A Retail benchmarking approach to eficient two-way access pricing

We study a retail benchmarking approach to determine access prices for interconnected networks. Instead of considering fixed access charges as in the existing literature, we study access pricing rules that determine the access price that network i pays to network j as a linear function of the marginal costs and the retail prices set by both networks. In the case of competition in linear prices, we show that there is a unique linear rule that implements the Ramsey outcome as the unique equilibrium, independently of the underlying demand conditions. In the case of competition in two-part tariffs, we consider a class of access pricing rules, similar to the optimal one under linear prices but based on average retail prices. We show that firms choose the variable price equal to the marginal cost under this class of rules. Therefore, the regulator (or the competition authority) can choose one among the rules to pursue additional objectives such as consumer surplus, network covera.

Benchmarking therapeutic drug monitoring software: A review of available computer tools

Therapeutic drug monitoring (TDM) aims to optimize treatments by individualizing dosage regimens based on the measurement of blood concentrations. Dosage individualization to maintain concentrations within a target range requires pharmacokinetic and clinical capabilities. Bayesian calculations currently represent the gold standard TDM approach but require computation assistance. In recent decades computer programs have been developed to assist clinicians in this assignment. The aim of this survey was to assess and compare computer tools designed to support TDM clinical activities. The literature and the Internet were searched to identify software. All programs were tested on personal computers. Each program was scored against a standardized grid covering pharmacokinetic relevance, user friendliness, computing aspects, interfacing and storage. A weighting factor was applied to each criterion of the grid to account for its relative importance. To assess the robustness of the software, six representative clinical vignettes were processed through each of them. Altogether, 12 software tools were identified, tested and ranked, representing a comprehensive review of the available software. Numbers of drugs handled by the software vary widely (from two to 180), and eight programs offer users the possibility of adding new drug models based on population pharmacokinetic analyses. Bayesian computation to predict dosage adaptation from blood concentration (a posteriori adjustment) is performed by ten tools, while nine are also able to propose a priori dosage regimens, based only on individual patient covariates such as age, sex and bodyweight. Among those applying Bayesian calculation, MM-USC*PACK© uses the non-parametric approach. The top two programs emerging from this benchmark were MwPharm© and TCIWorks. Most other programs evaluated had good potential while being less sophisticated or less user friendly. Programs vary in complexity and might not fit all healthcare settings. Each software tool must therefore be regarded with respect to the individual needs of hospitals or clinicians. Programs should be easy and fast for routine activities, including for non-experienced users. Computer-assisted TDM is gaining growing interest and should further improve, especially in terms of information system interfacing, user friendliness, data storage capability and report generation.

Análisis de la proyección profesional del Grado de Ingeniería Informática y Telecomunicación : Viabilidad profesional en tiempos de crisis y benchmarking

El objetivo específico del TFG es el de realizar un análisis riguroso en base a fuentes externas y referencias de probada veracidad en relación a la oferta universitaria actual de estudios de Grado de Informática y Telecomunicación en España en la modalidad de e-learning o educación a distancia.

Place marketing performance: benchmarking european cities as business destinations

The aim of this study is to develop a model measuring the performance of cities' marketing efforts. The model and the benchmarking methodology presented can be used by local authorities to position their marketing efforts and achievements against other (competing) cities and to identify best practices that can assist place marketers in learning how to be more efficient obtaining desired place marketing results, e.g., improved city brand image, with the available resources/budgets. The major implication for practitioners is that place marketing should be managed as a process, taking into account both the resource flows and the outputs, as well as the efficiency of this process.

Hotusa hotels

Hotusa nace en 1977 fruto de la iniciativa de un grupo de hoteleros de Barcelona (España) que, ante la pujanza de las nuevas cadenas hoteleras, deciden unir sus fuerzas creando una organización que les preste servicios de comercialización de forma conjunta. Hoy en día Hotusa cuenta con más de 2.500 hoteles en 48 países de cuatro continentes y se configura como uno de los principales consorcios hoteleros a nivel mundial y el primero a nivel europeo. La organización está formada, entre otras, por las cadenas de hoteles independientes Hotusa Hotels y Elysées West Hotels; el representante hotelero Keytel; el tour operador Restel; la website de gestión y reserva on-line Hotelius.com, la compañía tecnológica IGM Web; la cadena Eurostars Hotels. El objetivo de Hotusa es el de dotar a hoteles independientes y pequeños grupos, de todas aquellas herramientas que puedan ayudarles a competir en igualdad de condiciones con las grandes cadenas hoteleras a nivel internacional. Comercialización, distribución, representación, tecnología, sistemas de calidad y aprovisionamientos son los puntos fuertes de la compañía, sobre los que gira la actividad tradicional. La segmentación en diferentes marcas y, en consecuencia, la adaptación a ellas de los servicios, constituye el gran reto de futuro de la organización. La sede central se encuentra en Barcelona (España), si bien cuentan con oficinas en Roma, Paris, Londres, Viena, Lisboa y Buenos Aires. En 2008 recibió el Premio Príncipe Felipe a la Excelencia Turística, otorgado por el Ministerio de Industria, Turismo y Comercio de España como reconocimiento a su contribución al incremento de la competitividad de la industria turística española así como a la consolidación de su posición en el mercado turístico internacional.

INVESTIMENTOS HOTELEIROS EM CABO VERDE: O CASO DO RIU HOTELS & RESORTS

O presente trabalho tem como objectivo, o estudo de caso sobre investimento hoteleiro em Cabo Verde, no qual avaliaremos os investimentos com base no método Discount Cash Flow (DCF), bem como a metodologia de opções reais. O estudo centra-se nos investimentos realizados pelo grupo RIU Hotels and Resorts, grande grupo hoteleiro com presença internacional, que tem investido continuadamente com grande sucesso em Cabo Verde. Assim, sendo, para além de uma descrição e enquadramento do sector hoteleiro na Ilha de Sal, este estudo foca-se igualmente na análise dos vários projectos concretizados pelo grupo RIU. Este trabalho está estruturado em cinco capítulos para além de incluir a presente introdução e a conclusão. Os dois métodos de avaliação apresentados neste trabalho são ambos fundamentais para avaliação de investimentos, mas apesar de o método mais tradicional, o DCF ser bem aceite, a abordagem de opções reais é igualmente uma mais-valia na análise de projectos continuados, complexos e bem identificados num determinado sector – neste caso o sector hoteleiro. Na avaliação de sector hoteleiro, o método de DCF isoladamente pode não ser o mais apropriado ao estar algo limitado no tratamento da flexibilidade para modificar as decisões ao longo do tempo. Em investimentos estratégicos, cujo valor depende crucialmente da evolução de variáveis-chave, a metodologia de opções reais permite mais facilmente analisar em que medida a flexibilidade de um projecto pode trazer valor a um cenário-base. Palavras-

Asset pricing implications of benchmarking: A two-factor CAPM

In this paper we consider the equilibrium effects of an institutionalinvestor whose performance is benchmarked to an index. In a partialequilibrium setting, the objective of the institutional investor is modeledas the maximization of expected utility (an increasing and concave function,in order to accommodate risk aversion) of final wealth minus a benchmark.In equilibrium this optimal strategy gives rise to the two-beta CAPM inBrennan (1993): together with the market beta a new risk-factor (that wecall active management risk) is brought into the analysis. This new betais deffined as the normalized (to the benchmark's variance) covariancebetween the asset excess return and the excess return of the market overthe benchmark index. Different to Brennan, the empirical test supports themodel's predictions. The cross-section return on the active management riskis positive and signifficant especially after 1990, when institutionalinvestors have become the representative agent of the market.

A retail benchmarking approach to efficient two-way access pricing

We study a retail benchmarking approach to determine access prices for interconnected networks. Instead of considering fixed access charges as in the existing literature, we study access pricing rules that determine the access price that network i pays to network j as a linear function of the marginal costs and the retail prices set by both networks. In the case of competition in linear prices, we show that there is a unique linear rule that implements the Ramsey outcome as the unique equilibrium, independently of the underlying demand conditions. In the case of competition in two-part tariffs, we consider a class of access pricing rules, similar to the optimal one under linear prices but based on average retail prices. We show that firms choose the variable price equal to the marginal cost under this class of rules. Therefore, the regulator (or the competition authority) can choose one among the rules to pursue additional objectives such as consumer surplus, network coverage or investment: for instance, we show that both static and dynamic e±ciency can be achieved at the same time.

Service Quality Analysis in the Five Stars Resort Hotels of Cape Verde

The objective of this study was the identification of the attributes and dimensions of service quality affecting the service performance of the five stars resort hotels located in the Cape Verde Islands. The reason boosting the initiative to do this research was the paramount role of the resort hotels in the development of the travel and tourism sector in Cape Verde, and the impact that today this sector has had in the economy of that country. The research opens with a literature review on the service quality theory in the hotel industry, starting from the middle of the 1980s with the classic model of service quality and SERVQUAL instrument to the analysis of recent models of service quality measurement in the hotel industry, as it is an example the scale of items developed in 2003 in the Lodging Quality Index (LQI). Furthermore, the study elaborates an analysis on the importance of the travel and tourism activities in the Cape Verde Islands, and it evidences the enormous importance of those activities in the performance of the Cape Verdean hotel industry. In sequence the study analyzes in details the hotel industry of Cape Verde and it identifies the market size of the five stars resort hotels and their current operators in that market. Moreover, the research develops with an online questionnaire elaborated and sent through the platforms of travel websites and communities to the guests whom have experienced the service of the five stars resort hotels located in the Cape Verde Islands. The scope of the questionnaire was to assess the attributes and dimensions of service quality in the five stars resort hotels of Cape Verde. The results of the questionnaire were in sequence analyzed through descriptive and applied statistics, using Microsoft Excel and the Statistical Package for Social Science (SPSS). Content validity analysis, factor analysis, and reliability analysis of the factors were made to purify an initial scale of 47 items of service quality. An instrument with three dimensions covering twenty four attributes of service quality assessment in the five stars resort hotels of Cape Verde was finally created. The three dimensions found were: staff competence; food and entertainment; and physical facilities. This study on the service in the five stars resort hotels of Cape Verde ends with brief comments on the status of service quality according to the identified dimensions and their attributes. In the conclusion, the study summarizes the whole work and gives some directions for future research.

Benchmarking for routines and organizational knowledge

We use best practice benchmarking rationales to propose a dynamic research design that accounts for the endogenous components of across-firms heterogeneous routines to study changes in performance and their link to organizational knowledge investments. We thus contribute to the operationalization of management theoretical frameworks based on resources and routines. The research design employs frontier measures that provide industry-level benchmarking in organizational settings, and proposes some new indicators for firm-level strategic benchmarking. A profit-oriented analysis of the U.S. technology industry during 2000-2011 illustrates the usefulness of our design. Findings reveal that industry revival following economic distress comes along with wider gaps between best and worst performers. Second stage analyses show that increasing intangibles stocks is positively associated with fixed target benchmarking, while enhancing R&D spending is linked to local frontier progress. The discussion develops managerial interpretations of the benchmarking measures that are suitable for control mechanisms and reward systems.

Benchmarking del e-gobierno local: limitaciones de los sistemas de evaluación comparativa

Se introduce la necesidad de evaluar y comparar el desarrollo del e-gobierno y se analizan los instrumentos existentes. En primer lugar se presentan los modelos de evolución del e-gobierno actualmente en uso y se discuten sus características y utilidad. Un análisis de los estudios comparativos muestra el interés que despierta el área de administración electrónica. Seguidamente se analizan los estudios comparativos más relevantes sobre provisión electrónica de servicios públicos en la administración local. Ambos análisis ponen de manifiesto las limitaciones de los estudios existentes en su aplicabilidad en el ámbito local. Algunas son: la escasez de trabajos sobre administración local, la medida de la adopción de los servicios públicos, y el uso de modelos de evolución de e-gobierno que no reflejan las nuevas tendencias en prestación de servicios. Finalmente se señalan mejoras a realizar en futuras evaluaciones comparativas de servicios electrónicos para incrementar su aplicabilidad en la administración local.

Benchmarking therapeutic drug monitoring software: A systematic evaluation of available computer tools

Introduction: Therapeutic drug monitoring (TDM) aims at optimizing treatment by individualizing dosage regimen based on measurement of blood concentrations. Maintaining concentrations within a target range requires pharmacokinetic and clinical capabilities. Bayesian calculation represents a gold standard in TDM approach but requires computing assistance. In the last decades computer programs have been developed to assist clinicians in this assignment. The aim of this benchmarking was to assess and compare computer tools designed to support TDM clinical activities.¦Method: Literature and Internet search was performed to identify software. All programs were tested on common personal computer. Each program was scored against a standardized grid covering pharmacokinetic relevance, user-friendliness, computing aspects, interfacing, and storage. A weighting factor was applied to each criterion of the grid to consider its relative importance. To assess the robustness of the software, six representative clinical vignettes were also processed through all of them.¦Results: 12 software tools were identified, tested and ranked. It represents a comprehensive review of the available software's characteristics. Numbers of drugs handled vary widely and 8 programs offer the ability to the user to add its own drug model. 10 computer programs are able to compute Bayesian dosage adaptation based on a blood concentration (a posteriori adjustment) while 9 are also able to suggest a priori dosage regimen (prior to any blood concentration measurement), based on individual patient covariates, such as age, gender, weight. Among those applying Bayesian analysis, one uses the non-parametric approach. The top 2 software emerging from this benchmark are MwPharm and TCIWorks. Other programs evaluated have also a good potential but are less sophisticated (e.g. in terms of storage or report generation) or less user-friendly.¦Conclusion: Whereas 2 integrated programs are at the top of the ranked listed, such complex tools would possibly not fit all institutions, and each software tool must be regarded with respect to individual needs of hospitals or clinicians. Interest in computing tool to support therapeutic monitoring is still growing. Although developers put efforts into it the last years, there is still room for improvement, especially in terms of institutional information system interfacing, user-friendliness, capacity of data storage and report generation.

Benchmarking therapeutic drug monitoring software: A systematic evaluation of available computer tools

Objectives: Therapeutic drug monitoring (TDM) aims at optimizing treatment by individualizing dosage regimen based on blood concentrations measurement. Maintaining concentrations within a target range requires pharmacokinetic (PK) and clinical capabilities. Bayesian calculation represents a gold standard in TDM approach but requires computing assistance. The aim of this benchmarking was to assess and compare computer tools designed to support TDM clinical activities.¦Methods: Literature and Internet were searched to identify software. Each program was scored against a standardized grid covering pharmacokinetic relevance, user-friendliness, computing aspects, interfacing, and storage. A weighting factor was applied to each criterion of the grid to consider its relative importance. To assess the robustness of the software, six representative clinical vignettes were also processed through all of them.¦Results: 12 software tools were identified, tested and ranked. It represents a comprehensive review of the available software characteristics. Numbers of drugs handled vary from 2 to more than 180, and integration of different population types is available for some programs. Nevertheless, 8 programs offer the ability to add new drug models based on population PK data. 10 computer tools incorporate Bayesian computation to predict dosage regimen (individual parameters are calculated based on population PK models). All of them are able to compute Bayesian a posteriori dosage adaptation based on a blood concentration while 9 are also able to suggest a priori dosage regimen, only based on individual patient covariates. Among those applying Bayesian analysis, MM-USC*PACK uses a non-parametric approach. The top 2 programs emerging from this benchmark are MwPharm and TCIWorks. Others programs evaluated have also a good potential but are less sophisticated or less user-friendly.¦Conclusions: Whereas 2 software packages are ranked at the top of the list, such complex tools would possibly not fit all institutions, and each program must be regarded with respect to individual needs of hospitals or clinicians. Programs should be easy and fast for routine activities, including for non-experienced users. Although interest in TDM tools is growing and efforts were put into it in the last years, there is still room for improvement, especially in terms of institutional information system interfacing, user-friendliness, capability of data storage and automated report generation.

Del Benchmarking al outsourcing estratégico

El presente trabajo pretende dar una visión particular del benchmarking y del outsourcing. El primero, como instrumento para conocer el perfil estratégico de la empresa y el segundo, como alternativa en el caso que la organización no pueda, por razones de coste, mejorar sus puntos débiles con las mejores prácticas de otra empresa.