Qualidade e triagem de Manchester : Estudo de caso Hospital CUF Descobertas

A saúde em Portugal encontra-se no caminho da mudança, rumo à excelência, pois questiona-se o sistema, a sua estrutura, os seus processos e os resultados. Uma das condições que mais influencia a competitividade entre instituições da saúde é a qualidade. Sendo a sociedade cada vez mais exigente, medi-la e avalia-la é um imperativo da época actual. O presente estudo teve como objectivo, contribuir para a realização de um diagnóstico de um processo de melhoria implementado num hospital privado de Lisboa - Hospital CUF Descobertas (HCD), no Serviço de Atendimento Permanente (SAP), à luz dos princípios da qualidade total. O procedimento da Triagem de Manchester é um processo que tem como principal objectivo o estabelecimento de prioridades, ou seja, identificar critérios de gravidade, de forma objectiva e sistematizada, que indicam a prioridade clínica com que o cliente deve ser atendido e o respectivo tempo de espera alvo recomendado até observação médica. Não se trata de estabelecer diagnósticos. Para o efeito, utilizou-se uma abordagem metodológica, suportada pelo modelo de auto-avaliação, designado Modelo Common Assessment Framework (CAF). Neste sentido, privilegiando-se a utilização dos critérios de meios deste modelo. Foi aplicado um questionário aos colaboradores do Serviço de Atendimento Permanente do Hospital CUF Descobertas. O Tratamento de dados estatísticos foi realizado com o apoio do SPSS, versão 16.0 e do Microsoft Excel. Os resultados deste estudo culminam com a identificação de pontos fortes, pontos fracos e sugestões de melhorias para o serviço em estudo. Neste sentido, este trabalho serviu de diagnóstico para se poder identificar em que ponto se situa e que rumo se deve seguir para se atingir um patamar de excelência relativamente à qualidade. Abstract: Health in Portugal finds itself on the path toward change, trying to find excellence while challenging the system and its structure, processes, and results. One of the conditions that most influences the competitiveness between the institutes of health is quality because society is becoming more demanding. Measuring and evaluating this change is happening in this current time. The present study has the objective of contributing and establishing a diagnostic tool relative to the process of improvement. This tool was used in a private hospital in Lisbon, Hospital CUF Descobertas, in the Emergency Room, in looking at the principles of total quality. This process designed through the Manchester Triage System has the main objective of the establishment of priorities through which we want to identify criteria of seriousness in an objective and systematic way that indicate a clinical priority with which the client is attended to in respect to the waiting time, giving a recommended time until medical observation. ln this sense, we do not diagnose patients in triage. For this effect, we used a methodological overview supported by the model of self-evaluation, the Common Assessment Framework (CAF}, in which we used the criteria: Leadership, Planning and Strategy, People, Resources and Processes. To arrive at this, a questionnaire was used by the collaborators of the emergency room of Hospital CUF Descobertas. The statistical analysis of the data was performed using SPSS version 16.0 and Microsoft Excel. The results of this study culminated with the identification of strong points, weak points, and suggestions for improvements for the work in study. ln this way, with this study, we can identify in where an organization finds itself and the path it should take in order to achieve a high level of quality excellence.

A importância das academias no futebol de formação

Atualmente, as academias de futebol designam-se como uma estrutura de excelência com o objetivo de formar jogadores profissionais para a equipa principal, baseando-se não só na vertente desportiva, como também na vertente humana. As academias são um local de prática desportiva de qualidade, onde agentes especializados como professores, psicólogos e nutricionistas, estão presentes para que a evolução dos atletas seja exemplar. A criação de academias minimiza os gastos em atletas, pois estes são produzidos nestas instalações, moldando-os consoante as suas ambições, fazendo com que não haja uma necessidade na busca de jogadores de outros clubes, diminuindo assim o risco na compra de atletas que possam não conseguir adaptar-se ao clube ou demonstrem fraco rendimento no mesmo. O principal objetivo desta dissertação é compreender todo este funcionamento na academia e procurar perceber se todos estes fatores se sucedem. Posto isto, foi desenvolvido um inquérito respondido por 14 treinadores de academias de futebol existentes em clubes, tanto a nível nacional, como a nível internacional. Com este estudo foi possível concluir que muitas academias desenvolvem um trabalho notável e que muitas aproveitam todo este trabalho a longo prazo, usufruindo assim de benefícios financeiros para o clube.

Satisfação e motivação organizacional: estudo de caso dos funcionários não docentes da Universidade do Algarve

Dissertação de Mestrado, Gestão de Recursos Humanos, Escola Superior de Gestão, Hotelaria e Turismo, Faculdade de Ciências Humanas e Sociais, Universidade do Algarve, 2016

Efeitos de manipulações ascendentes e descendentes sobre a comunidade fitoplanctônica em um reservatório eutrófico no semi-árido brasileiro

Top-down (grazing) and bottom-up (nutrient, light) controls are important in freshwater ecosystems regulation. Relative importance of these factors could change in space and time, but in tropical lakes bottom-up regulation has to been appointed as more influent. Present study aimed to test the hypothesis that phytoplankton growths rate in Armando Ribeiro reservoir, a huge eutrophic reservoir in semi-arid region of Rio Grande do Norte state, is more limited by nutrient available then zooplankton grazing pressure. Bioassay was conduced monthly from September (2008) to August (2009) manipulating two levels of nutrients (with/without addition) and two level of grazers (with/without removal). Experimental design was factorial 2X2 with four treatments (X5), (i) control with water and zooplankton from natural spot ( C ), (ii) with nutrient addition ( +NP ), (iii) with zooplankton remove ( -Z ) and (iv) with zooplankton remove and nutrient addition ( -Z+NP ). For bioassay confection transparent plastic bottles (500ml) was incubate for 4 or 5 days in two different depths, Secchi`s depth (high luminosity) and 3 times Secchi`s depth (low luminosity). Water samples were collected from each bottle in begins and after incubates period for chlorophyll a concentration analysis and zoopalnktonic organisms density. Phytoplankton growths rates were calculated. Bifactorial ANOVA was performance to test if had a significant effect (p<0,005) of nutrient addition and grazers remove as well a significant interaction between factors on phytoplankton growths rates. Effect magnitude was calculated the relative importance of each process. Results show that phytoplankton growth was in generally stimulated by nutrient addition, as while zooplankton remove rarely stimulated phytoplankton growth. Some significant interactions happening between nutrient additions and grazers remove on phytoplankton growth. In conclusion this study suggests that in studied reservoir phytoplankton growth is more controlled by ascendent factors than descendent

Les liens entre les émotions, les médias et la mobilisation sociale : une étude de cas sur la révolution égyptienne en 2011

Ce mémoire porte sur les liens entre les médias, les émotions et la séquence d’événements lors d’une mobilisation sociale. Nous avons fait une étude de cas sur la révolution égyptienne de 2011. L’objectif est de comprendre comment les gens se mobilisent lors d’un événement de cet ordre. Au niveau théorique, nous explorons les travaux de Castells (2012) sur les mouvements de foule. Nous présentons la théorie d’intelligence affective pour résumer ce que les chercheurs ont dit sur la place des émotions en temps de mobilisation. En ce qui concerne la méthodologie, nous avons effectué des entrevues semi-structurées avec des Égyptiens qui ont participé à la révolution de 2011 ou l’ont suivie. Nous utilisons des cartes cognitives pour comprendre leur expérience. Une carte cognitive est une analyse qui vise à révéler les représentations, soit les liens que voient les personnes entre différentes composantes. Les résultats de cette recherche semblent illustrés le fait qu’au début de la révolution, les gens ont surtout utilisé Facebook pour en apprendre sur les manifestations. Plus tard, autres formes de communication ont pris de l’importance pour s’informer sur ce qui se passait dans le pays et pour mobiliser les gens. Par ailleurs, de la colère s’est fait sentir à la fois pendant et avant la révolution. La discussion a permis d’analyser la mobilisation sociale avec l’arrivée du web 2.0 et de s’interroger sur ce phénomène ainsi que sur l’importance de la communication interpersonnelle et des émotions durant une révolution.

L’empreinte d’une expérience performative en littérature : le cas de Sophie Calle et de Miranda July

Le présent mémoire propose de croiser les démarches de deux auteures et artistes contemporaines, Sophie Calle et Miranda July, dont les quatre œuvres à l’étude – Douleur exquise (2003), Aveugles (2011), Rachel, Monique (2012) de Calle et Il vous choisit (2013) de July – se fondent sur des expériences en amont de l’écriture qui mobilisent le corps même des auteures, les engagent dans une action concrète et, bien souvent, dans des interactions avec autrui. Cet art de la contrainte, cet art action qui devient le sédiment de leurs écrits s’inscrit dans la filiation hypothétique des théories du philosophe pragmatique John Dewey et de celles de l’artiste Allan Kaprow – l’un des premiers à réfléchir l’art de la performance. L’écriture intermédiale qu’elles pratiquent – ce jeu de relations entre différents médias au sein même de l’œuvre – permet à la fois de réactiver la valeur performative de l’expérience qui a impulsé la création littéraire et d’embrayer une expérience de lecture qui devient elle-même performative. Exemplaires d’une esthétique relationnelle, polyphoniques dans les voix qui s’expriment, les quatre ouvrages du corpus donnent à sentir le bruissement d’une communauté. Il s’agit d’une littérature interdisciplinaire et intersubjective, mais surtout performative dans son questionnement incessant sur le pouvoir de l’art pour transformer la vie.

Volcanic processes and human exposure as elements to build a risk model for Volcan de Fuego, Guatemala

The activity of Fuego volcano during the 1999 - 2013 eruptive episode is studied through field, remote sensing and observatory records. Mapping of the deposits allows quantifying the erupted volumes and areas affected by the largest eruptions during this period. A wide range of volcanic processes results in a diversity of products and associated deposits, including minor airfall tephra, rockfall avalanches, lava flows, and pyroclastic flows. The activity can be characterized by long term, low level background activity, and sporadic larger explosive eruptions. Although the background activity erupts lava and ash at a low rate (~ 0.1 m3/s), the persistence of such activity over time results in a significant contribution (~ 30%) to the eruption budget during the studied period. Larger eruptions produced the majority of the volume of products during the studied period, mainly during three large events (May 21, 1999, June 29, 2003, and September 13, 2012), mostly in the form of pyroclastic flows. A total volume of ~ 1.4 x 108 m3 was estimated from the mapped deposits and the estimated background eruption rate. Posterior remobilization of pyroclastic flow material by stream erosion in the highly confined Barranca channels leads to lahar generation, either by normal rainfall, or by extreme rainfall events. A reassessment of the types of products and volumes erupted during the decade of 1970's allows comparing the activity happening since 1999 with the older activity, and suggests that many of the eruptive phenomena at Fuego may have similar mechanisms, despite the differences in scale between. The deposits of large pyroclastic flows erupted during the 1970's are remarkably similar in appearance to the deposit of pyroclastic flows from the 1999 - 2013 period, despite their much larger volume; this is also the case for prehistoric eruptions. Radiocarbon dating of pyroclastic flow deposits suggests that Fuego has produced large eruptions many times during the last ~ 2 ka, including larger eruptions during the last 500 years, which has important hazard implications. A survey was conducted among the local residents living near to the volcano, about their expectations of possible future crises. The results show that people are aware of the risk they could face in case of a large eruption, and therefore they are willing to evacuate in such case. However, their decision to evacuate may also be influenced by the conditions in which the evacuation could take place. If the evacuation represents a potential loss of their livelihood or property they will be more hesitant to leave their villages during a large eruption. The prospect of facing hardship conditions during the evacuation and in the shelters may further cause reluctance to evacuate. A short discussion on some of the issues regarding risk assessment and management through an early warning system is presented in the last chapter.

Les liens entre les émotions, les médias et la mobilisation sociale : une étude de cas sur la révolution égyptienne en 2011

Ce mémoire porte sur les liens entre les médias, les émotions et la séquence d’événements lors d’une mobilisation sociale. Nous avons fait une étude de cas sur la révolution égyptienne de 2011. L’objectif est de comprendre comment les gens se mobilisent lors d’un événement de cet ordre. Au niveau théorique, nous explorons les travaux de Castells (2012) sur les mouvements de foule. Nous présentons la théorie d’intelligence affective pour résumer ce que les chercheurs ont dit sur la place des émotions en temps de mobilisation. En ce qui concerne la méthodologie, nous avons effectué des entrevues semi-structurées avec des Égyptiens qui ont participé à la révolution de 2011 ou l’ont suivie. Nous utilisons des cartes cognitives pour comprendre leur expérience. Une carte cognitive est une analyse qui vise à révéler les représentations, soit les liens que voient les personnes entre différentes composantes. Les résultats de cette recherche semblent illustrés le fait qu’au début de la révolution, les gens ont surtout utilisé Facebook pour en apprendre sur les manifestations. Plus tard, autres formes de communication ont pris de l’importance pour s’informer sur ce qui se passait dans le pays et pour mobiliser les gens. Par ailleurs, de la colère s’est fait sentir à la fois pendant et avant la révolution. La discussion a permis d’analyser la mobilisation sociale avec l’arrivée du web 2.0 et de s’interroger sur ce phénomène ainsi que sur l’importance de la communication interpersonnelle et des émotions durant une révolution.

L’empreinte d’une expérience performative en littérature : le cas de Sophie Calle et de Miranda July

Le présent mémoire propose de croiser les démarches de deux auteures et artistes contemporaines, Sophie Calle et Miranda July, dont les quatre œuvres à l’étude – Douleur exquise (2003), Aveugles (2011), Rachel, Monique (2012) de Calle et Il vous choisit (2013) de July – se fondent sur des expériences en amont de l’écriture qui mobilisent le corps même des auteures, les engagent dans une action concrète et, bien souvent, dans des interactions avec autrui. Cet art de la contrainte, cet art action qui devient le sédiment de leurs écrits s’inscrit dans la filiation hypothétique des théories du philosophe pragmatique John Dewey et de celles de l’artiste Allan Kaprow – l’un des premiers à réfléchir l’art de la performance. L’écriture intermédiale qu’elles pratiquent – ce jeu de relations entre différents médias au sein même de l’œuvre – permet à la fois de réactiver la valeur performative de l’expérience qui a impulsé la création littéraire et d’embrayer une expérience de lecture qui devient elle-même performative. Exemplaires d’une esthétique relationnelle, polyphoniques dans les voix qui s’expriment, les quatre ouvrages du corpus donnent à sentir le bruissement d’une communauté. Il s’agit d’une littérature interdisciplinaire et intersubjective, mais surtout performative dans son questionnement incessant sur le pouvoir de l’art pour transformer la vie.

El aprendizaje en una comunidad en internet de profesores de español como segunda lengua: estudio etnográfico virtual de la comunidad Todoele

In the digital era the availability of resources for online learning has multiplied along with personal learning environments. Proof of this is the proliferation of phenomena in the internet like Open Educational Resources or the Massive Open Online Course (MOOC) and the vast diversity of Online Communities of Practice (OCoP). The former is the object of study in the present Thesis. As Juan Freire (2012: 71) wrote: “The education is already happening, specially outside of educational institutions and formal process of education.” The OCoP garnered attention in the research community during the last few years. And, according to published research, online communities are turning into an emerging phenomena not only for “digital natives” (White, 2011) but also for lifelong learning (Wenger et al, 2002; Dubé et al, 2006; Lai et al, 2006) and specially as a tool for teacher training (Garrido, 2003; Murua, 2015). Teachers develop, through these tools, networks of self support, share didactic material, and look for solutions to common problems while undertaking initiatives towards even more collaboration. The present thesis is a study of Comunidad Todoele (CT) one of the most reputable networks for Spanish as a Foreign Language Teachers (ELE, from it’s Spanish acronym). Currently the community has near 11,000 members and it’s main purpose is researching, describing, and theorising the formative processes that happen inside the network from the perspective of those experiencing it. Debate is centred on the questions: What relevant knowledge do the teachers get from the community? In which way are these processes of learning developed? In other words, How, and what, do teachers learn in these environment?..

Formulación de estrategias para incentivar el turismo sostenible en Colombia, con énfasis en regiones con un alto nivel de desarrollo económico.

Actualmente el sector turismo se ha ido posicionando como una de las principales fuentes de prosperidad (en términos de empleo, bienestar y riqueza) por encima de grandes industrias como la automotriz y la petrolera, lo cual, es considerado por las Naciones Unidas como una gran oportunidad de desarrollo para los países emergentes. Colombia, es un ejemplo de esta situación por su gran potencial en turismo naturaleza, el cual está comenzando a incluirse en planes de desarrollo turístico como en Villavicencio, actual epicentro comercial de los llanos orientales y líder en el desarrollo turístico del Meta. El trabajo pretende ser un estudio de caso que evidencie los factores que han impedido que el desarrollo sostenible progrese de forma paralela al crecimiento turístico que se está dando en la región, enfocado en los alojamientos urbanos y rurales de la capital del Meta. A partir de esto, se realiza una encuesta a 42 hoteles, una vez vistos los resultados está, se analiza la manera en que es asimilada la sostenibilidad desde un punto de vista práctico. La información recopilada revela que los agentes turísticos presentan carencia de concientización, respecto al movimiento “verde” que se está dando a nivel mundial, no tienen como prioridad los temas sostenibles, desconocen las normas ambientales y no tienen claridad sobre los procesos de certificación

El papel de los Estados Unidos en la reforma energética mexicana del 2013. Estudio de caso: el fin del monopolio petrolero de Pemex

Este estudio de caso analiza las razones por las cuales México adelantó una reforma constitucional en materia energética en 2013, y el interés que tuvo Estados Unidos en esta, puesto que se destaca la intención del gobierno estadounidense de convertir a América del Norte en una región más sólida. Es así como se exponen las razones por las cuales México decide reformar su constitución y por esa vía tener un impacto directo en Petróleos Mexicanos (Pemex), la cual es la mayor compañía del país, encargada de adelantar los procesos de exploración y explotación de hidrocarburos. Asimismo, se explica el interés de Estados Unidos en el tema del intercambio de hidrocarburos, ya que es primordial para lograr la seguridad energética en Norteamérica, una región donde se está realizando extracción de gas y petróleo a través del fracking, un método no convencional, que ha propiciado un nuevo panorama en los recursos energéticos.

A Case-Based Approach to Nosocomial Infection Detection

The nosocomial infections are a growing concern because they affect a large number of people and they increase the admission time in healthcare facilities. Additionally, its diagnosis is very tricky, requiring multiple medical exams. So, this work is focused on the development of a clinical decision support system to prevent these events from happening. The proposed solution is unique once it caters for the explicit treatment of incomplete, unknown, or even contradictory information under a logic programming basis, that to our knowledge is something that happens for the first time.

A Soft Computing Approach to Acute Coronary Syndrome

Acute Coronary Syndrome (ACS) is transversal to a broad and heterogeneous set of human beings, and assumed as a serious diagnosis and risk stratification problem. Although one may be faced with or had at his disposition different tools as biomarkers for the diagnosis and prognosis of ACS, they have to be previously evaluated and validated in different scenarios and patient cohorts. Besides ensuring that a diagnosis is correct, attention should also be directed to ensure that therapies are either correctly or safely applied. Indeed, this work will focus on the development of a diagnosis decision support system in terms of its knowledge representation and reasoning mechanisms, given here in terms of a formal framework based on Logic Programming, complemented with a problem solving methodology to computing anchored on Artificial Neural Networks. On the one hand it caters for the evaluation of ACS predisposing risk and the respective Degree-of-Confidence that one has on such a happening. On the other hand it may be seen as a major development on the Multi-Value Logics to understand things and ones behavior. Undeniably, the proposed model allows for an improvement of the diagnosis process, classifying properly the patients that presented the pathology (sensitivity ranging from 89.7% to 90.9%) as well as classifying the absence of ACS (specificity ranging from 88.4% to 90.2%).

Auditoria e controlo interno no exército: Relatório de estágio

O Sector Público em Portugal atravessa um momento de viragem. O antigo modelo de gestão, burocrático e autoritário vai, aos poucos, dando lugar a um novo modelo assente no princípio dos três "E(s)"1, economia, eficiência, eficácia, ao qual se pode juntar a sustentabilidade e o respeito pelo ambiente, procura tomar os serviços públicos amigos dos cidadãos e das boas práticas. Esta metamorfose exige, contudo, uma acção concertada não só ao nível das práticas, mas também das mentalidades num trabalho conjunto de governantes gestores e auditores. É hoje indiscutível a importância que a auditoria interna tem no seio das organizações. O sector público começa agora a dar os primeiros passos nesta área procurando através da auditoria, não só evitar fraudes e detectar erros mas também apoiar a gestão através de uma actuação directa e eficaz sobre o que está a acontecer, garantindo que os recursos que são de todos, estão a ser gastos de forma adequada. No Exército já existe uma cultura de auditoria na sua vertente tradicional, ou seja, verificação do passado, efeito persuasor, verificação da legalidade detecção de erros e fraudes. A instituição só pode ganhar se nesta área for pioneira alargando o âmbito, da sua intervenção ao nível da verificação da eficácia e da eficiência melhorando e criando uma cultura de rigor e boas práticas na sua gestão. /ABSTRACT: The public sector in Portugal is at a turning point. The old management, bureaucratic and authoritarian model is gradually giving way to a new model based on the principle of the three "E (s)2”, economy, efficiency, effectiveness and, to which we can join sustainability and environmental respect. It aims at making the public service friendly for citizens and promoting better practices. This metamorphosis, however, requires a harmonized action not only at the practice level but also in the attitudes within a joint effort of governing managers and auditors. It is nowadays· indisputable the importance that internal audit has within organizations. The public sector is beginning to take the first steps in this area, seeking in the audit not only to prevent fraud and detect errors but also to support the management by working directly and effectively on what is happening, ensuring that the resources belong to everyone, and are all being spent properly. ln the Army there is already an audit culture in its traditional area, i.e., verification of the past, persuasive effect, verification of the legality, detecting errors and fraud. The institution can only win if it is pioneer in this area by expanding the scope of its intervention at the level of verification, effectiveness and efficiency, improving and creating a culture of rigor and better practices in its management. (1-Vectores chaves para o aumento da produtividade e da riqueza suporte do chamado Value for Money (VFM) - 2-Key vectors that increase the support productivity and wealth of the so called Value for Money (VFM) )