Estudio de la tecnología VoIP a través de Elastix

Estudio sobre cómo encaja la tecnología IP en el mundo de la telefonía para ver qué ventajas e inconvenientes supone cada posible solución a un problema, y elegir la mejor.

Centraleta PBX

Creació d'un producte de centraleta telefònica IP amb la integració de tots els serveis auxiliars. Això inclou la part de seguretat i els serveis de xarxa.

Implementació d'un contact center per empreses basat en software lliure

El proyecto consiste en la creación de un CRM de contact center con canal de telefonía y correo electrónico. Se ha llevado a cabo utilizando software libre. Se integra con centralita telefónica para permitir la realización de llamadas por Voip.

Implantació de la telefonia IP en un entorn empresarial

L’objectiu d’aquest treball és dissenyar un model general d’un sistema de telefonia IP per a una petita o mitjana empresa. El model ha de tenir en compteles característiques actuals de la xarxa de l’empresa i proposar una solució adient. Un altre requeriment és la utilització de software de lliure distribució, des del sistema operatiu fins al relatiu a VoIP, i més concretament, el software de centraleta VoIP Asterisk sobre GNU/Linux.En primer lloc s’estudiaran els conceptes bàsics de la telefonia IP (protocols,codificadors, servidors, etc.). En segon lloc, s’analitzaran els diferents escenarispossibles i es proposaran solucions adequades per cadascun d’ells. Després s’estudiarà el funcionament de les centraletes Asterisk i la seva configuració encada escenari. Finalment s’aplicarà aquest estudi a una empresa concreta

Exploring the use of mobile communications in a retirement home in Toronto: Preliminary results

This paper describes preliminary results of a qualitative case study on mobile communication conducted in an elders¿ retirement home in Toronto (Ontario, Canada) in May 2012. This is part of an international research project on the relationship between mobile communications and older people.Secondary data at a Canadian level contextualizes the case study. We focus ondemographic characteristics and on adoption and use of information and communication technologies (ICTs) broken by age.Participants in the study (21 individuals) are between 75 and 98 years of age, thereforewe can consider that the gathered evidence refers to the ¿old¿ older. Mobile phoneusers in the sample describe very specific uses of the mobile phone, while non-usersreport not facing external pressures for adopting that technology. The main channel formediated communication is the landline; in consequences mobile phones ¿when used¿ constitute an extra layer of communication. Finally, when members of the personal network of the individuals live abroad they are more prone to use Internet and Skype. We are also able to find ex-users of both mobile telephony and computers/internet who stopped using these technologies because they did not find any use for them.

Exploring the use of mobile communications in a sample of older people: Preliminary results of a case study in Los Angeles

This paper introduces a qualitative case study on mobile communication among the older population (60+ years old) conducted in Great Los Angeles (CA, USA) in autumn 2011. Methodology, fieldwork and preliminary results are discussed.Before, country-level data is presented to better understand the specific characteristics of the studied individuals. The section focus is on demographics and on acceptance and use of information and communication technologies (ICT).Preliminary results show that within the sample under study (20 individuals) there is a high number of mobile phone users (15) while among non-mobile users (5), three of them decide to stop using this technology. A majority of mobile phone adopters describe a very limited use of the device for everyday life communications. Finally,while Internet is really popular within the sample (14 users), just 3 individuals go online through their mobile telephone.

Personas adultas mayores y comunicación móvil: voz y SMS

Todavía sabemos poco sobre las formas de adopción, o rechazo, de la comunicación móvil por parte de las personas adultas mayores. ¿De qué manera utilizan la telefonía móvil? ¿Cuáles son los motivos de rechazo de este tipo de telefonía, si los hay?Discutimos los resultados de un caso de estudio cualitativo con personas adultas mayores (60 años o más), desarrollado en el área metropolitana de Montevideo en 2012. Los y las participantes valoran la conectividad permanente que brinda el teléfono móvil. Lo utilizan en combinación con otros canales, como el teléfono fijo, para una diversidad de objetivos y con diferentes interlocutores. Además de las llamadas de voz, los SMS son de uso habitual. Entre los no usuarios encontramos tanto el discurso del rechazo como el de la indiferencia hacia el celular. Finalmente, todos los usuarios de Internet son, también, usuarios de teléfono celular.

Interactions with and through Mobile Phones: What about the Elderly Population?

This paper explores the distinctive characteristics of mobile telephone use among the elderly population using the most recent European country-level data on individual use of mobile telephony and advanced mobile services, Eurostat 2008. Through a cluster analysis of mobile phone use data across 30 countries, it is possible to confirm that mobile telephone occupies a peripheral position for the elderly in Europe.

Mobile Phone Use among Market Traders at Fairs in Rural Peru

We characterize market traders at two rural fairs in Puno, Peru, based on quantitative and qualitative data gathered in 2008, to gain insight into types of traders and the information needs that influence the degree to which they use mobile phones to make decisions regarding which weekly fairs to attend. Using variables such as origin, type of goods sold, means of transportation to the market, and reliance on networks, we identify traders as full-time traders, part-time traders, or subsistence traders, that is, people trading solely to survive. We find that when traders are already familiar with the technology, regularly rely on endogenous networks to make decisions, and have more to lose from failing to trade (e.g., those selling perishable goods), they are more likely to use mobile phones to decide where to sell.

Interactions with and through mobile phones : what about the elderly population?

Peer-reviewed

MANAGING STRATEGIC CHANGE:New Business Models Applying Wireless Technology as a Source of Competitive Edge

The diffusion of mobile telephony began in 1971 in Finland, when the first car phones, called ARP1 were taken to use. Technologies changed from ARP to NMT and later to GSM. The main application of the technology, however, was voice transfer. The birth of the Internet created an open public data network and easy access to other types of computer-based services over networks. Telephones had been used as modems, but the development of the cellular technologies enabled automatic access from mobile phones to Internet. Also other wireless technologies, for instance Wireless LANs, were also introduced. Telephony had developed from analog to digital in fixed networks and allowed easy integration of fixed and mobile networks. This development opened a completely new functionality to computers and mobile phones. It also initiated the merger of the information technology (IT) and telecommunication (TC) industries. Despite the arising opportunity for firms' new competition the applications based on the new functionality were rare. Furthermore, technology development combined with innovation can be disruptive to industries. This research focuses on the new technology's impact on competition in the ICT industry through understanding the strategic needs and alternative futures of the industry's customers. The change speed inthe ICT industry is high and therefore it was valuable to integrate the DynamicCapability view of the firm in this research. Dynamic capabilities are an application of the Resource-Based View (RBV) of the firm. As is stated in the literature, strategic positioning complements RBV. This theoretical framework leads theresearch to focus on three areas: customer strategic innovation and business model development, external future analysis, and process development combining these two. The theoretical contribution of the research is in the development of methodology integrating theories of the RBV, dynamic capabilities and strategic positioning. The research approach has been constructive due to the actual managerial problems initiating the study. The requirement for iterative and innovative progress in the research supported the chosen research approach. The study applies known methods in product development, for instance, innovation process in theGroup Decision Support Systems (GDSS) laboratory and Quality Function Deployment (QFD), and combines them with known strategy analysis tools like industry analysis and scenario method. As the main result, the thesis presents the strategic innovation process, where new business concepts are used to describe the alternative resource configurations and scenarios as alternative competitive environments, which can be a new way for firms to achieve competitive advantage in high-velocity markets. In addition to the strategic innovation process as a result, thestudy has also resulted in approximately 250 new innovations for the participating firms, reduced technology uncertainty and helped strategic infrastructural decisions in the firms, and produced a knowledge-bank including data from 43 ICT and 19 paper industry firms between the years 1999 - 2004. The methods presentedin this research are also applicable to other industries.

Puhe IP-verkossa operaattorin näkökulmasta

Tässä diplomityössä tutkittiin operaattorin IP-verkossa toteutettavia puhepalveluita. Tutkimus perustui käytännön tarpeeseen. VoIP-tekniikalla toteutetuista puheluista on nopeasti tullut vakavasti otettava haastaja perinteiselle piirikytkentäiselle puhelintekniikalle. IP-tekniikka mahdollistaa data-, puhe- sekä videopalvelujen integroimisen yhteen verkkoon. Lisäksi IP-verkko on edullinen, laajalle levinnyt ja tehokas. Nämä ominaisuudet tekevät siitä houkuttelevan vaihtoehdon puhepalvelujen alustaksi. Verkkojen yhdistyminen mahdollistaa uudentyyppisen kommunikointiympäristön, jossa voidaan käyttää monenlaisia sovelluksia ja apuvälineitä ihmisten välisen kommunikoinnin helpottamiseksi. Tähän työhön sisältyi testilaitteiston hankkiminen ja asentaminen. Laitteistolla oli pystyttävä toteuttamaan operaattorin VoIP-järjestelmä, jolla oli kyettävä toteuttamaan usealle yritykselle IP-vaihdepalvelut. Laitteistoa testattiin itse aiheutetuilla virhetilanteilla sekä koekäyttäjillä. Testauksessa selvitettiin järjestelmän soveltuvuutta operaattorin tuotantokäyttöön.

Broadband prices in the European Union : competition and commercial strategies

This paper analyses the determinants of broadband Internet access prices in a group of 15 EU countries between 2008 and 2011. Using a rich panel dataset of broadband plans, we show the positive effect of downstream speed on prices, and report that cable and fibre-to-the-home technologies are available at lower prices per Mbps than x DSL technology. Operators’marketing strategies are also analysed as we show how much prices rise when the broadband service is offered in a bundle with voice telephony and/or television, and how much they fall when download volume caps are included. The most insightful results of this study are provided by a group of metrics that represent the situation of competition and entry patterns in the broadband market. We show that consumer segmentation positively affects prices. On the other hand, broadband prices are higher in countries where entrants make greater use of bitstream access and lower when they use more intensively direct access -local loop unbundling-. However, we do not find a significant effect of inter-platform competition on prices.

Net Neutrality: Measuring the Problem, Assessing the Legal Risks

Network neutrality is a growing policy controversy. Traffic management techniques affect not only high-speed, high-money content, but by extension all other content too. Internet regulators and users may tolerate much more discrimination in the interests of innovation. For instance, in the absence of regulatory oversight, ISPs could use Deep Packet Inspection (DPI) to block some content altogether, if they decide it is not to the benefit of ISPs, copyright holders, parents or the government. ISP blocking is currently widespread in controlling spam email, and in some countries in blocking sexually graphic illegal images. In 1999 this led to scrutiny of foreclosure of Instant Messaging and video and cable-telephony horizontal merger. Fourteen years later, there were in 2013 net neutrality laws implemented in Slovenia, the Netherlands, Chile and Finland, regulation in the United States and Canada , co-regulation in Norway, and self-regulation in Japan, the United Kingdom and many other European countries . Both Germany and France in mid-2013 debated new net neutrality legislation, and the European Commission announced on 11 September 2013 that it would aim to introduce legislation in early 2014. This paper analyses these legal developments, and in particular the difficulty in assessing reasonable traffic management and ‘specialized’ (i.e. unregulated) faster services in both EU and US law. It also assesses net neutrality law against the international legal norms for user privacy and freedom of expression

Conformal FDTD analysis of an Octagonal Microstrip Patch antenna

The recent boom in wireless communication industry, especially in the area of cellular telephony and wireless data communication, has led to the increased demand for multi band antennas. In such applications the issues to be addressed are, wide bandwidth and gain, while striving for miniature geometry. A dual frequency configuration useful in GSM1800 and Blue tooth, is one that operates with similar properties, both in terms of reflection and radiation characteristics, in the two bands of interest. Dual frequency operations can be realized by exciting the Microstrip Patch Antenna (MPA) using a single feed [1] or dual feed [2]. In this paper, Conformal FDTD[3] method with Perfect Magnetic Conductor (PMC) applied along the plane of symmetry [4] is used to study the characteristics of an Octagonal MPA. The theoretical results are compared against the experimental and IE3D™ simulated results