Dual semiosis analysis model managing customer-focused service innovation

Customers will not continue to pay for a service if it is perceived to be of poor quality, and/or of no value. With a paradigm shift towards business dependence on service orientated IS solutions [1], it is critical that alignment exists between service definition, delivery, and customer expectation, businesses are to ensure customer satisfaction. Services, and micro-service development, offer businesses a flexible structure for solution innovation, however, constant changes in technology, business and societal expectations means an iterative analysis solution is required to i) determine whether provider services adequately meet customer segment needs and expectations, and ii) to help guide business service innovation and development. In this paper, by incorporating multiple models, we propose a series of steps to help identify and prioritise service gaps. Moreover, the authors propose the Dual Semiosis Analysis Model, i.e. a tool that highlights where within the symbiotic customer / provider semiosis process, requirements misinterpretation, and/or service provision deficiencies occur. This paper offers the reader a powerful customer-centric tool, designed to help business managers highlight both what services are critical to customer quality perception, and where future innovation

Fatores que impactam a implantação de tecnologias de gestão baseadas em processos em uma empresa pública

O mundo está passando por grandes mudanças que vêm afetando as esferas sociais, tecnológicas, empresariais e mentais. As empresas têm sido ameaçadas por diversos fatores como rapidez no lançamento de novos produtos, interferência dos governos, clientes cada vez mais conscientes e exigentes, aumento da concorrência, globalização e o surgimento constante de novas tecnologias. Essas mudanças exigem das empresas uma estrutura mais flexível capaz de absorver as rápidas necessidades do ambiente, e o formato atual não tem se mostrado adequado para vencer estes desafios. Nesse contexto, a gestão baseada em processos tem se mostrado promissora ao ser incorporada nas principais tecnologias de gestão como BSC, NBR ISO 9000, gestão de custos com ABC, entre outras. Como toda nova abordagem, as tecnologias (ou modelos) baseadas em processos sofrem de vários problemas, sendo alguns já conhecidos, como resistência às mudanças, falta de preparo e apoio insuficiente da alta direção. Os estudos desses fatores são incipientes e em sua maioria não tratam de seus impactos em empresas públicas. Esse trabalho tem como objetivo justamente identificar esses fatores na literatura (teoria e casos de estudo) e confrontá-los com aqueles encontrados em uma empresa pública (estudo de caso), analisando sua pertinência. Os resultados encontrados, além de confirmarem os fatores, sugerem que a sua utilização, na forma de um checklist, podem beneficiar as empresas na prevenção, redução ou eliminação de problemas que impactam ou inviabilizam um projeto.

Coupling rate measurement of a novel multi-actuated piezoelectric device using optical interferometry

The class of piezoelectric actuators considered in this paper consists of a multi-flexible structure actuated by two or more piezoceramic devices that must generate different output displacements and forces at different specified points of the domain and in different directions. The devices were modeled by finite element using the software ANSYS and the topology optimization method. The following XY actuators were build to achieve maximum displacement in the X and Y directions with a minimum crosstalk between them. The actuator prototypes are composed of an aluminum structure, manufactured by using a wire Electrical Discharge Machining, which are bonded to rectangular PZT5A piezoceramic blocks by using epoxy resin. Multi-actuator piezoelectric device displacements can be measured by using optical interferometry, since it allows dynamic measurements in the kHz range, which is of the order of the first resonance frequency of these piezomechanisms. A Michelson-type interferometer, with a He-Ne laser source, is used to measure the displacement amplitudes in nanometric range. A new optical phase demodulation technique is applied, based on the properties of the triangular waveform drive voltage applied to the XY piezoelectric nanopositioner. This is a low-phase-modulation-depth-like technique that allows the rapid interferometer auto-calibration. The measurements were performed at 100 Hz frequency, and revealed that the device is linear voltage range utilized in this work. The ratio between the generated and coupled output displacements and the drive voltages is equal to 10.97 nm/V and 1.76 nm/V, respectively, which corresponds to a 16% coupling rate. © 2010 IEEE.

Método de detecção interferométrica de fase, com baixa profundidade de modulação, aplicado à medição de deslocamentos nanométricos em atuadores e mini-manipuladores piezoelétricos

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Análise teórica e experimental vibro-acústica utilizando a técnica de matrizes compactas

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Controle ativo de vibrações em estruturas flexíveis utilizando desigualdades matriciais lineares (LMIs)

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Planejamento de sistemas de distribuição de energia elétrica de média tensão através de um algoritmo de busca dispersa

Pós-graduação em Engenharia Elétrica - FEIS

Lumped element modeling of operational structures by inverting the mobility models

This paper is concerned with what a source precisely sees when it drives a receiver such as a continuous structural object. An equivalent lumped element system consisting of masses, springs and dampers is developed to visually represent the operational structural dynamics of a single-input structure at the driving point. The development is solely based on the mobility model of the driving point response. The mobility model is mathematically inverted to give the impedance model that is suitable for lumped element modeling. The two types of structures studied are unconstrained inertial objects and constrained resilient objects. The lumped element systems presented suggest a new view to dynamics that a single-input flexible structure in operation can be decomposed into the two subsystems: a base system of single degree of freedom (or of a mass for an inertial object) whose mass is in contact with the source and an appendage system consisting of a series of oscillators each of which is attached to the base mass. The driving point response is a result of the coupling between the two subsystems. (C) 2014 Elsevier Ltd. All rights reserved.

Controle ativo de estruturas reticuladas utilizando atuadores de pilha de pzt

Pós-graduação em Engenharia Mecânica - FEIS

Robust and optimal adjustment of Power System Stabilizers through Linear Matrix Inequalities

This work presents the application of Linear Matrix Inequalities to the robust and optimal adjustment of Power System Stabilizers with pre-defined structure. Results of some tests show that gain and zeros adjustments are sufficient to guarantee robust stability and performance with respect to various operating points. Making use of the flexible structure of LMI's, we propose an algorithm that minimizes the norm of the controllers gain matrix while it guarantees the damping factor specified for the closed loop system, always using a controller with flexible structure. The technique used here is the pole placement, whose objective is to place the poles of the closed loop system in a specific region of the complex plane. Results of tests with a nine-machine system are presented and discussed, in order to validate the algorithm proposed. (C) 2012 Elsevier Ltd. All rights reserved.

REDE SOCIAL CAFÉS DO BRASIL: UMA ANÁLISE COMUNICACIONAL

Este trabalho teve como objetivo descrever e analisar a rede social Cafés do Brasil rede social na Internet criada para integrar cafeicultores, agrônomos, pesquisadores e demais agentes que atuam no agronegócio café - a partir da comunicação estabelecida entre seus atores, procurando, ainda, avaliar a adequação desta nova formatação de rede social para o processo de comunicação à transferência de informação tecnológica ao setor produtivo e para a interação dos agentes que atuam nos diversos segmentos da cadeia agroindustrial do café. A principal metodologia empregada foi a Análise de Redes Sociais (ARS) que, por meio de análises matemáticas e estatísticas, fundamentadas na modelagem por meio de grafos (sociogramas), permitiu-nos não só descrever as propriedades estruturais da rede estudada, como interpretar e criar significados para as relações sociais identificadas na rede. Os resultados obtidos caracterizam a rede Cafés do Brasil como uma rede pouco conectada tanto no âmbito das relações estabelecidas entre seus atores pela troca de mensagens por e-mail, quanto nos espaços destinados à discussão e debates sobre temas relacionados ao setor. À guisa de conclusões pode-se afirmar que, apesar de possuir estrutura aberta e flexível, e ferramentas que facilitam o compartilhamento de informações, a rede Cafés do Brasil não foi capaz até o momento de integrar de forma satisfatória os agentes da cadeia agroindustrial do café que dela participam, e sua formatação atual não favorece substancialmente o processo de comunicação para a transferência de tecnologia ao setor produtivo. Com base no estudo, apresentamos sugestões para ajustes na configuração da rede de forma a adequá-la aos objetivos para os quais foi construída.(AU)

Flexibility of short-strand RNA in aqueous solution as revealed by molecular dynamics simulation:are A′-RNA and A-RNA distinct conformational structures?

We use molecular dynamics simulations to compare the conformational structure and dynamics of a 21-base pair RNA sequence initially constructed according to the canonical A-RNA and A'-RNA forms in the presence of counterions and explicit water. Our study aims to add a dynamical perspective to the solid-state structural information that has been derived from X-ray data for these two characteristic forms of RNA. Analysis of the three main structural descriptors commonly used to differentiate between the two forms of RNA namely major groove width, inclination and the number of base pairs in a helical twist over a 30 ns simulation period reveals a flexible structure in aqueous solution with fluctuations in the values of these structural parameters encompassing the range between the two crystal forms and more. This provides evidence to suggest that the identification of distinct A-RNA and A'-RNA structures, while relevant in the crystalline form, may not be generally relevant in the context of RNA in the aqueous phase. The apparent structural flexibility observed in our simulations is likely to bear ramifications for the interactions of RNA with biological molecules (e.g. proteins) and non-biological molecules (e.g. non-viral gene delivery vectors). © CSIRO 2009.

Active vibration control at machinery feet

The unmitigated transmission of undesirable vibration can result in problems by way of causing human discomfort, machinery and equipment failure, and affecting the quality of a manufacturing process. When identifiable transmission paths are discernible, vibrations from the source can be isolated from the rest of the system and this prevents or minimises the problems. The approach proposed here for vibration isolation is active force cancellation at points close to the vibration source. It uses force feedback for multiple-input and multiple-output control at the mounting locations. This is particularly attractive for rigid mounting of machine on relative flexible base where machine alignment and motions are to be restricted. The force transfer function matrix is used as a disturbance rejection performance specification for the design of MIMO controllers. For machine soft-mounted via flexible isolators, a model for this matrix has been derived. Under certain conditions, a simple multiplicative uncertainty model is obtained that shows the amount of perturbation a flexible base has on the machine-isolator-rigid base transmissibility matrix. Such a model is very suitable for use with robust control design paradigm. A different model is derived for the machine on hard-mounts without the flexible isolators. With this model, the level of force transmitted from a machine to a final mounting structure using the measurements for the machine running on another mounting structure can be determined. The two mounting structures have dissimilar dynamic characteristics. Experiments have verified the usefulness of the expression. The model compares well with other methods in the literature. The disadvantage lies with the large amount of data that has to be collected. Active force cancellation is demonstrated on an experimental rig using an AC industrial motor hard-mounted onto a relative flexible structure. The force transfer function matrix, determined from measurements, is used to design H and Static Output Feedback controllers. Both types of controllers are stable and robust to modelling errors within the identified frequency range. They reduce the RMS of transmitted force by between 30?80% at all mounting locations for machine running at 1340 rpm. At the rated speed of 1440 rpm only the static gain controller is able to provide 30?55% reduction at all locations. The H controllers on the other hand could only give a small reduction at one mount location. This is due in part to the deficient of the model used in the design. Higher frequency dynamics has been ignored in the model. This can be resolved by the use of a higher order model that can result in a high order controller. A low order static gain controller, with some tuning, performs better. But it lacks the analytical framework for analysis and design.

Luz e vida: uma proposta de formação continuada de professores

The Course “Light and Life”, which is a product of the present research, is a mediator in helping Science Teachers on how to deal with the Physics classes in secondary school. The aim of the present study was to propose a course which can help Science Teachers with their difficulties in the teaching of Physics in the later years of secondary school, mainly about topics related to the theme Light. The elaboration of the product of this research involved structuring and applying a course of continued formation through the “Fun with Science and Art Museum-DICA, under the theme Light, to Science Teachers of the later years of secondary school, in order to promote an environment of dialogue and problem raising as means of disseminating and discussing the teaching of topics related to Light in the teaching of Sciences. The formation course presented a flexible structure in order to widen the relation between the researcher and the teachers participating in the course, aiming to give an answer to the formative needs of the teachers in relation to the theme proposed. In order to know and discuss the problems and challenges of the teaching of Physics in the Science classes, an approach of insertion and integration of concepts related to the theme Light was conducted, mainly on topics relating to the contents of Physics, Chemistry and Biology, according to the curriculum and the abilities of Sciences worked on in class, through the approach of concepts and practice which approximate the practical and theoretical reality of the formative needs of the teachers involved in this study. This work aimed to understand the relation of Science Teachers with the theme Light and comprehend the relation of the teachers with the present proposal of continued formation promoted by the Museum DICA. The methodological option of this research remained in the domains of qualitative research whose analysis was based on the content analysis. The data collection was carried out through questionnaires and group discussions recorded in audio, besides the participative observation of the researcher. As the research product, the structuring and application of a course of continued formation of Science Teachers of secondary school was proposed, under the thematic Light, and a later restructuring of the course under the same thematic based on the data collected after the application of the referred course, which will be later promoted by the Museum DICA.

Design and validation of a novel generic platform for the production of tetravalent IgG1-like bispecific antibodies

International audience