Charter and Context: The Facts for Which We Need Evidence and The Mysterious Other Ones

Cet article a précédemment été publié par la Supreme Court Law Review (Second Series).

Impact of Product Quality, Service Quality and Contextual Experience on Customer Perceived Value and Future Buying Intentions

Recognizing that high satisfaction leads to high customer loyalty, companies today are aiming for total customer satisfaction. This article explains relative impact of product quality, service quality and contextual experience on customer perceived value and intention to shop in the future. The data has been collected using a questionnaire from 205 customers of a national retailer chain. The relative importance of product quality, service quality and contextual experience on customer perceived value and thus on customer preference and future intentions was measured using multiple regression. Also, the contribution of perceived value to preference and thus on future buying intention was also measured. Structural Equation Model (SEM) using Amos 4 was used to find the overall fitness of the model. It was found that product quality, service quality and contextual experience have a major influence on customer perceived value

Influence of Frequent Flyer Programme and Airline Service Quality on Re-buy Intentions of Airline Frequent Passengers

The growth potential of service sector, especially the aviation sector in the Indian economy is splendid. Therefore, it is crucial for the airline service providers to realize their customers, design offers and deliver the desired value to their customers. This study reveals the effect of airline passenger satisfactions particularly on re-buy intentions derived from the attributes-level performance dimensions of both service aspects and loyalty programme of an airline. The mediation effect of satisfaction and other selected antecedents on the re-buy intention of a passenger is hypothesized in this study. Critical areas affecting buying intentions such as core service quality and loyalty attribute-level performances, effect of frequent flyer programme and service quality satisfaction, passenger trust on airline, brand image and moderating effects of perceived value, frequent programme status and travel frequency of airline passengers are linked in a structural model to assess the strength of each facet in affecting re-buy intentions. Implications to the airlines were made based on the finding that re-buy intentions cannot be attributed solely to the impacts of frequent flyer programme, rather affected through the mediation effect of airline service quality satisfaction, which is very much valid for the higher FFP status category of frequent travelers. The effects of moderation caused by perceived value, FFP status and flying experience were also found to be significant in making re-buy intentions.

Accuracy of outcome anticipation, but not gaze behavior, differs against left- and right-handed penalties in team-handball goalkeeping

Low perceptual familiarity with relatively rarer left-handed as opposed to more common right-handed individuals may result in athletes' poorer ability to anticipate the former's action intentions. Part of such left-right asymmetry in visual anticipation could be due to an inefficient gaze strategy during confrontation with left-handed individuals. To exemplify, observers may not mirror their gaze when viewing left- vs. right-handed actions but preferentially fixate on an opponent's right body side, irrespective of an opponent's handedness, owing to the predominant exposure to right-handed actions. So far empirical verification of such assumption, however, is lacking. Here we report on an experiment where team-handball goalkeepers' and non-goalkeepers' gaze behavior was recorded while they predicted throw direction of left- and right-handed 7-m penalties shown as videos on a computer monitor. As expected, goalkeepers were considerably more accurate than non-goalkeepers and prediction was better against right- than left-handed penalties. However, there was no indication of differences in gaze measures (i.e., number of fixations, overall and final fixation duration, time-course of horizontal or vertical fixation deviation) as a function of skill group or the penalty-takers' handedness. Findings suggest that inferior anticipation of left-handed compared to right-handed individuals' action intentions may not be associated with misalignment in gaze behavior. Rather, albeit looking similarly, accuracy differences could be due to observers' differential ability of picking up and interpreting the visual information provided by left- vs. right-handed movements.

Compositional data analysis: where we are and where should we be heading?

We take stock of the present position of compositional data analysis, of what has been achieved in the last 20 years, and then make suggestions as to what may be sensible avenues of future research. We take an uncompromisingly applied mathematical view, that the challenge of solving practical problems should motivate our theoretical research; and that any new theory should be thoroughly investigated to see if it may provide answers to previously abandoned practical considerations. Indeed a main theme of this lecture will be to demonstrate this applied mathematical approach by a number of challenging examples

Comentaris a la intervenció del professor Ken Bain: S'aprèn res estudiant a la universitat? = Comentarios a la intervención del profesor Ken Bain: Se aprende algo estudiando en la universidad? = Comments on professor Ken Bain's lecutre: Do we learn anything at university?

Comentaris a la videoconferència de Kenneth Bain sobre l'aprenentatge universitari

Implementation intentions : A look back at fifteen years of progress. 'Las intenciones de implementaci??n : una mirada atr??s a quince a??os de progreso'

Resumen tomado de la publicaci??n. Resumen tambi??n en ingl??s

The University and How We Interact With It

This is a presentation I put together to get students thinking about their digital university experience. The resulting discussions will be used to inform a survey sent out to all students to find out what parts of the digital university experience are important to them.

What is Cybercrime and what do we do about?

A guest lecture by Professor David S.Wall from the University of Durham. This talk will explore the way that networked technology has transformed criminal behaviour. The first part will map out cybercrimes and identify the challenges they pose for both criminologists and also regulators. The second part will show that cybercrimes are informational, networked and global. In this section it will also be shown that cybercrimes are highly disorganised forms of offending when compared to the organisation of more 'traditional' crimes, but display some new organisational logics of their own. The third part of the talk will illustrate how the 'culture of fear' that has arisen around cybercrime has placed demands upon government and police - demands that, for reasons related to the distinct nature of cybercrimes, are hard to resolve. The fourth and final part will look at the new policing arrangements that are designed, it is argued here, to close the reassurance gap.

INFO2009 2012-13 Resource Group 21 - We know where you live

We know where you live is an entertaining and informative quiz show highlighting the dangers resulting from a lack of awareness of Facebook's privacy and security settings. The game show is complemented by a short tutorial explaining these settings. The show is aimed at a wider audience and is suitable for all.

SUSSED Where we are, were we are going and how we might get there

I delivered this presentation at the CITE seminar on 5th of February 2013

Alps Workshop 1 p2 Why do we have practice facilitators?

Clipboard animation