A utilização do ERP Powerbill no controlo das áreas de gestão de consumos, gestão de pagamentos automáticos e gestão de facturação, na Cooperativa de Electrificação A LORD, CRL

Trabalho de Projecto apresentado ao Instituto de Contabilidade e Administração do Porto para a obtenção do grau de Mestre em Auditoria, sob orientação do Professor Luís Rodrigues (Doutor)

Development of integrated separation processes with green solvents

Dissertação para obtenção do Grau de Doutor em Química Sustentável

Alternative solvents in separation processes

Dissertation presented to obtain the Ph.D degree in Sustainable Chemistry

Avaliação da satisfação dos utentes do Hospital de Dia de Especialidades Médicas do Hospital de Egas Moniz

RESUMO: A avaliação da satisfação dos utentes tem tido uma importância crescente na avaliação da qualidade em saúde e na orientação do planeamento e da gestão dos processos e dos recursos da saúde. Os Hospitais de Dia, unidades funcionais que se assumem como uma alternativa moderna à hospitalização tradicional, com maior eficiência e ganhos na qualidade assistencial dos utentes, devem também ser capazes de se auto-avaliar, de forma a detectarem os aspectos menos correctos da sua actuação e a procurar o aperfeiçoamento permanente de todos os aspectos do seu funcionamento. Este trabalho pretendeu avaliar o grau de satisfação dos utentes do Hospital de Dia das Especialidades Médicas do Hospital de Egas Moniz (HDEM), Centro Hospitalar de Lisboa Ocidental. O estudo, que obteve parecer favorável por parte da Comissão de Ética e foi autorizado pelo Conselho de Administração do Centro Hospitalar Lisboa Ocidental, foi um estudo descritivo transversal, utilizando uma perspectiva quantitativa. A amostra seleccionada foi de conveniência, constituída pelos utentes que utilizaram o HDEM num período de 14 dias úteis, 3 a 24 de Junho de 2011. As dimensões da satisfação que foram avaliadas foram a satisfação global, a qualidade global, a satisfação relativa aos profissionais de saúde, a satisfação relativa às instalações, a satisfação relativa aos serviços prestados e ainda a recomendação do serviço a familiares e amigos e os aspectos sócio-demográficos dos utentes do HDEM. Foi construído um questionário com 39 itens (38 de resposta fechada e uma de resposta aberta), agrupados em 13 questões. Para a sua construção foram consultados muitos outros questionários destinados a avaliar a satisfação dos utentes com a prestação dos serviços de saúde. O questionário foi submetido à apreciação por investigadores e outros profissionais, aperfeiçoado e pré-testado antes da sua utilização. A validação do questionário incluiu a determinação da consistência interna através do coeficiente alfa de Cronbach, que foi boa ou muito boa, e a determinação da validade, através do método de Kaiser-Meyer-Olkin (KMO), que foi boa ou muito boa. A amostra foi constituída por 136 indivíduos, 61,8% dos quais eram do sexo feminino. O grupo etário mais representado foi o das idades entre os 35 e os 44 anos, seguido dos grupo etário entre os 45 e os 54 anos e entre os 55 aos 64 anos. A maioria dos participantes eram casados ou a viver em união de facto, tinham o ensino secundário ou uma licenciatura e eram trabalhadores no activo. Os resultados do estudo permitiram concluir que os utentes do HDEM que fizeram parte do estudo apresentaram níveis elevados de satisfação em todos os aspectos avaliados. Os maiores níveis de satisfação dos utentes disseram respeito à actuação dos profissionais de saúde e os mais baixos, apesar de positivos, tiveram a ver com aspectos muito particulares das instalações físicas do HDEM, como as condições da sala de espera e as instalações sanitárias. Outro aspecto que motivou algumas críticas por parte dos utentes foi o horário de funcionamento, tendo havido sugestões para o seu alargamento.

Different in Vivo Reactivity Profile in Health Care Workers and Patients with Spina Bifida to Internal and External Latex Glove Surface-Derived Allergen Extracts

BACKGROUND: Allergy to natural rubber latex is a well-recognized health problem, especially among health care workers and patients with spina bifida. Despite latex sensitization being acquired in health institutions in both health care workers and patients with spina bifida, differences in allergen sensitization profiles have been described between these two risk groups. OBJECTIVE: To investigate the in vivo reactivity of health care workers and patients with spina bifida to extracts of internal and external surfaces of latex gloves and also to specific extracts enriched in major allergens for these risk groups. METHODS: Gloves from different manufacturers were used for protein extraction, and salt precipitation and hydrophobic interaction chromatography (HIC) were applied to obtain the enriched latex extracts. The major latex allergens were quantified by an enzyme immunoassay. The extracts obtained were tested in 14 volunteers using skin prick tests (SPT). RESULTS: Latex glove extracts enriched in the hydrophobic allergens that are most often seen in patients with spina bifida were obtained by selective precipitation, whereas HIC produced extracts enriched in the hydrophilic allergens commonly found in health care workers. The health care workers had positive SPTs to glove extracts from internal surfaces and to the hydrophilic allergen-enriched extracts. By contrast, patients with spina bifida had larger skin reactions both to external glove extracts and to the extracts enriched with the hydrophobic major allergens for this risk group. Despite the protein concentration of these extracts being less than half the concentration of the commercial extract, the weal-and-flare reactions were of similar magnitude. CONCLUSION: Using novel latex extracts, our study showed a different in vivo reactivity pattern in health care workers and in patients with spina bifida to extracts of the internal and external surfaces of gloves, which suggests that sensitization may occur by different routes of exposure, and that this influences the allergen reactivity profiles of these risk groups

Analysis of benefits of the process of certification on international standars: ISO 9001-2008 for Mapfre Assistencia Portugal

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics

The Support Role in Clinical Supervision of Nursing Students: Determinant in the Development of Emotional Skills

The problematic situation faced by clients, associated to the processes of health and disease, is expressed through emotions that nursing students have to deal with in the course of care and their formative experiences in clinical teaching. Students have learning needs not only to manage emotions in the context of customer care, but also in terms of their own internal world, emotional conflicts, emotional stress and burn-out. With the present literature review, we intend to explore existing evidence regarding the ways in which the nurse supervisor's support towards nursing students potentiates the development of their competences for the performance of emotional labour. These skills prove to be the key in the ability to manage the emotionally intense situations of care practice and the support function of the nursing supervisor contributes to the development of such competences.

Business planning in nonprofit: laying the ground for customer relationship management in Instituto de Empreendedorismo Social

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Procurement strategies in the health sector: How advanced are procurement processes in Portuguese hospitals

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Atherogenesis and atherosclerosis in primary antiphospholipid syndrome

ABSTRACT: In the late seventies the term “Haematological Stress Syndrome” defined some haematological abnormalities appearing in the course of acute and chronic disorders, such as raised plasma levels of fibrinogen (FNG) and factor VIII, reduced fibrinolytic activity and hyperviscosity. In the early nineties the “Membrane stress syndrome hypothesis” proposed the unification of the concepts of haematological stress syndrome with those of oxidation, inflammation and immune activation to explain the pathogenesis of the antiphospholipid syndrome (APS) Antiphospholipid antibodies, coagulation, fibrinolysis and thrombosis. This chapter investigated the occurrence of the “Haematological Stress Syndrome” and thrombosis in 144 participants positive for aPL detected by clotting and immune tests. Among the clotting assays for the detection of lupus anticoagulant, dilute Russell's viper venom time better correlated with a history of venous thrombosis than activated partial thromboplastin time (p<0.0002 vs p<0.009) and was the only test correlated with a history of arterial thrombosis (p<0.01). By regression analysis, serum levels of IgG anticardiolipin antibodies (aCL) associated with the number of venous occlusions (p<0.001). With regards to FNG and von Willebrand factor (vWF), the former rose by 36% (95% CI; 21%, 53%) and the latter by 50% (95% CI; 29%, 75%) at the first venous occlusion and remained unchanged after subsequent occlusions. At variance FNG rose by 45% (95% CI; 31%, 60%) per arterial occlusion and vWF by 27% (95% CI; 10%, 47%) per arterial occlusion throughout. The coagulation/fibrinolytic balance was cross-sectionally evaluated on 18 thrombotic PAPS patients, 18 subjects with persistence of idiopathic aPL and in healthy controls. Markers of thrombin generation prothrombin fragment 1+2 (F1+2), thrombin-antithrombin complex (TAT) and of fibrin turnover D-Dimer (D-D) were higher in thrombotic (p=0.006)and non-thrombotic subjects (p=0.0001) than in controls as were those of D-D (p<0.0001 and p=0.003 respectively). TAT levels did not differ. Gender analysed data revealed blunted tPA release (hence a negative venous occlusion test) in thrombotic females but neither in thrombotic males (p=0.01) nor in asymptomatic subjects of either sex. Also, in both patient groups females had higher mean PAI than males (p<0.0002) and control females (p<0.02). The activity of factor XIII (FXIIIa) was evaluated was evaluated in 29 patients with PAPS, 14 persistent carriers of aPL without thrombosis, 24 thrombotic patients with inherited thrombophilia, 28 healthy controls and 32 patients with mitral and aortic valve prosthesis as controls for FXIII only. FXIIIa was highest in PAPS (p=0.001), particularly in patients with multiple (n=12) than single occlusion (p=0.02) and in correlation with PAI (p=0.003) and FNG (p=0.005). Moreover FXIIIa was strongly associated with IgG aCL and IgG anti-2GPI (p=0.005 for both) in the PAPS group and to a lesser degree in the aPL group (FXIIIa with IgG aCL, p=0.02, with IgG anti-2GPI, p=0.04). Altogether these results indicate: 1) a differential relationship of aPL, vWF and FNG with venous and arterial thrombosis; 2) heightened thrombin generation, accelerated fibrin turnover and fibrinolysis abnormalities also in asymptomatic carriers of aPLs; 3) enhanced FXIIIa that may contribute to atherothrombosis via increased fibrin/fibrinogen cross-linking. Lipid profile, lipid peroxidation and anti-lipoprotein antibodies in thrombotic primary antiphospholipid syndrome. Given the atherogenic lipid profile of SLE, the same possibility was explored in PAPS by comparing high-density lipoprotein (HDL), low-density lipoprotein (LDL), total cholesterol (CHO), apolipoprotein AI (ApoAI), apolipoprotein B (ApoB), triglycerides (TG), anti-lipoprotein antibodies, beta-2-glycoprotein I complexed to oxidized low-density lipoprotein (oxLDL-2GPI) and C-reactive protein (CRP) in 34 thrombotic PAPS patients compared to 36 thrombotic patients with inherited thrombophilia (IT), to 18 subjects persistently positive for antiphospholipid antibodies (aPL) with no underlying autoimmune or non-autoimmune disorders and to 28 healthy controls. Average concentrations of HDL (p<0.0001), LDL (p<0.0001), CHO (p=0.0002), ApoAI (p=0.002) were lower in PAPS whereas average TRY was higher (p=0.01) than other groups. Moreover PAPS showed higher IgG anti-HDL (p=0.01) and IgG anti-ApoAI (p<0.0001) as well as greater average oxLDL-2GPI (p=0.001) and CRP (p=0.003). Within PAPS, IgG anti-HDL correlated negatively to HDL (p=0.004) and was an independent predictor of oxLDL-2GPI (p=0.009). HDL and ApoAI correlated negatively with CRP (p=0.001 and p=0.007, respectively). IgG anti-HDL may hamper the antioxidant and anti-inflammatory effect of HDL favouring low-grade inflammation and enhanced oxidation in thrombotic PAPS. Indeed plasma 8-epi-prostaglandin F2α (a very specific marker of lipid peroxidation) was significantly higher in 10 patients with PAPS than 10 age and sex matched healthy subjects (p=0.0002) and strongly related to the titre of plasma IgG aCL (r=0.89, p=0.0004). Hence oxidative stress, a major player in atherogenesis, also characterises PAPS. Nitric oxide and nitrative stress in thrombotic primary antiphosholipid syndrome. Oxidative stress goes hand in hand with nitrative stress and to address the latter plasma nitrotyrosine (NT, marker of nitrative stress), nitrite (NO2-) and nitrate (NO3-) were measured in 46 thrombotic PAPS patients, 21 asymptomatic but persistent carriers of antiphospholipid antibodies (PCaPL), 38 patients with inherited thrombophilia (IT), 33 patients with systemic lupus erythematosus (SLE) and 29 healthy controls (CTR). Average crude NT was higher in PAPS and SLE (p=0.01) whereas average plasma NO2- was lower in PAPS and average NO3- highest in SLE (p<0.0001). In PAPS, IgG aCL titer and number of vascular occlusions negatively predicted NO2-, (p=0.03 and p=0.001, respectively) whereas arterial occlusions and smoking positively predicted NO3- (p=0.05 and p=0.005). Moreover CRP (an inflammatory marker) positively predicted NT (p=0.004). Nitric oxide metabolites relates to type and number of vascular occlusions and to aPL titers, whereas nitrative stress relates to low grade marker) positively predicted NT (p=0.004). Nitric oxide metabolites relates to type and number of vascular occlusions and to aPL titers, whereas nitrative stress relates to low grade inflammation and both phenomena may have implications for thrombosis and atherosclerosis in PAPS Inflammation and immune activation in thrombotic primary antiphospholipid syndrome. To investigate inflammation and immune activation in thrombotic PAPS high-sensitivity CRP (hs-CRP), serum amyloid A (SAA), oxLDL-2GPI, CRP bound to oxLDL-2GPI (CRP-oxLDL-2GPI) (as inflammatory markers) neopterin (NPT) and soluble CD14 (sCD14) (as immune activation markers) were measured by ELISA in 41 PAPS patients, in 44 patients with inherited thrombophilia (IT) and 39 controls (CTR). Compared to other groups, PAPS presented with higher plasma concentrations of inflammatory, hs-CRP (p=0.0004), SAA (p<0.01), CRP-oxLDL-2GPI (p=0.0004) and immune activation markers, NPT (p<0.0001) and sCD14 (p=0.007). By regression analysis SAA independently predicted thrombosis number (p=0.003) and NPT independently predicted thrombosis type (arterial, p=0.03) and number (p=0.04). These data confirm that low-grade inflammation and immune activation occur and relate to vascular features of PAPS. Antiphosholipid antibodies, haemostatic variables and atherosclerosis in thrombotic primary antiphospholipid syndrome To evaluate whether IgG aCL titre, haemostatic variables and the lipid profile bore any relationship to the intima media thickness (IMT) of carotid arteries high-resolution sonography was applied to the common carotid (CC), carotid bifurcation (CB) and internal carotid (IC) of 42 aPL subjects, 29 with primary thrombotic antiphospholipid syndrome and 13 with persistence of aPL in the absence of any underlying disorder. The following were measured: plasma FNG, vWF, PAI, homocysteine (HC), CHO, TG, HDL, LDL, platelet numbers and aCL of IgG and IgM isotype. By multiple regression analysis, IgG aCL titre independently predicted IMT at all carotid segments examined (p always <0.005). Plasma FNG and HC independently predicted IMT at the CB (p=0.001 and p<0.0001, respectively) and IC (p=0.03 and p<0.0001, respectively). These data strongly support an atherogenic role for IgG aCL in patients with aPL in addition to traditional risk factors. The atherosclerosis hypothesis was investigated in an age and sex-matched case-double-control study including 49 thrombotic PAPS patients (18 M, 31 F, mean age 37 ± 11), 49 thrombotic patients for IT and 49 healthy subjects. Average IMT was always greater in PAPS than control patients (CC: p=0.004, CB: p=0.013, IC: p=0.001). By dividing participants into age tertiles the IMT was greater in the second (CC: p=0.003, CB: p=0.023, IC: p=0.003) and third tertiles (CC: p=0.03, CB: p=0.004, IC: p=0.007). Conclusion: Coagulation activation, fibrinolysis depression, hightened fibrin turnover, oxidative and nitrative stress in parallel with low grade inflammation and immune activation characterise thrombotic PAPS: all these are early atherogenic processes and contribute to the demonstrated premature atherosclerosis that should be considered a clinical feature of PAPS.

Controlo de qualidade interno: elaboração de um programa de Controlo de Qualidade Interno segundo as boas práticas da Qualidade

RESUMO: Esta dissertação pretende apresentar uma proposta para um programa de Controlo de Qualidade interno das hormonas tiroideias, segundo as boas práticas da qualidade. Para que se comprove o rigor e fiabilidade dos seus resultados analíticos, condição indispensável para que estes possam servir de base às mais diversas tomadas de decisão, toda a filosofia que envolve a qualidade assume um papel preponderante. Neste contexto a elaboração de um programa de controlo de qualidade adequado é muito importante e imprescindível. A realização do controlo de qualidade permite monitorizar o desempenho de todos os materiais, equipamentos, instrumentos e métodos analíticos bem como criar sinais de alerta para prevenir a emissão de resultados não-conformes e indicar a necessidade de ações corretivas. Permite também indicar a necessidade de melhorias em processos e em atividades ligadas aos operadores e consciencializar o pessoal de que o controlo da qualidade é um dever para com o cliente e tem a função de gerar confiança nos resultados obtidos. O controlo de qualidade interno abrange todos os procedimentos assumidos por um laboratório para avaliação contínua do seu trabalho. A sua finalidade é assegurar a consistência dos resultados diários e a sua conformidade com critérios definidos, avaliando a precisão dos ensaios e dando indicação do momento para se promoverem ações corretivas quando surge uma não conformidade. Segundo as melhores práticas da qualidade, serão calculados os valores do controlo de qualidade interno para as hormonas tiroideias, os seus limites e critérios (regras) de aceitabilidade, com base na relação entre o desempenho analítico e o Erro Máximo Admissível. Pretende-se assim, otimizar o desempenho do Controlo de Qualidade Interno, aperfeiçoando a capacidade de identificação do erro.-------- ABSTRACT: This paper intends to submit a proposal for a thyroid hormones internal quality Control program, according to the best quality practices. The whole philosophy involving quality plays a central role in order to prove the accuracy and reliability of the analytical results, a basic prerequisite for decision making. In this context the elaboration of an appropriate quality control program is essential and very important. Quality control allows the motorization of the performance of all materials, equipment, instruments and analytical methods, as well as the creation of warning signals indicating the need for corrective actions, to prevent the release of non-compliant results. It also indicates the need for improvements in the processes and operating activities as well as making the staff aware that quality control is a duty to the client and promotes confidence in the results. The internal quality control covers all procedures undertaken by a laboratory for a continuous evaluation of its performance. Its purpose is to ensure the consistency of the daily results and compliance with defined criteria, assessing the accuracy of the tests and indicating the moment to promote corrective actions when nonconformity appears. According to the best quality practices, the values of the internal quality control for the thyroid hormones, their limits and criteria (rules) of acceptability will be calculated, based on the relationship between analytical performance and the maximum allowable error. Thus, the aim is to optimize the performance of the Internal Quality Control, improving the ability for error detection and identification.

Enhancing physical activity coaching through personalized motivational strategies and self-adaptive goal-setting: development of self-adaptive processes in a monitoring and coaching smartphone application

Dissertação para obtenção do Grau de Mestre em Engenharia Biomédica

Molecular tools to dissect the role of Dmrt2a and Dmrt2b in the left-right axis formation in zebrafish

Dissertação para obtenção do Grau de Mestre em Genética Molecular e Biomedicina

Range of motion measurements based on depth camera for clinical rehabilitation

Dissertação para obtenção do Grau de Mestre em Engenharia Biomédica

Purification of complex biopharmaceuticals with new processes, advanced analytics and computer-aided process design tools

Dissertação para obtenção do Grau de Mestre em Biotecnologia