948 resultados para implementation project
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La energía transportada por el oleaje a través de los océanos (energía undimotriz) se enmarca dentro de las denominadas energías oceánicas. Su aprovechamiento para generar energía eléctrica (o ser aprovechada de alguna otra forma) es una idea reflejada ya hace más de dos siglos en una patente (1799). Desde entonces, y con especial intensidad desde los años 70, ha venido despertando el interés de instituciones ligadas al I+D+i y empresas del sector energético y tecnológico, debido principalmente a la magnitud del recurso disponible. Actualmente se puede considerar al sector en un estado precomercial, con un amplio rango de dispositivos y tecnologías en diferente grado de desarrollo en los que ninguno destaca sobre los otros (ni ha demostrado su viabilidad económica), y sin que se aprecie una tendencia a converger un único dispositivo (o un número reducido de ellos). El recurso energético que se está tratando de aprovechar, pese a compartir la característica de no-controlabilidad con otras fuentes de energía renovable como la eólica o la solar, presenta una variabilidad adicional. De esta manera, diferentes localizaciones, pese a poder presentar recursos de contenido energético similar, presentan oleajes de características muy diferentes en términos de alturas y periodos de oleaje, y en la dispersión estadística de estos valores. Esta variabilidad en el oleaje hace que cobre especial relevancia la adecuación de los dispositivos de aprovechamiento de energía undimotriz (WEC: Wave Energy Converter) a su localización, de cara a mejorar su viabilidad económica. Parece razonable suponer que, en un futuro, el proceso de diseño de un parque de generación undimotriz implique un rediseño (en base a una tecnología conocida) para cada proyecto de implantación en una nueva localización. El objetivo de esta tesis es plantear un procedimiento de dimensionado de una tecnología de aprovechamiento de la energía undimotriz concreta: los absorbedores puntuales. Dicha metodología de diseño se plantea como un problema de optimización matemático, el cual se resuelve utilizando un algoritmo de optimización bioinspirado: evolución diferencial. Este planteamiento permite automatizar la fase previa de dimensionado implementando la metodología en un código de programación. El proceso de diseño de un WEC es un problema de ingería complejo, por lo que no considera factible el planteamiento de un diseño completo mediante un único procedimiento de optimización matemático. En vez de eso, se platea el proceso de diseño en diferentes etapas, de manera que la metodología desarrollada en esta tesis se utilice para obtener las dimensiones básicas de una solución de referencia de WEC, la cual será utilizada como punto de partida para continuar con las etapas posteriores del proceso de diseño. La metodología de dimensionado previo presentada en esta tesis parte de unas condiciones de contorno de diseño definidas previamente, tales como: localización, características del sistema de generación de energía eléctrica (PTO: Power Take-Off), estrategia de extracción de energía eléctrica y concepto concreto de WEC). Utilizando un algoritmo de evolución diferencial multi-objetivo se obtiene un conjunto de soluciones factibles (de acuerdo con una ciertas restricciones técnicas y dimensionales) y óptimas (de acuerdo con una serie de funciones objetivo de pseudo-coste y pseudo-beneficio). Dicho conjunto de soluciones o dimensiones de WEC es utilizado como caso de referencia en las posteriores etapas de diseño. En el documento de la tesis se presentan dos versiones de dicha metodología con dos modelos diferentes de evaluación de las soluciones candidatas. Por un lado, se presenta un modelo en el dominio de la frecuencia que presenta importantes simplificaciones en cuanto al tratamiento del recurso del oleaje. Este procedimiento presenta una menor carga computacional pero una mayor incertidumbre en los resultados, la cual puede traducirse en trabajo adicional en las etapas posteriores del proceso de diseño. Sin embargo, el uso de esta metodología resulta conveniente para realizar análisis paramétricos previos de las condiciones de contorno, tales como la localización seleccionada. Por otro lado, la segunda metodología propuesta utiliza modelos en el domino estocástico, lo que aumenta la carga computacional, pero permite obtener resultados con menos incertidumbre e información estadística muy útil para el proceso de diseño. Por este motivo, esta metodología es más adecuada para su uso en un proceso de dimensionado completo de un WEC. La metodología desarrollada durante la tesis ha sido utilizada en un proyecto industrial de evaluación energética preliminar de una planta de energía undimotriz. En dicho proceso de evaluación, el método de dimensionado previo fue utilizado en una primera etapa, de cara a obtener un conjunto de soluciones factibles de acuerdo con una serie de restricciones técnicas básicas. La selección y refinamiento de la geometría de la solución geométrica de WEC propuesta fue realizada a posteriori (por otros participantes del proyecto) utilizando un modelo detallado en el dominio del tiempo y un modelo de evaluación económica del dispositivo. El uso de esta metodología puede ayudar a reducir las iteraciones manuales y a mejorar los resultados obtenidos en estas últimas etapas del proyecto. ABSTRACT The energy transported by ocean waves (wave energy) is framed within the so-called oceanic energies. Its use to generate electric energy (or desalinate ocean water, etc.) is an idea expressed first time in a patent two centuries ago (1799). Ever since, but specially since the 1970’s, this energy has become interesting for R&D institutions and companies related with the technological and energetic sectors mainly because of the magnitude of available energy. Nowadays the development of this technology can be considered to be in a pre-commercial stage, with a wide range of devices and technologies developed to different degrees but with none standing out nor economically viable. Nor do these technologies seem ready to converge to a single device (or a reduce number of devices). The energy resource to be exploited shares its non-controllability with other renewable energy sources such as wind and solar. However, wave energy presents an additional short-term variability due to its oscillatory nature. Thus, different locations may show waves with similar energy content but different characteristics such as wave height or wave period. This variability in ocean waves makes it very important that the devices for harnessing wave energy (WEC: Wave Energy Converter) fit closely to the characteristics of their location in order to improve their economic viability. It seems reasonable to assume that, in the future, the process of designing a wave power plant will involve a re-design (based on a well-known technology) for each implementation project in any new location. The objective of this PhD thesis is to propose a dimensioning method for a specific wave-energy-harnessing technology: point absorbers. This design methodology is presented as a mathematical optimization problem solved by using an optimization bio-inspired algorithm: differential evolution. This approach allows automating the preliminary dimensioning stage by implementing the methodology in programmed code. The design process of a WEC is a complex engineering problem, so the complete design is not feasible using a single mathematical optimization procedure. Instead, the design process is proposed in different stages, so the methodology developed in this thesis is used for the basic dimensions of a reference solution of the WEC, which would be used as a starting point for the later stages of the design process. The preliminary dimensioning methodology presented in this thesis starts from some previously defined boundary conditions such as: location, power take-off (PTO) characteristic, strategy of energy extraction and specific WEC technology. Using a differential multi-objective evolutionary algorithm produces a set of feasible solutions (according to certain technical and dimensional constraints) and optimal solutions (according to a set of pseudo-cost and pseudo-benefit objective functions). This set of solutions or WEC dimensions are used as a reference case in subsequent stages of design. In the document of this thesis, two versions of this methodology with two different models of evaluation of candidate solutions are presented. On the one hand, a model in the frequency domain that has significant simplifications in the treatment of the wave resource is presented. This method implies a lower computational load but increased uncertainty in the results, which may lead to additional work in the later stages of the design process. However, use of this methodology is useful in order to perform previous parametric analysis of boundary conditions such as the selected location. On the other hand, the second method uses stochastic models, increasing the computational load, but providing results with smaller uncertainty and very useful statistical information for the design process. Therefore, this method is more suitable to be used in a detail design process for full dimensioning of the WEC. The methodology developed throughout the thesis has been used in an industrial project for preliminary energetic assessment of a wave energy power plant. In this assessment process, the method of previous dimensioning was used in the first stage, in order to obtain a set of feasible solutions according to a set of basic technical constraints. The geometry of the WEC was refined and selected subsequently (by other project participants) using a detailed model in the time domain and a model of economic evaluation of the device. Using this methodology can help to reduce the number of design iterations and to improve the results obtained in the last stages of the project.
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Purpose – The purpose of this paper is to help managers to successfully plan, implement, and operate enterprise resource planning (ERP) projects using a risk management framework. Design/methodology/approach – This paper adopted a combined literature review and case study method. Using literature review, the paper first identified major issues of managing ERP projects and develops a risk management framework for managing those issues. The proposed risk management framework was then applied to a ERP implementation project of a UK-based energy services group and its effectiveness for managing ERP projects implementation had been demonstrated. Additionally, the risk factors as identified from the case application are compared with the risk factors from the previous researches so as to suggest mitigating measures. Findings – All the risk factors are categorized into planning, implementation and operations phases along with project processes, organizational transformation and information technology (IT) perspectives. Project implementation phase is the most vulnerable to failure. The case study results reveal that the effect of other projects on on-going ERP project, management of overall IT architecture and non-availability of resources for organizational transformation are most critical from likelihood and impact perspectives. Managing risk across various phases of project and equal emphasize to effective project management, organizational transformation and IT adoption are the key to success in ERP implementation. Practical implications – The risk factors, which were identified using literature review and the case study, have great significance as mitigating measures of those risks may result successful implementation of ERP projects in the industry. Additionally, proposed risk management framework could be customized to implement ERP projects elsewhere. Originality/value – ERP projects are risky as they are capital intensive, technically complex, and call for organizational transformation. There are both success and failure stories. However, both researchers and practitioners agree, that if it can be implemented and operated successfully and benefits should be achievable. Although there are many studies on ERP implementation, little has been discussed on managing risks of ERP projects. Therefore, this paper bridges the gap.
Avaliação dos impactos do uso do sistema de gestão hospitalar no Hospital Universitário Onofre Lopes
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The object of this study was motivated by the need to know the possible causes of differences in results achieved in the implementation of a Computerised Management System (CMS) in a Federal University Hospital, located in northeastern Brazil, to understand the factors that influenced the results in different groups when was used the same systems implementation methodologies. Considering the implication of managers, health professionals, other professionals involved and the existing organizational structure in the period when implantation occurred, aimed to know the perception of these people about the development of CMS in the deployment process in your group or sector and also in the organization.The methodology used in this study was the content analysis which provides a rich set of methodological tools for evaluating speeches,enabling us to discourse from the unknown analysis and subjectivity, but with scientific rigor, allowing, at the end, to understand the disparity in results in the implementation of CMS.It was used as a research tool, a semi-structured interview, which exploits a qualitative approach, as suggested by the authors. It was used the approach of the episodic interview, to be more narrative about the experiences of the interview participants in their practical experience along the CMS deployment process in the hospital.Were interviewed three groups of professional and a group of managers, all with higher education in their professions and who participated in the entire implementation process from the beginning.It followed the Bardin's methodology (2009) in all the phases of treatment and interpretation of data, where emerged three categories: the "Thought and Knowledge"; the "Practices and Changes"; the "Obtained Results". From the category "Thought and Knowledge"emerged three subcategories: the "Administrative", the "Institutional" and the "IT Knowledge". From the category "Practices and Changes" emerged three subcategories: "Reality Prior to CMS"; "The IT Project and the implementation of CMS" and "Impacts of the CMS Implementation". From the category "Results Obtained" emerged three subcategories: "Benefits Promoted by CMS", "Dissatisfaction Observed" and "Level of Use and Understanding CMS ". It was observed that the lack of integration of the sectors was a determinant problem in the implementation of CMS. The CMS implementation project was not well dimensioned and divulged in the institution. Different models of leaderships and of objectives of the sectors influenced in the course of the CMS implementation process. We can mention that an CMS should be a consolidation of organizational practices tool already institutionalized and of integration amongthe sectors and not supporting to isolated practices and personalistsfrom sectors of the institution.
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Perinteisten kilpailuetujen katoaminen ja kilpailun kiristyminen haastavat yrityksiä etsimään keinoja kilpailukyvyn säilyttämiseksi. Tietotekniikan nopea kehitys ja liiketoiminnassa syntyvän datan määrän kasvu luovat yrityksille mahdollisuuden hyödyntää analytiikkaa päätöksenteon tukena ja liiketoiminnan tehostamisessa. Työ on kirjallisuuskatsaus ja sen tavoitteena on selvittää analytiikkajärjestelmän käyttöönottoprojektin vaiheet, käyttöönottoon liittyvät kustannukset ja miten kustannuksia voidaan hallita. Lisäksi esitetään tiivis katsaus analytiikan kehitykseen ja nykytilaan sekä tarkastellaan hankintamalleja, hankkeiden taloudellista arviointia ja käyttöönottoprojektin kriittisiä menestystekijöitä. Käyttöönottoprojekti on monivaiheinen ja se alkaa liiketoiminnan analysoinnista sekä järjestelmän suunnittelusta ulottuen aina sen toteutukseen ja jälkiarviointiin. Käyttöönottoon liittyy useita kustannuseriä, joita voidaan luokitella niiden ominaisuuksien perusteella. Projektin kustannusten hallinnan prosesseja ovat kustannusten hallinnan suunnittelu, kustannusten arviointi, budjetin määrittäminen ja kustannusten valvonta, jotka limittyvät käyttöönoton vaiheiden kanssa.
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Several companies are trying to improve their operation efficiency by implementing an enterprise resource planning (ERP) system that makes it possible to control the resources of the company in real time. However, the success of the implementation project is not a foregone conclusion; a significant part of these projects end in a failure, one way or another. Therefore it is important to investigate ERP system implementation more closely in order to increase understanding about factors influencing ERP system success and to improve the probability of a successful ERP implementation project. Consequently, this study was initiated because a manufacturing case company wanted to review the success of their ERP implementation project. To be exact, the case company hoped to gain both information about the success of the project and insight for future implementation improvement. This study investigated ERP success specifically by examining factors that influence ERP key-user satisfaction. User satisfaction is one of the most commonly applied indicators of information system success. The research data was mainly collected by conducting theme interviews. The subjects of the interviews were six key-users of the newly implemented ERP system. The interviewees were closely involved in the implementation project. Furthermore, they act as representative users that utilize the new system in everyday business processes. The collected data was analyzed by thematizing. Both data collection and analysis were guided by a theoretical frame of reference. This frame was based on previous research on the subject. The results of the study aligned with the theoretical framework to large extent. The four principal factors influencing key-user satisfaction were change management, contractor service, key-user’s system knowledge and characteristics of the ERP product itself. One of the most significant contributions of the research is that it confirmed the existence of a connection between change management and ERP key-user satisfaction. Furthermore, it discovered two new sub-factors influencing contractor service related key-user satisfaction. In addition, the research findings indicated that in order to improve the current level of key-user satisfaction, the case company should pay special attention to system functionality improvement and enhancement of the key-users’ knowledge. During similar implementation projects in the future, it would be important to assure the success of change management and contractor service related processes.
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Preparar a mudança é uma necessidade que se impõe à Administração Pública a fim de melhorar a qualidade da informação e do controlo sobre a gestão dos seus recursos humanos, financeiros e materiais. Na senda da melhoria contínua, o Exército Português tem procurado equiparar-se aos seus congéneres, explorando as tecnologias disponíveis, tendo como objetivo para 2016 dar continuidade ao desenvolvimento do projeto de implementação da Contabilidade Analítica através do Sistema Integrado de Gestão do Ministério da Defesa Nacional. A Contabilidade Analítica surge revigorada no recente Decreto-Lei nº 192/2015 - Sistema de Normalização Contabilística para as Administrações Públicas - visando satisfazer diversas necessidades de informação no processo de tomada de decisão. No entanto, este tipo de ferramenta deve ser concebida em colaboração com os decisores, no sentido de se ajustarem às reais necessidades da organização. A presente investigação aplicada tem como objetivo verificar se o Sistema Integrado de Gestão do Ministério da Defesa Nacional tem capacidade e potencialidade para disponibilizar informação analítica relevante para apoiar o processo de tomada de decisão dos Órgãos Centrais de Comando do Exército Português. Numa primeira fase, além da pesquisa bibliográfica e análise documental, foram feitas entrevistas exploratórias aos principais intervenientes que estiveram presentes nos projetos de implementação da Contabilidade Analítica levados a cabo no Exército. Posteriormente, foram entrevistados em cada Órgão Central de Comando, os Comandantes/Diretores/Chefes e os principais conselheiros na área financeira. Os resultados apontam para a existência de um considerável interesse por parte dos entrevistados relativamente à utilidade da informação analítica no apoio à tomada de decisão. Contudo, este tipo de informação não se encontra atualmente disponível, sendo necessário o reforço ou organização de um núcleo afeto em exclusividade à Contabilidade Analítica, bem como proceder à formação e mentalização dos utilizadores desta ferramenta aos vários níveis da hierarquia.
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Nowadays the urgency to address climate change and global warming is growing rapidly: the industry and the energy sector must be decarbonized. Hydrogen can play a key role in the energy transition: it is expected to progressively replace fossil fuels, penetrating economies and gaining interest from the public. However, this new possible energy scenario requires further investigation on safety aspects, which currently represent a challenge. The present study aims at making a little contribution to this field. The focus is on the analysis and modeling of hazardous scenarios concerning liquid hydrogen. The investigation of BLEVEs (Boiling Liquid Expanding Vapor Explosion) consequences lies at the core of this research: among various consequences (overpressure, radiation), the interest is on the generation and projection of fragments. The goal is to investigate whether the models developed for conventional fuels and tanks give good predictions also when handling hydrogen. The experimental data from the SH2IFT - Safe Hydrogen Fuel Handling and Use for Efficient Implementation project are used to validate those models. This project’s objective was to increase competence within safety of hydrogen technology, especially focusing on consequences of handling large amounts of this substance.
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Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação
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The goal of this EPS@ISEP project proposed in the Spring of 2014 was to develop a flapping wing flying robot. The project was embraced by a multinational team composed of four students from different countries and fields of study. The team designed and implemented a robot inspired by a biplane design, constructed from lightweight materials and battery powered. The prototype, called MyBird, was built with a 250 € budget, reuse existing materials as well as low cost solutions. Although the team's initial idea was to build a light radio controlled robot, time limitations along with setbacks involving the required electrical components led to a light but not radio controlled prototype. The team, from the experience gathered, made a number of future improvement suggestions, namely, the addition of radio control and a camera and the adoption of articulated monoplane design instead of the current biplane design for the wings.
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This paper presents the development of a fish-like robot called Bro-Fish. Bro-Fish aims to be an educational toy dedicated to teaching mechanics, programming and the physics of floating objects to youngsters. The underlying intention is to awaken the interest of children for technology, especially biomimetic (biologically inspired) approaches, in order to promote sustainability and raise the level of ecological awareness. The main focus of this project was to create a robot with carangiform locomotion and controllable swimming, providing the opportunity to customize parts and experiment with the physics of floating objects. Therefore, the locomotion principles of fishes and mechanisms developed in related projects were analysed. Inspired by this background knowledge, a prototype was designed and implemented. The main achievement is the new tail mechanism that propels the robot. The tail resembles the undulation motion of fish bodies and is actuated in an innovative way, triggered by an elegant movement of a rotating helicoidal. First experimental tests revealed the potential of the proposed methodology to effectively generate forward propulsion.
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RESUMO: Antecendentes: Uma avaliação dos serviços de abuso de substâncias em Barbados identificou a necessidade de programas e serviços que são projetados especificamente para crianças e adolescentes. Objetivo: Realizar programa com base em evidências para reduzir a incidência de abuso de drogas entre crianças e adolescentes por meio do fortalecimento da unidade familiar através de parentalidade positiva, de maior funcionamento familiar e de resistência dos jovens. Método: Dois projetos-piloto foram realizadas com base no programa "Fortalecer as Famílias para Pais e Jovens de 12 a 16 anos (SFPY). O programa de nove semanas foi empregado como uma intervenção para criar laços familiares mais fortes, aumentar a resistência dos jovens e reduzir o abuso de drogas entre crianças e adolescentes de idades de 11 a 16 anos. A decisão foi tomada para incluir participantes de 11 anos desde que as crianças possam estar no primeiro ano da escola secundária nessa idade. IMPLEMENTATION OF SUBSTANCE ABUSE PILOT PROJECT FOR CHILDREN AND ADOLESCENTS 5 Resultados: Quinze famílias participaram em dois projetos-piloto e a avaliação final mostrou que os jovens após o programa, geralmente tornaram-se mais positivos sobre o seu lugar na unidade familiar e sentiram que sua participação no programa foi benéfica. Os pais, da mesma forma, relataram que eles conquistaram, com o programa uma relação mais positiva, uma melhor compreensão das necessidades, e consciência das mudanças de desenvolvimento de seus jovens. Desta forma, considera-se que o programa atingiu o resultado desejado de criar unidades familiares mais fortes. Conclusão: O Projeto Piloto “SFPY” foi bem sucedido em fazer pais e jovens mais conscientes de suas necessidades individuais e de responsabilidades dentro da unidade familiar. Como resultado, o relacionamentos das respectivas famílias melhorou. Estudos baseados em evidências têm demonstrado que um relação familiar mais forte diminui a incidência de uso e abuso de drogas na população adolescente, aumentando os fatores de proteção e diminuindo os fatores de risco. A implementação do programa, que foi desenvolvido e testado no ambiente norte-americano, demonstrou que era transferível para a sociedade de Barbados. No entanto, seu impacto total só pode ser determinado através de um estudo comparativo envolvendo um grupo de controle e / ou uma intervenção alternativa ao abuso de substâncias. Portanto, é recomendável que um estudo comparativo da intervenção SFPY deve envolver uma amostra representativa de adolescentes que estão em estágio de desenvolvimento anterior mais cedo. Evidências já demonstram que o programa é mais eficaz, com impacto mais longo sobre os jovens que participam em uma idade maisABSTRACT:Background: An evaluation of substance abuse services in Barbados has identified the need for programmes and services that are specifically designed for children and adolescents. Aim: To conduct an evidence-based programme to reduce the incidence of substance abuse among children and adolescents by strengthening the family unit through positive parenting, enhanced family functioning and youth resilience. Method: Two pilot projects were conducted based on the ‘Strengthening Families for Parents and Youths 12– 16’ (SFPY) programme. The nine-week programme was employed as an intervention to create stronger family connections, increase youth resiliency and reduce drug abuse among children and adolescents between the ages of 11 to 16. The decision was made to include participants from age 11 since children may be in the first year of secondary school at this age. IMPLEMENTATION OF SUBSTANCE ABUSE PILOT PROJECT FOR CHILDREN AND ADOLESCENTS 3 Results: Fifteen families participated in two pilot projects and an evaluation conducted at the conclusion showed that the youth were generally more positive about their perceived place in the family unit and felt that the being in the programme was generally beneficial. The parents similarly reported they had a more positive relationship with their youths and also had a better understanding of their needs, and an awareness of their developmental changes. This affirmed that the programme had achieved its desired outcome to create stronger family units. Conclusion: The SFPY Pilot Project was successful in making parents and youths more aware of their individual needs and responsibilities within the family unit. As a result relationships within their respective families were strengthened. Evidence-based studies have shown that enhanced family functioning decreases the incidence of substance use and abuse in the adolescent population by increasing protective factors and decreasing risk factors. The implementation of the programme, which was developed and tested in the North American environment, demonstrated that it was transferable to the Barbadian society. However, its full impact can only be determined through a comparative study involving a control group and/or an alternative substance abuse intervention. It is therefore recommended that a comparative study of the SFPY intervention should be delivered to a representative sample of adolescents who are at an earlier developmental stage. Evidence has shown that the programme is more effective, with longer impact on youths who participate at a younger age.
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Companies from the motorcycles components branch are dealing with a dynamic environment, resulting from the introduction of new products and the increase of market demand. This dynamic environment requires frequent changes in production lines and requires flexibility in the processes, which can cause reductions in the level of quality and productivity. This paper presents a Lean Six Sigma improvement project performed in a production line of the company's machining sector, in order to eliminate losses that cause low productivity, affecting the fulfillment of the production plan and customer satisfaction. The use of Lean methodology following the DMAIC stages allowed analyzing the factors that influence the line productivity loss. The major problems and causes that contribute to a reduction on productivity and that were identified in this study are the lack of standardization in the setup activities and the excessive stoppages for adjustment of the processes that caused an increase of defects. Control charts, Pareto analysis and cause-and-effect diagrams were used to analyze the problem. On the improvement stage, the changes were based on the reconfiguration of the line layout as well as the modernization of the process. Overall, the project justified an investment in new equipment, the defective product units were reduced by 84% and an increase of 29% of line capacity was noticed.
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Ireland's future economic growth and competitiveness will increasingly depend on the extent to which it can support high value knowledge based industries. Mathematics is essential for disciplines such as science, technology, engineering and finance, but it also promotes the ability to think rationally, analyse and solve problems, and process data clearly and accurately. In a globalised competitive economy it is important that Ireland moves beyond being “average” at mathematics towards the promotion of advanced levels of skills, creativity and innovation. We urgently need to improve attainment levels in mathematics generally and to encourage more students to take Higher Level Mathematics. In addition, mathematics is an essential life skill for citizenship and economic and social participation in an increasingly complex world.
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This report describes the continuation of the development of performance measures for the Iowa Department of Transportation (DOT) Offices of Construction. Those offices are responsible for administering transportation construction projects for the Iowa DOT. Researchers worked closely with the Benchmark Steering Team which was formed during Phase I of this project and is composed of representatives of the Offices of Construction. The research team conducted a second survey of Offices of Construction personnel, interviewed numerous members of the Offices and continued to work to improve the eight key processes identified during Phase I of this research. The eight key processes include Inspection of Work, Resolution of Technical Issues, Documentation of Work Progress and Pay Quantities, Employee Training and Development, Continuous Feedback for Improved Contract Documents, Provide Safe Traffic Control, External/Public Communication, and Providing Pre-Letting Information. Three to four measurements were specified for each key process. Many of these measurements required opinion surveys of employees, contractors, and others. During Phase II, researchers concentrated on conducting surveys, interviewing respondents to improve future surveys, and facilitating Benchmark Steering Team monthly meetings. Much effort was placed on using the information collected during the first year's research to improve the effectiveness and efficiency of the Offices of Construction. The results from Process Improvement Teams that studied Traffic Control and Resolution of Technical Issues were used to improve operations.