Ascenção e queda do provimento de acesso gratuito à Internet no Brasil: o papel dos modelos de negócio

This research was commenced with the idea to promote an strategic evaluation of the sustentability of the free Internet access, analysing its process of value creation, its sources of revenue generation, its business models development as well as its capacity to generate adequated returns to the investors. It was concluded that the free Internet access is not dead. Indeed, what has occoured was a migration from a model completely based on delivering a single service, generally dependent of publicity sells revenues, to a hibrid based business model with different types of services and with revenues been generated from multiple sources. Nevertheless, not all players were capable to evolute their business models and survive, what occasioned a huge number of fails, mergers and acquisitions, resulting in a concentration all over the segment.

A disponibilidade de acesso como componente da qualidade percebida do serviço de internet banking e seu tratamento por um banco brasileiro de varejo: um estudo de caso

O Internet Banking assume um papel cada vez mais importante para os bancos, estando relacionado com estratégias de redução de custos, ampliação e retenção da base de usuários, possibilidade de novos negócios, inovação, entre outras. Este estudo procura avaliar em que medida os processos de gestão de TI aplicados ao serviço de Internet Banking em um banco de varejo estão alinhados com sua estratégia de negócios e se são eficazes em atender a expectativa de qualidade de seus usuários. Neste trabalho foi utilizada uma abordagem qualitativa através do estudo de caso em uma grande instituição financeira nacional, a partir da análise de seus processos e indicadores de gestão de infra-estrutura de TI e de entrevistas semi-estruturadas aplicadas a gerentes e analistas da área de tecnologia. Os resultados sugerem que a utilização da variável disponibilidade de acesso do serviço de Internet Banking como métrica diretora do alinhamento estratégico entre as áreas de TI e as áreas de negócio pode acarretar melhorias na satisfação dos usuários, representadas pela evolução do índice mensal de reclamações do serviço.

Marketing de relacionamento em um provedor de internet: um estudo comparativo que considera a visão gerencial e a percepção dos clientes

The current paper aims at analyzing customer retention in Internet provider services. For this study, we sought to understand what are the client's expectations regarding the services available and compare them with management perception in relation to the use of those services. Identifying the coherence level between the two points of view, management and client, it is possible to pinpoint how service is assessed in real conditions. Then, from this point on, a new vision can be implemented on available services, and new customer service strategies aiming at best serving to their expectation and need, can be rethought. The exploratory research was utilized. It was based on case study, and quantitative and qualitative methods were used. The quantitative method was done by applying the cluster technique with six variables of control derived from the six main services, whose definition was done through qualitative survey of the internal management team. Then, an structured interview with 443 clients, from a probabilistic sample of 800 costumers. The total number of active clients of the internet provider is of 10.677. Client perception in relation to services varied, if compared with the four services that were under the managerial metric method, this comparison showed a more positive evaluation than the real use of the service. Thus, it was observed that the value of each service available for the client depends on his/her perception of it, regardless of using or not the offered service. As a result, it is possible to understand which services offered by the company under study effectively contribute to a good client-company relationship, and the upkeep of those clients

O Insituto do Amicus Curiae no controle de consitucionalide brasileiro: uma abordagem à luz da efetividade do princípio do acesso à justiça

It presents a study about the control of constitutionality, its requirements and beddings. It brings, at first, notions about the concept of constitution, in its most varied aspects, as well as the systems of Control of Constitutionality. It emphasizes, considering the actual Brazilian situation, which passes through constitutional reforms and, therefore, assenting the appearance of an enormous amount of ordinary laws, the legal instability that has formed itself within the national panoram. Because of this situation, the institute of the Control of Constitutionality gains inmportancy as a way of protection of our Great Letter, against possible violations which can unfortunately happen. More ahead in the difuse control of constitutionality argues the new trend of generalization, especially after the recent reform that introduced the general repercussion as new requirement of admissibilidade of the appeal to the Brazilian Supreme Court. In the final chapter brings an analysis on the institute of amicus curiae, arguing its historical origins and its evolution, in the comparative jurisprudence, and the Brazilian right. From then is gone deep the paper of amicus curiae in the constitutionality control and, after quarrel on the difficulties of the Brazilian population to materialize its right before the judiciary, as this new institute could contribute in basic way for the materialization of the constitutional rule of access to justice

Desenvolvimento de um Sistema de Automação e Supervisão de Máquinas Dispensadoras Através da Internet

This paper aims to design and develop a control and monitoring system of vending machines, based on a Central Processing Unit with peripheral Internet communication. Coupled with the condom vending machines, a data acquisition module will be connected to the original circuits in order to collect and send, via internet, the information to the healthy government agencies, in the form of charts and reports. In the face of this, such agencies may analyze these data and compare them with the rates of reduction, in medium or long term, of the STD/AIDS in their respective regions, after the implementation of these vending machines, together with the conventional preventing programs. Reading the methodology, this paper is about an explaining and bibliography research, with the aspect of a qualitative-quantitative methodology, presenting a deductive method of approach and an indirect documentation technique research. About the results of the tests and simulations, we concluded that the implementation of this system will have the same success in any other type of dispenser machine

Evolving Future Internet clean-slate Entity Title Architecture with quality-oriented control-plane extensions

A Internet atual vem sofrendo vários problemas em termos de escalabilidade, desempenho, mobilidade, etc., devido ao vertiginoso incremento no número de usuários e o surgimento de novos serviços com novas demandas, propiciando assim o nascimento da Internet do Futuro. Novas propostas sobre redes orientadas a conteúdo, como a arquitetura Entidade Titulo (ETArch), proveem novos serviços para este tipo de cenários, implementados sobre o paradigma de redes definidas por software. Contudo, o modelo de transporte do ETArch é equivalente ao modelo best-effort da Internet atual, e vem limitando a confiabilidade das suas comunicações. Neste trabalho, ETArch é redesenhado seguindo o paradigma do sobreaprovisionamento de recursos para conseguir uma alocação de recursos avançada integrada com OpenFlow. Como resultado, o framework SMART (Suporte de Sessões Móveis com Alta Demanda de Recursos de Transporte), permite que a rede defina semanticamente os requisitos qualitativos das sessões para assim gerenciar o controle de Qualidade de Serviço visando manter a melhor Qualidade de Experiência possível. A avaliação do planos de dados e de controle teve lugar na plataforma de testes na ilha do projeto OFELIA, mostrando o suporte de aplicações móveis multimídia com alta demanda de recursos de transporte com QoS e QoE garantidos através de um esquema de sinalização restrito em comparação com o ETArch legado

A utilização da internet nos espaços de acesso livre sob a perspectiva dos estudos culturais latinos-americanos

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Interações orais em língua inglesa no laboratório de multimídia com acesso à Internet

Pós-graduação em Estudos Linguísticos - IBILCE

Internet, internautas e as condições de acesso/uso do espaço virtual: o delineamento de uma geografia do usuário no espaço real de Rio Claro, cidade média paulista

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

O canal de retorno na TV digital e as estratégias para universalização do acesso a Internet

Pós-graduação em Televisão Digital: Informação e Conhecimento - FAAC

Acesso remoto seguro de experimentação em tempo real

Pós-graduação em Engenharia Elétrica - FEIS

WiMAX interoperabilidade mundial para acesso de microondas

This paper presents a technique dubbed WiMAX radio link, the IEEE 802.16 was completed in October 2001 and published on April 8, 2002 and is constantly updated, this technology specifies an interface for wireless metropolitan networks (WMAN) and is under control of the WiMAX Forum, which is a group of companies responsible for the dissipation of this technology in the world, the great benefit of this standard is to offer broadband Internet connection in areas where there is no infrastructure such as fiber optics that has a cost higher. The main purpose of this paper is to present the theoretical and technical characteristics of this technology for both the standard for fixed and mobile standard, regulation of frequency bands by the FCC and description of the physical layer, through to basic concepts are used in many other types of radio link and technologies have been adapted and updated for this little-known standard, allowing a greater range and speed, which are specified and differentiate these advancements is one of the contributions of the work done here. After the theoretical conceptualization stage, a real case study has been inserted in this work to demonstrate the effectiveness of this technology deployed. The idea of presenting this case study is linked to a better view of the use of standard in the market, nationwide