Marketing Ecológico: análisis teórico, estudio empírico a consumidores y análisis del diferencial de precios

ESPAÑOL:Este Trabajo de Fin de Grado se centra en el estudio, tanto teórico como empírico, de cuestiones relacionadas esencialmente con el conocimiento, consumo y marketing de productos ecológicos. Comienza con el marco teórico basado en la revisión bibliográfica de los trabajos publicados sobre la materia que se adjuntan en la bibliografía relacionada al final. Posteriormente, se presentan los resultados de una encuesta que realizamos a 63 personas que realizan habitualmente la compra de su hogar y que tuvo como objeto descubrir el grado de conocimiento que tienen sobre los productos eco, el consumo particular que hacen de los mismos y las razones que les impulsan a su consumo o que frenan el mismo, diferenciando el caso de los productos ecológicos de alimentación de los demás productos ecológicos. Se completa el trabajo con la presentación de un análisis empírico del diferencial de precios de los productos ecológicos frente a los de los productos convencionales de similares características. Para ello nos centramos exclusivamente en los productos (ecológicos y no ecológicos) vendidos en la plataforma de venta on line por una gran empresa española de distribución de base alimentaria, concretamente, Eroski.

Envelhecimento, ciclo de vida e mudanças socioeconômicas: novos desafios para os sistemas de seguridade social

O processo de envelhecimento populacional, ainda que amplamente reconhecido como uma das principais conquistas do século XX engendra o desafio de assegurar que o processo de desenvolvimento ocorra com base em princípios capazes de garantir a dignidade humana e a equidade entre os grupos etários na partilha dos recursos, direitos e responsabilidades sociais. Além dos desafios impostos aos já tradicionais programas constantes dos atuais sistemas de seguridade social, o envelhecimento populacional acrescenta uma nova questão ou risco social: os cuidados de longa duração, demandados pelos idosos com perda de capacidade instrumental e/ou funcional para lidar com as atividades do cotidiano. Por capacidade instrumental pode-se entender a capacidade para a realização de atividades relacionadas a, por exemplo: preparar refeições, fazer compras no mercado, ir ao banco, cuidar da casa etc. Capacidade funcional, por sua vez, refere-se às seguintes atividades: alimentar-se, banhar-se, caminhar distâncias curtas, vestir-se etc. A preocupação com os cuidados de longa duração dos idosos nos países desenvolvidos, onde o processo de envelhecimento populacional já se encontra mais avançado, surgiu como uma necessidade de se separar os custos crescentes com o tratamento dos idosos dos demais gastos com saúde. Os custos, tangíveis ou não, envolvidos na atividade de cuidar/assistir aos idosos tendem a aumentar em função da entrada maciça das mulheres no mercado de trabalho e das mudanças nos contratos de gênero, sugerindo crescentes dificuldades para que as famílias arquem com a responsabilidade pelo cuidado de seus idosos. Em países em desenvolvimento, como o Brasil, essa questão é agravada por se somar a uma ampla lista a ser respondida pelos sistemas de seguridade social, tais como a pobreza, a exclusão de crescentes contingentes da população e o nível de desigualdade vigente. No Brasil, para que se possa avançar no debate sobre os cuidados de longa duração voltados para uma população idosa crescente, faz-se necessário rediscutir e redefinir uma série de parâmetros do atual sistema de seguridade social, em especial, a expressiva parcela de trabalhadores informais alijados do mesmo. O precário equilíbrio, ou resultado, do sistema de seguridade social brasileiro precisa ser revisto e analisado a luz das tendências demográficas, sociais e econômicas que se vislumbram para os próximos 20 ou 30 anos. Somente após o reequacionamento do sistema é possível pensar a incorporação desta nova e latente demanda da sociedade brasileira.

Os processos de (des)construção das identidades e suas implicações em O vendedor de passados, de José Eduardo Agualusa

A obra O vendedor de passados, do escritor angolano José Eduardo Agualusa, tem como enredo um homem que tem o estranho ofício de comercializar passados. Os clientes normalmente costumam procurá-lo por questões de ordem financeira e social, tendo os novos passados a função de apresentá-los melhor à sociedade. A trama ganha novos contornos com a chegada de um estrangeiro que se coloca á disposição do vendedor para que este lhe atribuísse a identidade que considerasse a melhor. Questões referentes à identidade e suas implicações emergem. O processo, que a princípio parecia simples, torna-se cada vez mais obscuro. A memória atua como um dos fatores de maior interferência no procedimento, atribuindo a ele maior complexidade. As experiências do indivíduo também sofrem mutações com o procedimento de compra. E por fim, a identidade do sujeito sofre modificações com a obtenção de um novo passado. Tais questões que surgem em decorrência do peculiar comércio de passados serão foco de estudo da presente dissertação

O impacto da cláusula de raio nas relações entre o lojista e o empreendedor e seus efeitos no direito da concorrência

A pesquisa analisa a validade da cláusula de raio no aspecto do direito civil-empresarial (privado) e da concorrência (público). No âmbito do direito civil-empresarial analisa-se a cláusula de raio em conjunto com a cláusula de aluguel percentual e possível lesão à boa-fé objetiva. No aspecto do direito da concorrência é analisado o mercado relevante na dimensão produto e geográfica, bem como as externalidades positivas e negativas produzidas pela cláusula de raio. Para a realização da pesquisa adota-se o método dedutivo, realizado a partir de pesquisa bibliográfica e jurisprudencial sobre o tema. Traz como resultado os parâmetros que devem ser utilizados para a análise da cláusula de raio e a hipótese em que ela pode ser prevista.

SIG aplicado na identificação de áreas potenciais aos investimentos habitacionais Estudo de caso: porção oeste do Município do Rio de Janeiro.

A expansão industrial e o desenvolvimento territorial na porção oeste do Município do Rio de Janeiro trazem inúmeras modificações no cenário socioeconômico da região e adjacências. O destaque de investimentos na indústria de transformação é a implantação da Companhia Siderúrgica do Atlântico (CSA), que se mostra como o maior empreendimento privado em realização no país. Investimentos públicos e privados no setor de infraestrutura estão previstos, considerando as características naturais e a localização geográfica privilegiada da região. A influência do porto de Itaguaí e a construção do Arco Metropolitano configuram um corredor de desenvolvimento com reflexos positivos logísticos e socioeconômicos, não só para o estado do Rio de Janeiro, mas também para outros estados brasileiros. Os impactos da reordenação do espaço urbano, com a possibilidade de incremento populacional nas proximidades do novo eixo rodoviário e industrial, tende a gerar um aumento da demanda por serviços no setor terciário. Dessa forma, o planejamento territorial se faz obrigatório, apoiado por geotecnologias. O objetivo da pesquisa foi atender às necessidades do setor habitacional, analisando fatores relevantes e condições favoráveis à implantação de novas construções habitacionais. Baseando-se em dados provenientes do censo do IBGE de 2010 e do Instituto de Urbanismo Pereira Passos (IPP), a Tecnologia da Informação integrada com os dados de mapas digitais e imagens de satélite de alta resolução (World View-2), permitiram uma análise geral do contexto do crescimento regional. Além da análise das variáveis existentes nos dados socioeconômicos, outras variáveis de pesquisa foram empregadas em ambiente SIG, tais como: segurança, proximidades de logradouros principais, existências de escolas e hospitais municipais e estaduais, distância dos centros industriais e de shopping. Após as análises multicriteriais de dados socioeconômicos e bases cartográficas, relatórios na forma de mapas foram emitidos, com a finalidade de orientar o poder público e as construtoras nas tomadas de decisões.

Nem anjos nem demônios: o crime como uma esfera da vida de jovens e adultos da periferia de Salvador

Este trabalho de dissertação tem por objetivo refleti sobre a inserção e a permanência de jovens da periferia da cidade de Salvador em atividades criminosas. Para a maioria dos entrevistados, a inserção no crime aconteceu ainda nos primeiros anos da adolescência. Hoje eles são jovens-adultos que consideram a atividade criminal um trabalho que possibilita a construção da autonomia de um sujeito-homem. A maioria dos informantes está envolvida especificamente no crime contra o patrimônio, o furto, e a especificidade da ação permite excluí-lo do âmbito do crime violento. A ação criminal elege como locus de atuação lojas de departamento de diferentes shoppings centers da cidade e também festas populares como o carnaval, micaretas, São João e shows de grande porte ao redor do Brasil. Nesta atividade eles se auto intitulam de descuidistas. As teorias acionadas na compreensão do problema em questão foram: teoria do curso de vida, acumulação de desvantagem, controle social e rotulação, além do conceito de construção de um sujeitohomem através do crime. A pesquisa foi realizada em um bairro considerado um dos mais violentos da cidade de Salvador: Fazenda Coutos.

Entre a lagoa e o mar: ordenamento territorial e impactos ambientais na restinga de Massambaba, Estado do Rio de Janeiro.

O objetivo desse trabalho é o ordenamento territorial em área de proteção ambiental, analisando o processo de ocupação a partir da ação de promotores imobiliários numa área natural protegida por lei. Nos últimos 20 anos, observamos o crescimento irregular e desordenado de empreendimentos imobiliários, dinamizado pelo turismo. A procura por locações para veraneio provocou rápida expansão de loteamentos habitacionais e estabelecimentos comerciais sobre longa faixa de restinga, entre 26 km de praia e complexo sistema lagunar, localizada nos municípios de Saquarema, Araruama e Arraial do Cabo, Estado do Rio de Janeiro. Essa ocupação ameaça ecossistemas remanescentes como: brejos, lagoas costeiras, manguezais e restingas que deveriam ser preservados segundo leis ambientais. Nesse universo, responderemos as seguintes questões: Como atuam os agentes sociais presentes no conflito? Qual o papel do Estado nesse processo? As leis que regem as políticas de conservação ambiental são interdependentes? Há conflitos de competências? A coleta de informações ocorreu através de análise documental, de imagens de satélite, trabalhos de campo, visitas técnicas e entrevistas com agentes sociais. Os resultados possibilitaram um mapeamento da ação desses agentes na área em estudo, suas competências e geração de mapa de uso do solo.

大城市内部商业环境满意度评价与消费区位决策研究-以北京市西城区和海淀区为例

Since 1990s, commercial conditions in China including commercial environment, retail types, scale of retail enterprises, spatial structure of retail and shopping decision making factors have changed. In order to keep up with these changes, commercial geography should set up new perspectives, theories and methods to analyze its internal mechanism and changing rules, and thus provide reasonable and practical scientific basis to commercial planning, location decision of retail enterprises and commercial environment construction. Taking Xicheng and Haidian District of Beijing as research case, which is a sector region from city center to rural region, this paper selects 12 commercial centers as most important study objects of this sector. This paper mainly makes use of the methods of Modeling, Pearson Bivaiiate Correlations Analysis, Factor Analysis and Logit model. Based on 1300 questionnaires and fieldwork, this paper focuses on modeling of Consumer Satisfaction of Commercial Environment (CSCE), evaluation of commercial environment and driving factors of consumers' shopping location decision. Firstly, this paper discusses the development of commercial geography and commercial environment evaluation, the new characteristics and trends of commercial development in Beijing and physical commercial environment of Xicheng and Haidian District of Beijing from chapter 1 to chapter 4. Secondly, this paper summarizes characteristics of residents' shopping behavior in chapter 5. Thirdly, this paper sets up an evaluative model of CSCE, and analyzes consumer satisfaction indexes of commercial environment and their spatial features in chapter 6. Fourthly, this paper infers how residents' attributes and shopping behaviors affect their preferences of shopping location and what are residents' shopping location decisions and their influencing factors in chapter 7. Fifthly, this paper constructs a significant index model and a pyramidal framework of CSCE, and further analyzes the diversity and competitive advantage of commercial environment in chapter 8. Finally, some conclusions are drawn as follows: 1. Characteristics of residents' shopping behavior mostly embody residents' time distance preference, commodity consumption preference, shopping time distribution and shopping activity characteristics. The important factors that influence shopping location choice of residents are distance, transportation, commodity price, commodity types and commodity quality. However, the important factors, which influence shopping location re-choice of residents, are commodity price, commodity quality, commodity types and transportation. 2. CSCE indexes of 12 commercial centers show us significant spatial characteristics, such as spatial differences of "Center-fringe region", spatial characteristics of axes, spatial diversity of ring roads and so on. 3. Influencing factors including factor endowments, relative establishment factor and location and transportation factor of commercial environment are of importance for CSCE. 4. Logit model 1 indicates that shopping behavior of residents is significantly and positively related to working in high-tech companies, high income and by car and positively related to high school diploma, by bus and subway. 5. Logit model 2 indicates that residents' shopping location decision is significantly and positively related to leisure establishment and relative restaurant and entertainment establishment and negatively related to commercial location, commodity price, service quality, parking site. 6. The significant index model and the pyramidal framework of CSCE indicate competitive advantages are crucial to attractive capability of commercial center, and competitive weakness limits development of commercial centers, in particular the weakness of service quality and parking site now is the chief factors restricting development of commercial centers

网上消费者购物动机、点击流行为及其之间的关系

Online shopping has been a growing phenomenon all over the world as well as China in the recent years. Studies on online shopping with clickstream data have become a new research stream. But it is a pity that the online conversion rate is low. Accordingly, we can study on online consumers focusing on their shopping motivation, and put their shopping motivation and clickstream behavior into an integrative frame, study on the both construction and their relationship, and then we can get insight in chinese online consumers. This study has two processes. First, this study will use the questionnaire to explore all kinds of consumers’ online shopping motivation, and then emend the questionnaire and form the ultimate one for the second process. Second, we will simulate a shopping site to get clickstream data, participants need to complete the ultimate questionnaire at the same time. We will analyse the integrated data from two measures, cluster analysis separately, and explore the correspondence between the two cluster methods. Results show that, first, Chinese online shoppers contain five steady motivation factors: usefulness, fashion involvement, ease of use on searching, ease of use on alternative evaluation, ease of use after trade. Fashion involvement is comparatively independent, while the other have correlations between each two. Second, Chinese consumers can be clustered into five steady clusters according to online shopping motivation: functional shoppers, following shoppers, surfing shoppers, conflicting shoppers, e-laggard. The five clusters have significant differences on job, monthly income and online shopping experience of late six months, while have no significant differences on gender, age and education. Third, Chinese consumers can be clustered into five steady clusters according to clickstream data: functional browsers, hedonic browsers, impulsive shoppers, comparative shoppers and knowledge building browsers. The five clusters have significant differences only on age, while have no significant differences on other demographic variables. Fourth, the cluster methods according to motivation and according to clickstream data are two comparatively independent cluster frame, but they have limit correspondence.

态度结构一致性对态度-行为关系的影响：个体与群体水平的研究

Social psychologists have long been interested in understanding the conditions under which attitudes influence behaviors, and they have formed two relatively independent theoretical perspectives in the attitude-behavior domain. One perspective, which we adopt in the present paper, focuses on investigating the effect of attitude strength on the attitude-behavior relationship. Specifically, the present research investigates the role of structural consistency, a dimension of attitude strength, on the attitude-behavior relationship. Structural consistency has typically been defined as the extent to which one aspect of individual’s attitude is consistent with either his or her overall attitude toward the object or the other aspect of the attitude, including affective-cognitive consistency (ACC), evaluative-cognitive consistency (ECC) and evaluative-affective consistency (EAC). The ECC and EAC can be integrated into the attitude base. Despite the evidence that structural consistency is associated with attitude-behavior relationship, there are some limitations in previous studies: (1) attitude base and ACC have been rarely studied together ;( 2) researchers often used the term behavior in a broad sense to encompass behavioral intentions as well as actual behaviors ;( 3) the effects were all investigated at individual level. The present research tried to explore the effects of ACC and attitude base on attitude-behavioral intention-actual behavior relationships at individual and group levels in different behavior areas including shopping, supportive behavior towards officials, and offensive behavior towards governors and central and local governments. The roles of affective and cognitive components of attitudes on general attitudes and following behaviors were also examined in this research. The results indicated that: A. At individual and group levels, the effect of structural consistency on attitude –intention relation is as the same as its effect on attitude-behavior relation, but it varies in different areas. On the other hand, the effect of structural consistency on explicit attitude-behavior relation is different from its effect on implicit attitude-behavior relation. B. The cognitive components of the individuals and groups’ implicit attitudes towards officials, the implicit and explicit attitudes towards governors, and the public’s attitudes towards central and local governments exert the stronger influence on general attitudes. Similarly, the cognitive components also exert the stronger influence on groups’ supportive behaviors towards officials and offensive behaviors towards governors and governments. C. Both group attitude and emotion can influence the group offensive behavior towards governors. The group attitude exerts its influence through the mediating effects of behavior intention and group emotion. The group emotion which is the core factor can exert the direct influence on group offensive behavior towards governors. D. At individual and group levels, the implicit and explicit measures should be used together to collect the attitude data, because the implicit and explicit attitudes can both predict behaviors under most conditions. It is the best implicit attitude measure to use the experts’ evaluations of listed words. And the emotion should be measured by the experts’ evaluations of listed words if the emotion data is used to predict the following behavior.

消费者特征对其网络购物态度和行为意向的影响

In recent years, global online shopping grows rapidly, China's growth rate is far greater than the average level of the world. Online shopping as a new type of shopping patterns gradually drew the researcher's attention. There were so many existing researches on the relationship between consumer characteristic and online shopping attitude and intention, but few togethered the different abstract levels of consumer characteristic in one research. In this study, 3M Model was introduced as theory guide of whole research work, the Chinese consumers who knew about the online shopping was the research object, questionnaire survey was used to collect the data, different abstract levels of consumer characteristic were togethered in a hierarchical model, tried to establish a model to explain the relationship between different abstract levels of consumer characteristic and online shopping attitude and intention. In addition, the study also compared the models posed by data from different consumer groups. The results showed that: First, consumers’ openness, need for arousal, assessment of online shopping experience, perceived risk of online shopping would affect their online shopping attitude and online shopping intention. Second, openness, need for arousal indirectly influenced the online shopping intention through the perceived risk of online shopping. Third, the perceived risk of online shopping indirectly influenced the online shopping intention through online shopping attitude. Fourth, assessment of online shopping experience indirectly influenced the online shopping intention through the perceived risk of online shopping and online shopping attitude. Fifth, only online shopping attitude would directly affect online shopping intention. It also worked as a mediator variable in the final model. Sixth, network age, risk propensity did not significantly affect the online shopping attitude and online shopping intention. Seventh, freight fluctuation can affect student more than in-service on online shopping intention.

服务质量要素体系的探讨

The study explored consumers' evaluation factor system and the zone of tolerance in the service quality, and the impact on consumer behavior in two branches of trade: the shopping center and the architectural material corporation, with the method of questionnaire survey. The main conclusions are as following: 1) The basic factors on service quality of shopping center are five, such as assurance、tangibles、the services of the post-selling、convenience and reliability. 2) There are also five factors on service quality of the architectural material corporation, such as the supplying of the products, the abilities of the salesmen, courtesy, package and the information. 3) The zones of tolerance of the factors in service quality are difference. In some way, they reflect the importance of the factors. 4) the service quality and its factors have positive impacts on the consumer behaviors. 5) In the branch of glass producing in our country, the service quality of a corporation is significant below the ideal level, even if it is a good one which the consumers expressed positive purchase intention on the corporate. The service quality of the coporate on which the consumers expressed uncertain purchase intention, is in nearby of the minimum acceptable level.

表征方式对网上购物信息搜索行为影响的工程心理学实验研究

Interface has been becoming a more significant element today which influences the development of shopping on-line greatly. But in practice the attention arisen from society and study made are quite inadequate. Under this circumstance, I focus my study on the purpose of improving understanding of the engineering psychological factors, which definitely will play a crucial role in shopping on-line representation in future, and of the relations between them through the following experimental research. I hope it can give a basic reference to the practical application of shopping on-line representation pattern and continuous study. In current thesis, an analysis was made on the basis of engineering psychology principles from three aspects, i.e. person (users), task and information environment. It was considered that system overview and information behavior model would have great impact on the activities of users on the web and that representation pattern of information system would affect the forming of system overview and behavior pattern and then further after the performances of users in information system. Based on above-mentioned statement, a three-dimensional conceptual model was presented which demonstrates the relations between the crucial factors, which are media representation pattern, system hierarchy and objects in information unit. Thereafter, eight study hypothesis, which are about engineering psychological factors of virtual reality (VR) representation in shopping on-line system, was taken out and four experiments were followed up to testify the hypothesis. -In experiment one, a research was made to study how the three kinds of single media representation pattern influence the forming of system overview and information behavior from the point view of task performance, operating error, overall satisfactory and mental workload etc. -In experiment two, a study of how the combined media representation pattern of system hierarchy influences users' behavior was carried out. -In experiment three, a study of the hierarchy structure feature of VR representation pattern and the tendency of its width and depth to the effects of system behavior was made. -In experiment four, a study of the location relations between different parties in VR scene (information unit) was made. The result is as follows: -During structure dimensional state: Width-increasing caused more damage to the speed of users than depth-increasing in VR representation pattern. Although the performance of subjects was quite slow in wider environment, yet the percentage rate of causing errors was in lowest level. -During hierarchy representation pattern: 1. Between the representation patterns of the three media, no significant differences was found in terms of the speed of fulfilling the task, error rate, satisfactory, mental workload etc. But the pattern with figure- aided gained the worst results on all of these aspects. 2. During primary stage of the task and the first level of the hierarchy, the speed of subjects' performance in VR pattern was slower than that in text pattern. While with developing of the task and going deeper level of the hierarchy, the speed of users' performance in VR representation pattern reached to the highest level. 3. Effects in VR representation pattern was better than that in text pattern in higher level of the system. The representation pattern in highest level has greatest impact on the performance of the system behavior, whereas results of the only VR representation in the middle part of hierarchy would be worst. 4. Activity error in single media representation pattern was more than that in combined media representation pattern. 5. Individual differences among subjects had effects on the representation pattern of the system. During VR environment, behavior tendency of party A had a significant negative correlation to the quantities of errors. -In VR-scene representation: Physical-distance and flash influenced the subjects' task performance greatly, while psychological-distance has no outstanding impact. Subjects' accurate rate of performing increased if objects with same relation were in the same structure position, in the state of close psychological-distance or if the object target flashed (not reliable). Although the article limits the topic only on the present-existing questions and analysis of shopping-on-line, as a matter of fact, it can also apply for other relevant purposes on the web. While the study of this article only gives its emphasis on the researching-task with definite goal, making no consideration of other task conditions and their relations with other navigation tools. So I hope it lay a good start to make continuous research in this areas.

人格特征对销售员绩效的预测

This research aims to discuss it is the complexity of interpersonal association and job autonomy that influence the predictive validity of personality for job performance. In addition, for service profession, incumbents' personality can predict not only contextual performance, but also task performance. Salesclerks in shopping center and life insurance agents are selected as subjects. The job performance rating scale is produced by using Critical Incidents Technique. The research method is measuring NEO-PI and collecting direct supervisors' rating of salespeople's job performance. The research results are as follows: 1. The factor analysis result of job performance is different from the west. That is to say, the support for organizations which belongs to contextual performance in the west can not be distinguished from task performance. Therefore, in China, or to say in the shopping center selected, task performance includes both technical proficiency and the support for organizations, and contextual performance includes job dedication and interpersonal facilitation. 2. For salespeople, personality can be the antecedent of contextual performance and task performance as well. However, the predictive validity for task performance is very low. 3. The more complexity of interpersonal association, the stronger relationship between personality and job performance. 4a. The correlation between job performance and facets of Big Five is higher than the one between job performance and factors of Big Five, such as Agreeableness, whose facets have different impacts on job performance, some positive and others negative. 4b. The correlation between personality and the items of job performance rating scale is higher than the one between personality and the factors of job performance. 4. Working experience is the moderator of the relationship between personality and job performance. For salesclerks, only if the working experience of subjects is less than 3 years, achievement striving-one facet of conscientiousness-is significantly correlated with the ratio of finished sales volume at 0.01 level.

O consumo de café expresso no Brasil (2000).

Nos ultimos anos, o consumo mundial de cafe tem-se modificado substancialmente. Observa-se crescente procura por produtos de boa qualidade, tornando possivel a segmentacao do mercado com produtos de alto valor agregado. As projecoes indicam que o consumo mundial de cafe para o ano 2010 sera de 120 milhoes de sacas, sendo 70% da especie arabica e 30%, da robusta. Do consumo total estimado, 15% sao de cafes especiais, ou seja: cerca de 18 milhoes de sacas (Anuario Estatistico do Cafe, 1998). O conjunto de cafes especiais engloba, principalmente, as seguintes classes: expresso, organico, ecologico, descafeinado, aromatizado e cappuccino. O cafe expresso e um dos principais responsaveis pelo crescimento do segmento de cafes especiais. Seu consumo tomou impulso no Brasil a partir da decada de 1980, com a proliferacao de shopping centers por todo o Pais. Atualmente, domina boa parte do mercado interno nas principais cidades brasileiras, ocupando aproximadamente 100% dos pontos de vendas em shopping centers e em cafeterias (coffee-shops). Mesmo em restaurantes e padarias, tradicionais usuarios do cafe de coador, o expresso conquistou um espaço importante. O trabalho visa a analisar as informacoes estatisticas existentes no agronegocio do cafe com enfase no cafe expresso. Teve como referencias: informacoes de 1991 e 1997, obtidas da base de dados da InterScience - Informacao e Tecnologia Aplicada; pesquisa realizada pela Associacao Brasileira da Industria de Cafe (ABIC), em 1998, observando o perfil da industrializacao e da producao de cafe expresso; e Anuario Estatistico do Cafe (1998 e 1999). Com base nas informacoes estatisticas de consumo, industrializacao e participacao brasileira na producao e observando os dados de producao de cafes especiais, fez-se uma sintese das informacoes estatisticas existentes no agronegocio do cafe, para visualizar, com base na situacao atual, as perspectivas de mercado para o consumo do cafe expresso no Brasil. Esse consumo tem dado sinais de recuperacao nos ultimos anos visto que no periodo de 1990 a 1998 passou de 8,2 para 12,5 milhoes de sacas, aumentando 52,3%. O agronegocio do cafe brasileiro tem uma crescente oportunidade nos mercados interno e externo para o cafe expresso. Seus agentes devem estar atentos a esse importante mercado com perspectivas de expansao nos proximos anos. O aumento nos investimentos em marketing e necessario para criar o habito de adquirir produtos de boa qualidade, aumentando o mercado do cafe expresso que atualmente responde por 5% do consumo de cafe no Brasil.