Partner selection for reverse logistics centres in green supply chains: a fuzzy artificial immune optimization approach

The design of reverse logistics networks has now emerged as a major issue for manufacturers, not only in developed countries where legislation and societal pressures are strong, but also in developing countries where the adoption of reverse logistics practices may offer a competitive advantage. This paper presents a new model for partner selection for reverse logistic centres in green supply chains. The model offers three advantages. Firstly, it enables economic, environment, and social factors to be considered simultaneously. Secondly, by integrating fuzzy set theory and artificial immune optimization technology, it enables both quantitative and qualitative criteria to be considered simultaneously throughout the whole decision-making process. Thirdly, it extends the flat criteria structure for partner selection evaluation for reverse logistics centres to the more suitable hierarchy structure. The applicability of the model is demonstrated by means of an empirical application based on data from a Chinese electronic equipment and instruments manufacturing company.

Identifying the Impact of Incomplete Datasets on Process Cycle Time Prediction in an Aerospace Assembly Line

Supply Chain Simulation (SCS) is applied to acquire information to support outsourcing decisions but obtaining enough detail in key parameters can often be a barrier to making well informed decisions.
One aspect of SCS that has been relatively unexplored is the impact of inaccurate data around delays within the SC. The impact of the magnitude and variability of process cycle time on typical performance indicators in a SC context is studied.
System cycle time, WIP levels and throughput are more sensitive to the magnitude of deterministic deviations in process cycle time than variable deviations. Manufacturing costs are not very sensitive to these deviations.
Future opportunities include investigating the impact of process failure or product defects, including logistics and transportation between SC members and using alternative costing methodologies.

Coordination in humanitarian logistics through clusters

Purpose – In the field of humanitarianism, cluster thinking has been suggested as a solution to the lack of coordinated disaster response. Clusters for diverse functions, including sheltering, logistics and water and sanitation, can be viewed as an effort to achieve functional coordination. The purpose of this paper is to contribute to a greater understanding of the potential of cluster concepts using supply chain coordination and inter‐cluster coordination. The focus is on the conceptual level rather than on specific means of coordination. Design/methodology/approach – The cluster concept in humanitarian relief, along with some key empirical issues, is based on a case study. The concept is then compared to the literature on clusters and coordination in order to develop a theoretical framework with propositions on the tradeoffs between different types of coordination. Findings – The results provide important reflections on one of the major trends in contemporary development of humanitarian logistics. This paper shows that there is a tradeoff between different types of coordination, with horizontal coordination inside cluster drawing attention away from important issues of the supply chain as well as the need to coordinate among the clusters. Research limitations/implications – There is a need for more in‐depth case studies of experiences with clusters in various operations. Various perspectives should be taken into account, including the field, responding agencies, beneficiaries, donors, military and commercial service providers, both during and between disasters. Practical implications – The paper presents the tradeoffs between different types of coordination, in which basic aims such as standardisation through functional coordination, must be balanced with cross‐functional and vertical coordination in order to more successfully serve the users' composite needs. Originality/value – The focus on possible trade‐offs between different types of coordination is an important complement to the literature, which often assumes simultaneous high degrees of horizontal and vertical coordination.

Theory development in humanitarian logistics : A framework and three cases

Purpose: There is a need for theory development within the field of humanitarian logistics to understand logistics needs in different stages of a crisis and how to meet these. This paper aims to discuss three dimensions identified in logistics and organization theories and how they relate to three different cases of humanitarian logistics operations - the regional concept of the International Federation of Red Cross Red Crescent Societies, the development and working of the United Nations Joint Logistics Centre and coordination challenges of military logistics in UN mandated peacekeeping operations. The purpose is to build a framework to be used in further studies. Design/methodology/approach: A framework for the study of humanitarian logistics along three dimensions is developed, followed by a discussion of the chosen cases in relation to these dimensions. The framework will be used as basis for the case studies to be undertaken for the purpose of understanding and identification of new questions and needs for other or revised concepts from theory. Findings: The paper shows the relevance of a wide literature to the issues pertinent to humanitarian logistics. There is considerable promise in extant literature on logistics, SCM and coordination, but this needs to be confronted with the particular issues seen in the humanitarian logistics setting to achieve further theory development. Originality/value: The major contribution of the paper lies in its breadth of theoretical perspectives presented and combined in a preliminary theoretical framework. This is applied more specifically in the three case studies described in the paper.

Percepción de valor de los clientes de una firma de consultoría oferente del servicio de Business Process Outsourcing (BPO) en cultura corporativa y gestión humana en la ciudad de Medellín

Este estudio describe la percepción de valor de los clientes actuales y potenciales de la firma consultora Penta sobre el servicio BPO de cultura corporativa y gestión humana en la ciudad de Medellín -- El trabajo fue de tipo descriptivo y de corte cualitativo, mediante la técnica de estudio de caso, sobre una población de catorce empresas -- Los resultados encontrados no solo ayudarán a que la firma consultora tome la decisión de implementar o no este nuevo servicio, sino que lleva a una reflexión frente al valor estratégico de la gestión humana y la reconfiguración a la que está llamada, luego de la aparición de la nueva generación de trabajadores conocida como millennials -- Las respuestas de las empresas entrevistadas permitieron conocer cómo el comportamiento de esta nueva generación incide en el funcionamiento y la competitividad de las empresas -- Luego del estudio se concluye que existe el potencial para crear el servicio, que se persigue que se convierta en una herramienta para las micro y las pequeñas empresas, de modo tal que les permita crecer en el mercado mediante el fortalecimiento y la estructuración del componente humano y cultural frente a un entorno competitivo de empresas medianas, nacionales y multinacionales

Outsourcing en servicios de tecnología informática

Históricamente las organizaciones han venido soportando totalmente la infraestructura de tecnología, pero actualmente ha surgido la herramienta gerencial de subcontratar (en inglés Outsourcing) la gestión tecnológica que no sea parte integral del negocio. Pero el problema de esta situación radica en que las organizaciones han llevado a sus departamentos de sistemas a utilizar esta herramienta desde criterios muy subjetivos y no sobre políticas y procedimientos claros. A su vez, el mercado en nuestro medio está en una etapa de florecimiento y no existen metodologías que permitan a las organizaciones establecer con nitidez conceptual la conveniencia del uso del Outsourcing.

Generation of a business plan for a logistics service provider

The purpose of this Master’s Thesis was to study the suitability of transportation of liquid wastes to the portfolio of the case company. After the preliminary study the waste types were narrowed down to waste oil and oily waste from ports. The thesis was executed by generating a business plan. The qualitative research of this Master’s Thesis was executed as a case study by collecting information from multiple sources. The business plan was carried out by first familiarizing oneself with literature related to business planning which was then used as a base for the interview of the customer and interviews of the personnel of the case company. Additionally, internet sources and informal conversational interviews with the personnel of the case company were used and these interviews took place during the preliminary study and this thesis. The results of this thesis describe the requirements for the case company that must be met to be able to start operations. Import of waste oil fits perfectly to the portfolio of the case company and it doesn’t require any big investments. Success of the import of waste oil is affected by price of crude oil, exchange rate of ruble and legislation among others. Transportation of oily waste from ports, in turn, is not a core competence of the case company so more actions are required to start operating such as subcontracting with a waste management company.

Development of Imatra`s logistics hub as a part of Nordic region

This thesis is dedicated to enhancement and development of Imatra`s logistics potential in order to increase its key parameters and improve the efficiency of the region. To find out the most promising logistics projects was proposed a tool “integral-matrix analysis” which enables to make the priority among the list of proposed projects. Description and functionality of the tool are explained in detail. As a result of analysis, the list of priority projects for the development of the region is presented. Project with the greatest potential is implemented in the thesis work. In conclusion, recommendations for the further development of economic potential of the region are given. The thesis is basically focused on literature review, overlook of secondary and primary data (including the results of the interviews, which were carried out among companies that represent the logistics market). Primary data was collected in interviews with the representatives of the companies, who regularly use logistics services. Total effects that make various Russian regions and companies on the Finnish logistics is summed up and discussed.

Inbound logistics, the last mile and intermodal high capacity transport – the case of Jula in Sweden

Some of the biggest challenges for intermodal transport competitiveness are the extra handling costs and pre- and post-haulage costs. This paper investigates the use of Intermodal High Capacity Transport (IHCT) for the intermodal transport chain in general and to pre-and post-haulage in particular. The aim is not only to measure the cost reductions from using larger vehicles but to understand how better management of inbound flows through increased integration of logistics processes can increase the efficiency of the last mile. The paper analyses the haulage of two 40 foot containers simultaneously when part of an intermodal transport chain. Data were collected from a demonstration project in Sweden, where permission was obtained to use longer vehicles on an approved route to and from the nearest intermodal terminal. Results indicate substantial cost savings from using longer vehicles for pre- and post-haulage. In addition, the business model whereby the shipper purchased their own chassis and permission was obtained to access the terminal after hours for collecting pre-loaded chassis brought additional cost and planning benefits. The total cost saving was significant and potentially eliminates the cost deficit associated with the last mile.

Inbound logistics, the last mile and intermodal high capacity transport.

Some of the biggest challenges for intermodal transport competitiveness are the extra handling costs and pre- and post-haulage costs. This paper investigates the use of Intermodal High Capacity Transport (IHCT) for the intermodal transport chain in general and to pre-and post-haulage in particular. The aim is not only to measure the cost reductions from using larger vehicles but to understand how better management of inbound flows through increased integration of logistics processes can increase the efficiency of the last mile. The paper analyses the haulage of two 40 foot containers simultaneously when part of an intermodal transport chain. Data were collected from a demonstration project in Sweden, where permission was obtained to use longer vehicles on an approved route to and from the nearest intermodal terminal. Results indicate substantial cost savings from using longer vehicles for pre- and post-haulage. In addition, the business model whereby the shipper purchased their own chassis and permission was obtained to access the terminal after hours for collecting pre-loaded chassis brought additional cost and planning benefits. The total cost saving was significant and potentially eliminates the cost deficit associated with the last mile.

The spatial dimension of cycle logistics

US Cycle logistics is emerging as a promising alternative in urban freight transport. Compared to fossil fuelled vans, the use of cycles for delivering goods within urban areas offers advantages in terms of environmental friendliness, economic efficiency, flexibility, and liveability of urban neighbourhood. At the same time, cycle logistics has to face limits in terms of weight and volume of goods that can be delivered, distances that can be covered, and spatial urban structures that can be served. This latter issue has till now received less attention in the scientific literature: it is generally recognized that cycle logistics performs at its best in inner urban areas, but no systematic study has been realized to identify specific spatial requisites for the effectiveness of cycle logistics. This paper provides a brief review of the main issues that emerge from the literature over cycle logistics, and contributes to stimulate the debate over the spatial dimension of cycle logistics: it presents a classification of cycle logistics schemes, on the basis of their integration with other urban logistic facilities and of the spatial structure of delivery operations. A three-level classification is proposed, depending on the type of goods consolidation: only distribution without consolidation, consolidation in a fixed urban consolidation centre, or consolidation in a mobile depot; for each level, operational examples and case studies are provided. This systematizing typology could support both public and private operators in decisions about the organization of cycle logistics facilities, such as the location of urban consolidation centres or the composition of cycle fleets.

Contratación logística en Colombia: implementación de un operador logístico integral

Este artículo tiene como objetivo presentar los criterios que se deben tener en cuenta para contratar los servicios de los operadores logísticos. Las evidencias presentadas en este artículo se basan en información obtenida a través de encuestas, entrevistas, estudio de casos, sondeos y revisión de literatura. La principal conclusión muestra que la claridad contractual es clave en el surgimiento de un nuevo modelo de negocio que puede impulsar el desarrollo del país. Las empresas deben ver la contratación logística con una oportunidad estratégica, al igual que pensar en cada posible situación que se pueda presentar para así plasmar un curso de acción en el contrato

Plan de capacitación para fortalecer el desempeño de los empleados en el área de atención al cliente de las empresas outsourcing en el municipio de San Salvador. Caso ilustrativo.

El presente trabajo de investigación se originó debido a la falta de un plan de capacitación en atención al cliente, por petición de los empleados y Gerente general, tiene como principal objetivo la elaboración de un plan de capacitación para fortalecer el desempeño de los empleados en el área de atención al cliente de las empresas Outsourcing Municipio de San Salvador. La capacitación es el proceso de enseñanza aprendizaje orientado a dotar a una persona de conocimientos, desarrollar habilidades intelectuales y adecuarle actitudes para que alcancen los objetivos de su puesto de trabajo, además tiene un papel vital creciente en la implementación de los planes estratégicos de la organización se centra en identificar metas y objetivos, así como también las habilidades y el conocimiento necesario para lograrlo. La investigación da origen ya que la empresa en estudio no cuenta con un plan de capacitación en el área de atención al cliente, esto genera poca competitividad con aquellas empresas dedicadas a ofrecer servicios similares debido a que cada día las exigencias de los consumidores son mayores, la investigación ayudará a mejorar la productividad; y a su vez desarrollará procesos para la agilización y mejora de la atención brindada. Las empresas en estudio cumplen con un marco legal institucional dictados por instituciones que regulan las actividades Laborales, Mercantiles y Tributarias. La metodología utilizada en la investigación fue el Método Científico, por medio del. Analítico y deductivo. Al realizar la investigación de campo se utilizaron las técnicas de: Encuesta, entrevista, guía de preguntas y de observación directa, el instrumento que sirvió de base en el estudio fue el cuestionario, proporcionando una muestra que sirvió como parámetro para la distribución del mismo. Obteniendo información necesaria que permitió continuar con la investigación. Una vez recolectados los datos, se realizó la tabulación e interpretación de los resultados obtenidos lo cual permitió la elaboración del diagnóstico de necesidades y situación actual; posteriormente se realizaron las conclusiones y recomendaciones de la investigación. Las limitaciones que se encontraron en el desarrollo de la investigación fueron el tiempo debido a que solo se podía visitar una empresa al día por la distancia, ubicación geográfica y recursos económicos limitados se logró recopilar la información necesaria. Se concluyó que las empresas de Outsourcing del Municipio de San Salvador, carecen de un Plan de Capacitación para el Recurso Humano. Es por esto que se recomienda crear planes de capacitación, también dar a conocer a los empleados la misión, visión y valores a fin de que ellos contribuyan al logro de los objetivos que persigue la empresa y diseñar una estructura organizativa que les permita facilitar a cada uno de los empleados sus funciones y así mejorar en sus procesos administrativos. De acuerdo al diagnóstico realizado se presentan las principales conclusiones: Tomando como referencia de los resultados obtenidos, se logró determinar que las empresas Outsourcing en el Municipio de San Salvador no realizan en su totalidad un diagnóstico de las necesidades de capacitación que les permita identificar los conocimientos, destrezas y habilidades que necesita su personal para desempeñarse de forma eficiente. Según las condiciones expuestas anteriormente se recomienda lo siguiente: Realizar un diagnóstico de necesidades de capacitación por lo menos una vez al año para lograr identificar destrezas y habilidades dentro del personal en los cuales necesita capacitarse.