A violência contra idosos e suas representações sociais

O trabalho de investigação documentado nesta dissertação insere-se no estudo das representações sociais da violência contra idosos. Para tanto, recorreu-se à Teoria das Representações Sociais de Serge Moscovici com o objetivo de conhecer as representações acerca da violência contra o idoso, identificando as perspectivas distintas de três grupos participantes de dois países, Portugal e EUA Realizou-se um estudo qualitativo do tipo descritivo, explorando as representações sociais acerca da violência contra idosos mas, também, de carácter comparativo já que oferece a perspectivas de três grupos distintos. Buscou-se saber dos pensamentos acerca da violência sobre o idoso nas perspectivas do próprio idoso, de famílias de idosos e profissionais da área de saúde que prestam assistência à pessoas idosas. O estudo propiciou uma discussão do fenômeno como comportamento social refletindo sobre questões epidemiológicas e psico-sociais que o caracterizam como um dos mais graves na esfera da saúde pública. As questões sócio-demográficas foram processadas através do programa estatístico SPSS e, a produção discursiva das 240 entrevistas, analisada através dos programas estatísticos ALCESTE e, IRAMUTEQ.Apesar das diferenças socio-culturais, os participantes construíram representações sociais da violência contra idosos similares, associadas à identidade social do idoso que os coloca como vítima iminente de violência. As divergências encontram-se nas expectativas de intervenção e prevenção do fenômeno; Violence against the elderly and its social representation Abstract: The research documented in this dissertation is part of a study about elderly violence, considered to be one of the most serious issues in the sphere of public health and examined here through the lens of the Theory of Social Representations. The main objective is to know the perspectives of the elderly, families and health professionals from two countries: Portugal and United States of America, on the subject of elderly violence. Using a qualitative design, this study applied both, descriptive and comparative methods interviewing 240 individuals. The demographic data were analyzed through SPSS and the lexical analysis which were performed by two software programs, ALCESTE and IRAMUTEQ. The social representations of elderly violence had similarities associating violence to the social identity of the elderly as an eventual victim despite cultural differences. Variations are identified in the expectations regarding strategies of intervention and prevention of the phenomena.

As representações sociais nas sociedades em mudança

O volume reúne um conjunto de textos de autores consagrados no campo da psicologia social e neles o leitor encontrará alguns dos aprofundamentos mais recentes da teoria iniciada em 1961 por Serge Moscovici. “Dada sua variedade e abrangência intelectual, as conferências se debruçam sobre o marco conceitual e empírico da teoria das representações sociais, expressando não apenas aquilo que lhe é distinto enquanto abordagem psicossocial, mas também a produtividade de suas linhas de comunicação com as sociedades vivas. Surpreendentes e inspiradoras, estas vozes nos revelam o marco e a marca da teoria das representações sociais: a dinamicidade dos saberes sociais, sua diversidade interna, e, sobretudo, sua conexão profunda com as condições socioculturais dos lugares e tempos que lhes produzem. Para os que já conhecem e trabalham com a teoria, o livro oferece uma oportunidade única de escutar grandes mestres delineando e avançando seu arcabouço teórico e sua aplicação empírica. Para os que a encontrarão aqui pela primeira vez, será evidente a conexão entre representações sociais e sentido, o problema da significação e variabilidade da ordem simbólica, a importância dos saberes do cotidiano e do senso comum e a atenção empírica aos grandes problemas da contemporaneidade”.

Turismo no Aït Bouguemmez (Alto Atlas Central, Marrocos) : representações sociais do turismo e dos seus impactes na perspetiva da comunidade local

Tese de doutoramento, Turismo (Planeamento dos Espaços Turísticos), Universidade de Lisboa, Instituto de Geografia e Ordenamento do Território, 2014

Representações sociais que professores constroem sobre a aprendizagem de alunos numa escola pública inclusiva : um cenário de contradições

Esta dissertação de Mestrado tem por objetivo investigar as representações dos profes-sores sobre a aprendizagem de alunos com deficiência no cotidiano escolar de uma escola inclusiva; as concepções, expectativas, avanços e impasses que permeiam a atuação dos edu-cadores que desenvolvem seu trabalho numa escola pública inclusiva. A base teórica desta pesquisa esteve respaldada na teoria das Representações Sociais e em autores como, Durkheim (1987), Moscovici (1978), Mantoan (2005), Maroja (1998), Emygdio (2011), Sas-saki (1997), Nóvoa (1992), entre outros que ao longo de vários anos vem se preocupando em discutir as representações sociais bem como a temática da inclusão no contexto escolar. A amostra deste estudo foi constituída por oito professoras que trabalham na escola campo de pesquisa, no município de João Pessoa. A coleta de dados foi realizada a partir dos instrumentos de pesquisa como, a observação, o diário de campo, o relato de experiência, a exposição e análise de um filme e a entrevista semi estruturada. As respostas obtidas mostraram que para realizar a educação inclusiva faz-se necessário refletir sobre o conceito, o preconceito, as crenças e concepções acerca da inclusão escolar. Constatamos o desejo de maiores condições de trabalho, no que tange a capacitação, mais recursos pedagógicos e a efetiva participação da família, no processo escolar. Observa-mos ainda, que é impossível trabalhar numa escola inclusiva cultivando o preconceito, a indi-vidualidade, a intolerância e a insensibilidade. Ficou evidente a necessidade de maiores discussões, estudos, ações, espaços adequados para o atendimento especializado e envolvimento de todos os atores da educação para que se efetive de forma satisfatória o processo de inclusão escolar.

O significado do espaço físico da escola infantil : uma abordagem das representações sociais do lugar

Este estudo tem como objetivo principal investigar as representações sociais do lugar de professores, arquitetos e crianças com relação à escola. Teoricamente, desenvolve-se ao redor de dois grandes eixos: a teoria das Representações Sociais e a Psicologia Ambiental, combinadas no constructo de Representações Sociais do Lugar. O trabalho divide-se em três estudos: o primeiro discute uma experiência da Prefeitura Municipal de Porto Alegre e seu projeto arquitetônico para uma escola construtivista. O segundo e o terceiro estudos investigam as representações de professores de escolas públicas e particulares, arquitetos e crianças com relação ao lugar escola, e como estas representações estruturam-se. Os resultados do primeiro estudo indicaram que a experiência de uma arquitetura construtivista desenvolveu-se a partir de três eventos, a saber, o Legal, o denominado Implementação de um projeto arquitetônico-construtivista e o Político, baseados em uma concepção de autonomia da criança e na oposição ao papel higiênico-assistencial da escola. No segundo estudo, observaram-se diferenças entre as representações de professores públicos, particulares e arquitetos. Professores públicos representaram a escola como um lugar de ensino e serviços, enquanto professores de escolas particulares a entendem como um lugar de desenvolvimento. Para os arquitetos, as representações do lugar escola configuraram-se em torno de aspectos físicos. No caso das crianças, as de escola pública representam-na como um lugar assistencial, enquanto as de escola particular, como um lugar pedagógico. Os resultados indicam uma representação diferenciada do lugar escola para os três grupos estudados, principalmente quanto aos seus objetivos.

As representações sociais dos educadores de infância sobre a supervisão pedagógica: um estudo de caso no concelho de Câmara de Lobos

A presente investigação pretende conhecer as representações sociais dos educadores de infância do Concelho de Câmara de Lobos sobre a supervisão pedagógica. Propor-se identificar as representações sociais dos educadores de infância sobre a supervisão pedagógica, assim como o seu processo de formação e construção é uma tarefa complexa, mas que se reveste de significado no actual panorama educativo. Pretende-se verificar se apesar da subjectividade das representações relativas à supervisão pedagógica, alguns deveres a cumprir, valores a transmitir, concepções e fins da supervisão pedagógica são pensados de forma idêntica. A revisão bibliográfica contempla a abordagem da teoria das representações sociais de Moscovici. Esta permite identificar e compreender os conhecimentos interiorizados pelos educadores de infância descrevendo, deste modo, a sua visão do mundo, as suas crenças e valores acerca da supervisão pedagógica. Tendo em conta o objecto de estudo e a sua natureza optou-se pelo estudo de caso como método. De forma a obter os dados necessários à consecução dos objectivos do estudo, tendo presentes as questões de pesquisa colocadas, utilizaram-se como técnicas de pesquisa a entrevista e a análise documental. A análise dos resultados obtidos, através de cinco Projectos Educativos de Escola e de dezassete entrevistas, permitem concluir que existem algumas incertezas, medos e ambiguidades em relação à supervisão pedagógica, o que leva a acreditar que a mesma precisa ser aclarada e amplamente divulgada, no sentido de se acautelar a construção de juízos errados e de sentimentos negativos. A abordagem qualitativa permitiu alcançar conhecimentos valiosos sobre uma problemática de investigação ainda insuficientemente explorada e explicada.

Atividade física na terceira idade: Uma análise de sua contribuições para o estilo de vida através das representações sociais

Temáticas emergentes e estratégicas da política de saúde em nível mundial têm suscitado reflexões para ações sócio educativas com idosos. Esta pesquisa questiona as aspirações desse segmento social face às experiências de qualidade proporcionadas pela atividade física. Objetivo: investigar as representações sociais da atividade física na terceira idade. Método: pesquisa de corte transversal com abordagem quanti-qualitativa. A amostra foi nãoprobabilística e por conveniência apoiada na Teoria das Representações Sociais e a Teoria do Núcleo Central. O estudo foi realizado com alunos de um projeto para a terceira idade com sede no Centro Federal de Educação Tecnológica do Rio Grande do Norte (CEFET), no município de Natal/RN, Brasil. Para a coleta dos dados utilizou-se de questionário semi-estruturado, composto de três partes: A Parte I, para a caracterização social da amostra e identificação da percepção da atividade física para a saúde; a Parte II, com evocação livre de palavras e a Parte III, com uma questão aberta. Análise dos dados: A exploração do material deu-se a partir dos seguintes softs: do SPSS para análise de freqüência simples (parte I); do EVOC (parte II) e do ALCESTE (parte III). Complementarmente, foi utilizada a análise de conteúdo a fim de inferir/corroborar sobre os núcleos de sentido da comunicação. Resultados: O núcleo central da representação foi composto por felicidade/saúde/dança e ginástica, revelando diferentes entendimentos e mostrando também que o conhecimento construído da atividade física assume um papel preponderante na vida de idosos, adquirindo gradativamente, a representação de vida com mais saúde e qualidade na velhice . A composição do núcleo central ao considerar elaborações mentais, emoções, práticas e explicações oriundas do cotidiano que se introduzem na constituição da representação social em foco, poderá influenciar as escolhas e estratégias de se desenvolver melhora nos padrões de saúde e na qualidade de vida dos idosos.

Representações sociais sobre o acidente de trabalho em saúde

The aim of the present study was to identify the representational elements of workrelated accidents in the health field, as well as investigate their most frequent occurrences at a university hospital, seeking to understand the cognitive, affective and social elements subjacent to the work process involved in health. The analysis focused on 470 middle and senior support staff of this hospital, based on the theoretical-methodological support of the Social Representations Theory. A combination of the following instruments was used for data collection: a free wordassociation test, a questionnaire, an interview and a field journal. Evoc 2000 software was used to identify representational structure. Chi-square and Mann-Whitney tests, at a significance level of 5%, were performed to verify the association between the independent variables and the occurrence of work accidents. In addition, thematic content analysis and lexicographic analysis by ALCESTE software program were used to understand textual content. It was observed that social representations of work-related accidents in the health area are centered in the contamination category, while the categories of prevention and professional unpreparedness are found peripherally. There was a significant association between the existence of multiple employment, the use of personal protective equipment (PPI) during work, job satisfaction and the occurrence of work accidents. The conclusions indicate that perforating-cutting occupational accidents predominated in the hospital and that the representations of the subjects intertwined, with a traditional discourse of work accidents strongly present in Occupational Health. It is therefore suggested that certain subjective aspects related to culture, in terms of controlling work accidents, such as: management, process, organization and the increasing precariousness

Habitus, representações sociais e construção identitária dos professores de Maracanaú

In the last three decades, the subject of the teacher's social identity has been discussed under various theoretical focuses, not only in Brazil, but also beyond our borders. In this thesis, the theme is approached starting from the theoretical proposal that has been developed by Domingos Sobrinho (1994), which is strongly based in the epistemological approach between Pierre Bourdieu’s praxiology and the Theory of the Social Representations formulated by Serge Moscovici. It presupposes that this would make it easier to apprehend the process of construction of social identity of the investigated social group. The universe of the research is constituted by teachers of the fundamental teaching of the municipal district of Maracanaú, state of Ceará, that were active in class-room work there during at least three years, and were registered or had concluded the Course of Educational Formation promoted by UECE in that municipal district. Taking into account that the teacher's social identity is a process in permanent construction, resulting of their daily experiences and of the interferences originated from of the social context, the investigative tasks were implemented in two different stages, although they complement each other. Initially, with the objective of putting in evidence the genesis of the formation of that group’s habitus, an analysis of the family and school lives of eleven teachers who participated in the course was made, using as main sources of data: thematic memorials, semi-structured interviews and observations - inside and out of the class-room – during four school semesters. In the second stage a test of free association of words was applied to 426 teachers, seeking to apprehend the structure of the social representations of family and school – a methodological strategy considered necessary to enhance and identify certain outlines of the habitus in study, besides being in agreement with the theoretical model followed. It became evident from the results that the identity of Maracanaú’s teachers is molded and transformed into a multifaceted dynamic unit that shows successes and mistakes, certainties and doubts. For instance, besides an innovative speech seeking to reassure that teaching is a profession and not a simple vocation or mission, some discourse and attitudes are identified that point to the opposite direction, extolling the school as extension of the family, defending a parental relationship with the students, and looking at certain aspects of daily school life as “sacramental”. However, in the light of science such ambiguities and incoherences are inherent to common sense discourse, where the influences of the patterns and cultural references are present in the process of identity construction of the group, which was confirmed by the research of their social representations of family and school

Habitus, representações sociais e construção identitária dos profesores de Maracanaú

In the last three decades, the subject of the teacher's social identity has been discussed under various theoretical focuses, not only in Brazil, but also beyond our borders. In this thesis, the theme is approached starting from the theoretical proposal that has been developed by Domingos Sobrinho (1994), which is strongly based in the epistemological approach between Pierre Bourdieu s praxiology and the Theory of the Social Representations formulated by Serge Moscovici. It presupposes that this would make it easier to apprehend the process of construction of social identity of the investigated social group. The universe of the research is constituted by teachers of the fundamental teaching of the municipal district of Maracanaú, state of Ceará, that were active in class-room work there during at least three years, and were registered or had concluded the Course of Educational Formation promoted by UECE in that municipal district. Taking into account that the teacher's social identity is a process in permanent construction, resulting of their daily experiences and of the interferences originated from of the social context, the investigative tasks were implemented in two different stages, although they complement each other. Initially, with the objective of putting in evidence the genesis of the formation of that group s habitus, an analysis of the family and school lives of eleven teachers who participated in the course was made, using as main sources of data: thematic memorials, semi-structured interviews and observations - inside and out of the class-room during four school semesters. In the second stage a test of free association of words was applied to 426 teachers, seeking to apprehend the structure of the social representations of family and school a methodological strategy considered necessary to enhance and identify certain outlines of the habitus in study, besides being in agreement with the theoretical model followed. It became evident from the results that the identity of Maracanaú s teachers is molded and transformed into a multifaceted dynamic unit that shows successes and mistakes, certainties and doubts. For instance, besides an innovative speech seeking to reassure that teaching is a profession and not a simple vocation or mission, some discourse and attitudes are identified that point to the opposite direction, extolling the school as extension of the family, defending a parental relationship with the students, and looking at certain aspects of daily school life as sacramental . However, in the light of science such ambiguities and incoherences are inherent to common sense discourse, where the influences of the patterns and cultural references are present in the process of identity construction of the group, which was confirmed by the research of their social representations of family and school

Habitus, representações sociais e a construção do ser professora da educação infantil da cidade de Campina Grande - PB

We present here the results of a study whose objectives were to identify the social representation of being a professor of early childhood education in Campina Grande - PB, in the public state and municipal levels, and detect structural diagrams of a possible mental habitus of professorial faculty of education child, which would form the basis for the construction of this representation. As a theoretical base, we adopted the model developed by Domingos Sobrinho (1998, 2000, 2003, 2010, 2011), which articulates the Theory of Social Representations, Serge Moscovici, and the foundations and concepts of Pierre Bourdieu praxiology. It is based also on the Central Nucleus Theory, which focuses on the structural approach of social representations. Thus, puts in evidence the relational dynamics and symbolic, through which individuals come into contact, describe, understand and reproduce the outside world in his image and likeness. 199 teachers participated in the study of child care and pre-schools of Campina Grande - PB and 109 of the state. The methods and techniques used were: a) participant observation of everyday life of teachers of kindergartens and preschools, b) semi-structured interview, c) free associations of words with inducing the expression 'being a professor of early childhood education is ...' and d) semi-structured questionnaire. The data were analyzed in the case of interviews through the categorical content analysis, as proposed by Bauer (2010); free-associations, using the software Ensemble L'Analyse des Programmes Permettant evocations (EVOC), developed by Vergès (2002), which combines frequency and average order of recall (or association) and the questionnaire data, the Statistical Package for the Social Sciences (SPSS). It was verified the existence of a unique social representation shared by the population studied, but its content is structured differently. For local teachers, the centrality of the content is given by the elements commitment, dedication, responsibility, and rewarding teachers for this state revolves around the elements of love, patience, and rewarding responsibility. However, it is constructed mainly based on the related produced by a religious habitus and maternal habitus, which are part of the genesis of the establishment of professorial habitus in focus, among other cultural references of secondary influence. We conclude that a teacher of early childhood education actually researched, is materialized in the practices of educating and caring, in a clear fusion of the role of teacher and mother

Dimensões didática, afetiva e formativa de docência que tecem as representações sociais entre licenciandos da UFPI

This study intends to analyze the social representation of teaching for students of first years of undergraduate courses in Education, Letters and Biology. The field of this research was the Federal University of Piaui - Campus of Picos in 2009. To reach the objective proposed above, was used the theory of social representations to the seizure of the elements which constitute such representations according to Moscovici and colleagues, considering the contribution of Abric with his Theory of Central Nucleus and Wagner with the Theory of Sociogenesis. Data were collected in two phases: first, through the Technique of Free Association of Words (TFAW) of which 100 subjects evoked representations of their teaching through the inductor terms 'to teach', 'student' and 'teacher'. For those data we used the EVOC software that promoted to detect the elements of the core and to conclude that the social representation of teaching is one of the work performed by a master / teacher who transmits, directed to an apprentice who learns, confined to the school involving the student with all his virtues to be smart, interested and dedicated, and teacher to be friend, wise bearer of knowledge and also intelligent. Then, using the Multiple Classification Procedure (MCP) only 10 subjects made ratings of 25 more evoked words in the first phase, for the analysis of data from the MPC with the use of the SPSS software we used Multidimensional Statistical Analysis (MSA) for the Free Classification we found three dimensions of Social Representation of Teaching: The Didactic, that focuses on teacher and student being superimposed, meaning the inseparability of these elements, the Affective, which presents the elements inherent in teachers with love as the strong point of this dimension, and the Formative, that is as ambiguous as ambivalent because it sees the teacher as a professional directed to help students get an education; for Directed Classification with Similarity Structure Analysis (SSA), we learn that teaching is a profession that materializes in the classroom, which is extremely true because the action happens in this teaching space, supposing a caring, loving, cheerful, capable, apt, patient, partner, responsible, dedicated, committed educator, who has wisdom and knows how to teach and help students through dialogue to there study and learning. All of it s necessary to occur the result of teaching, which is education in a disciplinary manner. The results point to a very traditional social representation of what is the role of teachers, the role of students and the role of the relationship itself between teaching and learning through the act of teaching. With this statement, we can confirm that the structure of Social Representation of Teaching for the investigated subjects reflects the sociogenetic conditions that engendered them, and that these conditions permeate their structural organization, in particular time-context in which social representation was captured

O fazer docente: representações sociais de alunos de curso de pedagogia da UFRN

Cuando consideramos los procesos de formación del profesorado pensamos en los nuevos conocimientos que podrían ser aprendidos por los estudiantes involucrados, centrándose en el debate de cuales contenidos y conocimientos deben estar presentes en la formación que se desea para estos profesionales. El propósito de esta investigación es analizar el tema desde un ángulo diferente, invertido, desde la perspectiva de los estudiantes de pedagogía en la formación inicial, mirando cómo utilizan los conocimientos adquiridos durante la licenciatura, en un proceso de construcción y reconstrucción de los conocimientos que empiezan a permear a sus prácticas pedagógicas. Dado este marco, nuestro propósito ha sido estudiar los elementos de construcción de la identidad de los futuros licenciados en Pedagogía por la UFRN, intentando caracterizar las representaciones sociales expresadas por estos estudiantes acerca del trabajo del maestro, a través de la identificación de los elementos definidores de las dichas representaciones (conocimiento del contenido de estas) y la comprensión de la forma dinámica de organización de tales elementos. Tomamos como referencia la teoría de las representaciones sociales (MOSCOVICI, 1978), que proporciona una idea de cómo los futuros docentes construyen sus representaciones acerca de los objetos de conocimiento que rodean la formación docente. Participaron del estudio 120 estudiantes de la graduación en Pedagogía, cuándo nos acercamos a los contenidos simbólicos traídos por ellos utilizando el Procedimiento de Múltiples Clasificaciones (PMC) como el enfoque metodológico. El material incautado por tal procedimiento se sometió a análisis multidimensional (Smallest Space Analysis (SSA) y Multidimensional Scalogram Analysis (MAS)) y de contenido, con la intención de un entendimiento más amplio de las dimensiones simbólicas. Los resultados de la investigación mostraron las siguientes dimensiones: la afectiva, con el nombramiento de las características necesarias a construcción simbólica del maestro; la formativa, que resalta los elementos necesarios para una enseñanza profesional; el aspecto ético y profesional, que aborda los elementos necesarios para el desempeño docente, en la perspectiva de transformación social mediante la educación; y la dimensión conflictiva, poniendo de relieve las dificultades del trabajo docente. Por lo tanto, estos aspectos muestran que la representación de ser maestro, construida por los estudiantes en la formación, parece constar de diferentes matices, articuladas y complementares, que dan sentido a la profesión, lo que justificará la práctica diaria de los futuros profesionales

Representações Sociais do ser idoso e suas implicações na assistência e nas práticas educativas voltadas à população idosa residente em Natal/RN

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

Representações sociais e práticas discursivas de profissionais do programa saúde da família sobre o pré-natal

The present study had the objective to identify to the Social Representations of the professionals of medicine and nursing superior level of the Program Health of the Family concerning the assistance for the gestation. The research was qualitative under the optics of the Theory of the Social Representations of Serge Moscovici, of the Central Nucleus of Jean-Claude Abric and of the Analysis of Content of Laurence Bardin. We worked with the following instruments for the collection of data: Questionnaires, with social-demographic data; Free association of Words, with the inductive terms Pregnancy, Assistance for Gestation and Care; Production of mental image and half-structuralized Interview, with the following question: What does the assistance for the gestation represent for you? . We interviewed all the professionals of nursing and medicine of the Program Health of the Family in the city of Santa Cruz /RN (ten for each profession) in the period of February and March of 2007. From the analysis of the social-demographics data, we respectively identified the following percentages for nursing and medicine: the feminine sex for nursing predominated (90%); the age between 24 and 33 (70 and 60%); the religion catholic (80 and 50%) and 50% of the two groups has up to two years of formation and work in the score of the research. The analysis of the others instruments resulted in two categories: Institutionalized vision and Vision of the Common-sense. In the free association of words, the category institutionalized vision is configured as Central Nucleus and of the common sense one as nucleus Peripheral, demonstrating that the Social Representations of the assistance for the gestation attendance are in the universes consensual. In the mental images, we identified to this same construction. In the content of the interviews, the institutionalized vision is permeated by the responsibility of making and the availability of having - assistance for the gestation is recommended by the Health department and necessary genders - while the vision of the common-sense can be represented by the category sort, whose role of professionals of the assistance for the gestation is to strengthen the responsibility for the woman of a maternity socially constructed. In short, the analyzed speeches reflect that, to the knowledge acquired in the academy, are incorporated in the knowledge of the daily professional, and conducted by popular myths. Medicine and nursing recognize the importance of the attendance in such a way for the chance to educate the women for the maternity as for the possibility to prevent complications, but in its speeches they had excluded from this process the masculine figure. We conclude that the meaning of the inductive term take care, part of the common-sense and is incorporated the institutionalized speech to humanize the assistance. However, the pregnancy ceases from being seen in its natural biological direction and starts to be analyzed as a moment of fragility and predisposition the illnesses. Finally, the social nursing and the central nucleus representations for the assistance in gestation for medicine is anchored in the speeches institutionalized and of the common-sense, reflecting the concern in establishing a humanized assistance with quality