Serviço de Referência Virtual via chat: uma análise comparativa em bibliotecas universitárias norte-americanas e brasileiras

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Inspeção pós-morte de bovinos: ocorrência de alterações sanitárias no abate e respectivo impacto em relação ao mercado globalizado

Pós-graduação em Medicina Veterinária - FCAV

Modelo de gestão de predição de falhas no gerenciamento da infraestrutura de datacenter

Pós-graduação em Engenharia Elétrica - FEIS

Temperamento de búfalas em lactação e suas relações com o uso do espaço e a produção e qualidade do leite

Pós-graduação em Zootecnia - FCAV

Serviço de referência virtual via chat: uma análise comparativa em bibliotecas universitárias norte-americanas e brasileiras

Pós-graduação em Ciência da Informação - FFC

Redução de desperdícios no serviço de atendimento ao consumidor: estudo de caso do orçamento base zero em uma empresa de linha branca

The self-evaluation is increasingly necessary in a competitive environment, and a way for companies to self-evaluate is through your budget. Knowing the importance of this budgetary process, this study aimed to observe and analyze the developing process of a zero-based budgeting (ZBB) highlighting its best practices and difficulties and propose recommendations for other companies in general. This goal was achieved through a case study in an area responsible for the budgeting process in the customer services department from a white-goods company. Also was required to review the literature regarding the customer services area, waste reduction, cost management, budgets in general and the zero-based budgeting. After reviewing the literature and the study, we can highlight good practices and difficulties observed in the studied company, and also propose recommendations on how to develop a zero-based budget and evidence what plans, analyzes and justifications are essential in a good budget process execution

Gestão do Conhecimento aplicada à redes de Fast-Food

The knowledge currently stands as one of the intangible assets of fundamental importance in the competitive market in which it is organizations. Knowledge management has become mandatory in the competitive environment of today, as a tool to systematize knowledge within the organization. Underscoring the importance of this management process, this thesis aimed to identify possible problems and generate recommendations for improving the performance of Knowledge Management. The objective was achieved by conducting the analysis of a case study of a fast-food franchise through a case study in the ground plan of all the franchise restaurants. For the preparation of the case study was required to respect a theoretical review on the introduction of the concepts of knowledge management in fast-food restaurants, in addition to reviewing the theory on the concepts of organizational learning and on Standardization. When finalizing the theoretical review and analyze the case study was proposed recommendations and highlight difficulties and good practice found in the analyzed organization, and procedures for demonstrating the success of knowledge management in organizations

Análise das possibilidades de integração entre programas ambientais de usinas hidrelétricas e sistemas de gestão ambiental

A avaliação de impacto ambiental tem sido muitas vezes, vista apenas como um procedimento burocrático para a obtenção da licença ambiental, desconsiderando os estudos realizados, após a aquisição da licença e contratando outros serviços para orientar a adoção de um sistema de gestão objetivando boas práticas ambientais. Porém sabe-se que a estrutura geral das metodologias de avaliação de impacto ambiental apresenta muitos pontos semelhantes se comparada à identificação dos aspectos e impactos ambientais de um sistema de gestão ambiental, o que indica uma interface entre os dois instrumentos apesar da execução integrada ainda não ser um procedimento comum na gestão ambiental de empreendimentos. Nesse sentido, o presente trabalho objetivou analisar as possibilidades do emprego de um sistema de gestão ambiental preconizado pela ISQ 14001 para o gerenciamento de programas ambientais decorrentes de processos de avaliação de impacto ambiental e de licenciamento ambiental de usinas hidrelétricas, através do foco específico naqueles progrmas relacionados diretamente com o monitoramento e o controle da qualidade e da qualidade da água do reservatório, que é um fator essencial para a função de produção de um empreendimento hidrelétrico. Para esta análise, utilizou-se o caso da usina hidrelétrica de Santo Antônio, identificando 9 programas ambientais decorrentes de processos de avaliação de impacto ambiental com grandes possibilidades de serem utilizados na estruturação de sistemas de gestão ambiental de usinas hidrelétricas e cuja adequada execução, corrobora com a integração entre os respectivos instrumentos além de corresponder à necessidade de compatibilização dos instrumentos de política ambiental na busca de um desenvolvimento com adequada proteção ambiental e de uma atuação mais consciente das organizações

Processo de fabricação de tarugos pelo método HotTop de ligas de alumínio da série 6XXX e as não conformidades desse processamento

The goal of this work is to report some problems that occur in the in the production of aluminum billets (series 6XXX) produced by the hot top process in the Alcoa aluminum Inc. The aluminum fabrication process is described from its first stage, since the mining until the reduction, smelting and treatment of the metal. One of the plant’s final product, are billets for clients that produce profiles by extrusion. The product’s final quality highly depends on the whole production process. Therefore it’s necessary to use good practices in the treatment of the metal, follow up its fabrication and control its thermal treatment, in order to meet the required standards to satisfy the clients. The billet’s production method and its variables will be detailed through temperature and casting speed, cone of water flow, cooling rate, duration of thermal treatment, degassing and metal “in line “filtering, in other words when it’s still found in its liquid state. The non-conformities of the process were studied by metallographic analysis, both macrostutural and microstructural that will be described and discussed in this work

Proposta de desenvolvimento de um setor de fomento à padronização de processos em uma empresa de usinagem

The industries face increasingly fierce competition, so that differentiation becomes more and more difficult. In the case of the branch of machine tool industries this scenario is aggressive, those firms face competition from around the world, which have good quality and low price. This paper aims to propose the creation of a department to promote standardization in a company of special tools. The goal was achieved from survey of theories and applications of quality management, knowledge management and standardization, done by scholars in these areas, which added the use of qualitative study resulted in a proposal that contained not only the creation of this department as possible approaches that can be applied by him. This work is limited to the study of a company that manufactures special tools of the state of São Paulo, which despite its small size and limited number of employees, also presents common situations to other companies in the field, especially with regard to the behavior employees, and present good practices that can be implemented by any company

A conservação da biodiversidade no setor empresarial

A conservação da biodiversidade é tema recorrente nas ciências e nas políticas já há algumas décadas, porém esta inquietação não é recente, visto que muitos naturalistas de séculos passados alertaram sobre as adversidades da perda da biodiversidade. Mais recentemente, a sociedade passou a exigir das empresas uma postura pró-conservação, pois são elas as maiores responsáveis pela degradação ambiental. Sendo assim, esta pesquisa analisou como a conservação da biodiversidade está inserida no setor de negócios e quais práticas têm sido adotadas para alcançar este fim. Em um primeiro momento, foi feito um histórico a respeito da conservação da biodiversidade desde os primeiros naturalistas até as grandes cúpulas mundiais sobre meio ambiente. Posteriormente, foi discutida a importância da inter-relação entre a biodiversidade e o setor empresarial. Por fim, foram levantados os principais instrumentos de gestão ambiental utilizados pelas empresas. Para ilustrar este arcabouço teórico, foram identificados os principais acordos multilaterais pró-conservação da biodiversidade e as mais novas ferramentas de gestão ambiental desenvolvidas e aplicadas no setor empresarial. Além disso, foi conduzido um estudo de caso com duas empresas brasileiras do setor de cosméticos, fundamentados nos seus respectivos Relatórios de Sustentabilidade, que subsidiaram a extração de informações sobre o modo como as empresas gerenciam seus recursos naturais. Concluiu-se que as empresas analisadas possuem boas práticas ambientais, exemplificadas em um estudo de caso a partir do qual foi possível conhecer as ações em andamento que versam sobre economia de energia, economia e reutilização da água, compensação das emissões dos gases de efeito estufa, gerenciamento de resíduos sólidos e investimentos em projetos socioambientais... (Resumo completo, clicar acesso eletrônico abaixo)

Implantação da ISO 9001:2008: estudo de caso em empresado setor de construção civil

In Brazil , the construction industry is on an upward trend, mainly by the housing shortage , and yet there are few builders that take a Quality Management System ( QMS ) to improve the quality of its services and processes . The ISO 9001 standards are guidelines for an effective QMS and this certificate is recognized worldwide as a seal of quality standard. This paper will describe and analyze the implementation of a QMS in a small construction company of Guaratinguetá - SP, identifying best practices and major difficulties , besides proposing preparatory recommendations for other companies that seek the ISO 9000 certification. Access to company’s data made the nonconformities and the customer satisfaction research analysis possible, and a questionnaire and unstructured interviews allowed a deeper understanding of the situation. Despite this ISO 9000 QMS not being fully implemented, the company has already conquered some improvements in document control, project planning, process traceability and established focus on customer

Microbiota contaminante em bebidas lácteas fermentadas comerciais

Lately, the acceptability of fermented dairy beverages has been increased, due to the nutritional benefits, the practical consumption and the low cost of product for the manufacturers, and consequently for final market price to the consumers. During the manufacturing process, these products can be susceptible to microbiological contamination. The present study investigated the contaminant microbiota in fermented dairy beverages produced by small- and medium-sized companies, by means of analyses on moulds and yeasts counting, determination of the Most Probable Number (MPN) of total and thermo tolerant coliforms, Escherichia coli and Salmonella spp. detection, and determination of pH value. In spite of the absence of Salmonella spp., a high counts of yeasts and moulds were found, and E. coli was detected in five samples (16.67 %); and the sample were classified as “products in poor sanitary conditions”, because they showed thermo-tolerant coliforms counting higher than the standard established by the legislation in force. Therefore, quality programs such as Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP) should be employed to prevent any contamination risk, in order to provide safe products to consumers.

Avaliação da qualidade de óleos de fritura utilizados em restaurante universitário

Frying is a widely used method of preparing food, because it is a very fast and convenient process, and because it provides specific characteristics of color, flavor, odor, and texture, besides having great consumer acceptance. Therefore, the interest in the physiological effects that oils heated at high temperatures can cause to the human body arises. The aim of this work was to analyze the levels of frying used oil alteration in different kinds of foods served at the university restaurant at “Instituto de Biociências, Letras e Ciências Exatas” (IBILCE), in São José do Rio Preto-SP. In addition, it aims to make the restaurant aware of the good ways to fry and the commitment of providing good quality food to students and professionals of the Institute. With this purpose, determination of total polar compounds, conjugated dienoic acids, peroxide value, and fatty acid profile were analyzed. Two rapid tests were also used: 3M Fat Monitor and Oil Test kit. The results were compared with limits recommended for the disposal of oils and fats used in frying by the Brazilian Health Surveillance Agency (ANVISA), by other countries, and by other researches. Thus, it was concluded that the university restaurant provides the consumers with fried food of good quality, since none of the analyses showed results above recommended, although there is a need of improvement in the quality control of the oil used, in order to avoid unnecessary costs to the university restaurant.

Estudo sobre o gerenciamento de projeto de desenvolvimento de um veículo Baja para competições

This paper presents a study of practices in project management of a college team that participates in Baja SAE competitions. The use of management techniques can deliver benefits to the project in terms of meeting customer needs, use of time and resources and minimization of risks, for example. Should be sought methods and techniques in agreement with the project context and the team that leads it. This paper analyzes a specific case of baja vehicle project management, obtaining data by means of literature research, archival research and interviews with students on the team (structured and unstructured). The study allowed to relate the practices used by the team and to identify possible areas for improvement, based on the literature on project management. There was thus obtained a set of recommendations for the current team, in future initiatives, and to other teams responsible for carrying out similar projects