Análise de desempenho de vendas em telecomunicações utilizando técnicas de mineração de dados

Nowadays, telecommunications is one of the most dynamic and strategic areas in the world. Organizations are always seeking to find new management practices within an ever increasing competitive environment where resources are getting scarce. In this scenario, data obtained from business and corporate processes have even greater importance, although this data is not yet adequately explored. Knowledge Discovery in Databases (KDD) appears then, as an option to allow the study of complex problems in different areas of management. This work proposes both a systematization of KDD activities using concepts from different methodologies, such as CRISP-DM, SEMMA and FAYYAD approaches and a study concerning the viability of multivariate regression analysis models to explain corporative telecommunications sales using performance indicators. Thus, statistical methods were outlined to analyze the effects of such indicators on the behavior of business productivity. According to business and standard statistical analysis, equations were defined and fit to their respective determination coefficients. Tests of hypotheses were also conducted on parameters with the purpose of validating the regression models. The results show that there is a relationship between these development indicators and the amount of sales

Precarização do trabalho e saúde dos magistrados trabalhistas no Brasil (2003 - 2014)

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Entorno de desarrollo integral para el lenguaje de modelado Tara

Máster Universitario en Sistemas Inteligentes y Aplicaciones Numéricas en Ingeniería (SIANI)

Proteo : lenguaje para la especificación de lenguajes específicos de dominio

Máster Universitario en Sistemas Inteligentes y Aplicaciones Numéricas en Ingeniería (SIANI)

Towards model driven software development for Arduino platforms: a DSL and automatic code generation

La tesi ha lo scopo di esplorare la produzione di sistemi software per Embedded Systems mediante l'utilizzo di tecniche relative al mondo del Model Driven Software Development. La fase più importante dello sviluppo sarà la definizione di un Meta-Modello che caratterizza i concetti fondamentali relativi agli embedded systems. Tale modello cercherà di astrarre dalla particolare piattaforma utilizzata ed individuare quali astrazioni caratterizzano il mondo degli embedded systems in generale. Tale meta-modello sarà quindi di tipo platform-independent. Per la generazione automatica di codice è stata adottata una piattaforma di riferimento, cioè Arduino. Arduino è un sistema embedded che si sta sempre più affermando perché coniuga un buon livello di performance ed un prezzo relativamente basso. Tale piattaforma permette lo sviluppo di sistemi special purpose che utilizzano sensori ed attuatori di vario genere, facilmente connessi ai pin messi a disposizione. Il meta-modello definito è un'istanza del meta-metamodello MOF, definito formalmente dall'organizzazione OMG. Questo permette allo sviluppatore di pensare ad un sistema sotto forma di modello, istanza del meta-modello definito. Un meta-modello può essere considerato anche come la sintassi astratta di un linguaggio, quindi può essere definito da un insieme di regole EBNF. La tecnologia utilizzata per la definizione del meta-modello è stata Xtext: un framework che permette la scrittura di regole EBNF e che genera automaticamente il modello Ecore associato al meta-modello definito. Ecore è l'implementazione di EMOF in ambiente Eclipse. Xtext genera inoltre dei plugin che permettono di avere un editor guidato dalla sintassi, definita nel meta-modello. La generazione automatica di codice è stata realizzata usando il linguaggio Xtend2. Tale linguaggio permette di esplorare l'Abstract Syntax Tree generato dalla traduzione del modello in Ecore e di generare tutti i file di codice necessari. Il codice generato fornisce praticamente tutta la schematic part dell'applicazione, mentre lascia all'application designer lo sviluppo della business logic. Dopo la definizione del meta-modello di un sistema embedded, il livello di astrazione è stato spostato più in alto, andando verso la definizione della parte di meta-modello relativa all'interazione di un sistema embedded con altri sistemi. Ci si è quindi spostati verso un ottica di Sistema, inteso come insieme di sistemi concentrati che interagiscono. Tale difinizione viene fatta dal punto di vista del sistema concentrato di cui si sta definendo il modello. Nella tesi viene inoltre introdotto un caso di studio che, anche se abbastanza semplice, fornisce un esempio ed un tutorial allo sviluppo di applicazioni mediante l'uso del meta-modello. Ci permette inoltre di notare come il compito dell'application designer diventi piuttosto semplice ed immediato, sempre se basato su una buona analisi del problema. I risultati ottenuti sono stati di buona qualità ed il meta-modello viene tradotto in codice che funziona correttamente.

Sistema de autenticación accesible para el hogar digital

El Hogar Digital Accesible (HDA) de la ETSIST nace con el propósito de acercar las nuevas Tecnologías de la Información a las personas que precisan de necesidades concretas de accesibilidad y usabilidad, dotándoles de herramientas que les permitan aumentar su calidad de vida, confort, seguridad y autonomía. El entorno del HDA consta de elementos de control para puertas, persianas, iluminación, agua o gas, sensores de temperatura, incendios, gas, sistemas de climatización, sistemas de entretenimiento y sistemas de seguridad tales como detectores de presencia y alarmas. Todo ello apoyado sobre una arquitectura de red que proporciona una pasarela residencial y un acceso a banda ancha. El objetivo principal de este PFG ha sido el desarrollo de un sistema de autenticación para el Hogar Digital Accesible de bajo coste. La idea de integrar un sistema de autenticación en el HDA, surge de la necesidad de proteger de accesos no deseados determinados servicios disponibles dentro de un ámbito privado. Algunos de estos servicios pueden ser tales como el acceso a la lectura de los mensajes disponibles en el contestador automático, el uso de equipos multimedia, la desconexión de alarmas de seguridad o simplemente la configuración de ambientes según el usuario que esté autenticado (intensidad de luz, temperatura de la sala, etc.). En el desarrollo han primado los principios de accesibilidad, usabilidad y seguridad necesarios para la creación de un entorno no invasivo, que permitiera acreditar la identidad del usuario frente al sistema HDA. Se ha planteado como posible solución, un sistema basado en el reconocimiento de un trazo realizado por el usuario. Este trazo se usará como clave de cara a validar a los usuarios. El usuario deberá repetir el trazado que registró en el sistema para autenticarse. Durante la ejecución del presente PFG, se justificará la elección de este mecanismo de autenticación frente a otras alternativas disponibles en el mercado. Para probar la aplicación, se ha podido contar con dos periféricos de distintas gamas, el uDraw creado para la PS3 que se compone de una tableta digitalizadora y un lápiz que permite recoger los trazos realizados por el usuario de forma inalámbrica y la tableta digitalizadora Bamboo de Wacom. La herramienta desarrollada permite a su vez, la posibilidad de ser usada por otro tipo de dispositivos como es el caso del reloj con acelerómetro de 3 ejes de Texas Instruments Chronos eZ430 capaz de trasladar los movimientos del usuario al puntero de un ratón. El PFG se encuentra dividido en tres grandes bloques de flujo de trabajo. El primero se centra en el análisis del sistema y las tecnologías que lo componen, incluyendo los distintos algoritmos disponibles para realizar la autenticación basada en reconocimiento de patrones aplicados a imágenes que mejor se adaptan a las necesidades del usuario. En el segundo bloque se recoge una versión de prueba basada en el análisis y el diseño UML realizado previamente, sobre la que se efectuaron pruebas de concepto y se comprobó la viabilidad del proyecto. El último bloque incluye la verificación y validación del sistema mediante pruebas que certifican que se han alcanzado los niveles de calidad necesarios para la consecución de los objetivos planteados, generando finalmente la documentación necesaria. Como resultado del trabajo realizado, se ha obtenido un sistema que plantea una arquitectura fácilmente ampliable lograda a través del uso de técnicas como la introspección, que permiten separar la lógica de la capa de negocio del código que la implementa, pudiendo de forma simple e intuitiva sustituir código mediante ficheros de configuración, lo que hace que el sistema sea flexible y escalable. Tras la realización del PFG, se puede concluir que el producto final obtenido ha respondido de forma satisfactoria alcanzando los niveles de calidad requeridos, siendo capaz de proporcionar un sistema de autenticación alternativo a los convencionales, manteniendo unas cotas de seguridad elevadas y haciendo de la accesibilidad y el precio sus características más reseñables. ABSTRACT. Accessible Digital Home (HDA) of the ETSIST was created with the aim of bringing the latest information and communications technologies closer to the people who has special needs of accessibility and usability increasing their quality of life, comfort, security and autonomy. The HDA environment has different control elements for doors, blinds, lighting, water or gas, temperature sensors, fire protection systems, gas flashover, air conditioning systems, entertainments systems and security systems such as intruders detectors and alarms. Everything supported by an architecture net which provides a broadband residential services gateway. The main goal of this PFG was the development of a low-cost authentication system for the Accessible Digital Home. The idea of integrating an authentication system on the HDA, stems from the need to safeguard certain private key network resources from unauthorized access. Some of said resources are the access to the answering machine messages, the use of multimedia devices, the alarms deactivation or the parameter settings for each environment as programmed by the authenticated user (light intensity, room temperature, etc.). During the development priority was given to concepts like accessibility, usability and security. All of them necessary to create a non invasive environment that allows the users to certify their identity. A system based on stroke pattern recognition, was considered as a possible solution. This stroke is used as a key to validate users. The user must repeat the stroke that was saved on the system to validate access. The selection of this authentication mechanism among the others available options will be justified during this PFG. Two peripherals with different ranges were used to test the application. One of them was uDraw design for the PS3. It is wireless and is formed by a pen and a drawing tablet that allow us to register the different strokes drawn by the user. The other one was the Wacom Bamboo tablet, that supports the same functionality but with better accuracy. The developed tool allows another kind of peripherals like the 3-axes accelerometer digital wristwatch Texas Instruments Chronos eZ430 capable of transfering user movements to the mouse cursor. The PFG is divided by three big blocks that represent different workflows. The first block is focused on the system analysis and the technologies related to it, including algorithms for image pattern recognition that fits the user's needs. The second block describes how the beta version was developed based on the UML analysis and design previously done. It was tested and the viability of the project was verified. The last block contains the system verification and validation. These processes certify that the requirements have been fulfilled as well as the quality levels needed to reach the planned goals. Finally all the documentation has been produced. As a result of the work, an expandable system has been created, due to the introspection that provides the opportunity to separate the business logic from the code that implements it. With this technique, the code could be replaced throughout configuration files which makes the system flexible and highly scalable. Once the PFG has finished, it must therefore be concluded that the final product has been a success and high levels of quality have been achieved. This authentication tool gives us a low-cost alternative to the conventional ones. The new authentication system remains security levels reasonably high giving particular emphasis to the accessibility and the price.

MDWEnet: a practical approach to achieving interoperability of model-driven web engineering methods

Current model-driven Web Engineering approaches (such as OO-H, UWE or WebML) provide a set of methods and supporting tools for a systematic design and development of Web applications. Each method addresses different concerns using separate models (content, navigation, presentation, business logic, etc.), and provide model compilers that produce most of the logic and Web pages of the application from these models. However, these proposals also have some limitations, especially for exchanging models or representing further modeling concerns, such as architectural styles, technology independence, or distribution. A possible solution to these issues is provided by making model-driven Web Engineering proposals interoperate, being able to complement each other, and to exchange models between the different tools. MDWEnet is a recent initiative started by a small group of researchers working on model-driven Web Engineering (MDWE). Its goal is to improve current practices and tools for the model-driven development of Web applications for better interoperability. The proposal is based on the strengths of current model-driven Web Engineering methods, and the existing experience and knowledge in the field. This paper presents the background, motivation, scope, and objectives of MDWEnet. Furthermore, it reports on the MDWEnet results and achievements so far, and its future plan of actions.

Modeling geometric rules in object based models:an XML / GML approach

Most object-based approaches to Geographical Information Systems (GIS) have concentrated on the representation of geometric properties of objects in terms of fixed geometry. In our road traffic marking application domain we have a requirement to represent the static locations of the road markings but also enforce the associated regulations, which are typically geometric in nature. For example a give way line of a pedestrian crossing in the UK must be within 1100-3000 mm of the edge of the crossing pattern. In previous studies of the application of spatial rules (often called 'business logic') in GIS emphasis has been placed on the representation of topological constraints and data integrity checks. There is very little GIS literature that describes models for geometric rules, although there are some examples in the Computer Aided Design (CAD) literature. This paper introduces some of the ideas from so called variational CAD models to the GIS application domain, and extends these using a Geography Markup Language (GML) based representation. In our application we have an additional requirement; the geometric rules are often changed and vary from country to country so should be represented in a flexible manner. In this paper we describe an elegant solution to the representation of geometric rules, such as requiring lines to be offset from other objects. The method uses a feature-property model embraced in GML 3.1 and extends the possible relationships in feature collections to permit the application of parameterized geometric constraints to sub features. We show the parametric rule model we have developed and discuss the advantage of using simple parametric expressions in the rule base. We discuss the possibilities and limitations of our approach and relate our data model to GML 3.1. © 2006 Springer-Verlag Berlin Heidelberg.

Enabling adaptability in service aggregates using transparent shaping techniques

Distributed applications are exposed as reusable components that are dynamically discovered and integrated to create new applications. These new applications, in the form of aggregate services, are vulnerable to failure due to the autonomous and distributed nature of their integrated components. This vulnerability creates the need for adaptability in aggregate services. The need for adaptation is accentuated for complex long-running applications as is found in scientific Grid computing, where distributed computing nodes may participate to solve computation and data-intensive problems. Such applications integrate services for coordinated problem solving in areas such as Bioinformatics. For such applications, when a constituent service fails, the application fails, even though there are other nodes that can substitute for the failed service. This concern is not addressed in the specification of high-level composition languages such as that of the Business Process Execution Language (BPEL). We propose an approach to transparently autonomizing existing BPEL processes in order to make them modifiable at runtime and more resilient to the failures in their execution environment. By transparent introduction of adaptive behavior, adaptation preserves the original business logic of the aggregate service and does not tangle the code for adaptive behavior with that of the aggregate service. The major contributions of this dissertation are: first, we assessed the effectiveness of BPEL language support in developing adaptive mechanisms. As a result, we identified the strengths and limitations of BPEL and came up with strategies to address those limitations. Second, we developed a technique to enhance existing BPEL processes transparently in order to support dynamic adaptation. We proposed a framework which uses transparent shaping and generative programming to make BPEL processes adaptive. Third, we developed a technique to dynamically discover and bind to substitute services. Our technique was evaluated and the result showed that dynamic utilization of components improves the flexibility of adaptive BPEL processes. Fourth, we developed an extensible policy-based technique to specify how to handle exceptional behavior. We developed a generic component that introduces adaptive behavior for multiple BPEL processes. Fifth, we identify ways to apply our work to facilitate adaptability in composite Grid services.

Uma máquina de redução de grafos extensível para a implementação de fluxos de trabalho

Graph Reduction Machines, are a traditional technique for implementing functional programming languages. They allow to run programs by transforming graphs by the successive application of reduction rules. Web service composition enables the creation of new web services from existing ones. BPEL is a workflow-based language for creating web service compositions. It is also the industrial and academic standard for this kind of languages. As it is designed to compose web services, the use of BPEL in a scenario where multiple technologies need to be used is problematic: when operations other than web services need to be performed to implement the business logic of a company, part of the work is done on an ad hoc basis. To allow heterogeneous operations to be part of the same workflow, may help to improve the implementation of business processes in a principled way. This work uses a simple variation of the BPEL language for creating compositions containing not only web service operations but also big data tasks or user-defined operations. We define an extensible graph reduction machine that allows the evaluation of BPEL programs and implement this machine as proof of concept. We present some experimental results.

From data to applications in the Internet of Things

Con la crescita in complessità delle infrastrutture IT e la pervasività degli scenari di Internet of Things (IoT) emerge il bisogno di nuovi modelli computazionali basati su entità autonome capaci di portare a termine obiettivi di alto livello interagendo tra loro grazie al supporto di infrastrutture come il Fog Computing, per la vicinanza alle sorgenti dei dati, e del Cloud Computing per offrire servizi analitici complessi di back-end in grado di fornire risultati per milioni di utenti. Questi nuovi scenarii portano a ripensare il modo in cui il software viene progettato e sviluppato in una prospettiva agile. Le attività dei team di sviluppatori (Dev) dovrebbero essere strettamente legate alle attività dei team che supportano il Cloud (Ops) secondo nuove metodologie oggi note come DevOps. Tuttavia, data la mancanza di astrazioni adeguata a livello di linguaggio di programmazione, gli sviluppatori IoT sono spesso indotti a seguire approcci di sviluppo bottom-up che spesso risulta non adeguato ad affrontare la compessità delle applicazione del settore e l'eterogeneità dei compomenti software che le formano. Poichè le applicazioni monolitiche del passato appaiono difficilmente scalabili e gestibili in un ambiente Cloud con molteplici utenti, molti ritengono necessaria l'adozione di un nuovo stile architetturale, in cui un'applicazione dovrebbe essere vista come una composizione di micro-servizi, ciascuno dedicato a uno specifica funzionalità applicativa e ciascuno sotto la responsabilità di un piccolo team di sviluppatori, dall'analisi del problema al deployment e al management. Poichè al momento non si è ancora giunti a una definizione univoca e condivisa dei microservices e di altri concetti che emergono da IoT e dal Cloud, nè tantomento alla definzione di linguaggi sepcializzati per questo settore, la definzione di metamodelli custom associati alla produzione automatica del software di raccordo con le infrastrutture potrebbe aiutare un team di sviluppo ad elevare il livello di astrazione, incapsulando in una software factory aziendale i dettagli implementativi. Grazie a sistemi di produzione del sofware basati sul Model Driven Software Development (MDSD), l'approccio top-down attualmente carente può essere recuperato, permettendo di focalizzare l'attenzione sulla business logic delle applicazioni. Nella tesi viene mostrato un esempio di questo possibile approccio, partendo dall'idea che un'applicazione IoT sia in primo luogo un sistema software distribuito in cui l'interazione tra componenti attivi (modellati come attori) gioca un ruolo fondamentale.

Online MBPeT dashboard : enabling performance testing as a service in the cloud

In this thesis, tool support is addressed for the combined disciplines of Model-based testing and performance testing. Model-based testing (MBT) utilizes abstract behavioral models to automate test generation, thus decreasing time and cost of test creation. MBT is a functional testing technique, thereby focusing on output, behavior, and functionality. Performance testing, however, is non-functional and is concerned with responsiveness and stability under various load conditions. MBPeT (Model-Based Performance evaluation Tool) is one such tool which utilizes probabilistic models, representing dynamic real-world user behavior patterns, to generate synthetic workload against a System Under Test and in turn carry out performance analysis based on key performance indicators (KPI). Developed at Åbo Akademi University, the MBPeT tool is currently comprised of a downloadable command-line based tool as well as a graphical user interface. The goal of this thesis project is two-fold: 1) to extend the existing MBPeT tool by deploying it as a web-based application, thereby removing the requirement of local installation, and 2) to design a user interface for this web application which will add new user interaction paradigms to the existing feature set of the tool. All phases of the MBPeT process will be realized via this single web deployment location including probabilistic model creation, test configurations, test session execution against a SUT with real-time monitoring of user configurable metric, and final test report generation and display. This web application (MBPeT Dashboard) is implemented with the Java programming language on top of the Vaadin framework for rich internet application development. The Vaadin framework handles the complicated web communications processes and front-end technologies, freeing developers to implement the business logic as well as the user interface in pure Java. A number of experiments are run in a case study environment to validate the functionality of the newly developed Dashboard application as well as the scalability of the solution implemented in handling multiple concurrent users. The results support a successful solution with regards to the functional and performance criteria defined, while improvements and optimizations are suggested to increase both of these factors.

Serverless middlewares to integrate heterogeneous and distributed services in cloud continuum environments

The application of modern ICT technologies is radically changing many fields pushing toward more open and dynamic value chains fostering the cooperation and integration of many connected partners, sensors, and devices. As a valuable example, the emerging Smart Tourism field derived from the application of ICT to Tourism so to create richer and more integrated experiences, making them more accessible and sustainable. From a technological viewpoint, a recurring challenge in these decentralized environments is the integration of heterogeneous services and data spanning multiple administrative domains, each possibly applying different security/privacy policies, device and process control mechanisms, service access, and provisioning schemes, etc. The distribution and heterogeneity of those sources exacerbate the complexity in the development of integrating solutions with consequent high effort and costs for partners seeking them. Taking a step towards addressing these issues, we propose APERTO, a decentralized and distributed architecture that aims at facilitating the blending of data and services. At its core, APERTO relies on APERTO FaaS, a Serverless platform allowing fast prototyping of the business logic, lowering the barrier of entry and development costs to newcomers, (zero) fine-grained scaling of resources servicing end-users, and reduced management overhead. APERTO FaaS infrastructure is based on asynchronous and transparent communications between the components of the architecture, allowing the development of optimized solutions that exploit the peculiarities of distributed and heterogeneous environments. In particular, APERTO addresses the provisioning of scalable and cost-efficient mechanisms targeting: i) function composition allowing the definition of complex workloads from simple, ready-to-use functions, enabling smarter management of complex tasks and improved multiplexing capabilities; ii) the creation of end-to-end differentiated QoS slices minimizing interfaces among application/service running on a shared infrastructure; i) an abstraction providing uniform and optimized access to heterogeneous data sources, iv) a decentralized approach for the verification of access rights to resources.

Networks of Coordination : Swiss Business Associations as an Intermediary between Business, Politics and Administration during the 20th Century

Until the 1990's, Switzerland could be classified as either a corporatist, cooperative or coordinated market economy where non-market mechanisms of coordination among economic and political actors were very important. In this respect, Business Interest Associations (BIAs) played a key role. The aim of this paper is to look at the historical evolution of the five main peak Swiss BIAs through network analysis for five assorted dates during the 20th century (1910, 1937, 1957, 1980 and 2000) while relying on a database that includes more than 12,000 people. First, we examine the logic of membership in these associations, which allows us to analyze their position and function within the network of the Swiss economic elite. Until the 1980's, BIAs took part in the emergence and consolidation of a closely meshed national network, which declined during the two last decades of the 20th century. Second, we investigate the logic of influence of these associations by looking at the links they maintained with the political and administrative worlds through their links to the political parties and Parliament, and to the administration via the extra-parliamentary commissions (corporatist bodies). In both cases, the recent dynamic of globalization called into question the traditional role of BIAs.

Revenue Logic inSoftware Business Context

Tutkimuksen tavoitteena oli selvittää ohjelmistotoimialan avaintekijöitä, jotka vaikuttavat yrityksen ansaintalogiikkaan sekä lisätä tietoisuutta ansaintalogiikan muodostumisesta pienissä ja keskisuurissa ohjelmistoyrityksissä. Tutkimuksen teoreettisessa osassa keskityttiin tarkastelemaan ansaintalogiikan, strategian ja liiketoimintamallin käsitteiden suhteita sekä arvioitiin toimialan osatekijöiden, hinnoitteluperiaatteiden ja ansaintamallien vaikutusta ansainnan muodostumiseen ohjelmistotoimialalla. Ohjelmistotuote ja - palveluliiketoimintaa koskien oli merkityksellistä tutkia tuotteistamisasteen ja arvoketjujen vaikutusta ansaintalogiikan muodostumisessa sekä esitellä erilaisia, tyypillisiä ohjelmistotoimialalla käytettäviä hinnoittelumenetelmiä. Työn empiirisessä osassa tarkasteltiin 23 suomalaisen ohjelmistoalan yrityksen ansaintalogiikkaa. Tiedot kerättiin haastatteluin ja analysoitiin laadullisen tutkimuksen keinoin. Tutkimustulokset korostivat ansaintalogiikan 'epämääräisyyttä' terminä mutta osoittivat, että ydinliiketoimintaan keskittyminen, tuote-, palvelu-, tai projektiliiketoiminnan osaaminen, tuotteistusaste ja kanavavalinnat ovat avaintekijöitä ansaintalogiikanmuodostumisessa. Ansaintalogiikan muodostamiseen liittyy paljon yrityksen sisäisiä ja ulkoisia haasteita sekä muutospaineita, eikä ohjelmistotoimialalla ole todennettavissa yhtä yleismaailmallista, menestyksen takaavaa ansaintalogiikkaa.