Cozinha da Madeira website: the online touchpoint for a sustainability oriented service of Madeira Island

Over the past several years technology has been evolving in a way that it has become crucial for most businesses and companies to have interactive technology enabled touchpoints available online. Such interactive touchpoints can be developed as mobile application, webpages, or even through social networks. In the end such touchpoints will most surely represent the most easily reachable and marketable side of the business. Today selling a product alone is no longer enough to make consumers satisfied and complete, businesses and business models are changing. Increasingly, companies are choosing to not just sell products but to combine both sale and service. These service-based approaches will provide the client with a unique and personalized experience of what the company is selling. By selling a service the company transmits values that are more complex than the simple selling of a product. A service is something immaterial, happens over time and exists in the moment of the delivery. When conceiving and designing services, the use of the new technologies becomes a crucial step in order to craft touchpoints that facilitate the whole experience cycle of the service, from attracting, orienting, interacting and retaining the client, as well as providing later support to the consumer to advocate for the service itself. This thesis reports on the design and implementation of the online touchpoint of Cozinha da Madeira, which is a service designed to support tourism, specifically promoting the discovery of tradition and landscapes in the island of Madeira. Such touchpoint developed in the form of a website, embodies completely or partially various stages of the Service Experience cycle, from attracting and connecting, orienting, interacting as well as retaining and advocating. Through this thesis we will describe the design and implementation of such touchpoint as well as the evaluation and possible future implications.

Projeto e gestão de redes de transmissão e sistemas auxiliares

Neste relatório de estágio, entregue para obtenção do grau de mestre, é elaborado um sistema de registo e tratamento de alarmes em paralelo com a especificação e implementação de um sistema protótipo de recolha de alarmes em armários exteriores, para otimização da gestão da rede da Portugal Telecom (PT). O início do projeto agrupa o contato com as tecnologias de transmissão e alarmística da rede através do estado da arte e estudo dos equipamentos existentes, sobretudo Synchronous Digital Hierarchy (SDH) no que concerne aos débitos, à interligação de tecnologias, à sua monitorização e configuração. É indicado, ao longo do procedimento prático, o trabalho elaborado para a concentração dos dados do departamento numa única plataforma, disponibilizada aos utilizadores, a qual também é capaz de realizar um cruzamento dos alarmes da rede com os padrões encontrados para a ocorrência de determinados alarmes. O módulo implementado para a recolha de alarmes, que satisfaz um dos problemas de adaptação de estruturas remodeladas, é igualmente descrito, atendendo às necessidades de implementação e requisitos impostos pela empresa. O estudo das estruturas núcleo existentes, o acompanhamento do projeto de monitorização de alarmes de uma área de agregação de serviços e o desenvolvimento do trabalho são realizados através do gabinete de projeto e gestão de rede do departamento de operações da Madeira. Os resultados favorecem a Portugal Telecom em termos de atualização da sua estrutura de monitorização de alarmes, aumento da eficiência de resolução de problemas e optimização da gestão de recursos humanos.

Breadcrumbs: location and context aware mobile platform for story sharing

With the current proliferation of sensor equipped mobile devices such as smartphones and tablets, location aware services are expanding beyond the mere efficiency and work related needs of users, evolving in order to incorporate fun, culture and the social life of users. Today people on the move have more and more connectivity and are expected to be able to communicate with their usual and familiar social networks. That means communications not only with their peers and colleagues, friends and family but also with unknown people that might share their interests, curiosities or happen to use the same social network. Through social networks, location aware blogging, cultural mobile applications relevant information is now available at specific geographical locations and open to feedback and conversations among friends as well as strangers. In fact, nowadays smartphone technologies aloud users to post and retrieve content while on the move, often relating to specific physical landmarks or locations, engaging and being engaged in conversations with strangers as much as their own social network. The use of such technologies and applications while on the move can often lead people to serendipitous discoveries and interactions. Throughout our thesis we are engaging on a two folded investigation: how can we foster and support serendipitous discoveries and what are the best interfaces for it? In fact, to read and write content while on the move is a cognitively intensive task. While the map serves the function of orienting the user, it also absorbs most of the user’s concentration. In order to address this kind of cognitive overload issue with Breadcrumbs we propose a 360 degrees interface that enables the user to find content around them by means of scanning the surrounding space with the mobile device. By using a loose metaphor of a periscope, harnessing the power of the smartphone sensors we designed an interactive interface capable of detecting content around the users and display it in the form of 2 dimensional bubbles which diameter depends on their distance from the users. Users will navigate the space in relation to the content that they are curious about, rather than in relation to the traditional geographical map. Through this model we envisage alleviating a certain cognitive overload generated by having to continuously confront a two dimensional map with the real three dimensional space surrounding the user, but also use the content as a navigational filter. Furthermore this alternative mean of navigating space might bring serendipitous discovery about places that user where not aware of or intending to reach. We hence conclude our thesis with the evaluation of the Breadcrumbs application and the comparison of the 360 degrees interface with a traditional 2 dimensional map displayed on the devise screen. Results from the evaluation are compiled in findings and insights for future use in designing and developing context aware mobile applications.

Activity modeling in practice: a case-based guide to human-centered software engineering

The purpose of this study was to identify whether activity modeling framework supports problem analysis and provides a traceable and tangible connection from the problem identification up to solution modeling. Methodology validation relied on a real problem from a Portuguese teaching syndicate (ASPE), regarding courses development and management. The study was carried out with a perspective to elaborate a complete tutorial of how to apply activity modeling framework to a real world problem. Within each step of activity modeling, we provided a summary elucidation of the relevant elements required to perform it, pointed out some improvements and applied it to ASPE’s real problem. It was found that activity modeling potentiates well structured problem analysis as well as provides a guiding thread between problem and solution modeling. It was concluded that activity-based task modeling is key to shorten the gap between problem and solution. The results revealed that the solution obtained using activity modeling framework solved the core concerns of our customer and allowed them to enhance the quality of their courses development and management. The principal conclusion was that activity modeling is a properly defined methodology that supports software engineers in problem analysis, keeping a traceable guide among problem and solution.

Exploring the dimensions of eco-feedback in the wild

Worldwide reports about energy usage have noted the importance of the domestic energy consumption sector in the worldwide scenario. This fact motivated and supported the birth and spread of the so-called eco-feedback devices. Such devices provide information about individual or group energy consumption behavior with the goal of reducing the impact in the environment. Motivated by the body of work which questions the long term effectiveness of eco-feedback systems, this thesis focus on evaluating in-the-wild the long term usage of eco-feedback systems. We have conducted five long term studies with different eco-feedback systems designed to evaluate different dimensions in the design of eco-feedback plus two more focused short term studies aimed at studying concrete approaches. Our summary reports on the fact that the there is a novelty effect associated with ecofeedback systems in which the usage of these devices declines significantly after a month. We did not found evidence that the novelty effect is related to location or the type of information represented, nor that the decrease in the eco-feedback usage could lead to the consumption relapsing to values previous to the introduction of the eco-feedback. Our work has also generated other contributions related to the positioning of the feedback, using metaphors for representing the consumption and presenting information about the source of the energy in the feedback.

A liderança na perspetiva das representações pessoais, profissionais e sociais: um estudo de caso num infantário na RAM

Compreender a liderança numa organização escolar, nomeadamente num jardim-deinfância, numa sociedade em que a educação defronta inúmeras mutações que implicam a sua (re) construção numa amplitude focalizada em procedimentos políticoadministrativos. Desencadeamos um estudo que nos fez caminhar pelas histórias de vida, por via de entrevistas episódicas de uma líder escolar considerando o Infantário “O Carrocel”, no Concelho do Funchal, o locus privilegiado do nosso estudo de caso. O objeto de análise foi a liderança escolar em conformidade com as representações pessoais, profissionais e sociais da diretora. Questionámos os educadores e professores procurando, através dos inquéritos por questionário, compreender qual o estilo de liderança mais vivido pela líder. Sendo notório o desgaste psicológico referido pela líder, pelo efeito das burocracias, e pela sua tenacidade em desempenhar o seu papel, a sua liderança ajusta-se entre a liderança transacional e a liderança transformacional tendo como foco preliminar as relações humanas. É facto, que as representações, a ética e a educabilidade da líder coexistiram para uma boa liderança e respetivas relações grupais sendo que numa liderança, em educação, persiste a imprevisibilidade e a complexidade em torno de um contexto social e político. Uma liderança direcionada para os valores e princípios em que o desempenho da líder permitiu, apesar de dificuldades e receios sentidos no abraço a este projeto, encaminhar as suas práticas administrativas e pedagógicas com determinação num acreditar de uma estratégia de trabalho comum e de equipa. Certamente, com este estudo iremos refletir na educação de hoje e no entendimento do que é ser líder, e essencialmente na coexistência de líderes educadores num propósito de reconhecer que os infantários, apesar de pequenas organizações educativas, são fortes âncoras em contextos de diversidade.

Quantifying epistemic actions in human-computer interaction

As digital systems move away from traditional desktop setups, new interaction paradigms are emerging that better integrate with users’ realworld surroundings, and better support users’ individual needs. While promising, these modern interaction paradigms also present new challenges, such as a lack of paradigm-specific tools to systematically evaluate and fully understand their use. This dissertation tackles this issue by framing empirical studies of three novel digital systems in embodied cognition – an exciting new perspective in cognitive science where the body and its interactions with the physical world take a central role in human cognition. This is achieved by first, focusing the design of all these systems on a contemporary interaction paradigm that emphasizes physical interaction on tangible interaction, a contemporary interaction paradigm; and second, by comprehensively studying user performance in these systems through a set of novel performance metrics grounded on epistemic actions, a relatively well established and studied construct in the literature on embodied cognition. The first system presented in this dissertation is an augmented Four-in-a-row board game. Three different versions of the game were developed, based on three different interaction paradigms (tangible, touch and mouse), and a repeated measures study involving 36 participants measured the occurrence of three simple epistemic actions across these three interfaces. The results highlight the relevance of epistemic actions in such a task and suggest that the different interaction paradigms afford instantiation of these actions in different ways. Additionally, the tangible version of the system supports the most rapid execution of these actions, providing novel quantitative insights into the real benefits of tangible systems. The second system presented in this dissertation is a tangible tabletop scheduling application. Two studies with single and paired users provide several insights into the impact of epistemic actions on the user experience when these are performed outside of a system’s sensing boundaries. These insights are clustered by the form, size and location of ideal interface areas for such offline epistemic actions to occur, as well as how can physical tokens be designed to better support them. Finally, and based on the results obtained to this point, the last study presented in this dissertation directly addresses the lack of empirical tools to formally evaluate tangible interaction. It presents a video-coding framework grounded on a systematic literature review of 78 papers, and evaluates its value as metric through a 60 participant study performed across three different research laboratories. The results highlight the usefulness and power of epistemic actions as a performance metric for tangible systems. In sum, through the use of such novel metrics in each of the three studies presented, this dissertation provides a better understanding of the real impact and benefits of designing and developing systems that feature tangible interaction.

Population structure and sexual maturity of the calico box crab Hepatus epheliticus Linnaeus (Brachyura, Hepatidae) from Yucatan Peninsula, Mexico

The calico box crab Hepatus epheliticus is an abundant species from shallow and continental shelf waters of the Atlantic coast of USA and Mexico. Information about population structure and sexual maturity is absent, even though this crab is caught to be used as bait for the octopus fishery in the Campeche Bank, Mexico. In order to achieve such information, a total of 768 individuals were collected from January to March 2010 through baited traps installed in the Yucatan Peninsula, Mexico. Our results showed that sex ratio is biased towards more males than females (1:0.55), contradicting to that reported in other brachyuran crabs. The absence of ovigerous females suggests that they did not enter into the traps during embryogenesis. Males reached a larger maximum size than females (64.0 +/- 6.15 and 58.4 +/- 5.60 mm carapace width, respectively). The general scheme of growth being positive allometric throughout ontogeny of both sexes. Males presented a transition phase from juveniles to adult corresponding to the puberty moult. The estimation of the onset of functional sexual maturity revealed a steady situation for the population, with 21.5 and 13.8% of males and females, respectively, morphologically immature at the time of catch. This study constitutes the first report on population structure and sexual maturity in a population of the calico box crab H. epheliticus.

Aspectos biológicos e dano de Diatraea saccharalis (fabr., 1794) (Lepidoptera: Pyralidae) em sorgo cultivado sob diferentes doses de nitrogênio e potássio

O presente trabalho teve como objetivo avaliar a influência da adubação da cultura do sorgo Sorghum bicolor (L.) Moench, na biologia da broca da cana-de-açúcar Diatraea saccharalis (Fabr., 1794) (Lepidoptera: Pyralidae). Para isso foi utilizado sorgo da cultivar Rubi-Asgrow, plantado em vasos utilizando-se diferentes doses de fertilizantes e mantidos em casa-de-vegetação. Os tratamentos utilizados (doses de NK) foram: N1 = 0-200 ppm; N2 = 50-200 ppm; N3 = 100-200 ppm; N4 = 200-200 ppm; N5 = 400-200 ppm; K1 = 200-0 ppm; K2 = 200-50 ppm; K3 = 200-100 ppm; K4 = 200-200 ppm; e K5 = 200-400 ppm. de modo geral, pode-se concluir que doses de 50 a 200 ppm de N promoveram o desenvolvimento normal das larvas de D. saccharalis, sendo que as menores porcentagens de dano foram verificadas nas menores doses; para o potássio, quanto maior a dose, menor foi o dano causado pelas lagartas, apesar de favorecer o desenvolvimento da mesma.

Exigências Térmicas de Bemisia tabaci (Genn.) Biótipo B (Hemiptera: Aleyrodidae)

O desenvolvimento (ovo-adulto) da mosca-branca, Bemisia tabaci (Genn.) biótipo B (=Bemisia argentifolii, Bellows & Perring), foi estudado em condições de campo e em câmaras climatizadas, reguladas nas temperaturas constantes de 15, 20, 25, 30 e 35±1ºC, usando soja, Glycine max (L.) Merrill, cultivar Msoy 8001, como planta hospedeira. O limite térmico inferior de desenvolvimento (Tb) e a constante térmica (K) das fases de ovo, ninfa e ciclo biológico (ovo-adulto) foram 11,1ºC / 98,8 graus-dia, 6,8ºC / 383,8 graus-dia e 8,3ºC / 472,6 graus-dia, respectivamente. Nas temperaturas extremas (15ºC e 35ºC), a viabilidade dos insetos mostrou-se menor. No campo, a emergência de 70% dos adultos ocorreu depois de terem sido acumulados 413,2 graus-dia. O modelo de graus-dia utilizado mostrou-se adequado para a previsão de ocorrência de adultos de Bemisia tabaci biótipo B no campo, podendo também ser utilizado para determinação do número de gerações nas diferentes regiões do País.

Tabela de vida ecológica de Bemisia tabaci (Genn.) biótipo B (Hemiptera: Aleyrodidae)

Este trabalho teve por objetivo construir tabelas de vida ecológica para Bemisia tabaci (Genn.) biótipo B em soja. Para isso realizaram-se sucessivas infestações artificiais em plantas de soja, Glycine max (L.) Merrill, cultivar FT 2000. As amostragens foram realizadas retirando-se 10 folhas ao acaso com intervalos de três dias, durante oito gerações da mosca branca. O número de insetos vivos, mortos, parasitados e a distribuição etária foi registrado para cada folha amostrada. No presente trabalho os coeficientes de correlação para a mortalidade de ovos (0,1954), ninfas de 1º ínstar (0,5610) e pupas (0,6168), não foram significativos, porém as ninfas de 2º e 3º ínstar apresentaram coeficientes significativos de 0,7978 e 0,8641, respectivamente. No entanto o fator chave não foi identificado. O parasitóide Encarsia spp., apresentou-se como fator de mortalidade importante na fase de 'pupa' de B. tabaci biótipo B, porém o coeficiente de correlação não foi significativo.

Color stability of maxillofacial silicone with nanoparticle pigment and opacifier submitted to disinfection and artificial aging

The purpose of this study was to evaluate the color stability of a maxillofacial elastomer with the addition of a nanoparticle pigment and/or an opacifier submitted to chemical disinfection and artificial aging. Specimens were divided into four groups (n = 30): group I: silicone without pigment or opacifier, group II: ceramic powder pigment, group III: Barium sulfate (BaSO(4)) opacifier, and group IV: ceramic powder and BaSO(4) opacifier. Specimens of each group (n = 10) were disinfected with effervescent tablets, neutral soap, or 4% chlorhexidine gluconate. Disinfection was done three times a week during two months. Afterward, specimens were submitted to different periods of artificial aging. Color evaluation was initially done, after 60 days (disinfection period) and after 252, 504, and 1008 h of artificial aging with aid of a reflection spectrophotometer. Data were analyzed by three-way ANOVA and Tukey test (alpha = 0.05). The isolated factor disinfection did not statistically influence the values of color stability among groups. The association between pigment and BaSO(4) opacifier (GIV) was more stable in relationship to color change (Delta E). All values of Delta E obtained, independent of the disinfectant and the period of artificial aging, were considered acceptable in agreement with the norms presented in literature. (C) 2011 Society of Photo-Optical Instrumentation Engineers (SPIE). [DOI: 10.1117/1.3625401]

Analysis of mechanical behavior of implant-supported prostheses in the anterior maxilla: analysis by speckle pattern interferometry

The use of implants to rehabilitation of total edentulous, partial edentulous or single tooth is increasing, it is due to the high rate of success that this type of treatment present. The objective of this study was to analyze the mechanical behavior of different positions of two dental implants in a rehabilitation of 4 teeth in the region of maxilla anterior. The groups studied were divided according the positioning of the implants. The Group 1: Internal Hexagonal implant in position of lateral incisors and pontic in region of central incisors; Group 2: Internal Hexagonal implant in position of central incisors and cantilever of the lateral incisors and Group3 - : Internal Hexagonal implants alternate with suspended elements. The Electronic Speckle Pattern Interferometry (ESPI) technique was selected for the mechanical evaluation of the 3 groups performance. The results are shown in interferometric phase maps representing the displacement field of the prosthetic structure.

Geographical variation in the golden-striped salamander, Chioglossa lusitanica Bocage, 1864 and the description of a newly recognized subspecies

Morphological and genetic data for the Iberian golden- striped salamander, Chioglossa lusitanica, demonstrate the existence of two groups with southern and northern ranges, connected by a zone of intergradation in central Portugal. Because reproductive isolation between them is incomplete we consider the groups to be subspecies. The type locality of C. lusitanica ( Bucaco near Lousa) is situated inside the mixed zone. This necessitates identification of the nominotypical subspecies. We sequenced a fragment of mitochondrial DNA from one of the species' syntypes and we determined what position over a latitudinal transect maximizes the morphological discrimination between the groups. Both approaches indicate that C. lusitanica from Bucaco represents the southern subspecies. A new subspecies of C. lusitanica is described from a northern locality ( Valongo near Porto in northwestern Portugal). A lectotype is designated for Chioglossa lusitanica.

Historical biogeography and conservation of the golden-striped salamander (Chioglossa lusitanica) in northwestern Iberia: integrating ecological, phenotypic and phylogeographic data

The golden-striped salamander (Chioglossa lusitanica) is an endemic species inhabiting stream-side habitats in mountainous areas in the northwestern Iberian Peninsula. This salamandrid is listed in the IUCN Red Data Book as a threatened species. The combination of bioclimatic modeling of the species distribution and multivariate analysis of genetic and phenotypic data strengthens previous hypotheses concerning the historical biogeography of C. lusitanica: the Pleistocene subdivision of the species' range and a process of postglacial recolonization. Discrepancies between bioclimatic modeling predictions and the present-day distribution suggest that the species may still be expanding its range northwards. We propose the identification of two distinct units for the conservation of the species and suggest that this information should be taken into account in defining key areas for conservation in the Iberian Peninsula.