer behavior in Changsha, China

Women in Changsha are patronizing coffee-houses, ordering beverages and sweets, and disliking the taste of the expensive product purchased. This thesis is an exploratory research study conducted in Changsha, China with a consumer behavior focus. It uses primary surveys and interviews in addition to secondary sources from books, articles, and academic journals. It seeks to identify underlying motives for purchasing behavior from working women in the developing third-tier city Changsha, Hunan, China. It delves into the psychology of the working women who spend their hard-earned discretionary incomes at costly western chain coffee-houses. The inland mass-market consumer class feels the desire to project their newly established status while needing to save money for their personal future, their children’s schooling, and their parent’s retirement. They must wisely spend discretionary income while satisfying social societal norms. An individual’s self-concept plays and important role in determining which coffee shop she will frequent and what she will order. Daylight Donuts, Starbucks, Costa Coffee and local café’s all serve brewed coffee but they have different associations. This study aims at understanding the influencing factors associated with coffee-house brand equity and how the consumer’s perception of the brand forms her purchasing behavior. All coffee-house brands are relatively new in Changsha, none existing more than seven years. They do not have lasting ties with the community and need to create consumer relationships to ensure sustainability. Changsha women are bold and strong willed. If a corporation is to succeed in the future of Hunan, it will need to create an environment of hospitality excellence, place socially responsible roots in the society, and ask its customers what they want.

Cognitive abilities, sociocultural background and academic achievement

The infl uence of students’ sociocultural background on academic achievement is a well established fact. Research also points out that sociocultural background is related to students’ cognitive abilities and these have an effect on their academic achievement. However, the mediator role of cognitive abilities on the relationship between sociocultural background and academic achievement is less well known. A structural equation model that represents these relationships was tested in a sample (N= 728) of Portuguese junior high school students. Multigroup analysis of the model showed the importance of the cognitive ability mediation effect between sociocultural background and academic achievement in the 7th and 9th grades, but not in the 8th grade. This difference may be the result of the academic transition experienced in the 7th and 9th grades in the Portuguese educational system, which requires parents’ higher involvement in school.

Avaliação do impacto do plano de expansão da rede federal na qualidade dos institutos federais de educação segundo indicadores de desempenho

The Expansion Plan of the Federal Network of Vocational Education foresees the construction of 860 new units of instruction until 2020, representing a strong growth against the 140 existing units prior to its disclosure by Federal Government of Brazil, in 2005. The Federal Institutes of Education, Science and Technology have been performing the expansion while experiencing the shortcomings and challenges of units still in development, created in previous phases of the Plan. The quality of the services of these institutions has been evaluated by the control bodies, which require the submission of performance indicators in annual management reports of institutions under their jurisdiction. In this context of expansion process, particularly, is desirable to identify possible changes in quality standards. Thus, this research was motivated by the following problem: there was difference in the performance of the Federal Institutes of Education, Science and Technology after the inauguration of the first units of phase II of the Expansion Plan of the Federal Network of Vocational Education? This is an exploratory-descriptive, ex-post-facto, quantitative approach research, which aims to contribute to the knowledge of the impact of the expansion of the Federal Network. The data were collected from 12 indicators presented in management reports of 38 Federal Institutes through years 2007 to 2011 to evaluate the performances using descriptive statistical techniques. The indicators were analyzed in both consolidated and open manners by the following perspectives: country region, growth of instruction units and institutions origin. Was also performed a multivariate analysis of clusters in order to identify excellence groups of Institutes. The results showed differences in the expansion plan s development among Brazilian regions, both in terms of infrastructure and academic indicators, with better results in the Midwest and South, and that there are differentiated profiles of institutes as its origin, where the best quality indicators occur in those originated by integration of different educational institutions. Still, were identified two excellence groups, with emphasis on academic management, human resources and expansion

Cuidado de si e hermenêutica do sujeito em Michael Foucault

The work, here present, has as its objective to present in a clear and distinct manner the object of study of Michel Foucault in his last years of teaching at the College de France, namely, the care of the self. We present the care of the self in its birth, in its origin, from the character Socrates and its development until the beginning of the Christian age. With a keen eye, we present Foucault with a work of return and rescue of the care of the self to the personal and academic discussions; we propose, from the self care, to the contemporary subject a problematization of their life so that from this questioning he creates for herself ways of life that are coherence, knowledge and care with which he has of must particular, his himself. Passing by the sources that served as the source of study for Foucault to sketch the birth of care of the self, we design the form with which Foucault has dealt with the documents that speak of the care of self. We present Socrates as one who by excellence ensures that the other will give birth to the forms of knowledge and care of the self or, in other words, we present the care of the self socratic-foucauldian as a constant worry of the other to pay attention to ways in which he conducts her life, it creates for themselves ways of being and, therefore, creates ethics of existence. We present, finally, the care of the self as the cause of continuous immanence of modes of subjectivation of the subject that configure themselves in a non-accepting a determined essence, but a continually updated form . The care of the self leads to a single relationship and educator of modes of subjectivation of the subject; he creates, on the dynamics of temporality, ethical ways of living, which are sustained by an internal coherence of the subject with herself; he admits no stationary nature in the training of the subject, always wants a more beautiful work of himself; he is not isolation, he needs and is made with the other. The care of the self is the principle and the telos of battles and conquests of the subject within his temporality and existence

Clinical Profile, Predictors of Mortality, and Treatment of Patients after Myocardial Infarction, in an Academic Medical Center Hospital

OBJECTIVE: To evaluate clinical profiles, predictors of 30-day mortality, and the adherence to international recommendations for the treatment of myocardial infarction in an academic medical center hospital. METHODS: We retrospectively studied 172 patients with acute myocardial infarction, admitted in the intensive care unit from January 1992 to December 1997. RESULTS: Most patients were male (68%), white (97%), and over 60 years old (59%). The main risk factor for coronary atherosclerotic disease was systemic blood hypertension (63%). Among all the variables studied, reperfusion therapy, smoking, hypertension, cardiogenic shock, and age were the predictors of 30-day mortality. Most commonly used medications were: acetylsalicylic acid (71%), nitrates (61%), diuretics (51%), angiotensin-converting enzyme inhibitors (46%), thrombolytic therapy (39%), and beta-blockers (35%). CONCLUSION: The absence of reperfusion therapy, smoking status, hypertension, cardiogenic shock, and advanced age are predictors of 30-day mortality in patients with acute myocardial infarction. In addition, some medications that are undoubtedly beneficial have been under-used after acute myocardial infarction.

Predicting academic success of engineering students in technical drawing from working memory

Tests on spatial aptitude, in particular Visualization, have been shown to be efficient predictors of the academic performance of Technical Drawing stu-dents. It has recently been found that Spatial Working Memory (a construct defined as the ability to perform tasks with a figurative content that require si-multaneous storage and transformation of information) is strongly associated with Visualization. In the present study we analyze the predictive efficiency of a bat-tery of tests that included tests on Visualization, SpatialWorking Memory, Spatial Short-term Memory and Executive Function on a sample of first year engineering students. The results show that Spatial Working Memory (SWM) is the most important predictor of academic success in Technical Drawing. In our view, SWM tests can be useful for detecting as early as possible those students who will require more attention and support in the teaching-learning process.

Chile: academic performance and educational management under a rigid employment regime

Includes bibliography

Latin America: school bullying and academic achievement

Includes bibliography