The impact of technology-based self-service on consumer satisfaction and commitment

---

Autoria(s): Rowe, Amanda Tracy

Data(s)	16/01/2004
Identificador	http://espace.library.uq.edu.au/view/UQ:106721/THE17542.pdf http://espace.library.uq.edu.au/view/UQ:106721
Idioma(s)	eng
Publicador	The University of Queensland, School of Business
Palavras-Chave	#Consumers -- Effect of technological innovations on #Consumer satisfaction -- Evaluation #Hospitality industry -- Customer services -- Evaluation #L #350204 Marketing and Market Research #780199 Other
Tipo	Thesis