A atuação do profissional de secretariado executivo na gestão de processos.

RESUMO: O profissional de Secretariado Executivo desenvolveu nos últimos anos uma série de novas competências, que lhe tem permitido contribuir para o aperfeiçoamento da qualidade e para a produtividade das organizações em uma conjuntura permeada pela complexidade. A Gestão de Processos se refere a um relevante modelo de gestão, que emergiu em resposta a essa complexidade organizacional. Diante desse contexto, a presente pesquisa tem como objetivo analisar a atuação do profissional de Secretariado Executivo na Gestão de Processos e, como objetivos específicos, caracterizar a Gestão de Processos, investigar as atribuições e as competências do profissional de Secretariado Executivo, e verificar se há alinhamento entre as atribuições e competências previstas para o profissional de Secretariado Executivo e a Gestão de Processos. Realizou-se um estudo de caso de natureza qualitativa e descritiva na Embrapa Soja, cujos dados foram coletados em entrevistas semiestruturadas e em documentos. Os resultados permitiram identificar a existência de alinhamento entre as atribuições e competências previstas para esse profissional e referido modelo de gestão. Nesse sentido, o estudo constatou a capacidade do profissional de Secretariado Executivo para atuar na Gestão de Processos, com postura crítica e analítica em relação ao ambiente em que está inserido e às atividades que lhe competem. ABSTRACT: Executive assistants have developed, over the past few years, a series of new competencies, which have enabled them to contribute to the organizational quality and productivity improvement in a context permeated by complexity. Process Management refers to a relevant business model, which has emerged in response to this organizational complexity. In this context, the present study has the main purpose of analyzing the performance of executive assistants in Process Management. As specific objectives, it aims to characterize Process Management, to investigate the responsibilities and competencies of executive assistants, as well as to verify the relationship between the responsibilities and competencies of executive assistants with Process Management. We conducted a qualitative and descriptive case study at Embrapa Soybean, whose data were collected through semi-structured interviews and documents. The results allowed us to identify the existence of relationship between the responsibilities and competencies of this professional with this management model. Thus, the study verified the ability of executive assistants to work in Process Management, with a critical and analytical position towards the environment in which they are engaged and the activities which they are responsible for.

Optimal bidding strategies of an electric vehicle aggregator in an electricity market

In recent years Electric Vehicles (EVs) are getting more importance as future transport systems, due to the increase of the concerns relevant to the greenhouse gases emission and the use fossil fuel. The management of the charging and discharging process of EVs could provide new business model for participating in the electricity markets. Moreover, vehicle to grid systems have the potential of increasing utility system flexibility. This thesis develops some models for the optimal integration of the EVs in the electricity market. In particular, the thesis focuses on the optimal bidding strategy of an EV aggregator participating to both the day ahead market and the secondary reserve market. The aggregator profit is maximized taking into account the energy balance equation, as well as the technical constraints of energy settlement, power supply and state of charge of the EVs. The results obtained by using the GAMS (General Algebraic Modelling System) environment are presented and discussed.

Development of a framework for the analysis of document-based phishing campaigns

In questo elaborato di tesi si affronta lo sviluppo di un framework per l'analisi di URL di phishing estratte da documenti malevoli. Tramite il linguaggio python3 e browsers automatizzati si è sviluppata una pipeline per analizzare queste campagne malevole. La pipeline ha lo scopo di arrivare alla pagina finale, evitando di essere bloccata da tecniche anti-bot di cloaking, per catturare una schermata e salvare la pagina in locale. Durante l'analisi tutto il traffico è salvato per analisi future. Ad ogni URL visitato vengono salvate informazioni quali entry DNS, codice di Autonomous System e lo stato nella blocklist di Google. Un'analisi iniziale delle due campagne più estese è stata effettuata, rivelando il business model dietro ad esse e le tecniche usate per proteggere l'infrastruttura stessa.

Progetto LetsBox!: definizione del ciclo di vita del prodotto, design, sviluppo e validazione dell’UX

Questo volume di tesi ha l'obiettivo di descrivere l'intero processo di progettazione, sviluppo e rilascio di un'applicazione mobile, coinvolgendo anche gli end-user nella fase finale di valutazione. In particolare, il volume di tesi si sviluppa su quattro capitoli che descrivono 1) l'analisi dei requisiti, seguendo un approccio AGILE, 2) l'analisi del ciclo di vita del prodotto (inclusi business model e business plan), 3) l'architettura del sistema, e, infine, 4) la valutazione dell’usabilità e della UX. L'applicazione usata come caso di studio è "LetsBox!", un'applicazione mobile della categoria puzzle game, sviluppata sfruttando il framework di sviluppo di app ibride IONIC 5, con l’obiettivo di creare un gioco che coinvolgesse il giocatore tanto da farlo giocare nei suoi momenti di svago e indurlo a sfidare i record esistenti ma, nello stesso tempo creare un gioco originale e non esistente sul mercato.

Sviluppare le competenze trasversali tra gli studenti: progettazione di un MINOR “Be Entrepreneurial Aware STudent – BE(A)ST"

La volontà da parte degli studenti di acquisire maggiore consapevolezza rispetto ai loro interessi, da poter sfruttare nel percorso professionale post-laurea, non riesce a trovare fondamento all’interno di percorsi di apprendimento preconfezionati. Attraverso l’analisi delle esigenze degli studenti, la loro profilazione in personas e l’analisi del contesto imprenditoriale, nello specifico all’interno dell’ecosistema delle StartUp, l’elaborato propone la progettazione di un minor in entrepreneurship presso l’Alma Mater Studiorum – Università di Bologna, offrendo una modalità di implementazione di supporto per gli stessi scopi all’interno di altri Atenei, fornendo un metodo e delle linee guida di supporto al progettista. Fondamentali strumenti per l’analisi e la progettazione sono stati il Design Thinking e il Personal Business Model Canvas.

Adaption of the Creative Commons approach and the roaming concept to spatial data infrastructures (SDI)

Dissertation submitted in partial fulfilment of the requirements for the Degree of Master of Science in Geospatial Technologies

Framework for a business interoperability quotient measurement model

Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova da Lisboa para obtenção do grau de Mestre em Engenharia e Gestão Industrial (MEGI)

Model morphisms (MoMo) to enable language independent information models and interoperable business networks

MSc. Dissertation presented at Faculdade de Ciências e Tecnologia of Universidade Nova de Lisboa to obtain the Master degree in Electrical and Computer Engineering

Relationship between ISO 9001 certification maturity and EFQM business excellence model results

Purpose: This exploratory research evaluates if there is a relationship between the number of years since an organization has achieved ISO 9001 certification and the highest level of recognition received by the same organization with the EFQM Business Excellence Model. Methodology/Approach: After state of the art review a detailed comparison between both models was made. Fifty two Portuguese organizations were considered and Correlation coefficient Spearman Rho was used to investigate the possible relationships. Findings: Conclusion is that there is indeed a moderate positive correlation between these two variables, the higher the number of years of ISO 9001 certification, the higher the results of the organization EFQM model evaluation and recognition. This supports the assumption that ISO 9001 International Standard by incorporating many of the principles present in the EFQM Business Excellence Model is consistent with this model and can be considered as a step towards that direction. Research Limitation/implication: Due to the dynamic nature of these models that might change over time and the possible time delays between implementation and results, more in-depth studies like experimental design or a longitudinal quasi-experimental design could be used to confirm the results of this investigation. Originality/Value of paper: This research gives additional insights on conjunct studies of both models. The use of external evaluation results carried out by the independent EFQM assessors minimizes the possible bias of previous studies accessing the value of ISO 9001 certification.

A model to screen and improve business potential of micro and small enterprises in developing countries: Evidence from the Island of Mozambique

Programmes supporting micro and small enterprises in developing countries have been showing that capital is not enough to allow business success: survival and growth. Literature does not provide comprehensive and practical tool to support business development in this context, but allowed the collection of forty-nine success variables that were studied in a sample of successful and unsuccessful businesses in the Island of Mozambique to discover what were the key factors affecting those businesses’ performance. Empirical data gave the insights for the development of a model to screen and improve business potential of micro and small enterprises in this context.

Productivity, Preferences and UIP deviations in an Open Economy Business Cycle Model

We show that a flex-price two-sector open economy DSGE model can explain the poor degree of international risk sharing and exchange rate disconnect. We use a suite of model evaluation measures and examine the role of (i) traded and non-traded sectors; (ii) financial market incompleteness; (iii) preference shocks; (iv) deviations from UIP condition for the exchange rates; and (v) creditor status in net foreign assets. We find that there is a good case for both traded and non-traded productivity shocks as well as UIP deviations in explaining the puzzles.

Do institutions matter for economic fluctuations? Weak property rights in a business cycle model for Mexico

This paper shows that introducing weak property rights in the standard real business cycle (RBC) model can help to explain economic fluctuations. This is motivated by the empirical observation that changes in institutions in emerging markets are related to the evolution of the main macroeconomic variables. In particular, in Mexico, the movements in productivity in the data are associated with changes in institutions, so that we can explain productivity shocks to a large extent as shocks to the quality of institutions. We find that the model with shocks to the degree of protection of property rights only - without technology shocks - can match the second moments in the data for Mexico well. In particular, the fit is better than that of the standard neoclassical model with full protection of property rights regarding the auto-correlations and cross-correlations in the data, especially those related to labor. Viewing productivity shocks as shocks to institutions is also consistent with the stylized fact of falling productivity and non-decreasing labor hours in Mexico over 1980-1994, which is a feature that the neoclassical model cannot match.

Cyclical and Welfare Effects of Public Sector Unions in a Real-Business-Cycle Model

Motivated by the highly-unionized public sectors, the high public shares in total employment, and the public sector wage premia observed in Europe, this paper examines the importance of public sector unions for macroeconomic theory. The model generates cyclical behavior in hours and wages that is consistent with data behavior in an economy with highly-unionized public sector, namely Germany during the period 1970-2007. The union model is a signifi cant improvement over a model with exogenous public employment. In addition, endogenously-determined public wage and hours add to the distortionary e ffect of contractionary tax reforms by generating greater tax rate changes, thus producing signi ficantly higher welfare losses.

Tax smoothing in a business cycle model with capital-skill complementarity

This paper undertakes a normative investigation of the quantitative properties of optimal tax smoothing in a business cycle model with state contingent debt, capital-skill complementarity, endogenous skill formation and stochastic shocks to public consumption as well as total factor and capital equipment productivity. Our main finding is that an empirically relevant restriction which does not allow the relative supply of skilled labour to adjust in response to aggregate shocks, signi cantly changes the cyclical properties of optimal labour taxes. Under a restricted relative skill supply, the government fi nds it optimal to adjust labour income tax rates so that the average net returns to skilled and unskilled labour hours exhibit the same dynamic behaviour as under fl exible skill supply.