Sistemas de Gestión de la Calidad. Metodología para implementar proyectos de mejora continua para la reducción de los defectos de construcción en edificación de viviendas

La mejora continua debería estar presente siempre en las empresas, dispongan o no de sistemas de gestión. Sin embargo, su aplicación en el sector de la construcción es especialmente difícil debido a las características particulares del mismo. Por este motivo se plantea el objetivo principal de esta Tesis Doctoral: “Establecer una metodología de trabajo que permita a las empresas constructoras implantar proyectos de mejora continua para incrementar la calidad de las viviendas entregadas a los usuarios”. En la investigación llevada a cabo se han inspeccionado 818 viviendas, recogiendo un total de 82.550 incidencias, las cuales se han analizado aplicando cuatro de las siete herramientas estadísticas básicas de la mejora continua (Hoja de recogida de datos, Estratificación, Histograma y Diagrama de Pareto), concluyendo que los tres oficios que concentran el 80% de los defectos, en los que convendría actuar para reducir de manera significativa los fallos de construcción en la fase de pre-entrega, son: Carpintería de Madera, Revestimientos Cerámicos e Instalación de Electricidad. De entre estos tres oficios se ha seleccionado el de Revestimientos Cerámicos para poner en práctica un proyecto de mejora continua. Analizando los datos relativos a este oficio se elabora un listado de 25 defectos tipo en los que se pueden agrupar todas las incidencias detectadas. Aplicando de nuevo las cuatro herramientas básicas de la calidad se destacan los 10 defectos tipo con mayor impacto en volumen de incidencias y en coste de reparación, para focalizar los esfuerzos de mejora. Con esta información se elabora un documento de criterios técnicos para la ejecución de los Revestimientos Cerámicos que se implanta, en parte, en varias obras para tratar de reducir los defectos detectados en las viviendas antes de la entrega a sus propietarios, y se definen unos Índices de Calidad para medir los resultados. Se toman datos de nuevo a 6 y 20 meses desde la implantación del protocolo, se analizan y se calculan los resultados del proyecto de mejora, concluyendo que se está avanzando positivamente. En base a toda la información recogida a lo largo del proceso de la investigación y de la experiencia del proyecto de mejora implantado, se presenta una propuesta de metodología para implementar proyectos de mejora, así como la documentación recomendada para su puesta en práctica, además de la documentación técnica específica para la prevención de los defectos de construcción en Revestimientos Cerámicos incluyendo las fichas de control para la recepción de materiales, control de ejecución y control de recepción del revestimiento terminado. ABSTRACT Continuous improvement should always be a core value in firms of all kinds, whether or not they implement management systems. Nevertheless, its application in the construction sector seems especially difficult due to its inherent intricacies and complexity. The study of this phenomenon is the main aim of the hereby presented PhD dissertation "Establishment of a working methodology that allows construction (related) firms to carry out projects of continuous improvement in order to increase the quality of housing upon delivery to the client". In the present research 818 housing units have been inspected, collecting a total of 82550 incidence entries, which have been analyzed by means of 4 out of the 7 basic statistical tools of continuous improvement: Data collection sheets, stratification, histogram, and Pareto diagram. The data shows that the 3 main trades where special actions should be taken in order to significantly reduce construction defects are: carpentry, ceramic cladding, and electricity systems. These trades combined account for the 80% of the total defects detected during the inspections. Among the mentioned works, ceramic tiling is selected as a continuous improvement case study project. Analysing data relative to this specific trade, a list of 25 defect types is developed. These types gather all detected defects under this group. Further applying the four statistical tools referred to above, the 10 most significant events are highlighted as to clearly determine the improvement measures. These events have the most impact on both volume of defects and reparation costs. This information is then put together in a document of technical criteria for the correct execution of ceramic tiling that is implemented in various ongoing projects under construction as to minimize the defects prior to the final delivery to the client. Also, a series of Quality Index are defined as criteria for execution suitability. 6 to 20 months after the implementation of this control protocol, the same process is repeated with the purpose of comparing results. It is concluded that a positive evolution takes place. Based both on the information collected throughout the research process and the experience of the case study, the dissertation proposes a methodology to successfully implement improvement projects along with reference documentation and specific technical documents for the prevention of construction defects in ceramic tiling, including (i) material reception control sheets, (ii) an execution control sheet, and a sheet relative to the (iii) control of the finished cladding.

ENGENHEIROS PROFESSORES: UMA PRIMEIRA APROXIMAÇÃO DE SUAS CONCEPÇÕES SOBRE OS SABERES DOCENTES

Este estudo, que se insere no contexto das pesquisas dos saberes docentes do engenheiro professor em cursos de Engenharia, teve como eixo norteador os seguintes questionamentos: Existe um conhecimento base a ser considerado na formação do professor de Engenharia? Teria o saber da experiência uma relevância sobre os demais saberes? Quais saberes são mobilizados por engenheiros em sua atuação docente? Schulman (1986), Tardif (2002) e Saviani (1996), entre outros, ofereceram as referências teóricas para o trabalho. Para a pesquisa empírica foram realizadas entrevistas com cinco professores de Engenharia, procedendo-se à análise de conteúdo. No aprofundamento da análise foram consideradas duas narrativas de professores de Engenharia: a do autor e a de um dos professores entrevistados, que aceitou realizar a entrevista intensiva. Os resultados trazem um mapeamento problematizador das experiências vividas por professores de Engenharia, revelando uma ênfase nos saberes disciplinares que, no exercício da prática, se articulam com os saberes da experiência, os saberes didático-curriculares, os atitudinais e os críticocontextuais, mostrando que a docência, em cursos de Engenharia, ainda está fortemente influenciada pela epistemologia dominante, própria da ciência moderna. A docência, em cursos de Engenharia, carrega uma concepção de docência como dom, relegando os conhecimentos pedagógicos a um segundo plano.

A barrier and techno-economic analysis of small-scale bCHP (biomass combined heat and power) schemes in the UK

bCHP (Biomass combined heat and power) systems are highly efficient at smaller-scales when a significant proportion of the heat produced can be effectively utilised for hot water, space heating or industrial heating purposes. However, there are many barriers to project development and this has greatly inhibited deployment in the UK. Project viability is highly subjective to changes in policy, regulation, the finance market and the low cost fossil fuel incumbent. The paper reviews the barriers to small-scale bCHP project development in the UK along with a case study of a failed 1.5MWel bCHP scheme. The paper offers possible explanations for the project's failure and suggests adaptations to improve the project resilience. Analysis of the project's: capital structuring contract length and bankability; feedstock type and price uncertainty, and plant oversizing highlight the negative impact of the existing project barriers on project development. The research paper concludes with a discussion on the effects of these barriers on the case study project and this industry more generally. A greater understanding of the techno-economic effects of some barriers for small-scale bCHP schemes is demonstrated within this paper, along with some methods for improving the attractiveness and resilience of projects of this kind. © 2014 Elsevier Ltd.

International study of temperature, heat and urban mortality: the `ISOTHURM` project

Background This study describes heat- and cold-related mortality in 12 urban populations in low- and middle-income countries, thereby extending knowledge of how diverse populations, in non-OECD countries, respond to temperature extremes. Methods The cities were: Delhi, Monterrey, Mexico City, Chiang Mai, Bangkok, Salvador, So Paulo, Santiago, Cape Town, Ljubljana, Bucharest and Sofia. For each city, daily mortality was examined in relation to ambient temperature using autoregressive Poisson models (2- to 5-year series) adjusted for season, relative humidity, air pollution, day of week and public holidays. Results Most cities showed a U-shaped temperature-mortality relationship, with clear evidence of increasing death rates at colder temperatures in all cities except Ljubljana, Salvador and Delhi and with increasing heat in all cities except Chiang Mai and Cape Town. Estimates of the temperature threshold below which cold-related mortality began to increase ranged from 15 degrees C to 29 degrees C; the threshold for heat-related deaths ranged from 16 degrees C to 31C. Heat thresholds were generally higher in cities with warmer climates, while cold thresholds were unrelated to climate. Conclusions Urban populations, in diverse geographic settings, experience increases in mortality due to both high and low temperatures. The effects of heat and cold vary depending on climate and non-climate factors such as the population disease profile and age structure. Although such populations will undergo some adaptation to increasing temperatures, many are likely to have substantial vulnerability to climate change. Additional research is needed to elucidate vulnerability within populations.

Supporting conceptualisation processes in collaborative networks: a case study on an R&D project

The development of new products or processes involves the creation, re-creation and integration of conceptual models from the related scientific and technical domains. Particularly, in the context of collaborative networks of organisations (CNO) (e.g. a multi-partner, international project) such developments can be seriously hindered by conceptual misunderstandings and misalignments, resulting from participants with different backgrounds or organisational cultures, for example. The research described in this article addresses this problem by proposing a method and the tools to support the collaborative development of shared conceptualisations in the context of a collaborative network of organisations. The theoretical model is based on a socio-semantic perspective, while the method is inspired by the conceptual integration theory from the cognitive semantics field. The modelling environment is built upon a semantic wiki platform. The majority of the article is devoted to developing an informal ontology in the context of a European R&D project, studied using action research. The case study results validated the logical structure of the method and showed the utility of the method.

Is There Sufficient Training of Health Care Staff on Noise Reduction in Neonatal Intensive Care Units? a Pilot Study From NeoNoise Project

Evidence indicates that exposure to high levels of noise adversely affects human health, and these effects are dependent upon various factors. In hospitals, there are many sources of noise, and high levels exert an impact on patients and staff, increasing both recovery time and stress, respectively. The goal of this pilot study was to develop, implement and evaluate the effectiveness of a training program (TP) on noise reduction in a Neonatal Intensive Care Units (NICU) by comparing the noise levels before and after the implementation of the program. A total of 79 health professionals participated in the study. The measurements of sound pressure levels took into account the layout of the unit and location of the main sources of noise. General results indicated that LAeq levels before implementation of the training program were often excessive, ranging from 48.7 ± 2.94 dBA to 71.7 ± 4.74 dBA, exceeding international guidelines. Similarly following implementation of the training program noise levels remained unchanged (54.5 ± 0.49 dBA to 63.9 ± 4.37 dBA), despite a decrease in some locations. There was no significant difference before and after the implementation of TP. However a significant difference was found for Lp, Cpeak, before and after training staff, suggesting greater care by healthcare professionals performing their tasks. Even recognizing that a TP is quite important to change behaviors, this needs to be considered in a broader context to effectively control noise in the NICU.

How effective are brief interventions in smoking cessation: project of a cohort study in a family health care unit

ABSTRACT: Tobacco use remains the most significant modifiable cause of disability, death and illness1. In Portugal, 19,6% of the population aged ten years or more smoke3. A Cochrane review of 20087 concluded that a brief advice intervention (compared to usual care) can increase the likelihood of a smoker to quit and remain nonsmoker 12 months later by a further 1 to 3 %. Several studies have shown that Primary Care Physicians can play a key role in these interventions8,9,10. However we did not find studies about the effectiveness of brief interventions in routine consultations of Family Doctors in Portugal. For this reason we designed a Cohort Study to make an exploratory study about the effectiveness of brief interventions of less than three minutes in comparison with usual care in routine consultations. The study will be implemented in a Family Healthcare Unit in Beja, during six months. Family Doctors of the intervention group should be submitted for an educational and training program before the study begin. Quit smoking sustained rates will be estimated one year after the first intervention in each smoker. If, as we expect, quit smoking rates will be higher in the intervention group than in the control group, this may change Portuguese Family Doctors attitudes and increase the provision of brief interventions in routine consultations in Primary Healthcare Centers.

Continuous improvement logidtics project: A study on the increase of the finished goods warehouse of Unilever at Sta. Iria

This project is called Improvement Logistics Project and aims to study an opportunity of expansion of the output in 80% of the Unilever warehouse at Sta. Iria via an increase in exportations for the next two years. This has been done using the Distibuidora Luís Simões tariff rates as basis of comparison for the as-is and to-be situations. For this matter, an allocation of all the costs of the warehouse is prepared and described with the goal of comparing the differences with and without expansion. The results show that a better outcome is achieved with the investment, but the warehouse is yet to prove its efficiency against the distribution company.

The importance of risk assessment in the context of investment project management: a case study

Risk management is an important component of project management. Nevertheless, such process begins with risk assessment and evaluation. In this research project, a detailed analysis of the methodologies used to treat risks in investment projects adopted by the Banco da Amazonia S.A. was made. Investment projects submitted to the FNO (Constitutional Fund for Financing the North) during 2011 and 2012 were considered for that purpose. It was found that the evaluators of this credit institution use multiple indicators for risk assessment which assume a central role in terms of decision-making and contribute for the approval or the rejection of the submitted projects; namely, the proven ability to pay, the financial records of project promotors, several financial restrictions, level of equity, level of financial indebtedness, evidence of the existence of a consumer market, the proven experience of the partners/owners in the business, environmental aspects, etc. Furthermore, the bank has technological systems to support the risk assessment process, an internal communication system and a unique system for the management of operational risk.

Project management under uncertainty: a study on solution methods

Project Management involves onetime endeavors that demand for getting it right the first time. On the other hand, project scheduling, being one of the most modeled project management process stages, still faces a wide gap from theory to practice. Demanding computational models and their consequent call for simplification, divert the implementation of such models in project management tools from the actual day to day project management process. Special focus is being made to the robustness of the generated project schedules facing the omnipresence of uncertainty. An "easy" way out is to add, more or less cleverly calculated, time buffers that always result in project duration increase and correspondingly, in cost. A better approach to deal with uncertainty seems to be to explore slack that might be present in a given project schedule, a fortiori when a non-optimal schedule is used. The combination of such approach to recent advances in modeling resource allocation and scheduling techniques to cope with the increasing flexibility in resources, as can be expressed in "Flexible Resource Constraint Project Scheduling Problem" (FRCPSP) formulations, should be a promising line of research to generate more adequate project management tools. In reality, this approach has been frequently used, by project managers in an ad-hoc way.

Determinants of Human Immunodeficiency Virus (HIV) prevalence in homosexual and bisexual men screened for admission to a cohort study of HIV negatives in Belo Horizonte, Brazil: Project Horizonte

Project Horizonte, an open cohort of homosexual and bisexual human immunodeficiency virus (HIV-1) negative men, is a component of the AIDS Vaccine Program, in Belo Horizonte, Minas Gerais, Brazil. The objective of this study was to compare volunteers testing HIV positive at cohort entry with a sample of those who tested HIV negative in order to identify risk factors for prevalent HIV infection, in a population being screened for enrollment at Project Horizonte. A nested case-control study was conducted. HIV positive volunteers at entry (cases) were matched by age and admission date to three HIV negative controls each. Selected variables used for the current analysis included demographic factors, sexual behavior and other risk factors for HIV infection. During the study period (1994-2001), among the 621 volunteers screened, 61 tested positive for HIV. Cases were matched to 183 HIV negative control subjects. After adjustments, the main risk factors associated with HIV infection were unprotected sex with an occasional partners, OR = 3.7 (CI 95% 1.3-10.6), receptive anal intercourse with an occasional partner, OR = 2.8 (95% CI 0.9-8.9) and belonging to the negro racial group, OR = 3.4 (CI 95% 1.1-11.9). These variables were associated with an increase in the risk of HIV infection among men who have sex with men at the screening for admission to an open HIV negative cohort.

The contributions of the Genome Project to the study of schistosomiasis

In this paper we review the impact that the availability of the Schistosoma mansoni genome sequence and annotation has had on schistosomiasis research. Easy access to the genomic information is important and several types of data are currently being integrated, such as proteomics, microarray and polymorphic loci. Access to the genome annotation and powerful means of extracting information are major resources to the research community.