Relación entre el desarrollo de sistemas de control de gestión y los recursos y capacidades caso : Teleperformance Colombia

Siguiendo un marco teórico integrado por varios autores entorno a los sistemas de control de gestión a lo largo de varias décadas, este trabajo pretende estudiar y contrastar la relación entre el desarrollo de dichos sistemas y los recursos y capacidades. Para tal fin, se desarrolló un estudio de caso en Teleperformance Colombia (TC), una empresa dedicada a prestación de servicio de tercerización de procesos o business process outsourcing. En el estudio se establecieron dos variables para evaluar el desarrollo de sistema de control de gestión: el diseño y el uso. A su vez, para cada uno de ellos, se definieron los indicadores y preguntas que permitieran realizar la observación y posterior análisis. De igual manera, se seleccionaron los recursos y capacidades más importantes para el desarrollo del negocio: innovación, aprendizaje organizacional y capital humano. Sobre estos se validó la existencia de relación con el SCG implementado en TC. La información obtenida fue analizada y contrastada a través de pruebas estadísticas ampliamente utilizadas en este tipo de estudios en las ciencias sociales. Finalmente, se analizaron seis posibles relaciones de las cuales, solamente se ratificó el relacionamiento positivo entre uso de sistema de control gestión y el recurso y capacidad capital humano. El resto de relacionamientos, refutaron los planteamientos teóricos que establecían cierta influencia de los sistemas de control de gestión sobre recursos y capacidades de innovación y aprendizaje organizacional.

Un estudi preliminar sobre la presa d’apunts dels estudiants universitaris

En aquest treball es presenten els resultats d’un estudi iniciat per esbrinar com prenen apunts els estudiants de primer curs universitari en una situació de classe habitual i per analitzar com incideixen les condicions d’una determinada situació educativa en les decisions respecte a què cal anotar i com cal fer-ho. L’estudi suposa l’inici d’una línia de recerca que té per objectiu investigar en quines condicions la presa d’apunts esdevé una estratègia d’aprenentatge

Integration of knowledge-based, qualitative and numeric tools for real time dynamic systems supervision

The proposal presented in this thesis is to provide designers of knowledge based supervisory systems of dynamic systems with a framework to facilitate their tasks avoiding interface problems among tools, data flow and management. The approach is thought to be useful to both control and process engineers in assisting their tasks. The use of AI technologies to diagnose and perform control loops and, of course, assist process supervisory tasks such as fault detection and diagnose, are in the scope of this work. Special effort has been put in integration of tools for assisting expert supervisory systems design. With this aim the experience of Computer Aided Control Systems Design (CACSD) frameworks have been analysed and used to design a Computer Aided Supervisory Systems (CASSD) framework. In this sense, some basic facilities are required to be available in this proposed framework: ·

Contribuições teórico-metodológicas para produção de materiais didáticos : um estudo das aplicações computacionais para a construção de recursos de aprendizagem em ambientes virtuais

Com o aumento acelerado da oferta de cursos na modalidade a distância nas instituições privadas de ensino superior brasileiras e com a ampliação de serviços e produtos para atender a demanda de produção dessa modalidade de ensino. Surgem, consequentemente, novos desafios e referenciais teórico-metodológicas para produção de materiais didáticos em espaços virtuais de aprendizagem. Para tanto, esta pesquisa visa investigar elementos que potencializem o uso de aplicações computacionais que são disponibilizados em ambientes virtuais de aprendizagem, na tentativa de fornecer contribuições para indicação de parâmetros de qualidade para a construção de recursos de aprendizagem para o ensino e aprendizagem no ensino online. Com isso, as condições que podem propiciar a ressignificação dos processos de mediação pedagógica e construção de material didático em AVAs passam a ser elementos importantes a se considerar. Além de contemplar os recursos computacionais, surge a necessidade de identificar o perfil dos profissionais (professor conteudista e designer instrucional) envolvidos diretamente com o processo de elaboração de materiais, sem desconsiderar as ferramentas ágeis de produção (rapid learning) como possíveis elementos facilitadores para aprimorar a qualidade de aula e ainda, constatar por meio de um mapeamento a experiência dos alunos diante do preparo das aulas. Com base nas contribuições e nos achados referenciados nessa investigação, sob o olhar de autores consagrados na escolha da temática em questão, vislumbram-se os conceitos norteadores das teorias da aprendizagem, da motivação, do perfil formador na visão docente e discente, dos estilos de ensino e aprendizagem online, dos processos cognitivos, do planejamento e produção de um curso, dos recursos e interfaces educacionais e, por conseguinte, dos aspectos interacionais promovidos no ensino online. Os temas sobre educação e sociedade foram embasados em textos de Delors (1996), Santos (2002) e Castells (1999). Foi estudada, ainda, a relação docente com as novas tecnologias nas visões de Moran (2007), Lévy (1999) e Demo (1993) e por último as contribuições de Filatro (2007, 2008) sobre as competências necessárias para atuação e participação do trabalho do Designer Instrucional no processo de elaboração de material para facilitar aspectos inerentes à cognição e facilitação do ensino e aprendizagem. A escolha metodológica aplicada na pesquisa pode ser considerada qualiquantitativa, por preocupar-se não apenas em quantificar as opiniões, mas também fornecer elementos que possam gerar contribuições para ampliar a qualidade de serviços nesse cenário. O percurso escolhido para análise dos dados se deu a partir da criação de um curso gratuito de extensão acadêmica a distância, onde foi adicionado um questionário para os alunos participantes que tinham perfil de idade de 18 a 35 anos (gerações de 70', 80' e 90') com intuito de investigar as contribuições dos aplicativos utilizados para contextualizar o material teórico disponibilizado no AVA.

Pedagogical Aspects of Using Mobile Devices in the Biology Classroom

The ubiquity and power of personal digital devices make them attractive tools for STEM instructors who would like to stimulate active learning. These devices offer both abundant pedagogical opportunities and worrisome challenges. We will discuss our two years of experience in using mobile devices to teach biology in a community college setting, as well as our observations on the best ways to organize digital-based activities to facilitate student active learning.

Andragogy vs Pedagogy: Teaching the Adult Learner in an Online Environment

The purpose of this presentation is to offer a deeper understanding of adult learning and provide tips on how to effectively teach in the online environment. The presenter will compare and contrast two learning theories: andragogy and pedagogy. Furthermore, the roles of the online instructor and e-learner will be outlined. An open discussion at the end of the presentation will allow participants to make implications as to which learning theory is more effective for online learning.

Hur eller Varför? : Kunskap i sociokulturellt eller existentialistiskt perspektiv? En kritisk betraktelse

This essay set out to propose a problematic interpretation of the socio-cultural perspective on learning. Its purpose is to show how the socio-cultural perspective on learning defines the concept of knowledge in an incomplete way. The aim becomes then that of giving a more comprehensive description of this concept, and, to this end, to construct a new, broader pedagogic discourse. The investigation starts with a deconstructive analysis of Roger Säljö’s socio-cultural text in order to point out the incompleteness of the concept of knowledge. The constructive part of the analysis proceeds using Heidegger’s and Sartre’s philosophical theories which take a general approach on human learning and on human knowledge as dependent on intuition. A dichotomy of two new concepts related to knowledge is thus defined: how-knowledge and why-knowledge. This reconceptualisation of the concept of knowledge allows a reinterpretation of any act of knowledge in a structural way. Hence any act of knowledge includes a moment (a) which defines the initial contextual (conceptual or practical) situation; a moment (b) which represents an algorithm, a procedure, or a theory; and a moment (c) which represents the result of the act, and is the direct application of knowledge as a finalized entity. Knowledge inbuilt in (a) and (c) is characterized as how-knowledge, while that in (b) is characterized as why-knowledge. In a learning situation a focus on how-knowledge implies finality and objectification of students. Conversely, why-knowledge implies students becoming subjects of their own learning.

Language and interaction in online asynchronous communication in university level English courses

Interaction involves people communicating and reacting to each other. This process is key to the study of discourse, but it is not easy to study systematically how interaction takes place in a specific communicative event, or how it is typically performed over a series of repeated communicative events. However, with a written record of the interaction, it becomes possible to study the process in some detail. This thesis investigates interaction through asynchronous written discussion forums in a computer-mediated learning environment. In particular, this study investigates pragmatic aspects of the communicative event which the asynchronous online discussions comprise. The first case study examines response patterns to messages by looking at the content of initial messages and responses, in order to determine the extent to which characteristics of the messages themselves or other situational factors affect the interaction. The second study examines in what ways participants use a range of discourse devices, including formulaic politeness, humour and supportive feedback as community building strategies in the interaction. The third study investigates the role of the subject line of messages in the interaction, for example by examining how participants choose different types of subject lines for different types of messages. The fourth study examines to what extent features serving a deictic function are drawn on in the interaction and then compares the findings to both oral conversation and formal academic discourse. The overall findings show a complex communicative situation shaped by the medium itself, type of activity, the academic discipline and topic of discussion and by the social and cultural aspects of tertiary education in an online learning environment. In addition, the findings may also provide evidence of learning.  

Language ideologies and Schooled Education in Rural Tanzania : The Case of Karagwe

In this article I argue that language policies for education have effects on pupils’ educational possibilities. With the case of Karagwe district in Tanzania I have found that the case of “Swahili only” in primary school education favours the small minority of the children that live in a context where Swahili is used. This leads to inequality in pupils’ chances in education and to a low level of achievement of academic content in schools. This also promote the developing and use of safety strategies among teachers and pupils that hide failure and prevent pupils’ learning.

Y ahora toca gramática…… : Un estudio cualitativo sobre las actitudes hacia lagramática y los métodos didácticosde unos profesores del bachillerato sueco

Grammar is one of the most discussed part of language learning. Many studentshave problems understanding how to use the grammatical forms in their ownproduction and communication. The purpose of this work is to investigate theteachers´ attitudes towards grammar and what methods they use when they teachgrammar. The method used in this work is qualitative, with four interviews ofteachers working in the Swedish high school. In order to determine how the teacherswork, we have studied the course plans presented by Skolverket and we have alsostudied what the current research have to say about this. The result shows that theinterviewed teachers mostly vary their methods, using both inductive and deductiveapproaches in order to promote the communicative competence of the students. Theinterviews also show that the teachers have a positive attitude towards grammar,considering it an important part of language learning.

Petri nets teaching in the Mechatronics Engineering course

The current solutions implanted in the majority of manufacturing systems controlled by PLCs were developed through the language of programming known as ladder. Such a language, easily learned and handled, shows to be efficient whenever the system to be implanted does not demand greater complexity of analyses. Bigger systems, presenting characteristics in which resource compartments, parallelism and synchronizing among processes are more frequent, demand the adoption of solutions differentiation. This article presents a teaching experience and practical application of Petri nets in a Mechatronics Engineering graduation course. Copyright © 2007 IFAC.

Naturalidade: o nível profundo da comunicaçao

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Homework: Is There More To It Than Answers?

In this action research study of my two high school geometry classrooms, I investigated the use of homework. By changing the focus on homework away from the answers to the process involved in getting the answers, I found that students felt more confident, utilized their class time better, and placed more effort on complex problems. Their questions also became more specific and more effective for finding gaps in their understanding. As a result of this research, I plan to change my strategy in the practice of homework. I will give students the answers on multi-step problems to allow them the opportunity to utilize problem solving and critical thinking skills to gain practice in autonomous learning.

Educational Investment, Family Context, and Children’s Math and Reading Growth from Kindergarten through the Third Grade

Drawing on longitudinal data from the Early Childhood Longitudinal Study, Kindergarten Class of 1998–1999, this study used IRT modeling to operationalize a measure of parental educational investments based on Lareau’s notion of concerted cultivation. It used multilevel piecewise growth models regressing children’s math and reading achievement from entry into kindergarten through the third grade on concerted cultivation and family context variables. The results indicate that educational investments are an important mediator of socioeconomic and racial/ethnic disparities, completely explaining the black-white reading gap at kindergarten entry and consistently explaining 20 percent to 60 percent and 30 percent to 50 percent of the black-white and Hispanic-white disparities in the growth parameters, respectively, and approximately 20 percent of the socioeconomic gradients. Notably, concerted cultivation played a more significant role in explaining racial/ethnic gaps in achievement than expected from Lareau’s discussion, which suggests that after socioeconomic background is controlled, concerted cultivation should not be implicated in racial/ethnic disparities in learning.

The Shaping of a New Identity: Continuation of the Transformation Process of People of Color on White University College Campuses Into "White" People of Color

“Our study will show how the pyramidal structure as a permanent feature of every aspect of American society continues to function in the same manner at institutions of higher learning.”