Fatores capazes de influenciar o encantamento do cliente de turismo de lazer a partir da experiência em parques temáticos

Com o aumento da demanda por empreendimentos no ramo do entretenimento, observa-se o aumento da competitividade no setor de turismo, gerando a necessidade de diferenciação em meio aos demais, visando à fidelização de clientes. Nesse sentido, os profissionais de Marketing passaram a acreditar que, para oferecer algo que fosse capaz de fidelizar os clientes, as empresas deveriam oferecer um produto ou serviço que fosse além das necessidades dos consumidores, surgindo então o termo “encantamento do cliente”. Nesse contexto, o presente estudo tem o objetivo de analisar fatores considerados como capazes de influenciar o encantamento do cliente (Customer Delight) de turismo de lazer, a partir de experiências em parques temáticos, por meio de uma abordagem baseada na Teoria da Avaliação Cognitiva. Para tanto, a investigação apresentou caráter exploratório-descritivo com enfoque analítico-quantitativo. A pesquisa foi do tipo Levantamento (Survey). Os dados foram coletados a partir de um público composto por 176 adolescentes que viajaram em excursão para o Walt Disney World, localizado em Orlando, Flórida, em junho de 2014, por uma agência de viagem localizada na cidade de Natal/ RN. O parque escolhido para objeto da pesquisa foi o Magic Kingdom. Para análise das respostas, foram utilizadas as análises descritiva, fatorial exploratória e confirmatória, assim como a modelagem de equações estruturais. Os resultados apontam para um grande nível de encantamento do entrevistado com o objeto, seja relacionado com a importância do objetivo da viagem, assim como à dimensão Inesperado da viagem. Pelas relações causais encontradas, observou-se que as dimensões “Coerência do Objetivo” e “Importância do Objetivo”, ambas consideradas como antecedentes do Encantamento, têm impactos significativos na formação do Encantamento do Cliente. As constatações permitiram ampliar a compreensão sobre o comportamento do consumidor no turismo de lazer.

Cartografia do trabalho de agentes penitenciários: reflexão sobre o “dispositivo prisão”

The Brazilian prison system is going through a serious crisis, not only due to the growth in the number of prisoners and the consequent overcrowding of prisons, but also for the violation of human rights, institutionalization and difficulty in social rehabilitation of inmates. Furthermore, the harmful effects of the prison system affect their workers, who generally are not prioritized by researchers, health programs and government policies. The literature pointing to some consequences of work in prison, among them, the mental illness, stress, alcohol abuse, etc., but little is known about this profession, their problems, the difficulties of their work routine, so as subjective processes involved. So, what are the effects of this work in the prison in the lives of correctional officers? What strategies developed to address the work in prison? This research aims to analyze the effects of this work in the prison in the lives of correctional officers from the state prison in Parnamirim, located in the metropolitan region of Natal-RN. Within the theoretical and methodological perspective of institutional analysis and cartography were carried conversation circles, interviews, in addition to participant observation of the correctional officers work’s routine. The results point to a working routine marked by the performance of procedures that involve risk to the worker, generating situations of tension and stress. Besides, the culture of violence (which is implemented in jail everyday) as well as the training and initial learning of the profession, are responsible for the militarization process of the subjectivities of the correctional officers, producing hard subject, disciplined, stiff, likely to violent practices and other rights violations. Other mapped effects relate to the acquisition of knowledge about the human (“psy” knowledge) responsible for forging the conception of the criminal as "dangerous subject", which, in turn, acts as subjectivity vector in the daily life of prison guards by setting up a way of life crossed by fear and insecurity outside the work environment. Produces a control in the open about their lives and their families, limiting them with regard to family and community life and the realization of leisure activities in public spaces. In this sense, it appears that the arrest acts producing “bad meetings” (from Espinosa's perspective), once it produces sad affections responsible for weakening the conatus, limiting the possibilities of action of these subjects. Although agents develop some strategies to deal with the difficulties of working in prison (among which stand out the development of other professional or leisure activities, spirituality / religiosity and the ability to separate the labor moments from those of their the personal lives, is advocated that such strategies do not offer significant resistance, since they do not question the contemporary legal-criminal logic. The thesis presented supports the proposals of penal abolitionism to present other conceptions of crime and justice through the invention of other practical and conceptual strategies.

Praias urbanas e racionalidade ambiental: avaliação da gestão, das intervenções urbanísticas e dos usos na praia de ponta negra

This dissertation addresses issues considered essential for sustainable development of urban waterfronts and beaches. Many of these spaces, even though they are of public authorities, economic market and general population interests - due to its landscape, its importance for recreation purposes and as a basis of " Sun and beach Tourism " (Turismo de Sol e Praia), among other factors - have shown aesthetic, health and cultural degradation, entailing environmental, economic and social losses and conflicts. Based on this perception, the research aims to understand the main reasons for these negative results for beach spaces. To this end, it was chosen the case study of a typical urban beach, Ponta Negra Beach, located in Natal, RN. Ponta Negra is associated with the "postcard" of the city and it has been deserving of municipal urban planning legislation that legally recognizes the importance of its landscape. Also it has received constant investments by the Government through urban projects, arguing to leave the site attractive to its users. Nevertheless, in the last fifteen years, the beach has lived with the expansion of its problems, such as those related to bathing water, to coastal erosion, and to the mangling of its natural surroundings. Social conflicts have also been frequent in this time frame: conflicts between residents of the waterfront and traders who work on the beach, between the traders themselves, between the managers of space and fishermen, between managers and formal and informal traders. Many of these social and environmental conflicts have taken such grand proportions that became legal matters. Assuming that the problems identified are related to the issue of rationality - understood as a system of values, norms and actions that relate means and ends - and upholding the need for focused research on "environmental rationality" to understand and interpret the dynamics of social and environmental problems encountered on site, the research that guides the study relies on the Mexican economist Enrique Leff's theory on "environmental rationality" which, briefly, can be defined as a system of values, norms, actions and means and ends relations based on the principles of environmental management and sustainable development. Among other aspects, rationality encompasses cross-sectional planning of public administration, the participation of society in the management of environmental resources, interdisciplinary reorganization of knowledge, the clash of opposing interests and the conciliation of common goals of different social actors. The study evaluates the relationship between "environmental rationality", as proposed by Enrique Leff, with the management, urban interventions and uses observed in Ponta Negra Beach. For that, some benchmarks were established and considered in the research as related to sustainable development of the "beachy" atmosphere. Analytical instruments chosen were the urban transformations and the environmental and social problems that have been the target of lawsuits. Also part of the study, the problems that were the subject of civil investigations, which are investigation procedures carried out by the Prosecutor's Office.

Praias urbanas e racionalidade ambiental: avaliação da gestão, das intervenções urbanísticas e dos usos na praia de ponta negra

This dissertation addresses issues considered essential for sustainable development of urban waterfronts and beaches. Many of these spaces, even though they are of public authorities, economic market and general population interests - due to its landscape, its importance for recreation purposes and as a basis of " Sun and beach Tourism " (Turismo de Sol e Praia), among other factors - have shown aesthetic, health and cultural degradation, entailing environmental, economic and social losses and conflicts. Based on this perception, the research aims to understand the main reasons for these negative results for beach spaces. To this end, it was chosen the case study of a typical urban beach, Ponta Negra Beach, located in Natal, RN. Ponta Negra is associated with the "postcard" of the city and it has been deserving of municipal urban planning legislation that legally recognizes the importance of its landscape. Also it has received constant investments by the Government through urban projects, arguing to leave the site attractive to its users. Nevertheless, in the last fifteen years, the beach has lived with the expansion of its problems, such as those related to bathing water, to coastal erosion, and to the mangling of its natural surroundings. Social conflicts have also been frequent in this time frame: conflicts between residents of the waterfront and traders who work on the beach, between the traders themselves, between the managers of space and fishermen, between managers and formal and informal traders. Many of these social and environmental conflicts have taken such grand proportions that became legal matters. Assuming that the problems identified are related to the issue of rationality - understood as a system of values, norms and actions that relate means and ends - and upholding the need for focused research on "environmental rationality" to understand and interpret the dynamics of social and environmental problems encountered on site, the research that guides the study relies on the Mexican economist Enrique Leff's theory on "environmental rationality" which, briefly, can be defined as a system of values, norms, actions and means and ends relations based on the principles of environmental management and sustainable development. Among other aspects, rationality encompasses cross-sectional planning of public administration, the participation of society in the management of environmental resources, interdisciplinary reorganization of knowledge, the clash of opposing interests and the conciliation of common goals of different social actors. The study evaluates the relationship between "environmental rationality", as proposed by Enrique Leff, with the management, urban interventions and uses observed in Ponta Negra Beach. For that, some benchmarks were established and considered in the research as related to sustainable development of the "beachy" atmosphere. Analytical instruments chosen were the urban transformations and the environmental and social problems that have been the target of lawsuits. Also part of the study, the problems that were the subject of civil investigations, which are investigation procedures carried out by the Prosecutor's Office.

O crucifixo nos tribunais: a neutralidade religiosa e o uso dos espaços públicos

This thesis aims to analyze the cross exhibition in sessions halls and audiences of the judiciary, considered the religious freedom and the limitations arising from the idea of State neutrality. It is known that the 1988 Constitution protects freedom of expression of thought, conscience and religion, in its various aspects, proclaiming, on the other hand, the neutrality of the state, to reinforce these same freedoms. Thus, the aim is to avoid confusion between state and religion, admitted, however, collaboration of public interest, in respect of attitude to the beliefs and individual choices of citizens. In modern societies, the dualism between the civil power and religion has to do with laicity and a broader phenomenon that took the name of secularism, meaning the loss of space of religion in societies or even decreased idea religious belonging. It is based on this finding that the work develops with reference to concepts such as civil society and rule of law relevant to an accurate understanding of the problem. The methodology consists of bibliographic and documentary research through books and thesis, in addition to the legislation and some precedents related to the topic in question, looking to investigate whether, even though the predominantly Catholic Brazilian people and recognized the strong influence that Christian values exercise on the public authorities, it is possible to sustain the symbolic differentiation state, a republic that is said secular and democratic and which has as one of the fundamental objectives to promote the good of all, without any form of discrimination. Starting from the idea that the presence in buildings and public institutions, symbols and Catholic imagery, like the crucifix, has some difficulty in reconciling the guarantee of religious freedom and the principle of laicity, the idea is to exactly propose a solution who can respect pluralism and diversity in a context where Catholicism remains a strong presence.

"Ombro a ombro com os mais fracos": a inserção de João Café Filho nos espaços do trabalhador na cidade do Natal 1922 - 1937

The purpose of this thesis is to analyze how João Café Filho constituted a discourse of advocate of the labor movement and workers in different sociability spaces. It is intended to understand, on one hand, how political relations were established between different categories of workers and the ‘middle classes’ and, on the other hand, how places were instituted to house the meeting of these relations. It a ims to understand the insertion of Café Filho in union activities in the urban world. It demonstrates specificities of the political culture in Natal emphasizing the dispute between a city politically ruled by a still reigning rural paternalistic mentality and the rise of a new way to experience the urban conflicts which appeared. Temporally, the work is delimited between 1922 (proclaimed by Café Filho himself as the initial period of his political action) and 1937 (when he broke up with Vargas and went into exile in Argentina). The research was constituted by three main document types: several published newspapers between the decades of 1920 and 1930 in the cities of Natal, Recife, São Paulo, Porto Alegre and Rio de Janeiro; the autobiographical memoirs written by Café Filho himself and memoirs of other people who lived in his time. The main pillars that have supported the work were: the concepts of society and individuals (ELIAS, 1994; 1995), political cultures (BERSTEIN, 1998) and theater of the memory (GOMES, 2004); the sociability spaces category (CERTEAU, 1994; MALATIAN, 2001; RIOX, 1996); the biography notion (DOSSE, 2009; LORIGA, 2011). We demonstrated that Café Filho acted in some sociability spaces as: the Jornal do Norte, the Federação Regional do Trabalho and the Partido Democrático Nacional. In such spaces, Café Filho, gradually, become an important leader of workers and, at the same time, linked to national entities led to the opposition that fight against the power established in the Brazilian First Republic. In Café Filho’s interpretation, workers were individuals who needed to fight against the political structures prevailing at that time because the poor living conditions and the low representativeness of this group were caused by the way the political system in the First Republic was structured. After the 1930 Movement, the 3 de Outubro Club, the Jornal and the Labor Federation of Natal were constituted in spaces where the cafeista critical discourse about the government was changed: workers should follow the official syndicalism and defend the 1930 Movement which put Vargas in the presidency of the Republic.

Espaços físicos para a prática pedagógica da educação física nas escolas

As condiçoes de trabalho sao elementos que aparecem com frequência quando se discute sobre os problemas que os professores enfrentam na prática pedagógica. Nesse contexto, o objetivo deste estudo caracteriza-se por refletir sobre a gestao educacional relacionada ao ensino da Educaçao Física no contexto escolar do município de Santa Maria ? RS, com intençao de analisar as condiçoes da infraestrutura para a realizaçao de atividades pedagógicas que estruturam a prática da disciplina. No estudo de caso, realizado em duas escolas da rede pública de ensino do município, foram entrevistados e acompanhados dois professores, de duas escolas estaduais da periferia da cidade de Santa Maria. Através das entrevistas dos professores, e análise das infraestruturas foi observado que os espaços físicos destinados às aulas de Educaçao Física das escolas públicas do município de Santa Maria ? RS analisadas possuem determinadas limitaçoes que podem influenciar o trabalho pedagógico dos professores da disciplina e até mesmo a participaçao de alunos nas atividades

Associações de jogos tradicionais no Brasil

Esse estudo tem como tema as Associaçoes Jogos Tradicionais, entendidas como espaço e tempo resultantes da reuniao de pessoas ou de grupos sociais em torno de um ou mais jogos tradicionais. Compreendemos essas manifestaçoes como parte da cultura corporal, criadas e recriadas pelos seres humanos no processo histórico, transmitidas de geraçao em geraçao e presentes em determinada cultura. Pesquisas anteriores, realizadas pelo Grupo de Pesquisa em Lazer e Formaçao de Professores (GPELF), identificaram que existe uma diversidade de Associaçoes de Jogos Tradicionais no Brasil. Nesse sentido, o objetivo desse estudo é compreender estes espaços de açoes onde sao desenvolvidos os jogos tradicionais no território brasileiro, suas características, abrangência, sujeitos envolvidos, jogos praticados e açoes desenvolvidas. Trata-se de uma pesquisa em andamento. Como procedimentos metodológicos, utilizamos pesquisa documental e entrevistas semiestruturadas. A partir das primeiras inserçoes no que tange à pesquisa documental, identificamos 98 Associaçoes no contexto brasileiro, entre elas estao: 15 federaçoes, 38 associaçoes, 22 clubes, 5 centros comunitários, 4 confederaçoes, , 4 sociedades, 3 ligas, e 7 outros. Constamos que dentre seus principais objetivos, estao a preservaçao de costumes e tradiçoes, a promoçao de cultura local e a defesa do patrimônio histórico

Espaços físicos para a prática pedagógica da educação física nas escolas

As condiçoes de trabalho sao elementos que aparecem com frequência quando se discute sobre os problemas que os professores enfrentam na prática pedagógica. Nesse contexto, o objetivo deste estudo caracteriza-se por refletir sobre a gestao educacional relacionada ao ensino da Educaçao Física no contexto escolar do município de Santa Maria ? RS, com intençao de analisar as condiçoes da infraestrutura para a realizaçao de atividades pedagógicas que estruturam a prática da disciplina. No estudo de caso, realizado em duas escolas da rede pública de ensino do município, foram entrevistados e acompanhados dois professores, de duas escolas estaduais da periferia da cidade de Santa Maria. Através das entrevistas dos professores, e análise das infraestruturas foi observado que os espaços físicos destinados às aulas de Educaçao Física das escolas públicas do município de Santa Maria ? RS analisadas possuem determinadas limitaçoes que podem influenciar o trabalho pedagógico dos professores da disciplina e até mesmo a participaçao de alunos nas atividades

Associações de jogos tradicionais no Brasil

Esse estudo tem como tema as Associaçoes Jogos Tradicionais, entendidas como espaço e tempo resultantes da reuniao de pessoas ou de grupos sociais em torno de um ou mais jogos tradicionais. Compreendemos essas manifestaçoes como parte da cultura corporal, criadas e recriadas pelos seres humanos no processo histórico, transmitidas de geraçao em geraçao e presentes em determinada cultura. Pesquisas anteriores, realizadas pelo Grupo de Pesquisa em Lazer e Formaçao de Professores (GPELF), identificaram que existe uma diversidade de Associaçoes de Jogos Tradicionais no Brasil. Nesse sentido, o objetivo desse estudo é compreender estes espaços de açoes onde sao desenvolvidos os jogos tradicionais no território brasileiro, suas características, abrangência, sujeitos envolvidos, jogos praticados e açoes desenvolvidas. Trata-se de uma pesquisa em andamento. Como procedimentos metodológicos, utilizamos pesquisa documental e entrevistas semiestruturadas. A partir das primeiras inserçoes no que tange à pesquisa documental, identificamos 98 Associaçoes no contexto brasileiro, entre elas estao: 15 federaçoes, 38 associaçoes, 22 clubes, 5 centros comunitários, 4 confederaçoes, , 4 sociedades, 3 ligas, e 7 outros. Constamos que dentre seus principais objetivos, estao a preservaçao de costumes e tradiçoes, a promoçao de cultura local e a defesa do patrimônio histórico

Associações de jogos tradicionais no Brasil

Esse estudo tem como tema as Associaçoes Jogos Tradicionais, entendidas como espaço e tempo resultantes da reuniao de pessoas ou de grupos sociais em torno de um ou mais jogos tradicionais. Compreendemos essas manifestaçoes como parte da cultura corporal, criadas e recriadas pelos seres humanos no processo histórico, transmitidas de geraçao em geraçao e presentes em determinada cultura. Pesquisas anteriores, realizadas pelo Grupo de Pesquisa em Lazer e Formaçao de Professores (GPELF), identificaram que existe uma diversidade de Associaçoes de Jogos Tradicionais no Brasil. Nesse sentido, o objetivo desse estudo é compreender estes espaços de açoes onde sao desenvolvidos os jogos tradicionais no território brasileiro, suas características, abrangência, sujeitos envolvidos, jogos praticados e açoes desenvolvidas. Trata-se de uma pesquisa em andamento. Como procedimentos metodológicos, utilizamos pesquisa documental e entrevistas semiestruturadas. A partir das primeiras inserçoes no que tange à pesquisa documental, identificamos 98 Associaçoes no contexto brasileiro, entre elas estao: 15 federaçoes, 38 associaçoes, 22 clubes, 5 centros comunitários, 4 confederaçoes, , 4 sociedades, 3 ligas, e 7 outros. Constamos que dentre seus principais objetivos, estao a preservaçao de costumes e tradiçoes, a promoçao de cultura local e a defesa do patrimônio histórico

Espaços físicos para a prática pedagógica da educação física nas escolas

As condiçoes de trabalho sao elementos que aparecem com frequência quando se discute sobre os problemas que os professores enfrentam na prática pedagógica. Nesse contexto, o objetivo deste estudo caracteriza-se por refletir sobre a gestao educacional relacionada ao ensino da Educaçao Física no contexto escolar do município de Santa Maria ? RS, com intençao de analisar as condiçoes da infraestrutura para a realizaçao de atividades pedagógicas que estruturam a prática da disciplina. No estudo de caso, realizado em duas escolas da rede pública de ensino do município, foram entrevistados e acompanhados dois professores, de duas escolas estaduais da periferia da cidade de Santa Maria. Através das entrevistas dos professores, e análise das infraestruturas foi observado que os espaços físicos destinados às aulas de Educaçao Física das escolas públicas do município de Santa Maria ? RS analisadas possuem determinadas limitaçoes que podem influenciar o trabalho pedagógico dos professores da disciplina e até mesmo a participaçao de alunos nas atividades