A Implementação de um sistema de gestão da qualidadena Junta de Freguesia de Gandra

Trabalho de Projeto apresentado ao Instituto Superior de Contabilidade e Administração do Porto para obtenção do grau de Mestre em Auditoria Orientado por: Doutora Alcina Augusta de Sena Portugal Dias

Feiras e exposições internacionais: um estudo exploratório dos fatores de decisão e motivação de participação numa feira internacional

Dissertação apresentada ao Instituto Superior de Contabilidade e Administração do Porto para obtenção do Grau de Mestre em Empreendedorismo e Internacionalização Orientada por Prof. Doutor José Freitas Santos

A perspectiva dos professores sobre o alargamento da escolaridade obrigatória e a inclusão de alunos com necessidades educativas especiais no ensino seundário

O tema da dissertação prende-se com as consequências do alargamento da escolaridade obrigatória nas Escolas Secundárias, concretamente naquilo que se relaciona com o previsível aumento de casos de alunos com Necessidades Educativas Especiais decorrente desse alargamento. Este trabalho pretende conhecer o que os professores pensam sobre este tema no que se refere à sua concepção sobre inclusão e Necessidades Educativas Especiais, às suas experiências anteriores com este tipo de alunos, como encaram os professores o alargamento da escolaridade obrigatória no secundário, qual o nível de preparação que pensam ter para trabalhar com estes alunos, como encaram as adequações curriculares que serão necessárias e finalmente que tipo de necessidades pensam que podem surgir nas escolas para dar uma resposta adequada à nova situação. Para que todas as afirmações dos professores estivessem fundamentadas, fez-se uma abordagem teórica referente à evolução do ensino em Portugal e da Educação Especial numa perspectiva nacional e internacional, fazendo também um contraponto com a actualidade. Em termos metodológicos, optou-se por um estudo qualitativo, com características exploratórias e descritivas. Para a recolha de dados foi selecionada uma escola do centro de Lisboa, que se situa numa zona habitacional e de serviços. Realizaram-se seis entrevistas semi-dirigidas, construídas a partir de um guião, constituído por um conjunto de questões formuladas segundo objectivos e organizadas por temas. Para analisar os dados, foi utilizada a técnica de análise de conteúdo. A análise feita permitiu concluir que esta temática não é uma preocupação actual dos professores do ensino secundário. Apesar da aceitação genérica do conceito de inclusão, os professores sentem dificuldade na adequação de conteúdos e na adaptação do sistema de avaliação, embora todos os entrevistados tivessem experiências anteriores com alunos com Necessidades Educativas Especiais. Quanto às necessidades que podem surgir, os professores consideram que elas se vão relacionar sobretudo com equipamento informático, acessibilidades e formação de professores. - Abstract The subject approached in this paper relates to the consequences of the extent of mandatory school years in secondary schools, specifically with the increase in the number of students with special educational needs. Therefore it will be evaluated teacher’s opinions and ideas about the subject, how they define inclusion and special educational needs, their prior experiences with this kind of students and how they intend to face the extend of mandatory school years, their background to deal with this students, and the changes that, in school, they think would be necessary to give adequate answers to this new situation. In order to support teacher’s opinions, a theoretical approach was made, regarding the evolution of teaching and of Special Education in Portugal, in a national and international perspective, comparing it to our current reality. To achieve these goals, a qualitative research was designed, in order to obtain exploratory and descriptive data. To collect the data, a semi-structured interview was created from some preestablished guidelines, according to the objectives and organized by topics, these interviews took place in a school located in the center of Lisbon. To analyze the answers, a content analysis technique was used. The results observed allowed to conclude that this subject is not a current concern for the interviewed teachers. Despite the global acceptance of inclusion, as a concept, teachers still have some difficulties adapting contents and adapting the evaluation system, although all the teachers interviewed had prior experience with students with special educational needs. About the necessities that may emerge, teachers think they will be computer related, regarding accessibility and regarding teacher formation.

O empreendedorismo como fator dinamizador da competitividade regional: o papel do financiamento

Dissertação de Mestrado em Finanças Empresariais

Balanced scorecard: estudo de caso de uma empresa de serviços de gestão

Dissertação para a obtenção do Grau de Mestre em Contabilidade e Finanças Orientadora: Doutora Cláudia Lopes

Fatores influenciadores da gestão da qualidade e independência do auditor: um estudo de caso

Dissertação apresentada ao Instituto Superior de Contabilidade para obtenção do Grau de Mestre em Auditoria Orientada por: Doutora Alcina Dias

Prostituição feminina de rua : escutar e atuar: papel do técnico d’O Ninho na intervenção com mulheres prostitutas

O Ninho é uma Associação que procura o conhecimento real do fenómeno prostituição, do próprio meio e dos seus agentes, bem como garantir qualidade na intervenção técnica e nas respostas sociais. Assim, o trabalho desenvolvido pelos técnicos objetiva responder aos problemas identificados pelas mulheres prostitutas e colmatar as lacunas nas respostas existentes no que concerne ao fenómeno social prostituição feminina de rua. Este estudo pretende ir ao encontro da maior preocupação associada a esta problemática e, mais especificamente, no caso da prostituição feminina de rua – a preocupação com a inserção social das mulheres. Para a elaboração do presente trabalho foram utilizadas estratégias metodológicas como a observação participante e entrevistas semiestruturadas. Da análise dos resultados verificamos que a prostituição agudiza os estereótipos, preconceitos e o estigma social que tanto marginaliza as mulheres prostituídas. Assim, todo o trabalho técnico realizado n’O Ninho visa promover a autonomia das mulheres, a aquisição de regras e hábitos de trabalho, o cumprimento e definição de objetivos e a posterior procura de emprego. - ABSTRACT O Ninho is an association that seeks the real knowledge of the phenomenon prostitution, of the environment and their agents, as well as ensure quality in technical intervention and social responses. Thus, the work done by the technicians aims to respond to the problems identified by the prostitutes and fill the gaps in the existing responses, concerning to the social phenomenon female prostitution of street. This study intends to respond to the main concern associated with this issue and, more specifically, in the case of female street prostitution – the concern with social inclusion of women. For the preparation of this work, as methodological strategies, we used the participant observation and semi-structured interviews. By the analysis of the results we found that prostitution exacerbates the stereotypes, prejudices and the social stigma that marginalize women forced into prostitution. Thus, all the technical work done at O Ninho aims to promote women's autonomy, rules and work habits acquisition, setting goals and subsequent job search.

VPPs information needs for effective operation in competitive electricity markets

The large increase of renewable energy sources and Distributed Generation (DG) of electricity gives place to the Virtual Power Producer (VPP) concept. VPPs may turn electricity generation by renewable sources valuable in electricity markets. Information availability and adequate decision-support tools are crucial for achieving VPPs’ goals. This involves information concerning associated producers and market operation. This paper presents ViProd, a simulation tool that allows simulating VPPs operation, focusing mainly in the information requirements for adequate decision making.

TINSEL – a web-based intelligent tutoring system on electrical installation design

This paper presents a project consisting on the development of an Intelligent Tutoring System, for training and support concerning the development of electrical installation projects to be used by electrical engineers, technicians and students. One of the major goals of this project is to devise a teaching model based on Intelligent Tutoring techniques, considering not only academic knowledge but also other types of more empirical knowledge, able to achieve successfully the training of electrical installation design.

MASGriP – a Multi-Agent Smart Grid Simulation Platform

The increasing number of players that operate in power systems leads to a more complex management. In this paper a new multi-agent platform is proposed, which simulates the real operation of power system players. MASGriP – A Multi-Agent Smart Grid Simulation Platform is presented. Several consumer and producer agents are implemented and simulated, considering real characteristics and different goals and actuation strategies. Aggregator entities, such as Virtual Power Players and Curtailment Service Providers are also included. The integration of MASGriP agents in MASCEM (Multi-Agent System for Competitive Electricity Markets) simulator allows the simulation of technical and economical activities of several players. An energy resources management architecture used in microgrids is also explained.

Remuneration and tariffs in the context of virtual power players

Power systems have been through deep changes in recent years, namely with the operation of competitive electricity markets in the scope and the increasingly intensive use of renewable energy sources and distributed generation. This requires new business models able to cope with the new opportunities that have emerged. Virtual Power Players (VPPs) are a new player type which allows aggregating a diversity of players (Distributed Generation (DG), Storage Agents (SA), Electrical Vehicles, (V2G) and consumers), to facilitate their participation in the electricity markets and to provide a set of new services promoting generation and consumption efficiency, while improving players` benefits. A major task of VPPs is the remuneration of generation and services (maintenance, market operation costs and energy reserves), as well as charging energy consumption. This paper proposes a model to implement fair and strategic remuneration and tariff methodologies, able to allow efficient VPP operation and VPP goals accomplishment in the scope of electricity markets.

Advances in smart grids - benefits on sharing background experiences from Portugal, Central Europe and Brazil

This paper presents ELECON - Electricity Consumption Analysis to Promote Energy Efficiency Considering Demand Response and Non-technical Losses, an international research project that involves European and Brazilian partners. ELECON focuses on energy efficiency increasing through consumer´s active participation which is a key area for Europe and Brazil cooperation. The project aims at significantly contributing towards the successful implementation of smart grids, focussing on the use of new methods that allow the efficient use of distributed energy resources, namely distributed generation, storage and demand response. ELECON puts together researchers from seven European and Brazilian partners, with consolidated research background and evidencing complementary competences. ELECON involves institutions of 3 European countries (Portugal, Germany, and France) and 4 Brazilian institutions. The complementary background and experience of the European and Brazilian partners is of main relevance to ensure the capacities required to achieve the proposed goals. In fact, the European Union (EU) and Brazil have very different resources and approaches in what concerns this area. Having huge hydro and fossil resources, Brazil has not been putting emphasis on distributed renewable based electricity generation. On the contrary, EU has been doing huge investments in this area, taking into account environmental concerns and also the economic EU external dependence dictated by huge requirements of energy related products imports. Sharing these different backgrounds allows the project team to propose new methodologies able to efficiently address the new challenges of smart grids.

The verification of temporal KBS: SPARSE - a case study in power systems

In this paper we present VERITAS, a tool that focus time maintenance, that is one of the most important processes in the engineering of the time during the development of KBS. The verification and validation (V&V) process is part of a wider process denominated knowledge maintenance, in which an enterprise systematically gathers, organizes, shares, and analyzes knowledge to accomplish its goals and mission. The V&V process states if the software requirements specifications have been correctly and completely fulfilled. The methodologies proposed in software engineering have showed to be inadequate for Knowledge Based Systems (KBS) validation and verification, since KBS present some particular characteristics. VERITAS is an automatic tool developed for KBS verification which is able to detect a large number of knowledge anomalies. It addresses many relevant aspects considered in real applications, like the usage of rule triggering selection mechanisms and temporal reasoning.

Virtual power producers market strategies

This paper presents MASCEM - a multi-agent based electricity market simulator. MASCEM uses game theory, machine learning techniques, scenario analysis and optimisation techniques to model market agents and to provide them with decision-support. This paper mainly focus on the MASCEM ability to provide the means to model and simulate Virtual Power Producers (VPP). VPPs are represented as a coalition of agents, with specific characteristics and goals. The paper detail some of the most important aspects considered in VPP formation and in the aggregation of new producers and includes a case study.

Energy resources scheduling in competitive environment

The increasing use of distributed generation units based on renewable energy sources, the consideration of demand-side management as a distributed resource, and the operation in the scope of competitive electricity markets have caused important changes in the way that power systems are operated. The new distributed resources require an entity (player) capable to make them able to participate in electricity markets. This entity has been known as Virtual Power Player (VPP). VPPs need to consider all the business opportunities available to their resources, considering all the relevant players, the market and/or other VPPs to accomplish their goals. This paper presents a methodology that considers all these opportunities to minimize the operation costs of a VPP. The method is applied to a distribution network managed by four independent VPPs with intensive use of distributed resources.