Museums and quality, from the concept of the museum that carries out functions to the museum that provides services

Quality management Self-evaluation of the organisation Citizens/customers satisfaction Impact on society evaluation Key performance evaluation Good practices comparison (Benchmarking) Continuous improvement In professional environments, when quality assessment of museums is discussed, one immediately thinks of the honourableness of the directors and curators, the erudition and specialisation of knowledge, the diversity of the gathered material and study of the collections, the collections conservation methods and environmental control, the regularity and notoriety of the exhibitions and artists, the building’s architecture and site, the recreation of environments, the museographic equipment design. We admit that the roles and attributes listed above can contribute to the definition of a specificity of museological good practice within a hierarchised functional perspective (the museum functions) and for the classification of museums according to a scale, validated between peers, based on “installed” appreciation criteria, enforced from above downwards, according to the “prestige” of the products and of those who conceive them, but that say nothing about the effective satisfaction of the citizen/customers and the real impact on society. There is a lack of evaluation instruments that would give us a return of all that the museum is and represents in contemporary society, focused on being and on the relation with the other, in detriment of the ostentatious possession and of the doing in order to meet one’s duties. But it is only possible to evaluate something by measurement and comparison, on the basis of well defined criteria, from a common grid, implicating all of the actors in the self-evaluation, in the definition of the aims to fulfil and in the obtaining of results.

Developing language while out in the community

This is an informal study centering on the needs of parents of children who are deaf or hearing impaired. The information analyzed and obtained focused on the role of parents in their children’s lives.

¿Cómo recobrar el patrimonio petrolero de todos los ecuatorianos? (Otros Temas)

Partiendo de lo que ha sido el manejo de los recursos petroleros en el Ecuador durante los últimos 30 años, el autor presenta una serie de elementos críticos acerca de la política petrolera nacional y señala algunos de los principales elementos que, a nivel de administración, han posibilitado que la mayoría de los beneficios obtenidos del petróleo se queden en manos de las empresas transnacionales en detrimento del Estado. El fortalecimiento de la empresa petrolera estatal, la renegociación de contra tos petroleros y la exigencia a las empresas petroleras para que paguen sus obligaciones, tributarias entre otras, son algunas de las decisiones que, a juicio del autor, las autoridades deben tomar de manera inmediata en aras de proteger el patrimonio petrolero del país.