970 resultados para Aeneas, Tacticus, 4th cent. B.C.
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Back Row: b>Cecil Pryor, Tom Curtis, Jim Betts, Frank Titas, Don Moorhead, Dan Dierdorf, Tim Killian, Jack Harpring, Pete Drehmann, Werner Hall, Dick McCoy, Marty Huff, Phil Seymour
4th Row: Mark Werner, Barry Pierson, Dick Caldarazzo, Bill Harris, Henry Hill, Paul Staroba, Eric Federico, Al Francis, Fred Sample, Ed Moore, Joseph Kunsa, James Wilhite
3rd Row: Trainer Lindsy McLean, Pete Newell, Jerry Imsland, Mike Hankwitz, Ed Woolley, Jim Mandich, Garvie Craw, Brian Healy, Lance Scheffler, Dan Parks, John Gabler, Mgr. Rik Kohn
2nd Row: Gerald Miklos, Bob Baumgartner, Tom Stincic, John Thomas, Bob Kieta, George Hoey, Warren Sipp, Bob Penksa, Dave Denzin, Elijah Sansom, Terry Frysinger, John Lynch
Front Row: James Banar, Martin Washington, Dennis Sirosky, Stan Broadnax, Athletic Director Don Canham, Captain Ron Johnson, Coach C.W. "Bump" Elliott, Dennis Brown, Jerry Hartman, Bob Wedge, Tom Goss
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Back Row: Chris Ashton, Tim Murphy, Paul Schmidt, Jim Boccher, Mike Elston, Mike Gittleson, Bobby Morrison, Teryl Austin, Brady Hoke, Jim Herrmann, Scott Draper, Fred Jackson, Stan Parrish, Erik Campbell, Terry Malone, Andy Moeller, Mike Bajakian, Phil Bromley, Jon Falk
8th Row: Dr. Edward Wojtys, Dr. C. Daniel Hendrickson, Dr. Gerald O'Connor, Dr. James Carpenter, Todd Mossa, Jason Clyne, Andre Bell-Watkins, Kyle Bierlein, Ryan Parini, Sean Merrill, Rick Brandt, Caene Turner, Luke Perl, Andy Stelskal, Michael Williams, Bob Bland, Mark Ouimet, Kelly Cox, Mark Borgman, Kevin Undeen, Jim Schneider
7th Row: Tim Bracken, Zia Combs, Kevin Dudley, Zack Kaufman, Calvin Bell, Kolby Wells, Roy Manning, Adam Finley, D.J. Belcher, Josh Blackman, Jermaine Gonzales, Sean Cassidy, Andy Christopfel, Mike Kasiborski, Ross Kesler, Ross Mann, Brian Lafer, Charles Young
6th Row: Jon Shaw, Brandon Williams, Carl Diggs, Andy Brown, Dave Pearson, Courtney Morgan, John Spytek, David Baas, Jim Fisher, Tyler Ecker, Jeff Gaston, Alain Kashama, Larry Stevens, Chris Perry, Phil Brabbs, Joe Ghannam, Jeff Rich
5th Row: Ryan Beard, Brent Cummings, Jeremy LeSueur, Grant Bowman, Shantee Orr, Travis DeMeester, Phil Brackins, Tony Pape, John Navarre, Demeterius Solomon, Norman Boebert, Michael Kaselitz, B.J. Askew, Andy Mignery, Tyrece Butler, Brian Smalls
4th Row: Todd Howard, Walter Cross, Joe Sgroi, Evan Coleman, Blake Nasif, Justin Fargas, Larry Foote, John Wood, Kirk Moundros, Dwight Mosley, Stephen Baker, Julius Curry, Scott Panique, Tad Van Pelt, Ronald Bellamy, Cato June, Charles Drake
3rd Row: Aaron Richards, Cyle Young, Victor Hobson, Hayden Epstein, Dan Rumishek, Shawn Lazarus, Deitan Dubuc, Bennie Joppru, Joe Denay, Dave Petruziello, Drew Henson, David Terrell, Marquise Walker, Dave Armstrong, Bob Fraumann, Mike Manning, Jeremy Miller
2nd Row: Tommy Jones, P.J. Cwayna, Anthony Jordan, Bill Seymour, Shawn Thompson, Ben Mast, Jonathan Goodwin, Eric Warner, Kurt Anderson, Eric Brackins, Gary Rose, Eric Rosel, Brodie Killian, Rudy Smith, Dan Williams
Front Row: Jeff Del Verne, DeWayne Patmon, Eric Wilson, Maurice Williams, Jeff Backus Steve Hutchinson, Lloyd Carr, Anthony Thomas, David Brandt, Jake Frysinger, James Whitley, Andy Sechler, Cory Sargent
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Top Row: Chris Ashton, Phil Johnson, Paul Schmidt, Brad Labadie, Jim Boccher, Mike Gittleson, Teryl Austin, Brady Hoke, Jim Hermann, Scott Draper, Fred Jackson, Terry Malone, Andy Moeller, Erik Campbell, Stan Parrish, Bobby Morrison, Mike Bajakian, Phil Bromley, Jon Falk
8th Row: Dr. Gerald O'Connor, Dr. James Carpenter, Dr. C. Daniel Hendrickson, Vahan Agbabian, Kevin Tolbert, Jason Chesney, Kyle Beirlein, Che' Foster, Andre' Bell-Watkins, Jim Schneider, Kelly Cox, Mark Ouimet, Brian Resutek, Taylor Morgan, Kent Karwoski, Kevin Undeen
7th Row: Rick Brandt, Braylon Edwards, Lawrence Reid, Adam Stenavich, Sean Sanderson, Alex Ofili, Tim Massaquoi, Pierre Woods, Matt Lentz, Dan Simelis, Leo Henige, Earnest Shazor, Mike Mandich, Joey Sarantos, Scott McClintock, Marlin Jackson, Derek Bell, David Schoonover, Bob Bland.
6th Row: Tim Bracken, Zia Combs, Luke Perl, Jeremy Read, Ross Kesler, Andy Stejskal, Kyle Ealey, Pat Massey, David Spytek, Josh Blackman, Sean Cassidy, Kolby Wells, Markus Curry, David Underwood, Brian Lafer, Charles Young III, Troy Nienberg.
5th Row: Brent Cummings, Roy Manning, Zach Kaufman, Kevin Dudley, Jermaine Gonzales, Alain Kashama, David Baas, Jim Fisher, Jeff Gaston, Phil Brabbs, Andy Christopfel, Emmanuel Casseus, Adam Finley, Larry Stevens, Calvin Bell, Chris Perry.
4th Row: Brandon Williams, Jon Shaw, Courtney Morgan, Dave Pearson, Grant Bowman, Tyrece Butler, Phil Brackins, Tony Pape, Demeterius Solomon, John Navarre, Norman Heuer, Spencer Brinton, Andy Mignery, John Spytek, Carl Diggs, Charles Drake, Jeremy LeSueur.
3rd Row: Joe Sgroi, Travis DeMeester, Scott Panique, Blake Nasif, Kirk Moundros, Steven Baker, Deitan Dubuc, Shawn Lazarus, Dave Petruziello, Bennie Joppru, John Wood, Dave Armstrong, B.J. Askew, Shantee Orr, Ronald Bellamy, Tad VanPelt.
2nd Row: Aaron Richards, Michael Manning, Jeremy Miller, Anthony Jordan, Gary Rose, Eric Rosel, Kurt Anderson, Joe Denay, Victor Hobson, Dan Rumishek, Julius Curry, Cato June, Rudy Smith, Brody Killian, P.J. Cwayna.
Front Row: Todd Howard, Hayden Epstein, Marquise Walker, Ben Mast, Jake Frysinger, Jonathan Goodwin, Head Coach Lloyd Carr, Eric Brackins, Larry Foote, Shawn Thompson, Bill Seymour, Evan Coleman, Walter Cross.
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Top Row: (20 Staff) Andy Godek, Phil Johnson, Paul Schmidt, Brad Labade, Mark Collins, Mike Gittleson, Steve Morrison, Ron English, Bill Sheridan, Jim Herrmann, Scot Draper, Fred Jackson, Terry Malone, Andy Moeller, Erik Campbell, Scot Loeffler, Jim Boccher, Max Glowacki, Phil Bromley, Jon Falk
8th Row: (18 Staff) Dr. Gerald O'Connor, Dr. James Carpenter, Dr. C. Daniel Hendrickson, Vahan Agbabian, Kevin Tolbert, Kyle Bierlein, Jason Chesney, Dan Geraci, Kolby Wells, Dan Simelis, Matt Kernen, Jim Schneider, Senior Manager Devon Wilson, Taylor Morgan, Kyle Zink, Kevin Undeen, Rick Brandt, Bob Bland.
7th Row: (13 players) Kyle Myers, David Hull, Craig Moore, Ross Ryan, Garrett Rivas, Brandent Englemon, Will Paul, Prescott Burgess, Anton Campbell, Jerome Jackson, Quinton McCoy, Matt Wilde, Jeff Jansen.
6th Row: (19) Alijah Bradley, Mike Carl, Ryan Mundy, Leon Hall, Turner Booth, Jeff Kastl, Paul Sarantos, Clayton Richard, Shawn Crable, Jake Long, Adam Kraus, Patrick Sharrow, Lamarr Woodley, Jim Presley, David Schoonover, Mike Kaselitz, Mark Spencer, B.J. Opong-Owusu, Joseph Leoni.
5th Row: (18) Chris Matsos, Willis Barringer, Darnell Hood, Jason Avant, Steve Breaston, Matt Studenski, Derek Bell, Rondell Biggs, Kevin Murphy, Reuben Riley, Dave Harris, Mike Mandich, Carl Tabb, Brian Thompson, Pierre Rembert, Jacob Stewart, Obinna Oluigbo, Jonathan Borden.
4th Row: (19) Luke Perl, David Underwood, Lawrence Reid, Joey Sarantos, Alex Ofili, Matt Gutierrez, Mark Bihl, Tom Berishaj, Tyler Ecker, Mike Kolodziej, Gabriel Watson, Jeremy Van Alstyne, Larry Harrison, Scott McClintock, Marlin Jackson, Markus Curry, Jeremy Read, Brian Lafer.
3rd Row: (16) Brent Cummings, Charles Young III, Ross Mann, Braylon Edwards, Leo Henige, Tim Massaquoi, Matt Lentz, Zia Combs, Pat Massey, Jim Fisher, Pierre Woods, Earnest Shazor, Adam Stenavich, Andy Stejskal, Ross Kesler, Troy Nienberg.
2nd Row: (15) Phil Brabbs, Roy Manning, Andy Christopfel, Calvin Bell, David Baas, Larry Stevens, Alain Kashama, Demeterius Solomon, Spencer Brinton, Jeff Gaston, Adam Finley, Jermaine Gonzales, Zach Kaufman, Kevin Dudley, Tim Bracken.
Front Row: (13): Jon Shaw, Andy Mignery, Jeremy LeSueur, Courtney Morgan, Tony Pape, John Navarre, Lloyd Carr, Carl Diggs, Norman Heuer, Chris Perry, Grant Bowman, Dave Pearson, Tyrece Butler.
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Top row: Phil Johnson, Paul Schmidt, Kevin Tolbert, Mike Gittleson, Sam Sword, Steve Morrison, Ron English, Bill Sheridan, Jim Herrmann, Scott Draper, Fred Jackson, Terry Malone, Andy Moeller, Erik Campbell, Scot Loeffler, Mike DeBord, Mark Collins, Brad Labadie, Phil Bromley, Jon Falk
8th Row: Ryan Krach, Dr. C. Daniel Hendrickson, Vahan Agbabian, Dan Geraci, Chris Floyd, Thomas Guynes, Dan Simelis, Zia Combs, Joe Leoni, senior manager Brandon Greer, senior manager Jeff Clancy, Matt Kernen, Jim Schneider, Gene Skidmore, Taylor Morgan, Kyle Zink, Kevin Undeen, Rick Brandt Bob Bland, Tom Burpee.
7th Row: Kevin Norris, Jason Eldridge, Chris Graham, Doug Dutch, Keston Cheatham, Will Johnson, Grant DeBenedictis, Jon Saigh, Tim Jamison, Marques Walton, Chip Cartwright, Landon Smith, Jason Gingell.
6th Row: Michael Hart, Ross Ryan, Charles Stewart, Jamar Adams, Adrian Arrington, Chad Henne, Jeremy Ciulla, Brent Gallimore, Alan Branch, Alex Mitchell, Mike Massey, Chris Rogers, Max Martin, Roger Allison, Morgan Trent, Kyle Plummer, James Bloomsburgh
5th Row: Leon Hall, Jerome Jackson, Dan Moore, David Hull, Ryan Mundy, Turner Booth, Lamarr Woodley, Patrick Sharrow, Shawn Crable, Adam Kraus, Will Paul, Jeff Kastl, Matt Wilde, Max Pollock, Anton Campbell, Brandent Englemon, Craig Moore
4th Row: Alijah Bradley, Darnell Hood, Mark Spencer, Willis Barringer, Pierre Rembert, Jason Avant, Carl Tabb, Dave Harris, Prescott Burgess, Jake Long, Clayton Richard, Brian Thompson, Rondell Biggs, Steve Breaston, Obi Oluigbo, Mike Carl, B.J. Opong-Owusu, Garrett Rivas
3rd Row: Chris Matsos, David Schoonover, Mike Mandich, Rueben Riley, Matt Gutierrez, Mark Bihl, Kevin Murphy, Tyler Ecker, Mike Kolodziej, Gabriel Watson, Jeremy Van Alstyne, Derek Bell, Larry Harrison, Paul Sarantos, Matt Studenski, Jacob Stewart
2nd Row: Ross Mann, Jeremy Read, Lawrence Reid, Scott McClintock, Leo Henige, Earnest Shazor, Matt Lentz, Pat Massey, Pierre Woods, Adam Stenavich, Tim Massaquoi, Alex Ofili, Joey Sarantos, Troy Nienberg, Grant Mason.
Front Row: David Underwood, Jermaine Gonzales, Adam Finley, Roy Manning, Spencer Brinton, David Baas, Lloyd Carr, Marlin Jackson, Braylon Edwards, Jim Fisher, Kevin Dudley, Markus Curry, Tim Bracken.
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8th Row: Larry Martin, Phil Johnson, Paul Schmidt, Kevin Tolbert, Mike Gittleson, Mark Elder, Sam Sword, Ron English, Steve Stripling, Jim Herrmann, Scott Draper, Fred Jackson, Terry Malone, Andy Moeller, Erik Campbell, Scot Loeffler, Mike Debord, Terry Heffernan, Brad Labadie, Phil Bromley, Jon Falk.
7th Row: Ryan Krach, Dr. C. Daniel Hendrickson, Vahan Agbabian, Eric Boso, Andy Lewandowski, Brad Rosenwasser, Gene Skidmore, Jim Schneider, Dave Ablauf, Kevin Undeen, Brent Pantaleo, Dan Cetnar, Kyle Zink, Rick Brandt, Bob Bland.
6th Row: Eric Van Beek, Tim North, Brandon Harrison, Mister Simpson, Brandon Logan, Antonio Bass, Eugene Germany, David Moosman, Tim McAvoy, Cory Zirbel, Laterryal Savoy, Carson Butler, Andre Criswell, Jason Former, Mario Manningham, Chris Richards, Kevin Norris, Ohene Opong Owusu, Matt McCay, Ben Wright
5th Row: Jason Eldridge, Kevin Grady, James Bloomsburgh, Kyle Plummer, Terrance Taylor, Sean Griffin, Kyle Myers, Chris McLaurin, Justin Schifano, Mark Ortmann, Jon Saigh, Zoltan Mesko, Johnny Sears, James Mckinney, Tyrone Jordan, James Logan, Landon Smith, Craig Moore.
4th Row: Doug Dutch, Morgan Trent, Mark Spencer, Dan Moore, Charles Stewart, Chip Cartwright, Turner Booth, Brent Gallimore, Jeremy Ciulla, Grant Debenedictis, Alex Mitchell, Will Johnson, Tim Jamison, Mike Massey, Max Pollock, Ross Ryan, Marques Walton, John Thompson, Mike Carl
3rd Row: Garrett Rivas, Mike Hart, Chris Graham, Chad Henne, Adrian Arrington, Jeff Kastl, Brad Cischke, Pat Sharrow, Adam Kraus, Jake Long, Alan Branch, Will Paul, Paul Sarantos, Matt Wilde, Jamar Adams, Max Martin, Brandent Englemon, Anton Campbell, B.J. Opong Owusu.
2nd Row: Alijah Bradley, Darnell Hood, Ryan Mundy, Steve Breaston, Carl Tabb, LaMarr Woodley, Matt Gutierrez, Shawn Crable, Mike Kolodziej, Tyler Ecker, Jeremy Van Alstyne, Rondell Biggs, Prescott Burgess, Mark Bihl, Willis Barringer, Obi Oluigbo, Leon Hall, Jerome 'Jackson.
Front Row: Jason Avant, Brian Thompson, Dave Harris, Scott Mcclintock, Gabe Watson, Matt Lentz, Pat Massey, Lloyd Carr, Tim Massaquoi, Pierre Woods, Adam Stenavich, Leo Henige, Rueben Riley, David Schoonover, Grant Mason.
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On spine: G.B.C.
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O memóravel rei Salomão passou para a história como um sábio por excelência. Ainda na atualidade, a maioria das pessoas relaciona o seu nome com a sabedoria. Mas a partir do momento que passamos a ter conhecimento dos textos que se referem a Salomão, de como foram construídos e quais as ideologias ali presentes (tanto as favoráveis quanto as contrárias), surgem muitos questionamentos, em especial, quando se busca metodicamente dissociar a história da memória. Ao que parece a historiografia tradicional sobre Salomão, ainda encontra-se muito dependente da figura idealizada de Salomão. Resultado de uma construção feita desde a sua época, pelas mãos de seus escribas, como também em tempos posteriores, de acordo com os interesses de cada época. Concluí-se que a sabedoria de Salomão nada mais é do que uma construção ideológica. A partir dessa perspectiva, surge o desafio de buscar outra memória de Salomão, a fim de propor um caminho alternativo, que nos permita produzir uma nova historiografia a respeito de Salomão. Uma historiografia que não se firma na memória oficial , mas que siga na direção contrária, a partir das memórias dos que não se deixaram influenciar pela ideologia do poder. Dessa forma, poderemos alcançar a comprovação de nossa tese: a existência de duas memórias conflitantes a respeito de Salomão, dentro da Escola de Escribas da corte de Jerusalém no século X a.C. Infelizmente, as fontes disponíveis sobre esse assunto são realmente escassas, o que temos são textos, isto é, memórias sobre Salomão. Escolheu-se um texto crítico a Salomão. Trata-se de 1Rs 1-2, texto que pertence a chamada História da Sucessão de Davi, acreditando-se que a partir dele, consiga-se produzir uma historiografia diferente da historiografia tradicional. Concluímos que dentro da Escola de Escribas Salomônica existiam duas ideologias conflitantes. Os que eram a favor de Salomão, defendiam os interesses urbanos. Aqueles que pertenciam à escola anti-Salomônica e anti-Jerusalém, representavam os interesses dos camponeses explorados e oprimidos pelo poder.
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Esta pesquisa procura examinar, à luz da metodologia exegética, a perícope de Miqueias 2,1-5, a fim de reconstruir o cenário no qual emergiu a dura crítica social do profeta. O texto apresenta, em sua análise literária, características de um dito profético coeso, em estilo poético. Sua estrutura encontra-se dividida em duas unidades (denúncia e castigo), sendo que cada uma das unidades possui outras duas subunidades (genérica e específica). O gênero literário harmoniza-se com um dito profético de julgamento geralmente conhecido como oráculo ai . A análise da dimensão histórica situa o acontecimento fundante em 701 a.C., na Sefelá judaíta. Numa análise investigativa do conteúdo da denúncia norteado pelo modelo teórico do modo de produção tributário, observa-se um conflito entre dois grupos. Nesse conflito, Miqueias faz uma acusação a um grupo de poder em Judá que planeja e executa ações criminosas contra a herança camponesa. O castigo descreve a conspiração e o plano divino contra esse grupo de poder. Javé havia planejado um mal idêntico ao que eles haviam cometido, desonra e privação de suas possessões. Os valores culturais de honra e vergonha subjazem a esse oráculo. Por descumprirem seus deveres junto a Javé e ao povo, os criminosos perderiam todos os seus direitos e, sobretudo, a honra perante a própria comunidade. Com base no modelo teórico do modo de produção tributário, constata-se que, na situação social em Judá no oitavo século, prevalecia um conflito entre campo e cidade. As comunidades aldeãs pagavam tributo à cidade em forma de produtos e serviços. A excessiva arrecadação de tributo e as falhas no sistema de ajuda mútua forçaram os indivíduos e famílias a contrair dívidas, a hipotecar suas terras herdadas dos pais e eventualmente perdê-las. O profeta Miqueias é o porta-voz do protesto da classe campesina que resolve reagir aos desmandos praticados pela elite citadina. Para ele, Javé escuta a queixa dos que estão sendo oprimidos e intervém na história tomando o partido do oprimido.(AU)
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Profound changes have marked Greek society from the fourth century B.C.. Conquests, wars and epidemics altered drastically the Greek’s posture regarding his public life, his conception of gods and hence the construction of their spaces, whether sacred or profane. Through the fonts, we perceived that the cult of god Asklepeios turned very popular, in this context, for the peculiar way that the god relates to his devotees, through the dreams. We know that the dream was held, for the Greeks, as a space of real existence, it was sacred, and could be accessed in the healing rituals of Asklepios. Our work intends, thereby, to understand the curious and peculiar oniric space, mainly through the inscriptions, architectural structures of the sanctuary and the ancient texts that refer to the context of the period, because we understand that this space was the essential condition for the popularization of the cult, it placed the individual in direct contact with the divinity, a rare closeness between men and gods accepted by the greek imagery until then.
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Analysis of the word lancea, of Hispanic origin after Varro, and of place names, people´s names and personal names derived from it. It confirms that the spear was the most important weapon in the Bronze Age, belonging to the iuventus and used as heroic and divine symbol. This analysis confirms also the personality of the Lusitanians, a people related to the Celts but with more archaic archaeological, linguistic and cultural characteristics originated in the tradition of the Atlantic Bronze in the II millennium BC. It is also relevant to better know the organisation of Broze and Iron Age societies and the origin of Indo-Europeans peoples in Western Europe and of pre-Roman peoples of Iberia.
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Deeply conflicting views on the political situation of Judaea under the Roman prefects (6-41 c.e.) have been offered. According to some scholars, this was a period of persistent political unrest and agitation, whilst according to a widespread view it was a quiescent period of political calm (reflected in Tacitus’ phrase sub Tiberio quies). The present article critically examines again the main available sources –particularly Josephus, the canonical Gospels and Tacitus– in order to offer a more reliable historical reconstruction. The conclusions drawn by this survey calls into question some widespread and insufficiently nuanced views on the period. This, in turn, allows a reflection on the non-epistemic factors which might contribute to explain the origin of such views.
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Since the 1980s, industries and researchers have sought to better understand the quality of services due to the rise in their importance (Brogowicz, Delene and Lyth 1990). More recent developments with online services, coupled with growing recognition of service quality (SQ) as a key contributor to national economies and as an increasingly important competitive differentiator, amplify the need to revisit our understanding of SQ and its measurement. Although ‘SQ’ can be broadly defined as “a global overarching judgment or attitude relating to the overall excellence or superiority of a service” (Parasuraman, Berry and Zeithaml 1988), the term has many interpretations. There has been considerable progress on how to measure SQ perceptions, but little consensus has been achieved on what should be measured. There is agreement that SQ is multi-dimensional, but little agreement as to the nature or content of these dimensions (Brady and Cronin 2001). For example, within the banking sector, there exist multiple SQ models, each consisting of varying dimensions. The existence of multiple conceptions and the lack of a unifying theory bring the credibility of existing conceptions into question, and beg the question of whether it is possible at some higher level to define SQ broadly such that it spans all service types and industries. This research aims to explore the viability of a universal conception of SQ, primarily through a careful re-visitation of the services and SQ literature. The study analyses the strengths and weaknesses of the highly regarded and widely used global SQ model (SERVQUAL) which reflects a single-level approach to SQ measurement. The SERVQUAL model states that customers evaluate SQ (of each service encounter) based on five dimensions namely reliability, assurance, tangibles, empathy and responsibility. SERVQUAL, however, failed to address what needs to be reliable, assured, tangible, empathetic and responsible. This research also addresses a more recent global SQ model from Brady and Cronin (2001); the B&C (2001) model, that has potential to be the successor of SERVQUAL in that it encompasses other global SQ models and addresses the ‘what’ questions that SERVQUAL didn’t. The B&C (2001) model conceives SQ as being multidimensional and multi-level; this hierarchical approach to SQ measurement better reflecting human perceptions. In-line with the initial intention of SERVQUAL, which was developed to be generalizable across industries and service types, this research aims to develop a conceptual understanding of SQ, via literature and reflection, that encompasses the content/nature of factors related to SQ; and addresses the benefits and weaknesses of various SQ measurement approaches (i.e. disconfirmation versus perceptions-only). Such understanding of SQ seeks to transcend industries and service types with the intention of extending our knowledge of SQ and assisting practitioners in understanding and evaluating SQ. The candidate’s research has been conducted within, and seeks to contribute to, the ‘IS-Impact’ research track of the IT Professional Services (ITPS) Research Program at QUT. The vision of the track is “to develop the most widely employed model for benchmarking Information Systems in organizations for the joint benefit of research and practice.” The ‘IS-Impact’ research track has developed an Information Systems (IS) success measurement model, the IS-Impact Model (Gable, Sedera and Chan 2008), which seeks to fulfill the track’s vision. Results of this study will help future researchers in the ‘IS-Impact’ research track address questions such as: • Is SQ an antecedent or consequence of the IS-Impact model or both? • Has SQ already been addressed by existing measures of the IS-Impact model? • Is SQ a separate, new dimension of the IS-Impact model? • Is SQ an alternative conception of the IS? Results from the candidate’s research suggest that SQ dimensions can be classified at a higher level which is encompassed by the B&C (2001) model’s 3 primary dimensions (interaction, physical environment and outcome). The candidate also notes that it might be viable to re-word the ‘physical environment quality’ primary dimension to ‘environment quality’ so as to better encompass both physical and virtual scenarios (E.g: web sites). The candidate does not rule out the global feasibility of the B&C (2001) model’s nine sub-dimensions, however, acknowledges that more work has to be done to better define the sub-dimensions. The candidate observes that the ‘expertise’, ‘design’ and ‘valence’ sub-dimensions are supportive representations of the ‘interaction’, physical environment’ and ‘outcome’ primary dimensions respectively. The latter statement suggests that customers evaluate each primary dimension (or each higher level of SQ classification) namely ‘interaction’, physical environment’ and ‘outcome’ based on the ‘expertise’, ‘design’ and ‘valence’ sub-dimensions respectively. The ability to classify SQ dimensions at a higher level coupled with support for the measures that make up this higher level, leads the candidate to propose the B&C (2001) model as a unifying theory that acts as a starting point to measuring SQ and the SQ of IS. The candidate also notes, in parallel with the continuing validation and generalization of the IS-Impact model, that there is value in alternatively conceptualizing the IS as a ‘service’ and ultimately triangulating measures of IS SQ with the IS-Impact model. These further efforts are beyond the scope of the candidate’s study. Results from the candidate’s research also suggest that both the disconfirmation and perceptions-only approaches have their merits and the choice of approach would depend on the objective(s) of the study. Should the objective(s) be an overall evaluation of SQ, the perceptions-only approached is more appropriate as this approach is more straightforward and reduces administrative overheads in the process. However, should the objective(s) be to identify SQ gaps (shortfalls), the (measured) disconfirmation approach is more appropriate as this approach has the ability to identify areas that need improvement.
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Occupational driving crashes are the most common cause of death and injury in the workplace. The physical and psychological outcomes following injury are also very costly to organizations. Thus, safe driving poses a managerial challenge. Some research has attempted to address this issue through modifying discrete and often simple target behaviors (e.g., driver training programs). However, current intervention approaches in the occupational driving field generally do not consider the role of organizational factors in workplace safety. This study adopts the A-B-C framework to identify the contingencies associated with an effective exchange of safety information within the occupational driving context. Utilizing a sample of occupational drivers and their supervisors, this multi-level study examines the contingencies associated with the exchange of safety information within the supervisor-driver relationship. Safety values are identified as an antecedent of the safety information exchange, and the quality of the leader-member exchange relationship and safe driving performance is identified as the behavioral consequences. We also examine the function of role overload as a factor influencing the relationship between safety values and the safety information exchange. Hierarchical Linear Modelling found that role overload moderated the relationship between supervisors’ perceptions of the value given to safety and the safety information exchange. A significant relationship was also found between the safety information exchange and the subsequent quality of the leader-member exchange relationship. Finally, the quality of the leader-member exchange relationship was found to be significantly associated with safe driving performance. Theoretical and practical implications of these results are discussed.