Concepções dos estudos de usuários na visão dos professores dos cursos de Biblioteconomia brasileiros

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Programa de capacitação de famílias de crianças, jovens e adultos usuários de comunicação alternativa

This study aimed to enter a training program for family members of children, youth and adults who use augmentative and alternative communication systems in the context of alternative languages . The study included families in the age group of 25-65 years in the period 2010- 2012. The activities were held weekly with duration of one hour in a alternative communication laboratory. All activities were videotaped and after that, the verbal participants’ reports were transcribed. The obtained categories were analyzed according to the steps of the program. The results indicated that families realized: the necessity of graphics systems for communication; the importance of adapted materials; and the need to understand their children’s different skills. The study reinforced the need for systematic and continuous guidance for families, as well as highlighted the use of graphics systems in the context of language.

Retextualização da escrita por alunos com surdez usuários da LIBRAS: em foco a mediação do professor

The way teachers will coordinate the writing appropriation process assumes an especial importance, sharing their knowledge with the deaf student, assigning importance and meaning for what this student was capable to produce, even if his production isn’t resembled to the idealized pattern of an adult writing. This study is proposed to investigate the mediation in rewriting activities, along with deaf students, held by eight trainee students of a Pedagogy course, with ages between 20 and 28 years old. Thereunto, this activities were recorded on video, for later transcription and descriptive analysis, subsided by a new model proposed in the literature. The results indicate: the importance of the rewriting in the understanding of write contents produce by deaf students, the participants’ attitudinal change about their role like coordinator and interlocutor in such activities and the greater teacher’s comprehension about notational and discursive aspects involved in the deaf student write production. These results allowed to conclude the future teachers’ need that will work in inclusive classes or in multifunctional classes, understand and use rewriting activities in their daily pedagogical practice for the appropriation for the promotion of the Portuguese write by the deaf student, user of LIBRAS. It should be noted these teachers’ need to know the LIBRAS’ grammar and have access to linguistic knowledge enabling them to comprehend the nature of the occurrences present in the texts produced by deaf students.

Acessibilidade em Ambientes Informacionais Digitais

The current nature of World Wide Web (Web), which highlights the collaborative participation of users in some digital information environments, lead to development of guidelines with a focus on Inclusive Digital Information Architecture for a different audiences in multiples informational ambiences. This research proposes guidelines for a inclusive digital information environment, aiming to identify the elements of accessibility that allow the promotion of inclusion digital information, in order to highlight the references of the Architecture of Digital Information, the international recommendations and the structures representation of information (specially accessibility attributes), with the look of Information Science and New Technologies of Information and Communication. The thesis is as to the need to develop methodologies with guidelines that contemplate the elements of digital accessibility focused on the task of the user. The research problem is that actual methodologies and recommendations used for the development of digital information environments do not cover all the elements of accessibility with a focus on user needs. The proposition is to present, through a methodological approach (exploratory and descriptive), a theoretical-methodological proposal to promote elements of digital accessibility to the development of digital information environments, for users with or without special needs. The overall objective of this study is to contribute to the development of inclusive digital information environments, in perspective of union of theories, recommendations and technologies for the development of digital accessibility guidelines. In a theoretical dimension, the research covers a critical review of the specialized literature in the areas of Information Science and Computer Science and, in the applied part, the analysis and development of a proposal of guidelines for the architecture of a digital information environment with accessibility.

Necessidades especiais de escolares com diabetes mellitus tipo 1 identificadas por familiares

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

A metacognição de usuários no processo de busca da informação em catálogo coletivo de biblioteca universitária

It was observed the metacognitive trajectory of three users from a public university library the state of Sao Paulo to identify the metacognitive strategies that were used during the process of searching for information in a online collective catalog. Its configuration was based on participants' oral reports obtained by the technique of individual verbal protocol to provide an actual configuration of the task ans a closer examination of its natural recovery of information systems. The data collection sessions were recorded, and the recorded data were transcribed and categorized into four units of analyses: 1- expertise, 2-regulation, 3-assessment of knowledge itself and 4- organization of cognitive process. The results showed that knowledge of meta-cognitive strategies affects the quality of the results obtained in the process of searching for information and interferes in the way it implements retrieval on-line catalog, a fact the emphasizes the need for studies to move forward on issues meta-cognition of users of information.

Usuários de serviço de saúde mental: o que conhecem sobre os direitos de cidadania

This is an exploratory descriptive study with a qualitative approach. It aimed at apprehending what users undergoing treatment at a mental health service know about their rights. A semistructured interview was used as a data collection strategy. Five users were interviewed. Thematic content analysis was used for data analysis, and three categories emerged: process of falling ill, experiences of treatment and users’ rights. The users reported voluntary and involuntary hospitalization experiences and that, after treatment commencement at the psychosocial care center, they perceived significant changes in mental health care. They reported that they did not know the mental health legislation, but they knew about the rights stemming from experiencing mental disorder. For users to be able to recognize and take advantage of their citizens’ rights, awareness must be developed by health care professionals, which also includes their academic education

Identificação de causas especiais no processo que aumentam a ocorrência de poro na solda de tubos de aço: aplicação etapas definir, medir e analisar do DMAIC

This work covers the methodology Six Sigma with the application of the steps Define, Measure and Analyze a company of steel tubes, with the objective of identify special causes in the process that drives the creation of the pore defect in the solder. It is highlighted the fact that this work is the base of an continuous upgrade project that aims in eliminating the occurrence of this defect. The motivation is given to the necessity of improving the productivity of the factory, considering that the defect occurs at random and your causes are unknown. This way, it was defined that the problem to analyze, measured the capability of the process in DPMO and analyzed with the aid of graph by attribute P. The results show the process that present special cases, as well as the process considered ideal, This way it was stated that in this work, the processes destabilized and the controlled, allowing a comparison of the characteristics for the elaboration of concise action plans to eliminate the defect. The project must follow the steps Upgrade and control the methodology Six Sigma, in order to ensure success in his execution, aiming to amplify the competitive edge of the business

A empatia, a sensibilização e a formação de professores do ensino público para uma inclusão efetiva de alunos com necessidades educacionais especiais

Special education and inclusion of students with Special Educational Needs (SEN) in regular classrooms of public schools has being widely discussed in academic and political areas. From Salamanca Declaration signed in 1994, which established that the education of people with special needs should be guaranteed by public system, being offered within regular classrooms said. Along the inclusion process, has been observed an increasingly difficult for teachers to work with these special students. This difficulty comes from an incomplete or inadequate formation, resulting in an education that is not always inclusive. The present work aims to investigate what are the motivational factors that lead teachers, working in public schools, to seek continuing courses of formation in specialized educational services, and what are the possible impediments that eschew them from seeking such courses. Data were collected through questionnaires given to elementary school teachers, from public schools in the city of Rio Claro- SP. With their answer, it could be identified what are the motivational factors of the quest for continuing formation, as well as facts that obstruct this specialization. It could be observed that there is a need for constant training of the education professionals, for them to be able to appropriate of the inclusion as a pedagogical approach, not just a law and far from reality

Uso da linguagem documentária na busca da informação em bibliotecas universitárias: a perspectiva dos deficientes visuais

Pós-graduação em Ciência da Informação - FFC

Considerações sobre a inclusão escolar de alunos com necessidades educacionais especiais na educação de jovens e adultos

This work carried through an exploratory study with nine students with Special Educational Needs (SEN) that had passed for the scholarship in last the ten years and who were registered in the modality of Education for Young people and Adults (EYA). The objective was to identify the effect of the inclusive education, with regard to access and equity in education, in relation to the acquisition of reading, writing and calculation, having as reference the initial cycle of literacy. The research was developed with students aged between 16 and 46 years, in a city in interior of São Paulo (Brazil). About the participants, three were attended the Term I: (1ª and 2ª series), three the Term II (3ª e 4ª series) and three the Term III: (5ª series). An Instrument of Evaluation was elaborated, with specific questions of Portuguese language and mathematics. The study found that in the last ten years, of the investigated group, few students had frequented regular school and those who attended were for a short period of time. The great majority studied, in recent years, only in special school, against the current legislation of inclusive education policy in the Brazilian educational system. Although the students receive the classification of students with SEN, the scholar system demonstrate difficulties in taking care of these students in theirs specific demands of learning and remain, still, the necessity of adequate training of teachers to work in the inclusive schools and to attend the diversity present in the classroom.

Ensino de leitura e escrita em crianças com diferentes necessidades educacionais especiais por meio de um programa informatizado de ensino

Pós-graduação em Psicologia do Desenvolvimento e Aprendizagem - FC

Avaliação da capacitação de usuários para a recuperação da informação: o caso de uma biblioteca acadêmica

Com a disponibilidade de acesso à informação, através das tecnologias de informática e telecomunicação nas bibliotecas acadêmicas, houve significativa mudança no perfil de seus usuários. Estes passaram a formular sua estratégia de busca e obter a informação desejada, diminuindo seu contato com o bibliotecário para esse fim, mas demandando novos serviços das bibliotecas. Nesse contexto, o papel do bibliotecário mudou para acompanhar a necessidade do novo usuário; passando a ser o do educador [trainer], aquele que capacita os usuários a se tornarem permanentemente autônomos para fazer suas buscas nos sistemas de informação de forma eficiente e, sobretudo, eficaz. As bibliotecas passaram a oferecer cursos e treinamentos para que os usuários conheçam os sistemas de recuperação da informação, a arquitetura das bases de dados, e como a informação é organizada nas áreas do conhecimento, tornado-os com a competência informacional. Apresenta a experiência da Biblioteca da Faculdade de Saúde Pública, da Universidade de São Paulo, na capacitação de seus usuários no uso de bases de dados.Seu objetivo foi comparar os resultados obtidos na avaliação da capacitação dos alunos egressos dos Cursos MEDLINE e LILACS da década de 1990 (1993/1995) e, após 10 anos (2005/2006), a fim de se conhecer as mudanças no comportamento do usuário quanto à aquisição de autonomia e familiaridade no uso das bases de dados estudadas

O uso da Classificação Internacional de Funcionalidade, Incapacidade e Saúde para acompanhamento de pacientes usuários de Implante Coclear.

Purpose: To characterize the profile of patients with cochlear implant as proposed by the International Classification of Functioning, Disability and Health for Children and Youth (ICF-CY). Methods: This is a descriptive, crosssectional retrospective study, which examined 30 medical records of patients using the cochlear implant of Centro de Pesquisas Audiológicas. To characterize the profile of the patients, the ICF-CY was used. Regarding the assessment, researchers relied on procedures performed in clinical routine, besides information registered in the medical record. After reviewing the information, it was related to codes from the ICF-CY; with the addition of a qualifier afterwards. Results: Overall, 55 codes from the ICF were related to the instruments to characterize this population. Regarding the Body Functions field, most participants did not have disabilities related to reception and expression of oral language and auditory functions, with only written language disabilities being found. These same findings were observed in the Activity and Participation Field. Regarding environmental factors, noise and the non-availability of technology resources to assist in the auditory comprehension of noise were characterized as a barrier, as well as the absence of speech therapy. Conclusion: This study concluded that most of the participating children showed no deficiency in the body functions, with difficulties being only reported in relation to school performance. Environmental factors (noise, non-availability of technological resources, absence of speech therapy) were characterized as a barrier. The need to expand assessments in the clinical routine was also noted.

Grau de satisfação de usuários de um hospital privado

OBJETIVOS: Conhecer o grau de satisfação dos usuários de um hospital privado e os fatores intervenientes nessa satisfação, baseado no modelo de Parasuraman, Zeithaml e Berry. MÉTODOS: Estudo exploratório descritivo de abordagem quantitativa realizado em um hospital privado com amostra constituída de 288 usuários. A coleta dos dados ocorreu de abril a julho de 2009, por meio de um questionário e a análise estatística descritiva e inferencial. RESULTADOS: Identificaram os níveis de satisfação dos usuários, bem como as dimensões com maior escore: garantia e confiabilidade e com menor escore: responsividade e empatia. As equipes de enfermagem e médica obtiveram as maiores pontuações. CONCLUSÕES: Observou-se a necessidade de intervenção nas áreas de nutrição e atendimento inicial. Assim, este estudo propiciou um diagnóstico multissetorial, subsidiando os gestores da instituição na revisão de processos assistenciais e gerenciais.