Technology and labor in three service industries : utilities, retail trade, and lodging.

"September 1990."

Deepwater ports approach/exit control capabilities assessment : technology/service alternatives /

Contract no. DOT-CG-60, 351-A.

Project report on utilizing extension service in land-grant universities as a technology transfer system for environmental affairs /

Prepared for National Science Foundation.

Department of Agriculture : restructuring will impact farm service agencies' automation plans and programs : statement for the record by JayEtta Z. Hecker, Director, Resources, Community, and Economic Development Information Systems, Information Management and Technology Division, before the Subcommittee on Wheat, Soybeans, and Feed Grains, Committee on Agriculture, House of Representatives /

"July 30, 1992."

Automation technology applied to public service : proceedings of a Conference on Automation Technology Applied to Public Service, held at the National Bureau of Standards, Gaithersburg, Maryland, May 21-22, 1974 /

Mode of access: Internet.

A Vision and implementation strategy for improved customer-oriented service delivery : implementing the National Performance Review's information technology recommendations /

"April 1995."

Implementation of P.L. 96-480 Stevenson-Wydler Technology Innovation Act of 1980 [microform] : hearings (including an analysis of the hearings prepared for the subcommittee by the Congressional Research Service) before the Subcommittee on Science, Research, and Technology of the Committee on Science and Technology, U.S. House of Representatives, Ninety-seventh Congress, first session, July 14, 15, 16, 1981.

"No. 81."

Technology transfer agreements with the Agricultural Research Service.

Mode of access: Internet.

The effects of new technology on employment structures in the service sector

This thesis explores the interrelationships between the labour process, the development of technology and patterns of gender differentiation. The introduction of front office terminals into building society branches forms the focus of the research. Case studies were carried out in nine branches, three each from three building societies. Statistical data for the whole movement and a survey of ten of the top thirty societies provided the context for the studies. In the process of the research it became clear that it was not technology itself but the way that it was used, that was the main factor in determining outcomes. The introduction of new technologies is occurring at a rapid pace, facilitated by continuing high growth rates, although front office technology could seldom be cost justified. There was great variety between societies in their operating philosophies and their reasons for and approach to computerisation, but all societies foresaw an ultimate saving in staff. Computerisation has resulted in the deskilling of the cashiering role and increased control over work at all stages. Some branch managers experienced a decrease in autonomy and an increase in control over their work. Subsequent to this deskilling there has been a greatly increased use of part time staff which has enabled costs to be reduced. There has also been a polarisation between career and non-career staff which, like the use of part time staff, has occurred along gender lines. There is considerable evidence that societies' policies, structures and managerial attitudes continue to directly and indirectly discriminate against women. It is these practices which confine women to lower grades and ensure their dependence on the family and which create the pool of cheap skilled labour that societies so willingly exploit by increasing part time work. Gender strategies enter management strategies throughout the operations of the organisation.

A strategy formulation process for the delivery of technology enabled service delivery systems

The Product Service Systems, servitization, and Service Science literature continues to grow as organisations seek to protect and improve their competitive position. The potential of technology applications to deliver service delivery systems facilitated by the ability to make real time decisions based upon ‘in the field’ performance is also significant. Research identifies four key questions to be addressed. Namely: how far along the servitization continuum should the organisation go in a single strategic step? Does the organisation have the structure and infrastructure to support this transition? What level of condition monitoring should it employ? Is the product positioned correctly in the value chain to adopt condition monitoring technology? Strategy consists of three dimensions, namely content, context, and process. The literature relating to PSS, servitization, and strategy all discuss the concepts relative to content and context but none offer a process to deliver an aligned strategy to deliver a service delivery system enabled by condition based management. This paper presents a tested iterative strategy formulation methodology which is the result of a structured development programme.