É possível acompanhar o luto? Envolvimento associativo a famílias vulneráveis em face da perda de seres íntimos

Partindo da análise das lógicas de ação solidária, propõem-se com esta comunicação refletir sobre os princípios que poderão ter contribuído para uma alteração das sensibilidades e compaixões dos cidadãos relativamente aos quadros sociais do sofrimento humano, dando lugar a diferentes quadrantes de operações criticas na prossecução de um bem comum. O sentimento de vulnerabilidade, associado às “vítimas de luto”, poderá ser um dos fatores promotores de diferentes interpretações críticas e manifestações coletivas de indignação que é denunciada publicamente pelas associações do luto, originando controvérsias, disputas e conflitos. As controvérsias públicas, que diferentes gramáticas de motivação conduzem os atores a associar-se, em consequência do cruzamento das intenções individuais e coletivas, perseguem um fim comum sujeito a um acordo (umas vezes mais precário, outras vezes menos precário). O tipo de acordo e as modalidades de cooperação da ação são aspetos fundamentais para perceber, por um lado qual a gramática política em que se baseiam na generalidade as associações, que existem atualmente na sociedade portuguesa, e por outro lado, as novas práticas sociais por elas desenvolvidas enformadas pelos princípios da solidariedade e participação. Apresentar-se-ão alguns dados preliminares de um estudo, no sentido de compreender e explicar os diferentes regimes de envolvimento associativo em torno do luto, partindo do singular para o geral: o regime familiar, o regime de plano e o regime público, diferenciados em função do julgamento feito pelo atores em situação.

Rättfärdigade prioriteringar - en kvalitativ analys av hur personal i äldreomsorgen hanterar motstridiga verksamhetslogiker

Tidigare forskning visar att äldreomsorgspersonal kämpar med två typer av logiker: en ekonomisk logik och en omsorgslogik. Även om båda logikerna behövs för att skapa god omsorg så utmanar de varandra. Dessa utmaningar kommer till uttryck i omsorgspraktiken där personalen ställs in för val och måste göra prioriteringar. Denna avhandling syftar till att förstå hur äldreomsorgspersonal beskriver att de arbetar för att finna balans mellan logikerna och hur de rättfärdigar sina prioriteringar i omsorgen om de äldre personerna. Frågeställningen för avhandlingen är att ta reda på hur personal och enhetschef vid ett kommunalt äldreboende förstår och hanterar interaktionen mellan de två logiker som styr omsorgsarbetet för att främja de äldre personernas välbefinnande. Syftet innehåller tre delsyften: 1) att analysera personalens erfarenheter av och meningsskapande kring de äldre personernas välbefinnande och deras reflektioner kring det omsorgsarbete de utför, 2) att belysa och problematiserade logiker som styr omsorgsarbetet samt 3) att analysera hur personalen rättfärdigar sina prioriteringar i rådande kontext och hur deras förklarbarhet påverkar deras professionella identiteter. Målet är att bidra med socialvetenskaplig kunskap om de överväganden personal gör när de ställs inför att göra prioriteringar i äldreomsorgens praktik. Material samlades in genom 12 individuella intervjuer med personal vid ett kommunalt äldreboende, en intervju med personalens enhetschef och en uppföljande gruppintervju med tre personer ur personalgruppen. Materialet analyserades med tre analysmetoder: fenomenologisk analys, reflexiv analys och positioneringsanalys. Resultatet visar att personalen definierar de äldre personernas välbefinnande som ett behov av att känna sig existentiellt berörd. Denna känsla av existentiell beröring delas in i tre delar: känsla av valfrihet, känsla av njutning och känsla av närhet till någon eller något. Arbetet för att uppnå detta välbefinnande beskrivs innebära ett balanserande av tre tvetydigheter: att vilja värna om de äldre personernas valfrihet och samtidigt hantera institutionella begränsningar, de äldre personernas behov av aktivering å ena sidan och att de inte behöver aktiveras å andra sidan samt att förstå de äldre personernas behov av rutiner samtidigt som det är svårt att veta vilka behov de har. Tvetydigheterna kontextualiserades och de två logikerna som styr omsorgsarbetet analyserades. Analysen visar att enhetschefen skapar en hybrid av den ekonomiska logiken och omsorgslogiken; ekonomi är omsorg och vice versa. Denna hybrid möter motstånd från personalen som skiljer på de båda logikerna genom att tala om ”vård och det där andra”. Personalen upplever att den ekonomiska logiken begränsar deras möjligheter att utföra omsorg i linje med omsorgslogiken. Motsättningar mellan de båda logikerna leder till prioriteringar som rättfärdigas av personalen i syfte att behålla de professionella identiteterna. Den teoretiska analysen bygger på teorier om institutionella logiker, förklarbarhet ochprofessionell identitet. Analyserna visar vikten av att väcka dialog mellan enhetschefer och personal där de diskuterar innebörder av olika värdeord som används på politisk nivå. Sådana diskussioner skulle kunna bidra till mindre motstånd och en högre överensstämmelse mellan verksamhetsmål och praktik. Avhandlingen visar även vikten av att förstå logiker som vertikala istället för horisontellt uppdelade. Alltså, att styrande verksamhetslogiker existerar uppifrån och ned i verksamheter (från politisk nivå till chefsnivå och till praktisk nivå) och att de inte kan delas in i exempelvis en professionslogik och en styrningslogik. Den senare synen kan bidra till potentiella missförstånd eftersom det gör att konflikter kan tolkas existera mellan personal och chef, medan de egentligen existerar mellan olika motstridiga värderingssystem. Slutsatsen är att de båda logikerna behövs för att stödja äldre personers välbefinnande. Ibland är logikerna samspelta och ibland är de i konflikt med varandra. När logikerna ställs mot varandra är det av vikt att komma ihåg att den ekonomiska logiken är lika förhandlingsbar som omsorgslogiken. De två logikerna existerar i samspel och om deras motstridigheter inte belyses finns risk att omsorgspraktiken inte stödjer de äldre personernas välbefinnande.

Queer penalities: the criminal justice paradigm in lesbian and gay anti-violence politics

Building upon the renewed attention to the ways in which criminology may be ‘queered’ (or not), this article explores how a criminal justice paradigm has influenced lesbian and gay politics through an investigation of anti-homophobic research and lobbying focused on violence and harassment. It asks: What place does criminal justice occupy within sexual politics? Using the Australian state of Victoria as a case study, the article examines how the lesbian and gay anti-violence movement has utilized criminal justice theories, methodologies and approaches to explain and attempt to remedy ‘homophobic hate’. It provides three inter-connected examples of the permeation of criminal justice logics: (1) the victimization survey method, (2) the focus on police reform, and (3) elements of a punitive public discourse surrounding homophobic hate crime. These examples are nevertheless complicated by the persistence of institutionalized violence and state failure to ‘protect’ lesbian, gay, bisexual and transgender (LGBT) lives. These discursive practices contribute to ‘queer penalities’, a term used to describe the ways in which lesbian and gay movements shape and contest the social meaning of terms such as ‘crime’, victimization and punishment.

Co-production of service experiences: insights from the cultural sector

Purpose: The increased involvement of customers in their experience is a reality for all service organisations. The purpose of this paper is to explore the way organisations collaborate with customers to facilitate consumption of cultural experiences through the lens of co-production. Although organisations are typically an integral part of the co-production process, co-production is typically considered from a consumer angle. Aligned with the service ecosystem perspective and value-in-cultural context, this research aims to provide greater insight into the processes and resources that institutions apply to co-produce experiences with consumers and the drivers and inhibitors of such processes. Design/methodology/approach: Case study research with three exemplar organisations, using in-depth interviews with key informants was used to investigate the processes organisations follow in co-producing the service experience with customers, as well as the drivers and inhibitors of organisational co-production of the service experience in the cultural sector. Findings: The findings illuminate that cultural organisations are co-producing the service experience with their customers, as revealed through a number of key processes: inviting customers to actively participate in the experience, engaging customers and supporting customers in the co-production of the experience. Increasingly demanding consumers and a changing competitive landscape are strong external drivers of co-production. Visionary leadership and consumer-focussed employees are internal factors impelling organisations to co-produce experiences with consumers. A strong curatorial orientation, complex organisational structure, employee attitude and capability gaps and funding constraints are impediments towards organisations co-producing experiences with consumers. Originality/value: This paper addresses a gap in Service-Dominant logic theory, arts/cultural marketing and broader services marketing literature by proposing a broadened conceptualisation of co-production of the service experience. This conceptualisation can be used as a platform to derive strategic imperatives for managers of service organisations. The findings highlight the key practices and resources that are central to organisations co-producing experience with customers. In this way, greater understanding of institutional logics and practices that underpin experience co-production emerges.

Action en santé mentale au travail et syndicalisme québécois : l’expérience de représentants syndicaux

Dans certains milieux syndicaux québécois, des initiatives porteuses destinées à prévenir les problèmes de santé mentale au travail ont vu le jour. Des représentants syndicaux pionniers ont mis en place des structures d’entraide opérantes, obtenu des jurisprudences importantes et développé des approches innovantes pour corriger ou bonifier l’organisation du travail, et ce depuis plus de trois décennies. Alors que la montée de l’idéologie néolibérale et les principes d’organisation du travail qu’elle sous-tend engendrent une intensification du travail qui fragilise la psyché des travailleurs et que le rapport de force des syndicats s’effrite, il apparaît porteur d’interroger l’expérience de ces représentants syndicaux pour mieux comprendre comment se structure l’action syndicale en santé mentale au travail. Cette thèse fait l’étude de réalisations syndicales québécoises en matière de santé mentale au travail visant à prévenir et à corriger les problèmes de détresse psychologique, d’épuisement professionnel, de harcèlement, de dépression, de violence, de suicides reliés au travail, etc. Pour ce faire, un cadre théorique mixte a été utilisé. D’une part, une perspective large a été adoptée pour comprendre les enjeux entourant les rapports humains au travail et l’action. Pour ce faire, quatre auteurs influents de la philosophie des Lumières et de la philosophie contemporaine ont été sélectionnés, soit Thomas Hobbes, Adam Smith, Karl Marx et Hannah Arendt. Dégager ces différentes perspectives du monde, de l’action et du lien social avait pour objectif de mettre en place une grille d’analyse susceptible de relier l’expérience de représentants syndicaux à ces visions du monde. Il est apparu essentiel de mieux saisir les bases idéologiques sur lesquelles ces derniers ont construit leur action pour comprendre comment elles ont influencé leur démarche singulière et collective. D’autre part, la théorie de l’expérience sociale a été retenue (Dubet, 2009; 1994) pour analyser plus finement le travail des représentant syndicaux. Celle-ci distingue trois logiques d’action complémentaires et en tension avec lesquelles doivent composer les acteurs sociaux : une logique d’intégration, une logique stratégique et logique appuyée sur la subjectivation. La coexistence de ces trois logiques signifie que l’expérience que les individus font du monde n’est pas une simple reproduction de déterminismes qui les précèdent. Les acteurs sont aussi sujets de leur expérience et capables de prendre une distance du social pour comprendre les significations de leur agir; ils s’inscrivent dans le monde dans une dialectique critique. Cette théorie apporte un éclairage permettant de dégager à la fois ce qui freine et ce qui facilite l’action individuelle et collective en matière de santé mentale au travail et de décrire comment des représentants syndicaux se mobilisent pour répondre aux nombreuses attentes des membres. Cette recherche qualitative s’est appuyée sur une méthodologie de récit de vie (Rhéaume 2008; Bertaux 2006). Vingt représentants syndicaux ont témoigné de la souffrance au travail (Dejours, 2008) vécue par leurs membres et ont présenté des actions déployées pour leur venir en aide. Les réalités décrites par les participants montrent comment certains éléments de l’organisation du travail sont associés à des expériences de domination (Martuccelli, 2004): les méfaits du productivisme et de l’hyperflexibilité, les accidents de travail, les maladies professionnelles et les situations d’horreur au travail, les rapports sociaux au travail devenus délétères et les utilisations abusives de l’appareil judiciaire. L’étude démontre aussi à quel point des initiatives portées par des représentants syndicaux contribuent à une résolution de problèmes dans une perspective d’interdépendance, de développement du pouvoir d’agir, de justice sociale et de lutte pour la dignité. Quatre catégories d’initiatives ont été retenues : l’entretien du lien social dans l’entraide au quotidien, la défense juridique et légale des membres, les clauses de convention collective et les actions sur l’organisation du travail. Enfin, la recherche dégage trois profils de représentants syndicaux : la militance qui tente de former un nous, la professionnalisation qui tente de faire reconnaitre son utilité et sa compétence, et l’entraide qui cherche à développer une action engageant le Je. Leur rencontre laisse entrevoir le développement d’une praxis syndicale qui vise à promouvoir et protéger la dignité du travail et des travailleurs.

State-narco networks and the ‘War on Drugs’ in post-transition Bolivia, with special reference to 1989-1993

This thesis examines the development of state-narco networks in post-transition Bolivia. Mainstream discourses of drugs tend to undertheorise such relationships, holding illicit economies, weak states and violence as synergistic phenomena. Such assumptions fail to capture the nuanced relations that emerge between the state and the drug trade in different contexts, their underlying logics and diverse effects. As an understudied case, Bolivia offers novel insights into these dynamics. Bolivian military authoritarian governments (1964-1982), for example, integrated drug rents into clientelistic systems of governance, helping to establish factional coalitions and reinforce regime authority. Following democratic transition in 1982 and the escalation of US counterdrug efforts, these stable modes of exchange between the state and the coca-cocaine economy fragmented. Bolivia, though, continued to experience lower levels of drug-related violence than its Andean neighbours, and sustained democratisation despite being a major drug producer. Focusing on the introduction of the Andean Initiative (1989-1993), I explore state-narco interactions during this period of flux: from authoritarianism to (formal) democracy, and from Cold War to Drug War. As such, the thesis transcends the conventional analyses of the drugs literature and orthodox readings of Latin American narco-violence, providing insights into the relationship between illicit economies and democratic transition, the regional role of the US, and the (unintended) consequences of drug policy interventions. I utilise a mixed methods approach to offer discrete perspectives on the object of study. Drawing on documentary and secondary sources, I argue that state-narco networks were interwoven with Bolivia’s post-transition political settlement. Uneven democratisation ensured pockets of informalism, as clientelistic and authoritarian practices continued. This included police and military autonomy, and tolerance of drug corruption within both institutions. Non-enforcement of democratic norms of accountability and transparency was linked to the maintenance of fragile political equilibrium. Interviews with key US and Bolivian elite actors also revealed differing interpretations of state-narco interactions. These exposed competing agendas, and were folded into alternative paradigms and narratives of the ‘war on drugs’. The extension of US Drug War goals and the targeting of ‘corrupt’ local power structures, clashed with local ambivalence towards the drug trade, opposition to destabilising, ‘Colombianised’ policies and the claimed ‘democratising mission’ of the Bolivian government. In contrasting these US and Bolivian accounts, the thesis shows how real and perceived state-narco webs were understood and navigated by different actors in distinct ways. ‘Drug corruption’ held significance beyond simple economic transaction or institutional failure. Contestation around state-narco interactions was enmeshed in US-Bolivian relations of power and control.

Hybridity in contemporary commercial organizations: implications for employee trust

This study advances the concept of organizational hybridity (OH). By doing so, it takes into account the individual level of analysis often neglected in organizational theory. More specifically, it aims to understand the implications of organizational hybridity for employees’ trust in contemporary commercial organizations. Informed and guided by current literature, this study argues that the current literature on organizational hybridity fails to adequately address the consequences of hybridity for employees' behaviour. The empirical study was conducted in 2014 using data collected via semi-structured interviews and document analysis. The study was based on a comparison of two case studies in Nigeria: Alter Securities Limited and Barak Petroleum Limited. A total of forty (40) interviews were conducted; twenty (20) from each organization. The data were analysed using thematic analysis. The main findings are that organizational hybridity in this study produced tensions that resulted in negative behavioural responses and employees’ distrust in the commercial hybrid organizations. However, employees’ identification with non-market orientated institutional logics such as family, philanthropic and religious logics is seen to facilitate their commitment, honesty, and trust in the organizations. Nevertheless, caution is required here as religious logics may also lead to an acceptance of unethical behaviour by employees. Overall, this study contributes to the literature on organizational hybridity by extending on Battilana and Lee’s (2014) framework, which highlights governance, leadership, organizational culture and intra-organizational relationships as core organizational attributes in the context of which issues may arise in commercial hybrid organizations. Furthermore, it addresses a gap in Besharov and Smith’s (2014) hybrid typology framework by providing an alternative line of argument focused on understanding how tensions manifest within commercial hybrid organizations. The key recommendations of this research underscore the need for commercial hybrid organizations to invest in mechanisms for improving employees’ trust so as to reap the benefits associated with trust. This could be achieved by involving employees in the decision-making process and clearly communicating the organizations’ values, so as to minimise the misinterpretation of the embodied institutional logics by employees.

Análisis de las sanciones internacionales en el marco del tratado de no proliferación nuclear. Estudio de caso: energía atómica en Irán (2006-2015)

El presente trabajo de Grado tiene como propósito examinar la incidencia de las sancionesinternacionales en el marco del régimen de no proliferación nuclear en el caso de Irán durante el periodo 2006-2015, teniendo en cuenta factores históricos de años anteriores. Se analiza y explica cómo las sanciones internacionales pueden ser una medida persuasiva por violar ciertos artículos del Tratado de no Proliferación Nuclear. Finalmente identifica y analiza los tipos de sanciones económicas, financieras y comerciales que los Estados y el Consejo de Seguridad de las Naciones Unidas le han impuesto a Irán, así como la manera en que estas han incidido en la esfera política iraní y mundial.

Campo de Refugiados de Dadaab: un escenario de desafíos frente al Enfoque de Género del Alto Comisionado de Naciones Unidas para los Refugiados (ACNUR): 1998-2010

El presente Estudio de Caso tiene por objetivo determinar el alcance que tiene el Enfoque de Género de ACNUR, en la garantía de los derechos fundamentales de las mujeres y las niñas en el Campamento de Refugiados de Dadaab entre 1998 y 2010. La implementación del Enfoque resulta insuficiente en el proceso de defensa de los derechos de la población femenina, pues los problemas que enfrentan han aumentado a pesar de la ayuda humanitaria brindada por organizaciones internacionales. La iniciativa de ACNUR de mejorar las condiciones de las mujeres refugiadas, se materializa en el Enfoque de Género, no obstante los resultados de su aplicación no son los esperados. El carácter correlacional y analítico de la investigación responde al enfoque cualitativo utilizado, con el propósito de entender los retos que representa Dadaab en la aplicación de un proyecto internacional.

A Soft Computing Approach to Acute Coronary Syndrome

Acute Coronary Syndrome (ACS) is transversal to a broad and heterogeneous set of human beings, and assumed as a serious diagnosis and risk stratification problem. Although one may be faced with or had at his disposition different tools as biomarkers for the diagnosis and prognosis of ACS, they have to be previously evaluated and validated in different scenarios and patient cohorts. Besides ensuring that a diagnosis is correct, attention should also be directed to ensure that therapies are either correctly or safely applied. Indeed, this work will focus on the development of a diagnosis decision support system in terms of its knowledge representation and reasoning mechanisms, given here in terms of a formal framework based on Logic Programming, complemented with a problem solving methodology to computing anchored on Artificial Neural Networks. On the one hand it caters for the evaluation of ACS predisposing risk and the respective Degree-of-Confidence that one has on such a happening. On the other hand it may be seen as a major development on the Multi-Value Logics to understand things and ones behavior. Undeniably, the proposed model allows for an improvement of the diagnosis process, classifying properly the patients that presented the pathology (sensitivity ranging from 89.7% to 90.9%) as well as classifying the absence of ACS (specificity ranging from 88.4% to 90.2%).

Ranking e qualidade educativa. Uma relação (im)provável? Um estudo em duas escolas públicas

Com o presente trabalho pretendemos compreender eventuais relações entre a posição de uma escola no ranking dos exames nacionais do 9.º ano do ensino básico e a qualidade do serviço educativo prestado. O estudo decorreu em dois agrupamentos de escolas com posições diferenciadas nas listas de ordenação (rankings) publicadas no ano de 2013. Recolhemos informação através de entrevista aos diretores dos órgãos de gestão, análise documental e inquérito por questionário. Adotámos metodologia qualitativa e quantitativa cujos dados foram triangulados e analisados à luz do quadro teórico. A posição bastante diferenciada entre os dois agrupamentos no ranking (249.º e 848.º, respetivamente) não parece estar relacionado com a prestação do serviço educativo, para além de a classificação ser a mesma nos relatórios de avaliação externa, as diferenças identificadas através dos questionários e das entrevistas são pontuais e pouco relevantes reforçando que efetivamente a posição no ranking diz muito pouco sobre o trabalho realizado nas escolas, sobre as suas dinâmicas e lógicas de ação; Abstract: Ranking and educational quality. An (un)likely relationship? A study in two public schools With this study we aim to understand possible links between the ranking position of two different school based on the 9th grade’s national exams results and the quality of educational services provided. The study took place in two groups of schools with different ranking positions published in 2013. We collect information through interviews to the directors of the management bodies, document analysis and questionnaire survey. We adopted qualitative and quantitative methodology and data were triangulated and analyzed in the light of the theoretical framework. The rather unique position between the two groups in the rankings (249 and 848, respectively) does not seem to be related to the provision of educational services, as well as the classification is the same in the external evaluation reports, the differences identified by questionnaires and interviews are timely and very relevant stressing that effectively ranking position says very little about the work done in schools, on its dynamics and logics of action.