The differentiated effects of CSR actions in the service industry

Purpose – The purpose of this study is to attempt to explain why the impact of Corporate Social Responsibility (CSR) initiatives may be different and/or more important in service firms compared to manufacturing firms. CSR is becoming a common strategy, hence its extensive research. Central to it is the analysis of the effect of CSR on a firm’s performance, whose outcome depends on firm-specific and industry-related factors. Design/methodology/approach – The event study methodology is applied to all the 248 companies that have ever traded on the Spanish Stock Market between 1990 and 2007. A regression analysis examines potential different effects of CSR on service and goods firms. Findings – The results show that CSR activities have a positive impact on firm performance that is higher for service firms than for manufacturing firms. Actions related to the environment, responsible labor relationships and good corporate governance are especially important in the service context. Research limitations/implications – This research is focused on shareholders’ performance, but it does not consider other stakeholders, such as real consumer behavior or employees’ commitment and productivity. Practical implications – Service firms are likely to gain from focusing on some CSR activities (environment, employees and good corporate governance) and should use their responsible behavior as a valuable tool for public relations and differentiation in the market. Originality/value – This article is the first attempt to empirically test and explain why the relationship between CSR and firm performance may be different (more positive) for service vs manufacturing firms.

Industry-specific effect of CSR initiatives: hotels and airlines

Purpose – This study aims to examine the relationships between a firm's corporate social responsibility (CSR) activities and its performance and risk. The authors hypothesize that industry-level effects are highly determinant of the sign and magnitude of these relationships to establish a ranking of industries to identify the position of the most prominent tourism-related industries: hotels and airlines. Based on the cybernetic model of decision making and the heuristics thereof, shareholders base their investment decisions derived from CSR announcements on the idea that the industries behave differently; their fixed costs being a relevant factor. Design/methodology/approach – The authors estimate the industry-specific effects of CSR initiatives on firms' performance and risk using a sample of 583 announcements from the Spanish Stock Market. Findings – The results show that while CSR announcements have a positive effect on performance when the authors do not account for industry-specific factors, once the authors incorporate these factors into the analysis, the authors find that firm performance and risk vary quite substantially as a function of the industry to which the firm belongs. Interestingly, while the hotel industry presents an average behavior (standing at 9th position in returns, 15th in terms of risk, and 8th according to the ratio returns/volatility), the airline industry presents the worst situation of all industries: last in performance and last in risk. Practical implications – The results help managers assess their decisions and allocate CSR resources optimally. Originality/value – This article is the first attempt to empirically test and comprehensively detect the different relationships between CSR and firm performance across industries.

Urban penalty: nuevas hipótesis y caso español (1860-1920)

El término urban penalty fue en principio utilizado para definir la sobremortalidad urbana durante la revolución industrial. Los antropómetras lo emplearon más tarde para definir un hecho simultáneo: el descenso de la estatura urbana con respecto a la rural. En la primera parte del trabajo proponemos tres nuevas hipótesis sobre ese castigo urbano: a) incorporar las aportaciones de la Teoría Económica sobre fallos de mercado al análisis de la sobremortalidad urbana; b) explicar la urban penalty mediante el modelo que Floud, Fogel, Harris y Chul Hong han elaborado recientemente para Gran Bretaña y c) sugerir respuestas a una pregunta que debe ser avalada o desmentida por investigaciones de ámbito municipal: ¿por qué los políticos españoles de la restauración tardaron décadas en acometer la reforma sanitaria de las ciudades? En la segunda parte del trabajo ofrecemos información que demuestra que España padeció sobremortalidad urbana derivada de fallos de mercado. Los datos de estatura rural y urbana evidencian por el contrario que, salvo excepciones, el país no experimentó urban penalty. El trabajo termina tratando de explicar esta particularidad y sosteniendo que el modelo de Floud, Fogel, Harris y Chul Hong puede aplicarse a esas excepciones.

Willingness Towards Continuous Assessment

Among the factors that affect the convergence towards the European Higher Education Area, university teaching staff's motivation is fundamental, and consequently, it is crucial to empirically know what this motivation depends on. In this context, one of the most relevant changes in the teacher-student relationship is assessment. In fact, the transition from a static assessment -focused on only one temporal point (final exam)- to a dynamic assessment, will require changes in thought and action, both on the part of teachers and students. In this line, the objective of this paper is to analyze the determinants of teaching staff's predisposition to the continuous assessment method. Specifically, we consider the following explanatory dimensions: teaching method used (which measures their degree of involvement with the ongoing adaptation process), type of subject (core, compulsory and optional), and teacher's personal characteristics (professional status and gender). The empirical application carried out at the University of Alicante uses Logit Models with Random Coefficients to capture heterogeneity, and shows that "cooperative learning" is a clear-cut determinant of "continuous assessment" as well as "continuous assessment plus final examination". Also, a conspicuous result, which in turn becomes a thought-provoking finding, is that professional status is highly relevant as a teacher's engagement is closely related to prospects of stability. Consequently, the most relevant implications from the results revolve around the way academic institutions can propose and implement inducement for their teaching staff.

Fostering Teaching Staff's Engagement in Continuous Assessment

Among the factors that affect the convergence towards the European Higher Education Area, university teaching staff's motivation is fundamental, and consequently, it is crucial to empirically know what this motivation depends on. In this context, one of the most relevant changes in the teacher-student relationship is assessment. In fact, the transition from a static assessment -focused on only one temporal point (final exam)- to a dynamic assessment, will require changes in thought and action, both on the part of teachers and students. In this line, the objective of this paper is to analyze the determinants of teaching staff's predisposition to the continuous assessment method. Specifically, we consider the following explanatory dimensions: teaching method used (which measures their degree of involvement with the ongoing adaptation process), type of subject (core, compulsory and optional), and teacher's personal characteristics (professional status and gender). The empirical application carried out at the University of Alicante uses Logit Models with Random Coefficients to capture heterogeneity, and shows that "cooperative learning" is a clear-cut determinant of "continuous assessment" as well as "continuous assessment plus final examination". Also, a conspicuous result, which in turn becomes a thought-provoking finding, is that professional status is highly relevant as a teacher's engagement is closely related to prospects of stability. Consequently, the most relevant implications from the results revolve around the way academic institutions can propose and implement inducement for their teaching staff.

Differentiated effect of advertising: Joint vs. separate consumption

In a context of intense competition, cooperative advertising between firms is critical. Accordingly, the objective of this article is to analyze the potential differentiated effect of advertising on two basic consumption patterns: individual products (i.e. hotel, restaurant) vs. bundle (i.e. hotel + restaurant). This research adds to the extant literature in that, for the first time, this potential differentiated effect is examined through a hierarchical modelling framework that reflects the way people make their decisions: first, they decide whether to visit or not a region; second, whether to purchase an advertised product in that region; and third, whether to buy products together or separately at the region. The empirical analysis, applied to a sample of 11,288 individuals, shows that the influence of advertising is positive for the decisions to visit and to purchase; however, when it comes to the joint or separate consumption, advertising has a differentiated effect: its impact is much greater on the joint alternative (“hotel + restaurant”) than the separate options (“hotel” and “restaurant”). Also, the variable distance moderates the advertising effect.

Asymmetric effects of online consumer reviews

Consumers tend to seek heuristic information cues to simplify the amount of information involved in tourist decisions. Accordingly, star ratings in online reviews are a critical heuristic element of the perceived evaluation of online consumer information. The objective of this article is to assess the effect of review ratings on usefulness and enjoyment. The empirical application is carried out on a sample of 5,090 reviews of 45 restaurants in London and New York. The results show that people perceive extreme ratings (positive or negative) as more useful and enjoyable than moderate ratings, giving rise to a U-shaped line, with asymmetric effects: the size of the effect of online reviews depends on whether they are positive or negative.

Guía para el profesor novel (v 1.0)

El título de este trabajo sugiere que su texto fue preparado para que pudiera servir de ayuda al profesor novel. De hecho puede ser útil a quien quiera que se dedique a la profesión docente. El fenómeno fundamental que tiene lugar en las aulas es la adquisición de conocimientos por parte del alumno. El verbo que denota esta actividad se representa con la palabra aprender. La contribución del profesor consiste en conseguir que se aprenda de una forma selectiva, con “gusto” y eficacia. Se han de aprender unas cosas y no otras, se ha disfrutar de lo que se hace y no se ha de perder tiempo. Aunque la única actividad realmente importante es el aprender de los alumnos, los que hablan del asunto, que son los que saben hablar, como profesores, pedagogos, administradores y políticos, casi siempre han examinado el proceso desde su óptica y la denominan enseñar. Así, al proceso que tiene lugar lo llaman enseñanza. Este punto de vista es tan acentuado que ni siquiera existe la palabra aprendanza y ya va siendo hora que alguien la invente. La palabra aprendizaje se usa cuando lo que se aprende es una acción como leer, escribir, correr, nadar, etc. En este trabajo el lector puede encontrar 70 consejos que pueden servir de ayuda al novel profesor en su labor de dirigir la aprendanza de sus alumnos, contando con un bagaje algo más amplio que la simple intuición. En el ejercicio de la docencia todos nos hemos encontrado en situaciones apuradas. Para salir de ellas hemos tenido que optar por utilizar métodos más allá del dominio de la materia. En este trabajo se ofrecen algunos ejemplos de estos métodos que pueden ser utilizados con ventaja. Hay más. Confío que figurarán en sucesivas ediciones. Cada lector tendrá que decidir cuales son los más adecuados a su situación. A lo largo de los 70 consejos existe un talante inspirador. Algo así como si los autores siguieran un meta-consejo que les guíara y se reflejara en todas partes, sin deletrearse en ninguna. Me voy a tomar la libertad de hacerlo yo, sin su permiso. Consejo 0.1 Enamórate de tu profesión. Es preciosa. No hay espectáculo más fabuloso que ver como la mente de un alumno se va abriendo como una flor en primavera y es una gozada saberse parte del proceso. José Miró Nicolau Palma de Mallorca, Junio de 2005.

Erosão dentária infantil e hábitos alimentares

Dissertação para obtenção do grau de Mestre no Instituto Superior de Ciências da Saúde Egas Moniz

1977 University of Michigan Football Team

1978 University of Michigan Football Team

1979 University of Michigan Football Team

1980 University of Michigan Football Team

Haec accurata recognitio trium voluminum operum clariss. P. Nicolai Cusae Card. ...

Adams,