When Love Becomes Hate(?): The Interplay Between Consumer-Brand Relationships and Crisis Situations

This study had three purposes. First, it aimed to re-conceptualize organization-public relationships (OPRs) in public relations and crisis communication. This OPR re-conceptualization helps find out when the OPR buffering effect or the OPR love-becomes-hate effect happens. Second, it aimed to examine how consumer emotions are influenced by OPRs and influence consumer behavioral intentions. Third, it aimed to address the current problematic operationalization of the concept of consumer. Three pilot studies and one main study were conducted. Apple and Whole Foods were the two brands examined. One crisis that undermined the self-defining attributes shared between the brand and its consumers and another crisis that did not were examined for each brand. Almost 500 Apple consumers and 400 Whole Foods consumers provided usable questionnaires. This study had several major findings. First, non-identifying relationship and identifying relationship were different constructs. Moreover, trust, satisfaction, and commitment were not conceptually separate dimensions of OPRs. Second, the non-identifying relationships offered buffering effects by increasing positive attitudes and tempering anger and disappointment. The identifying relationships primarily offered the love-becomes-hate effects by increasing anger and disappointment. Third, if the crisis was relevant to consumers’ daily lives, brand response strategies were less effective at mitigating consumer negative reactions. Moreover, apology-compensation-reminder strategy was more effective compared to no-comment strategy. However, the apology-compensation-reminder strategy was no more effective than other strategies as long as brands compensate to the victims. Identifying relationships increased the effectiveness of response strategies. If the crisis did not undermine the self-defining attributes shared between consumers and brands, the response strategies worked even better. This study contributes to crisis communication research in multiple ways. First, it advances the OPR conceptualization by demonstrating that non-identifying relationship and identifying relationship are different concepts. More importantly, it advances the theory building of OPRs’ influences on crises by finding out when the buffering effect and the love-becomes-hate effect happen. Second, it adds to emotion research by demonstrating that strong OPRs can lead to negative emotions and positive emotions can have negative behavioral consequences on organizations. Third, the precise operationalization of the concept of consumer gives more insights about consumer reactions to crises.

A map of that part of Georgia occupied by the Cherokee Indians, taken from an actual survey made during the present year 1831, in pursuance of an act of the general assembly of the state : this interesting tract of country contains four millions three hundred & sixty six thousand five hundred & fifty four acres, many rich gold mines & many delightful situations & though in some parts mountainous, some of the richest land belonging to the state /

Relief shown by hachures.

Commentary on: Are we overpathologizing everyday life? A tenable blueprint for behavioral addiction research: On functional and compulsive aspects of reinforcement pathologies

Background: This paper is a commentary to a debate article entitled: "Are we overpathologizing everyday life? A tenable blueprint for behavioral addiction research", by Billieux et al. (2015). Methods and aim: This brief response focused on the necessity to better characterize psychological and related neurocognitive determinants of persistent deleterious actions associated or not with substance utilization. Results: A majority of addicted people could be driven by psychological functional reasons to keep using drugs, gambling or buying despite the growing number of related negative consequences. In addition, a non-negligible proportion of them would need assistance to restore profound disturbances in basic learning processes involved in compulsive actions. Conclusions: The distinction between psychological functionality and compulsive aspects of addictive behaviors should represent a big step towards more efficient treatments.

Aprendizagem na ação revisitada e sua relação com a noção de competência

Este artigo tem como propósito abordar, discutir e propor, a partir de cuidadosa revisão da literatura e resultados de estudo exploratório, uma concepção que procura estabelecer conexões entre as diferentes definições sobre a aprendizagem experiencial e seu papel no desenvolvimento de competências no contexto organizacional. O estudo desenvolvido investigou os aspectos relacionados à aprendizagem e ao desenvolvimento de competências na percepção de universitários que estavam trabalhando e cursando a etapa final do curso de administração. Os resultados revelam: a importância do contexto em que os indivíduos estão inseridos na construção de significados para o processo de aprendizagem; como as situações que surgem no cotidiano podem tornarse veículo neste processo; e permitem dizer que, para instalar uma cultura de aprendizagem que possibilite o desenvolvimento de competências, é necessária compreensão clara das novas diretrizes de uma tarefa educativa voltada para aprendizagem. Na perspectiva de trazer alguma contribuição o estudo conclui propondo um quadro de referências relativamente integrado para a definição e o papel da aprendizagem na ação no desenvolvimento de competências.

Objeção da consciência e aborto previsto em lei : vivências em um serviço público de saúde

Tese (doutorado)—Universidade de Brasília, Faculdade de Ciências da Saúde, Departamento de Enfermagem, Programa de Pós-Graduação em Enfermagem, 2015.

Favela não é o lugar, são as pessoas . Desconstruindo a relação entre lugar e violência no Sarney e no Japão, Natal/RN

The city is the privileged place construction of social and political life, and the gathering of social groups. Meeting place, the diversity and possibilities. But the urban universe which cities belong is not a homogeneous whole. There are spaces demarcated and valued ideologically creating antithetical images about places that are now recognized as violent or dangerous. Peripheral urban situations of unprivileged add to theprejudices to the origin of place within the neighborlyallotments José Sarney and Novo Horizonte (Japan Slum) / Natal-RN, which are reproduced in narratives of everyday life. Spatial divisions are exploited, mixed and repeated to maintain social distances through rites of separations and dichotomies such as neighborhood/joint housing, allotment/slum and the people of the high place/the people of the down place. Social categories such as buraco(hole) and cabras (goats) are evoked to interpret the world of violence and places regarded as dangerous. The prominence of hypermasculinity and perception of children and adolescents living on the outer elements are brought up to the interpretation of images evoked in interviews with residents and their neighbors

Avaliação ecológica das funções executivas em crianças e adolescentes com perturbação de hiperatividade e défice de atenção

Objetivos: O presente estudo teve como primeiro objetivo estudar Funcionamento Executivo na Perturbação de Hiperatividade e Défice de Atenção (PHDA) e, como segundo, analisar o potencial das vinhetas como instrumento de avaliação ecológica nas Funções Executivas. Métodos: Neste estudo participaram 15 Pais de crianças com PHDA, com idades compreendidas entre o 6 e os 16 anos. As crianças foram avaliadas quantitativamente e qualitativamente pelos Pais. Quantitativamente foram avaliados nos 8 domínios específicos do Funcionamento Executivo: Controlo Inibitório, Flexibilidade, Controlo Emocional, Iniciativa, Memória de Trabalho, Planeamento/Organização, Organização de Materiais e Monitorização e nas subescalas do instrumento de avaliação. Qualitativamente foram avaliados a partir de vinhetas com situações do dia-a-dia. Para a avaliação das Funções Executivas foi utilizado o instrumento de avaliação ICAFE – P - Inventário Comportamental de Avaliação das Funções Executivas – Versão para Pais. Resultados: Os resultados sugerem que as maiores dificuldades no quotidiano se relacionam com vulnerabilidades na Memória de Trabalho. Parecem não existir grandes diferenças nas respostas dos pais em função do género. Já no que refere à faixa etária, os pais apresentam respostas diferentes. Conclusões: Constatou-se que a amostra apresenta, de um modo geral, problemas em todos os domínios presentes nas Funções Executivas. Destacando-se dificuldades acrescidas em situações de memória de trabalho e de planeamento. São necessários mais estudos sobre esta temática e com amostras superiores.

A utilização das redes sociais pela Guarda Nacional Republicana no âmbito da prevenção rodoviária

Sabendo que grande parte do combate ao flagelo que é a sinistralidade rodoviária, passa pela prevenção e que as redes sociais são ferramentas cada vez mais utilizadas no quotidiano, pela sociedade, tendo passado a ser um veículo cada vez mais utilizado para comunicar com as pessoas, surge a presente investigação intitulada: “A utilização das redes sociais pela Guarda Nacional Republicana no âmbito da Prevenção Rodoviária”. O objetivo geral do presente Trabalho de Investigação Aplicada, é determinar o contributo da utilização das redes sociais na divulgação da Prevenção Rodoviária, por parte da Guarda Nacional Republicana. Nesta investigação adotou-se o método hipotético-dedutivo tendo-se a presente investigação desenvolvido em três fases: exploratória, analítica e conclusiva. A primeira fase consiste num levantamento bibliográfico e documental. A segunda fase consiste em análise documental, na recolha e tratamento de dados resultantes da realização de entrevistas, e na respetiva apresentação, análise e discussão dos mesmos, respondendo-se ainda às hipóteses de investigação, lançadas no início da investigação. Na terceira fase, responde-se às perguntas derivadas e à pergunta de partida, frisando ainda algumas dificuldades sentidas durante a realização desta investigação. Assim, conclui-se que ao aderir às redes sociais, a instituição passou a ser um ator ativo e autónomo no processo de comunicação, não necessitando constantemente da comunicação social para passar determinada mensagem. A instituição pode e deve complementar e tomar a iniciativa, em situações em que a comunicação social dê uma importância redutora a certas campanhas, relevando o papel da utilização das redes sociais, sendo possível atingir números bastante consideráveis de pessoas. Além disso, passou a ser possível pôr em prática campanhas e ações de autoria própria, elevando assim o nome da Guarda, tornando-a num produto “apetecível” para a comunicação social, fazendo com que venham ter com a instituição e estejam interessados em que esta faça parte do seu tempo de antena, especialmente da televisão.

A discrete-time queueing system with feedback and optional service

Queueing systems constitute a central tool in modeling and performance analysis. These types of systems are in our everyday life activities, and the theory of queueing systems was developed to provide models for forecasting behaviors of systems subject to random demand. The practical and useful applications of the discrete-time queues make the researchers to con- tinue making an e ort in analyzing this type of models. Thus the present contribution relates to a discrete-time Geo/G/1 queue in which some messages may need a second service time in addition to the rst essential service. In day-to-day life, there are numerous examples of queueing situations in general, for example, in manufacturing processes, telecommunication, home automation, etc, but in this paper a particular application is the use of video surveil- lance with intrusion recognition where all the arriving messages require the main service and only some may require the subsidiary service provided by the server with di erent types of strategies. We carry out a thorough study of the model, deriving analytical results for the stationary distribution. The generating functions of the number of messages in the queue and in the system are obtained. The generating functions of the busy period as well as the sojourn times of a message in the server, the queue and the system are also provided.

The chess player / by George Walker; to which are added the three games played at one and the same time by Philidor; sixty openings, mates and situations, by W. S. Kenny, with remarks, anecdotes, &c. &c., and an explanation of the round chess board.

Mode of access: Internet.

Descriptive analysis of the test of everyday attention for children in a Spanish normative sample

Introduction. Test of Everyday Attention for Children (TEA-Ch) has been validated in different countries demonstrating that it is an instrument with a correct balance between reliability and duration. Given the shortage of trustworthy instruments of evaluation in our language for infantile population we decide to explore the Spanish version of the TEA-Ch. Methods. We administered TEA-Ch (version A) to a sample control of 133 Spanish children from 6 to 11 years enrolled in school in the Community of Madrid. Four children were selected at random by course of Primary Education, distributing the sex of equivalent form. Descriptive analysis and comparison by ages and sex in each of the TEA-Ch's subtests were conducted to establish a profile of the sample. In order to analyze the effect of the age, subjects were grouped in six sub-samples: 6, 7, 8, 9, 10 and 11 years-old. Results. This first descriptive analysis demonstrates age exerted a significant effect on each measure, due to an important "jump" in children's performance between 6 and 7 years-old. The effect of sex was significant only in two visual attention measures (Sky Search & Map) and interaction age and sex exerted a significant effect only in the dual task (Score DT). Conclusions. The results suggest that the Spanish version of the TEA-Ch (A) might be a useful instrument to evaluate attentional processes in Spanish child population.

Tid, rum och självbestämmande : Möjligheter och hinder i vardagen för äldre personer med intellektuell funktionsnedsättning på gruppboende

People with intellectual disability are living longer, which creates new demands for the support and care of this target group. Participation and autonomy at all ages, regardless of functional capacity, are cited in legislation and among the key objectives of disability policy. As a group, older people with intellectual disability have previously been almost invisible in both policy documents and research. Information regarding this group is thus limited, and more systematic knowledge is needed about older people with intellectual disability, their daily lives, and especially their opportunities for autonomy. The purpose of this thesis is to learn more about the role of influence and autonomy in everyday life from the perspective of older people with intellectual disability living in group homes. This will be achieved by studying situations in which opportunities and obstacles arise for these residents to exercise their autonomy in daily life, and identifying and analysing how autonomy is expressed in the meeting between residents and staff. The study applies an ethnographic approach, using methods including field studies with observations and videotaped meetings between residents and staff. The sample consists of residents aged 65 and over and staff at three group homes for people with intellectual disability. One resident at each group home is followed in greater depth. The analysis uses the time-geographic concepts of project, activity and restrictions in order to clarify where and when different projects are carried out, as well as who has the power to determine what is to be carried out. Interaction analysis is used to analyse the videotaped meetings between residents and staff. The analysis is based on Goffman’s interaction order and interaction rituals, theories about turntaking, both verbal and non-verbal, and theories about power and counter-power. In accordance with Goffman’s framework concept, the starting point is the concrete framework that reflects spatiality, which in turn becomes a way to place the more abstract framework of the situation into a specific context. Two major projects were identified: Sleep and Rest and Meals. The analysis reveals projects that are governed by the resident’s own preferences (individual projects) and projects that are governed to a greater degree by the staff’s objectives and opportunities (institutional projects). Some guidance also derives from municipal decisions and guidelines (organizational projects). Many projects were carried out based on staff decisions and objectives, but in actual practice many projects failed to get off the ground. Some projects were at risk of failure until something happened or someone intervened and thereby rescued the project so that it could be implemented. The interactional analysis perspective shows how autonomy is constructed in the meeting. Autonomy is situation-bound, and shifts more on the basis of context than in relation to specific individuals. The study includes decision situations mainly between autonomy and its opposite, paternalism, which are viewed as extremes on a continuum. However, certain factors lead to stronger autonomy in certain situations. When a resident can define the situation, they also have greater power to determine the outcome. In situations characterized by paternalism, the staff have a preferential right of interpretation and the power to decide, both on the basis of their knowledge and because of the asymmetrical interdependence that characterizes the resident-professional relationship. Such situations are also governed by the rules and procedures of the group home to a greater degree than those situations in which the resident exercises autonomy. The thesis discusses strategies that could increase the residents’ opportunities for autonomy. Greater communication skills among staff can be viewed as a step on the path toward greater autonomy for the residents. Staff have the potential to eliminate obstacles, to strengthen inadequate skills or create new ones by providing choices and assistive devices, and to exercise an affirmative approach.

Understanding social media in everyday life: Ethnomethodological and conversation analytic perspectives

Over the last decade, social media has become a hot topic for researchers of collaborative technologies (e.g., CSCW). The pervasive use of social media in our everyday lives provides a ready source of naturalistic data for researchers to empirically examine the complexities of the social world. In this talk I outline a different perspective informed by ethnomethodology and conversation analysis (EMCA) - an orientation that has been influential within CSCW, yet has only rarely been applied to social media use. EMCA approaches can complement existing perspectives through articulating how social media is embedded in everyday life, and how its social organisation is achieved by users of social media. Outlining a possible programme of research, I draw on a corpus of screen and ambient audio recordings of mobile device use to show how EMCA research can be generative for understanding social media through concepts such as adjacency pairs, sequential context, turn allocation / speaker selection, and repair. In doing so, I also raise questions about existing studies of social media use and the way they characterise interactional phenomena.

Pedagogías lúdicas para la paz: una mirada a las percepciones de violencia en niñas y niños de Ciudad Bolívar

En esta investigación indagué sobre la influencia del entorno en las concepciones sociales que se forma el sujeto (en este caso los niños) frente a distintas realidades y situaciones de su cotidianidad, los elementos que están presentes en sus formas de interacción más cotidianas, y hasta dónde herramientas como la educación con enfoque lúdico y social pueden o no modificar prácticas y percepciones en el individuo. Para ello, la investigación se centra en tres conceptos claves: violencia, educación, y paz. Y hacia el final del trabajo se planta una propuesta de currículo para una educación para la paz basada en la formación de la persona social, desde el enfoque de la paz negativa.